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    Cano Automotive

    4.2 (17 reviews)
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    Services - Cano Automotive

    Auto brake repair

    Auto engine repair

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    High Tech Auto Care - Break and lamp on the rack

    High Tech Auto Care

    (38 reviews)

    I took my 2018 Landrover Discovered Sport in for an oil leak. We purchased this car from Carmax…read more Diagnostics revealed the leak was coming from the timing chain inspection plug. Carmax extended warranty only wanted to cover 1 hour of work, which is BS. Long story short, Blake took care of us and gave us a couple of options. We appreciate Blake our service advisor and our Technician Ricardo

    The business owner's response has only reinforced my concerns about how this situation was handled…read more Instead of addressing the actual customer-service issues I described, the response repeatedly focuses on the fact that my father is 85 years old and even questions whether an 85-year-old should be operating his vehicle. I find that completely inappropriate and unnecessarily disrespectful. My father's age does not give anyone permission to dismiss him, speak down to him, or suggest that his family is somehow failing to care for him. He is very much cared for and supported by his family. Mentioning his age was relevant because I believe an elderly customer deserves patience, honesty, and respectful communication -- not because I was asking anyone to ignore legitimate vehicle-safety concerns. I personally heard the telephone conversation because my father was speaking to the business on speakerphone. I heard the call end. When we later addressed what happened, we were told that the employee had not hung up on him. My father was then treated as though his account of the conversation was untrue, despite the fact that I personally heard it. That is one of the primary reasons I became so upset. This was never about asking the shop to overlook safety problems. If a vehicle has a legitimate safety issue, of course a mechanic should explain it. My concern is with how my father was treated, how the situation was communicated, and the charges and recommended repairs we were presented with. Those are separate issues from vehicle safety. Another major concern I had was the way additional repairs were presented after my father brought the vehicle in for something relatively simple. In our experience, the conversation quickly went from the original issue to a much larger and more expensive list of recommended repairs. When we did not agree to have all of that work done there, the situation was then framed as though we were knowingly allowing my 85-year-old father to drive an unsafe vehicle. That felt unfair and unnecessarily alarming, especially considering my father has three other vehicles available to him. Declining to authorize thousands of dollars in recommended work at one shop does not mean a family is ignoring safety concerns. It means we have the right to get another opinion, compare estimates, and decide where repairs should be completed. Customers should not feel pressured into approving expensive repairs because they are made to feel guilty, irresponsible, or afraid. If additional problems are found, they should be clearly explained, documented, and presented professionally so the customer can make an informed decision without being shamed for wanting a second opinion. I also strongly object to the owner attempting to make my father's age the issue rather than addressing our concerns. Being 85 does not make someone incompetent, dishonest, or incapable of understanding what is being said to them. And it certainly does not justify speaking about an elderly customer in a condescending manner after a dispute. I am sharing my experience and what I personally witnessed so other customers can make their own informed decision. Based on our experience, I would personally recommend getting a second opinion and a written estimate from another reputable repair shop before authorizing expensive repairs here. Compare the diagnosis, parts, labor charges, and recommended work before spending your money. The owner is entitled to disagree with my review. What they are not entitled to do is rewrite what I personally heard and experienced or use my father's age as a way to discredit our concerns. I stand by my account of how we were treated. Future customers can read both sides and decide for themselves, but I personally would not return to this business and would recommend looking elsewhere. On top of everything in the way we were treated. They completely absolutely overcharged customers just look through the Yelp reviews and you find how they find things to up charge customers. Please don't waste your time here and your money.

    Cano Automotive - autorepair - Updated August 2026

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