Awful flight. Ib6171: extremely rude flight attendants, delayed, very dirty aircraft, very dirty toilets.

do not take this airline. i was delayed 5 hours without explanation. 0 zeros if could. absolutely ridiculous. no one to help or even give an explanation. read more

Iberia baggage handlers are THIEVES!!!!!! I was boarding my connecting flight and was stopped because they said my carryon was too big and I needed to check it in. I took out my jewelry and computer but in the rush of it all left my camera in the outside pocket of my bag. Sure enough, they stole it. Now I'm on my trip and have no camera. It's heartbreaking. BEWARE OF THE THIEVES AT IBERIA. read more

Iberia Airlines Social Media Department just cannot grasp the basis of my Facebook post. It is about having policies that set some level of expectations by their customers about their responsiveness and keeping a line of communications active. Instead, a patent answer and you are pretty much on your own until you either your luggage shows up, or, better yet, you actually get something other than the automated SMS message you get when you first notify them your bags are missing. *** Initial Facebook Post on Iberia Airlines Facebook Page How do you rate Iberia Air's lost baggage service? These are the standards that Iberia Airlines has demonstrated so far: (1) as you Tuesday afternoon, "your bags missed the connection in Madrid and have been placed on the next flight arriving an hour or later. They will be delivered to your hotel and we will call you; (2) no bags as if Wednesday morning and no call; (3) contacted Iberia Airlines and they cannot locate bags but will contact us with an update; (4) checked again late Wednesday, they are in Barcelona but we have no way to contact the local baggage desk or courier or than e-mailing which they did the day before, but we will update you; (5) no bags as if Thursday morning and no contact; called the main baggage number again and was told the bags are in Barcelona, but their email has sent earlier had not been answered. When asked if I could hold while they co texted the Barcelona baggage office, Javier Molina informed me that there were no phone numbers available to him. Just email. I asked what is the internal expectations to have emails responded at Iberia Airlines and he said he did not know and they would contact me when there was an update - remember, their first internal email on this issue was sent on Tuesday. So, Iberia offers $50 a day when you have only the clothes you are wearing. Doesn't really help when you are stating I city center Barcelona. Currently, I rate Iberia Airlines customer service as nearly a Zero on a u measure scale. Your thoughts? *** Iberia Airlines Social Media Response: Hello, Tom. We're terribly sorry for all the inconvenience. Unfortunately, we're not able to speed up the delivery process from the social media department. As soon as the delivery process has been initiated, you'll receive a SMS or email with more details. Please accept our sincere apologies. Kind regards *** My Understanding of What They Communicated Yep, here we are with an Iberia Airlines customers rating score of Zero. *** My Facebook Response Yes, but sadly, Iberia Airline customers cannot have any expectations on timing, nor for the level of communication offered - as fully validated by your response. The only SMS message I've re its was immediately when the tracing was initiated two days ago. Again, the rating is stuck at Zero. *** read more

Decent airline. Very fair service. Good luggage policy and food. The flight attendants were nice and helpful. My only wish they put individual tv and better entertainment selection. Although 3 movies they were showing were good. Comfortable enough flight. We flew from Madrid to LA. As good as it gets these days:) read more

I will NEVER fly Iberia again. After flying Aer Lingus to Ireland and had a great flight with a great staff. Iberia was horrible, first off we are on a 9 hour flight to Madrid and there were no tvs!!! what?? and the tvs they had they were from the 1990's and they decided to play the VMA's from 2003.. umm what? so weird. The staff never went over the emergency info (even though we have seen it 100x, this is still important to do when we are flying over the Atlantic Ocean most of the time), the staff was no where to be found the entire flight. I have been on other international flights and the staff comes by all the time offering coffee, water and tea. They never came around to collect trash and you should have seen the plane when we got off the flight, trash everywhere! I will never fly Iberia again. oh and the food was not very good and seats were uncomfortable. read more

IBERIA? No thanks. We had booked a flight from Munich to Madrid (scheduled time of departure: 7:35 AM, arrival time: 10:20 AM). All the passengers were waiting in front of the gate and the only information we have got at about 7:40 AM was told in Spanish. They have said something about technical problems and delay of departure - no information in german or even english. At 8:00 AM all the passengers were told to take back their luggage and go back to the Check-In counter. This time in english and german - but no explanation. All the passengers were waiting and did not get any information when their journey will be continued. Unfortunately we were nearly at the end of the row and 3 hours later we've received the vouchers for drinks/meals (EUR 8). We got informed by other passengers that the airline was trying to rebook the passengers flights because they did not have a replacement aircraft. But there was only one woman who gave out the vouchers and only one woman who was trying to find alternative flights. The others (3-4 pax) were sitting around and couldn't give any information. At about 11:15 AM a woman got informed that she was already rebooked for a longer while. The new departure was at 11:45 AM. Then the other passengers - us included - started to ask the man who was sitting at another Check-In Counter if they are already rebooked as well. I wonder if we would have been informed by the stuff of Iberia without asking. I don't think so - the staff was unpolite and incompetent. Our new departure time was 3:05 PM - we spent more than 9 hours at the airport (7 hrs of delay). I knew that we have claim for compensation and I wanted to have a confirmation from the airline that the flight was cancelled due to technical problems. (Because if the cause of delay/cancellation would have been a strike or the weather we won't have a claim) But the stuff refused. They told us that this is under the responsibility of the tour operator and that they already know that our flight was cancelled. Of course they didn't... We were trying to get this sh**** piece of paper for 2 hours, but we didn't receive it. That thing "simply cannot be done that way" and they are not allowed to and that we have to go back into the row where the passengers who had a onward flight were still waiting for rebooking - 7 hours later!! And 4 other employees of Iberia where sitting around and did nothing. Currently I am waiting for the reply of Iberia to my letter of complaint/claim for compensation and if any of the people reading this who had this trouble as well - I hope you will do the same after your journey (at least you have continued)! 250 EUR per person - it's worth it! read more

Iberia Airlines, you are one of the best. You are so consistent. Thank you for always a fantastic experience. You are a 10 stars in my book and as always, Top Notch service!! read more