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    Icelandair

    2.2 (61 reviews)

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    Rita L.

    Flew Icelandair over the weekend with a layover on the way to Copenhagen. Check in counter is a bit hidden in the back part Alaska airlines. They'll ask you to fit your luggage carry on and handbag into the sizing bin, didn't know they were so strict with sizes. Glad mine all fit but had to repack a few things while trying to squeeze them in. Besides that the check in process was straightforward. For going through security, there's actually no TSA pre check line so you'd just have to wait with the regular line. I'm traveling for work so booked business class, you get meals and drinks with the trip and access to lounge in both JFK's Terminal 7 (airport lounge) and at KEF (Saga lounge). JFK's lounge is right after TSA by the escalators up, food was kind of average but lots of seating and quiet space with good WiFi. Saga lounge in Iceland was packed with people. Got some pretty cool northern lights pics on the way into Iceland, it was pretty cold so bring a warm jacket. Overall my experience was decent on Icelandair, loved the Icelandic water and flight attendants were friendly. The flight from US/JFK was much nicer than the one from KEF to CPH (older plane).

    "Steak" sandwich for $12...
    Edward S.

    This is a review for the actual airline. If you're in first class, you're treated perhaps better than most American Airlines would. And overall, people are quite courteous that work there. The problem is, I swear they have less legroom than any airline I've ever seen for the rest of us stiffs. And don't get started on the food. Here's the preordered steak sandwich. I think that's a mushroom sticking out, and the only steak part of it was perhaps some umami flavoring that maybe made it seem like it had steak in it? Disgusting. The bread is good as is all Icelandic bread. But that's not what I paid for...

    This was the day we left Iceland at KEF. There's no YELP there and I forgot to take a picture when leaving JFK.
    Lowella G.

    I had the amazing opportunity to visit Iceland with some awesome people and the trip was great! Flew round trip from JFK to KEF. Checking in was okay. If you're traveling from JFK to KEF, I recommend that you do not get to JFK too early. I Icelandair leaves out of JFK at 8pm. I think that's the only time they fly from there. We got to JFK at about 1230 pm. So we waited around in the airport for several hours. The flight to iceland from JFK was about 6 hours. It was a rather smooth flight from take off to landing with no turbulence which is great. BUT... the seats were kinda small. Maybe I was expecting more wiggle room since it was an international flight but if you want more room.. it's best to book with first class. We dressed warm because we knew that the temperature in Iceland was 50 degrees. Unfortunately, they kept the temperature on the plane too warm. They did provide blankets and pillows but it was too hot to use either one of them. I did adjust my fan above me on full blast but it didn't help. I did doze off but kept tossing and turning because of the warm temperature on the plane. I wore fleece lined leggings going there. Coming back, I decided to wear lighter clothes which did help. I guess this airlines keep the temperature warm because of how cold Iceland is. This will be the warmest you'll be when traveling the country. If you want to be comfortable during your flight and not sure of the temperatures, please please dress in layers. You can always shed your clothing in the WC (that's what they call the restroom). They do provide WIFi for a small fee. I couldn't tell you how much that fee is because I decided to watch their free tv and movies. Another thing I noticed about this airlines, is that they only serve beverages (Icelandic water) for free. Everything else, you have to pay for. You can prepay for a meal 24 hours prior to your flight or order a sandwich or snack on the plane. Some items have to be ordered in advance. If you want to save money, try eating before boarding or bring something to eat on the plane. Flight crew do speak some English. I don't remember any of them demonstrating the emergency instructions. If they did, it was most likely in Icelandic. And I can't understand the language.

    Mountains in the sky over Kitaa
    Karen K.

    Flew round trip from NYC to Reykjavik KEF a total of 6 hours. The least that could be given was free snacks, everything is for purchase on this airline. And what's with the constant announcements of donations? Seating is pretty tight and the legroom sucks. The flight crew were nice and professional and luggage arrival was the fastest I experienced. They also have a good selection of movies & TV shows on flight. I do suggest on long hour flights the least they can provide is the usual flight snacks and keep the food for purchase. Take advantage of the sky and enjoy the view!

    Pili S.

    October/November 2021 Flew round trip from NY to Rejvakik to Frankfurt and back. This is a fairly small airlines as there was only one flight going to Frankfurt a day. HEPA filtered air on the plane...PLUS Nice and professional flight crew...PLUS NO food or extras on flight ( like earbuds)..INDIFFFERENT In-flight entertainment...ADEQUATE LUGGAGE ARRIVAL ON TIME. For some reason our luggage did not make it on one part of the connecting flight...TWICE. We received our luggage 4 days into our trip. DHL delivered .. intact. Then on our return flight we didn't receive our luggage until 5 days later via FEDEX. What are the odds?. On a positive note, we were helped right away in GERMANY and given directions and tracking information. On the way back, we were immediately paged at baggage claim which scared the dickens out of me because I thought it was CUSTOMS. ( We don't travel abroad a lot) If they can just work out those kinks with the luggage, they'd be 5 stars.

