Worst customer service ever! My hot tub was working, but leaking and making a terrible noise. Paid…read morethem to come out and diagnose the problem, they said I needed a new motor. When they replaced the motor, they broke one the connections but said I would have to pay again for them to fix it. Then left before filling the tub to see if it was working; and it was not! I emailed the owner, Michelle Pruitt, with my concerns, she ignored me and did not even respond.

Uses subpar subcontractors even though the contract states otherwise. Warranty they offer is not…read moreworth the paper it is written on. They fail to do the work properly even though it is written out on your contract. When questioned about the process they ask if you want them to stop and leave you with a half finished project. Then if you are not satisfied they tell you to hire a lawyer and sue them.

Pool still looks great! My kids love it and we spend almost every day swimming during the summer.read more

I don't know about pool renovating personally, but this company started a project in March 2021 and…read moreit still has yet to be completed as of July 21, 2021. I, as I am sure the rest of the 100's of residents that reside in the apartment complex, checks on progress weekly. Most of the time the 2-3 workers are texting or talking on their phone, hunkered down in the shade or sitting on the front of the backhoe (a Saturday on OT I am sure). If there happens to be 6-7 men...only 2-3 are actually working with the other's standing around. I would think there would be a Supervisor or Foreman out during the day to make sure things were moving along. I would never recommend this company to my friends and relatives that own a pool.

Great place and FAMILY run! They actually care about their customers. This is not some Chinese mega…read morecorporation but one of the last mom and pops in town. These people started a business back when businesses could be started. If grandpa saw America now he'd be so broken hearted. The little guys been pushed too hard. Now theres no free parking in your own backyard.

We had received several quotes to install a pool in our back yard. All but Icon said that it either…read morecouldn't be done, OR were arrogant and displeasing to deal with. Icon wasn't the lowest quote, but was far from the highest. We went with Icon because we felt Casey and his wife, Kelly, were good and honest people. Turns out they were more than that. Casey, the owner of the company, was here nearly daily working and getting muddy with his crew. He is truly passionate about his family of workers and his trade. If he says something it is the honest truth. The job was done in a timely manner and the pool is BEAUTIFUL! I cannot give more than 5 stars, but if I could, I would. Wonderful doing business with you Casey and Kelly!

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue!…read moreTheir responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park!

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees