Brandon is blatantly rude and condescending. Kept the car a week without even looking at it then when we had questions about why it was taking so long JUST to diagnose the car he was so rude about it. Initially we were told it was looking like a couple days for a diagnosis, which is fine. But we received zero updates so we were just looking for answers. We asked if there was a possible timeline on the diagnosis and his response was "I don't know, looking into the future isn't a skill I've developed" and that he cant move aside "big projects" for this "little" diagnosis problem. Genuinely some of the worst customer service I've witnessed. read more

This is it--your search is over. Great place and major kudos to Brandon, as always. He fixed my intermittant problem that put me out of a car. He's diligent, smart and professional. I am so grateful! They have a successful business for a reason. Very highly recommend!!! read more

this is the go to place. They are like everything auto. from a stock every day driver to custom truck. Brandon is top notch, explains whats going to happen with your vehicle about how long and when it will be done. that is great customer service. Paul probably worked on every family in hemet througth out the years. Had them install bilstein 5100s at the corners. oil change to welding mufflers and radiators alignment. this is no doubt a 5 star shop. Thank you Brandon , Thank you Paul. i read more

My Toyota van decided to die with the wife and kiddos in it. I called Ice Auto Repair and Brandon answered the phone. He suspected the alternator was needing to be replaced and he quoted me an approximate cost. I later learned the Toyota dealership charges $300 more for the same service. Brandon kept me in the loop, diagnosed the problem and had it fixed in a timely manner. This place has great customer service and the estimated price was spot on! read more

ICE had my truck for almost a month to diagnose a battery drain. I finally asked them to do an oil change out of pity that they couldn't find the problem, they needed to check fluids and top them off. I got a call at noon the day I said I absolutely needed my truck back by (I had a road trip planned.) They said they'd suddenly found the problem, a gauge cluster $1000 repair....only problem is that was replaced not long ago (it must be the go-to). So I suddenly owed $$500 for an oil change (and incorrect diagnosis) A much better shop later found it to be the glow plug.....and I had to put coolant in it when I got to Idaho. Save your hard-earned money and go somewhere that actually cares!!! This is the very first review I have ever done, just thought I'd warn you read more

Brandon was rude I left my vehicle there a statik brz and he said me personally I wouldn't lower my car down and I told him well thats your opinion and this is my vehicle I could do whatever i Want to it he then proceeded to get upset about what I told him if he didnt open his big ass mouth I wouldn't have said anything to that bald headed clown anyways my car never got fixed and it was in there for months saying Oh we been busy we havent got to it yet etc etc read more

A shout out to Christian and Ice Automotive. Dude you are awesome thanks for the expertise in the business.! I have no problems bringing my vehicle back. read more

We had a great experience! Skilled service, very friendly, timely, and reasonable rates.

Thank you Brandon!! ICE Auto is the only place I'll go for any car repairs moving forward. Brandon and his team are kind, helpful, and show an attention to detail I haven't seen other mechanics offer. They are TRUSTWORTHY which is so important when looking for a mechanic. My mother in law suggested them to me and I see why! read more

ICE Auto is my mom's trusted go-to. She has an older car that she loves, and over the years she's brought it to them a handful of times. I'm grateful to know that they take care of her. They're a trust worthy shop and seem to really care about quality work that makes for returning customers. Brandon, the manager, has to be the kindest guy in town. With his level of customer service and expertise we thought he owned the shop. Because of him we will keep bringing cars to ICE for years to come. read more

*beware* My car's air conditioning stopped running cold. Called ice auto to get it fixed, they quoted me $130-$150. I was good with that and took it in the next day. When they called us back they told my husband that there was a leak and it was leaking freon. Said they would honor the ac service and filling the Freon that day,for up to 90 days. However to fix the leak the part would be $250. Once my husband gets there they charge him $90 telling him they took the Freon out. And now to get it completely fixed it would be $250 for the part plus another $200 something for labor. left there with no air conditioning on top of being charged for nothing. Took the car to Dave's auto and got it fixed with no mention or findings of any leak and a cold ac for $80. Would never recommend ice auto or go there ever again! Go to Dave's Auto in San Jacinto! read more

I have done both my front and rear brakes here as it is nearby my work. They quoted me the same price I paid and got the job done correctly and were professional and polite. I appreciate the veteran discount Ice offers and their honesty! read more

It's easily the worst repair shop in town. The staff is rude and unprofessional. Had to take my car back multiple times for the same problem and ended up going to a different shop to finally get it fixed. The owner, Paul, is the worst. I even heard the guys making racist jokes. Stay away from Ice Auto. read more

Christian is very unprofessional they had my truck for over a week California law states they are supposed to be in contact with the customers from beginning to end of mechanical work the owner is a jerk I will be contacting the license bureau to file a complaint against this company he violated my rights it was put into law in the state of California mechanic is supposed to keep the customer in the loop from the time they get their car until the time the person retrieves it their automobile back thanks for being unprofessional ice Auto read more