    Complimentary water as you board
    Isabel J.

    This was my first time flying this airline and I have to say I was very impressed. Boarding was super quick and as you walk into the plane they hand you a bottle of water. I made my way to the back of the plane where I was seating and was pleasantly surprised when I saw that every chair had a pillow and blanket. I always bring my own because I'm not sure how often they clean those things but I thought it was a nice gesture. Now the two things that I loved where the entertainment and amount of leg room. They have many movies, shows and documentaries on Iceland which I thought was awesome. I only bought some wine and chocolate and I didn't find it expensive as far as flying is concern.

    Sweeeeeet!

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    8 years ago

    Why have a mobile pass/self print boarding pass option when they don't accept them at all? Would be nice to know BEFOREHAND.

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    Worst Customer Service, very unprofessional, I've spent so much time with them on the phone... They don't reply to emails.

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    Page 2 of 2

    Ask the Community - Icelandair

    Review Highlights - Icelandair

    My husband and I flew for the first time with Icelandair this last week from JFK to Paris with a layover in Iceland.

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    United Airlines

    United Airlines

    1.0(4 reviews)
    0.8 miJFK Airport

    I've posted about UA before…read more Suffice it to say that, if money is a factor, I would far rather fly economy on JAL, ANA, Singapore, Emirates, Qatar or any other respectable CIVILIZED airline than on United or most other US flag carriers. I suggest that you do the same. I believe that it is better to have a seat that does not lie flat but have decent food (i.e. food that doesn't test your gag reflexes), flights that leave and arrive on time, clean restrooms, and pleasant staff, not to speak of your baggage arriving on the same flight as you do, then stretching out with worry feeling aggravated throughout the entire flight. I'll leave it up to you which is more important - lying flat or your sanity. Choose wisely!

    3:32 flight was boarded loaded and ready to go. Airline then ordered everyone off the plane and…read moreinformed everyone that weather at Newark was the issue. Radar/weather app at the time did not indicate that. Passengers were told we would reboard at 7pm. Once again plane was loaded but delayed by some " luggage issue". At 9pm the plane having been already lined up on tarmac was returned to gate. The thunder storm by now had actually reached Newark (3-4 hours after we were due to arrive initially). Plane was reboarded for the the THIRD time at midnight. We arrived at Newark at 2:40 am. 11 hours late!! Terrible operations and logistics. No meal vouchers no info on hotel accommodation. Not exactly " one shining moment" I expected more from United

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    United Airlines

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    Lufthansa

    Lufthansa

    3.0(69 reviews)
    0.2 miJFK Airport

    !!!!..... To Talk with Live Person at Lufthansa Air Lines call +1888..-404-..0510..**OR +1 ..866…read more. 747.. 0325..BC for '24/7 customer service' assistance with new bookings(Business/First Class), changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through the their website. Every memorable destination deserves a journey that reflects the same sense of excellence. Business class transformed modern air travel into an experience where refined sophistication, intelligent innovation, and exceptional hospitality blended effortlessly. Every stage of the journey was thoughtfully designed to deliver comfort, efficiency, and inspiration, making every flight an experience to enjoy rather than simply complete. ###........Thoughtfully Designed for Every Traveler......### Every journey begins with a purpose, and business class was created to adapt naturally to every travel experience. Whether traveling to pursue international opportunities, discover remarkable destinations, celebrate personal milestones, attend meaningful events, or reunite with family and friends, every service evolved around individual expectations. Each experience delivered flexibility, reliability, and premium comfort that enhanced every moment of travel. ###........An Elegant Space Above the World.......### The cabin welcomed travelers into an atmosphere where contemporary design and advanced technology created perfect harmony. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities combined to create an environment that encouraged relaxation, productivity, and quiet reflection. Every mile in the sky became an opportunity to enjoy a more rewarding way to travel. ###........Personalized Hospitality Without Compromise........### Exceptional travel is defined by thoughtful service that feels natural and effortless. Carefully crafted culinary experiences, premium refreshments, elegant onboard comforts, and attentive cabin professionals came together to deliver an atmosphere of genuine warmth and professionalism. Every interaction reflected a dedication to creating meaningful moments that transformed every flight into a memorable experience. ###.........Smooth Transitions at Every Stage.......### Business class extended its premium philosophy beyond the cabin through services designed to simplify every part of the journey. Priority airport assistance, efficient check-in, priority boarding, dependable baggage handling, and organized arrival support ensured every transition remained seamless and stress-free. Every process reflected a commitment to convenience, confidence, and complete peace of mind. ###..........Every Destination Deserves an Exceptional Beginning........### Business class became more than an elevated travel option--it became a complete expression of modern travel excellence. By combining timeless comfort, innovative technology, personalized service, and dependable reliability, every flight became an inspiring part of the adventure. Every destination welcomed new opportunities, while every journey encouraged travelers to explore the world with greater confidence, comfort, and excitement..!!!

