I was there last weekend for my sons 18U hockey tournament with my service dog. We were both treated horrendously. Upon entry into the restaurant area we were approached by an employee, an elderly man named Art. He asked me if he could pet my dog & if he was a service animal, who was wearing a bright red vest that clearly stated service animal . I told he he could pet him and that in fact he was a service animal. Within a few minutes he approached me again and asked me why I needed him and where his papers where. I informed him that he was breaking the law by asking me these questions and that I didn't need to produce anything and most certainly didn't need to tell him why I needed him. He then proceeded to call me a moron & called security stating he was going to have me arrested. Security came, a very nice young guy whom clearly wanted no part of this situation and didn't m is how to handle it. At that time there were 2 police officers who happened to be patrons and not with me, I had never seen them before that day. They both stood up in my defense and told this man, Art that he was 100% wrong and should know the law and had no business talking to anyone that way. With that a women then came named Pat, claiming to be management. I cannot believe that a faculty that big and popular would employ such nasty ppl with absolutely no knowledge of the law or my rights. She then proceeded to follow Art, stating that she was going to call the police and have me removed if I didn't produce my papers. The police that were there as patrons tried again to speak with her informing them that they were in fact the ones breaking the law and if they knew what was good for them they would apologize and walk away. That didn't happen. I showed Pat the forms in my email, she read them and then gave me my phone back and walked away furious that I had my papers in order and she could not throw me out. I only showed them to her because I didn't want to miss my sons game that was starting in 10 minutes. Not once did she or any of the other employees involved in this incident apologize to me or the ppl I was with. I called today for the owners information and was told they couldn't give that information out. Not an number or email. Nothing. I was given the general managers number and I've left a message for him but have heard nothing back. I'm beyond horrified at the way I was treated. This never should have happened. I am currently waiting to hear back from the manager.
So after speaking with the manager, general manager etc, he was supposed to meet me at my sons last tournament, to introduce himself, apologize in person for his staff, the way they treated me and lack of knowledge regarding the law on service animals. Well, shocking.... Stephan never showed on the 1st day. I called the faculty and notified them that I was there, left a detailed message with someone. The same kid who answered the phone then called me back, stating that he spoke to Stephan, apologizing for him, also stating that he was very sorry that he couldn't meet with me but would definitely be there to meet with me tomorrow. That never happened. He never reached out to me, never met me, never even left me a message as to why. Stephan has my cell number & my email. I can't believe the way I was treated for a 2nd time. This is absolutely disgraceful. I was happy to give them the benefit of the doubt, meet with Stephan and discuss what happened. Now, I'm just doubly insulted. I feel like I was nice and didn't do anything right away, giving him the benefit of the doubt, since he was so eager to meet with me. I guess the joke was on me. This should never of happened and the fact that Stephan said they were using this as a "learning" experience for his staff just isn't acceptable. His staff should be properly trained in the law and not be learning at the ppls expense. read more