I took my truck in for an oil change, new brakes and rotors, and had both front and rear differential serviced. This was my first time coming into this shop and I was not disappointed. They were friendly and they know what they are doing. I highly recommend this shop and I will be a returning customer. Now I can drive my truck with confidence because I know the work was done right. Thanks Ice Auto Repair for the great service. read more

Don't take your vehicle here they are a scam took them 6 weeks to fix my car. Then later found out they never fixed the problem. I guess the next step is to take them to court to get money back that I lost from this horrible auto shop. read more

Found this place on yelp! Came in for an unscheduled modification on a part, talked to Paul, told me it can be done and that it'll be finished by end of day! Came back to pick and it was what I expected. Nice work Paul! I recommend this shop, clean, good size, nice people. Grade A for me! read more

I had my car break down and Paul and his employee did such a good job fixing it.Paul has worked in the area where I live before and he worked with the best mechanic I know.He knows what he is doing.I'm thankful to have a really good mechanic when I need one and if you go to him you will be too. read more

I took my ford there for antilock brake light. I had them repair a smog issue a month before on another vehicle which got resolved fine except for the odd charge for 10 gallons of gasoline for about 12 dollars a gallon at the end of that sale which i just paid and figured I should of got some gas before.. This time i go there for this ABS light issue and they guy at the desk tells me he took apart the dash and found a number of other things including sensors and non-brake related parts which adds up to over $1100.00. The guy never addresses the Anti Lock Brake light at all or my brake light issue. He never even mentions the ABS. He just wants to repair all these other things. Long story short. I go to another mechanic in town and they fix the ABS problem for under 200$. I ask the new mechanic about these fixes that ICE wanted to do and find out NONE of the things were needed at all that ICE wanted to fix and claimed I need to have repaired. Ice were blatantly untruthful. I never want to have this kind of experience again. read more

Went to this shop based purely off of reviews. They lived up to their reputation with very kind employees, trustworthy mechanics, efficient work and fair rates. My husband and I will only be bringing our truck here for maintenance mechanics and services. We brought our dodge in for overheating, they had it in one day, and out the next with a new thermostat. Thank you again! read more

This place is amazing. I didn't bring my car here initially, but after calling nearby auto shops they were willing to take my car 30 min before closing on a Saturday. The guy who initially helped me is Paul. He was very thorough in the paperwork and taking down all the information that I was communicating to him. The price was great and affordable. During the time that my car was at their shop, a guy named Chris was very helpful in communicating with me everything that my car needed, giving me recommendations and quotes for those issues as well. They called me to update me on everything that was taking place with my car. I highly recommend this place! read more

This place is a RIP off, first time I went there they said I needed a new motor, a year later and same motor I went back with a leaking heater core hose he wanted $380 parts and labor. I spent $15 on parts and my husband did the labor. I have nothing good to say about people that try to take advantage or other people. RIPOFFS !!!!!!!!! read more

The first time I came here, I dealt with a guy named Eric. He was very pleasant and didn't screw me out of my money. I came back a few months later and interacted with the owner. He didn't seem interested in helping me with my vehicle's issue. He was rude to the point he wasn't even listening fully to our conversation. I had to repeat myself several times. They also had two giant rottweilers in the shop floor, and the employees were laughing at me when I went out of my way to dodge these dogs as they growled at me. Why the hell would I want to walk up to two giant, growling dogs? I left and decided I would never return. I gave this place a 5/5 star rating before, but I'm changing that today. 1/5. They should've kept the former manager. read more

The people and service at ICE was amazing. We were visiting from out of state and had transmission problems. They said they could replace our transmission in a few days so we said fine. It did not go quite as planned due to a supply issue, but with a two day delay they got the new transmission installed and gave us a call. We picked it up but there was an issue with the shifting. We immediately called and they said it was a linkage adjustment, bring it back. We did, expecting a quick fix, but it did not turn out that way. They made the adjustment, and we were off, but it still was not right. Brought it back and they worked on it some more. 2.5 hours later we were on our way and able to make the trip home to Washington state. We are used to these problems with major repairs on our 27 year old van/RV. We had a new engine installed at home 4 years ago and had nothing but problems for months before it all got sorted out. Now, unlike the company back home that did the engine, ICE did not leave us hanging for weeks at a time before working on it. ICE took us right in and did not try to put us off. They listened and worked hard to rectify the situation. They took it right back in and worked on it until they got it adjusted right. These guys cared to get it right and work on it until they did. I would highly recommend ICE for your automotive repairs. Thank you guys so much. read more

I would give more stars if I could. I took my SUV in to get a new radiator and my first impression of the gentleman named Mike was very pleasant. He seemed very professional and spot on with giving my SUV a thorough inspection. He called me and let me know that I needed a new timing belt as well. Once Mike knew I was a military veteran he not only gave me a discount but he also changed my spark plugs and took care of my sensor accessory unit as well as topping off every fluid and a variety of other things needed to keep my vehicle tip top. Very professional and very trustworthy and really kept me informed with every deficiency he found. My vehicle is running so much smoother and I learned a ton more about vehicle maintenance and tons of extra info. I highly recommend Ice Radiators to everyone. Nice pricing and great customer service and professionalism. The guy named Mike is a true old school spirit that you don't see nowadays. read more