    The Lufthansa Air Lines main customer service number is +1 (888) 404-05.10TM or +1 866 747 0325.US…read moreThis number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ***.......A Higher Standard for Every Journey......*** Every memorable destination deserves a journey that reflects the same sense of excellence. Business class transformed modern air travel into an experience where refined sophistication, intelligent innovation, and exceptional hospitality blended effortlessly. Every stage of the journey was thoughtfully designed to deliver comfort, efficiency, and inspiration, making every flight an experience to enjoy rather than simply complete. ***........Thoughtfully Designed for Every Traveler......*** Every journey begins with a purpose, and business class was created to adapt naturally to every travel experience. Whether traveling to pursue international opportunities, discover remarkable destinations, celebrate personal milestones, attend meaningful events, or reunite with family and friends, every service evolved around individual expectations. Each experience delivered flexibility, reliability, and premium comfort that enhanced every moment of travel. ***........An Elegant Space Above the World.......*** The cabin welcomed travelers into an atmosphere where contemporary design and advanced technology created perfect harmony. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities combined to create an environment that encouraged relaxation, productivity, and quiet reflection. Every mile in the sky became an opportunity to enjoy a more rewarding way to travel. ***........Personalized Hospitality Without Compromise........*** Exceptional travel is defined by thoughtful service that feels natural and effortless. Carefully crafted culinary experiences, premium refreshments, elegant onboard comforts, and attentive cabin professionals came together to deliver an atmosphere of genuine warmth and professionalism. Every interaction reflected a dedication to creating meaningful moments that transformed every flight into a memorable experience. ***.........Smooth Transitions at Every Stage.......*** Business class extended its premium philosophy beyond the cabin through services designed to simplify every part of the journey. Priority airport assistance, efficient check-in, priority boarding, dependable baggage handling, and organized arrival support ensured every transition remained seamless and stress-free. Every process reflected a commitment to convenience, confidence, and complete peace of mind. ***..........Every Destination Deserves an Exceptional Beginning........*** Business class became more than an elevated travel option--it became a complete expression of modern travel excellence. By combining timeless comfort, innovative technology, personalized service, and dependable reliability, every flight became an inspiring part of the adventure. Every destination welcomed new opportunities, while every journey encouraged travelers to explore the world with greater confidence, comfort, and excitement.

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    Lufthansa
    Lufthansa

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    Viva - Beautiful!

    Viva

    2.0(2 reviews)
    0.0 miJFK Airport

    I didn't really know what to expect after booking this flight from JFK to CDMX. It was kind of…read moregiving Spirit or Frontier vibes. I bought an extra check-in luggage beforehand just in case as it seemed like you were not able to bring 2 baggages without a surcharge. I will say once I got onto the flight, I definitely could've just brought on the second baggage as they were not really checking for this. The seats were very much like a Spirit or Frontier, very cramped. Also, EVERYTHING costs money. I think maybe other than water which they don't "willingly" provide you, you need to purchase every other "fun" drink and menu item. There is also no free in-flight entertainment. It was very clear that this was a budget airline. Even the check-in was a bit chaotic as they didn't announce the group numbers and when you actually boarded the flight was very different from the ticket designated boarding time. That being said, the flight was actually fantastic. Very smooth and the views were absolutely amazing as we flew above the chunky clouds in the American Southwest. It was truly one of the most beautiful flights I've ever been on especially landing into CDMX during golden hour. I guess if you're looking for a nonstop flight from New York to CDMX, this is not a bad choice. Remember to bring food onboard as you will be hungry.

    I used this airline with my family of 5 for the first time on 1/14/24 and had the worst experience…read morewith the price of the luggage. I was charged $480 for 3 (50lb) luggage without no explanation. Any other airline charges $30-35 per luggage. They also charged for a cup of water. Definitely, do not recommend this airline.

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    Viva - Gorgeous!!

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    Gorgeous!!