Excellent service complete job finished in one day. Paul is a super good guy that took me into the shop and showed me exactly the problem and explained the fix. Estimate matched final costs. read more

Took in my vehicle to have a/c looked at it would blow cool and then outdoor air. I told them I thought it was blend door.. they said it was possible blend door they recommended pulling of dash inspecting blend door Apparently they did not even inspect blend door. Had vehicle less then two hours still took 89.95 they checked Freon levels belt values fans which basically consists of knowing air is blowing out of vents which we already knew freon level test with gauge which we already knew. I brought vehicle here so they could tell me what was exactly wrong with a/c after some trouble shooting of my own.They wanted then charge 784.00 for a possible blen door that costs under 40dollars! Having said this you be the judge . read more

Great problem solving skills and only shop in town able to do my alignment, other alignment shop couldn't do it recommended a shop in Temecula gave Ice a shot and they got it handled. Paul runs a well organized shop and is just overall badass, they deserve everyone of the 5 stars read more

Recently brought my Cadillac in to have the exhaust done. I told Paul I was pressed for time and was trying to make it to a car show. Paul and his crew knocked it out in only a couple days and did a great job. Anyone out there with a Hot rod or a classic who's looking for the right exhaust shop you've found the one. Thanks again guys ! read more

Ice Auto Repair - Auto Repair Near Me - Hemet, California

Brought my car in to get a quote on a repair for the automatic gear shifter. It didn't feel like it was sitting properly when changing from Park/Drive/So on. The guy there was friendly and helpful. They were able to get to my car in a timely manner and took care of everything for us. Recommended :) read more

It's hard to find honest shops, that you can trust to do good work, not up sale you, create new issues, and be affordable. Ice Auto Repair is all those and more. They have great customer service. I am no mechanic but have enough knowledge to not get cheated on work and or price. They were honest enough to tell me that I shouldn't "Repair" I minor AC issue that would be the same price to fix upon completely breaking down. Plus they argued that I could probably get away with possibly years by just refilling the AC when it starts to not cool down again. Met the owner, and lead mechanic, they were both very knowledgeable and friendly! read more

Paul rocks. He takes care of your Radiator, Muffler, and Mechanical suspension needs. I was in and out in a quickie. Thank you for an excellent service! read more

Ice Auto Repair - Get your business noticed. Www.CesarRamirez.com - Auto Repair Near Me - Hemet, California

A few weeks ago I left my F150 here to have the heatercore replaced. I was given an estimate and an approximate time frame , not only did the shop do an excellent job getting the work completed on time , the estimate was slightly lower than I was told . Thank you guys for your Friendly & professional service . I will definitely return when needed . read more

Great service and quality technicians. The owner really cares that you are taken care of fairly and will not recommend other service if not needed. As an older person it is nice to know I can trust a shop to do what is needed. Highly recommended. read more

They really are honest here. I brought in my Honda Civic Lx.. due to the a/c only blowing hot air. They fixed up the a/c and has been running great since then, this was about 3 months ago. Great customer service, I was given great information the whole way through and they found the underlying problem. For the first time I felt like I was not being burnt. The mechanic I had before quoted me double, before he even checked the problem, from what it cost to repair it here. I'll be bringing my car in today again for a small fix up. Just goes to show how satisfied I was from my first experience and I'll continue to tell as many people as I can about this business. read more

Brought my sons 2002 Tahoe to Ice Radiator twice over the passed 6 months. The first time was to determine an over-heat issue. Fixed "right" the first time! Heating issue was solved and has not returned. Sitting in traffic with the AC running full speed, the temp gauge stays put! The second time was to determine a steering issue. The truck would not stay in the lane, it wandered left and then right. Mike and his crew placed the truck on the rack, found the problem(s)....FIXED "right" "again" the first time!! My sons and his two children are safe and that says it all. I'm now a customer of Ice Radiator and that's how I'm treated "like a customer". Finding a reputable repair shop that does quality work these days is difficult. Ice Radiator does quality work, the first time, and that too is hard to find. Also, the price I was quoted, was the price I paid. Thank you Mike and crew. read more

This place is amazing! They really take care of their customers! I know basically nothing cars and they didn't take advantage of that, they gave me a fair price and explained what I needed to get my car running again. I'd highly recommend this place to anyone that has repairs to do on their car! read more

Took my jeep in to have a problem fixed and they told me it didn't need it it and found the actual problem. I love the honesty!!

This review is long over due, sorry. By far the most honest and fair pricing around. Their customer service is awesome. I was referred to them by my friend who works for CR&R. The welding job I asked to have done on my manifold was excellent, the skill that the son's owner has, was spot on. I was very impressed and I highly recommend this company to everyone. Thanks again, I will be back. read more

This shop is a credit to auto repair. Good people that like what they do. The only place to get exhaust work done. Good with suspension and steering too. read more