    Air India

    Air India

    1.0(3 reviews)
    0.0 miJFK Airport

    It's beyond saving…read more My recent experience with Air India was extremely disappointing. My friend was not allowed to board due to an e-visa issue, which was actually a mistake made by the issuing officer and was already in the process of being corrected. Despite this, the staff were unprofessional and unwilling to help at all during a very stressful situation. Instead of assisting, I felt like I was being passed around from counter to counter with no clear guidance or support. What made it even more frustrating was that supervisors initially called her on aside and promised they would help resolve the issue. However, in the end, there was no real support or solution provided, and she was simply shown the way out. Overall, the staff came across as unprofessional and unhelpful, especially at a time when customers are already under stress. The experience felt disorganized and left a very negative impression on me. Air India needs to significantly improve staff training and accountability. Customers should not be tossed around from counter to counter without proper assistance. In my experience, it felt like staff were avoiding responsibility rather than actively helping to resolve the issue.

    Crazy. Passengers are pushing and shoving to get on. The plane is dirty. Using hand sanitizer on…read moreeverything. I'm prepared for a week in India. Flight attendants are hopeless. I've flown Air China and it was a bit saner.

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    China Airlines - Chicken and rice noodles

    China Airlines

    2.0(80 reviews)
    0.0 miJFK Airport

    My review is for CHINA AIRLINES of TAIWAN. I see that many people are reviewing various other…read moreairlines based in China. This was for an expected trip to Taipei from Tokyo. OMG. I had to make all my reservations online, and that was fine. However, a couple of months before my trip I checked online to make sure our reservation and flight were all fine, and saw that our seats had been changed. This was because, according to them, the aircraft that we were supposed to use was changed to a larger plane. That of course was not a problem. The problem was that we had chosen two seats together, both window and aisle, and now we would have to share the row with someone else. But for the 3.5 hours trip I was able to make that exception. Then, a few days later, I looked again and saw the same thing had happened for the return trip. Once again, no email, no call, no nothing. Well, I didn't like it. I then called to cancel but was told that I would need to do everything online and request my refund online, which I did. The next time I plan a trip to Taipei I will spring the extra bucks for Eva Air or JAL or ANA. I don't like sudden changes, and especially don't like being told on the phone that this is something that everyone should expect! No, it isn't if you fly by any respectable airline! I also don't like surprises sprung on me. China Airlines is cheaper than the other airlines I mentioned, but it is not a budget airline by any means. I expected more than being told to "do it yourself" when I called them. I mean, really??? I can't comment on the food or inflight service as I wound up not going. However, if you have a choice, look for another way to travel. It's better to be safe than sorry. I know I will.

    I feel like when I think about which airline to fly back to Taiwan with, I usually go with Eva…read moreAirlines BUT I decided to take China this time and the experience honestly really surprised me. Here were some of the highlights: - I think they remodeled the inside cabins from the purple look they had before which was great. - The seats, I feel like, are able to extend back a lot more than the seats from other airlines. - I think what surprised me the most was definitely the meals. I do think that out of the two options I feel as if I chose the better one, but the food was actually pretty good. For dinner I had this rice noodle chicken dish and for lunch I had beef and rice. For both of the dishes, the vegetables were pretty tasty and not overly drenched in sauce. Also the flavor profile was on the lighter side and both of the meats were quite tender. However I do still think that they have some things to improve on such as the fact that their usb chargers don't actually work unless you are constantly pressing it at all times. Also, I don't like the headset set up as they don't have a normal input port and so you must use their headsets when you're in economy. But overall, its a lot better experience than I anticipated and will be flying with them more back to Taiwan.

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    China Airlines - Beef and rice

    Beef and rice

    China Airlines
    China Airlines

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    Precision NY Chauffeur & Airport Transportation Service - NEW 2026 PNY LUXURY FLEET READY FOR CORPORATE AND PRIVATE EVENTS.

    Precision NY Chauffeur & Airport Transportation Service

    5.0(634 reviews)
    12.4 miTheater District, Midtown West
    Certified professionals
    On-time commitment

    They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

    I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.

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    Precision NY Chauffeur & Airport Transportation Service - PNY 2023 EXECUTIVE FLEET FOR CORPORATE AND PRIVATE CHAUFFEURED TRANSPORTATION

    PNY 2023 EXECUTIVE FLEET FOR CORPORATE AND PRIVATE CHAUFFEURED TRANSPORTATION

    Precision NY Chauffeur & Airport Transportation Service - NEW 2025 MERCEDES S CLASS READY FOR CORPORATE AND PRIVATE BOOKINGS WITH CHAUFFEUR.

    NEW 2025 MERCEDES S CLASS READY FOR CORPORATE AND PRIVATE BOOKINGS WITH CHAUFFEUR.

    Precision NY Chauffeur & Airport Transportation Service - PNY 2026 EXECUTIVE FLEET OF SEDANs FOR CORPORATE AND PRIVATE CHAUFFEURED TRANSPORTATION

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    PNY 2026 EXECUTIVE FLEET OF SEDANs FOR CORPORATE AND PRIVATE CHAUFFEURED TRANSPORTATION

    Icelandair - airlines - Updated August 2026

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