If there was a 6 star I could give her, I would. Jollin came to my house today promptly at the appointment time after calling me 30 minutes prior to let me know she was on the way. When she arrived she was friendly, helpful, and most of all, knowledgeable. In repairing my phone she was quick, knowledgeable, and did a perfect job. To Jollin, thank you for being straightforward, honest, fast, approachable, and knowledgable. Hats off to you ma'am :) Message to the owner of iCracked: This woman deserves a raise. I hope as an owner you see what a gem of an employee you have in Jollin. Beyond her credentials, she has the ability to take a person from having a bad morning to a great day, which is invaluable in any sales position.. read more

iCracked iPhone Repair - Jollin @ iCracked is the Best! She is fast, honest, friendly, and knowledgeable. A+ - Mobile Phone Repair Near Me

Well now I can see through my iPhone thanks to Jollin from Doc iOS! I have one of those slim phone cases because I don't like the bulkier ones that have the all around protection. So far in life I've been lucky until a month ago when I dropped my phone in the bathroom and it hit at juuust the right spot and cracked in a spider web pattern. Jollin arrived right on time and fixed the repair in my home within 30 minutes. What more could you ask for? :) So I'll give it a few weeks and hope that nothing goes funky, but for now the functionality is the same and I can see through the now I cracked screen. read more

iCracked iPhone Repair - Mobile Phone Repair Near Me

The availability of this service is better than a full service gas station. Not only do you get friendly, personal, individual attention, the technician comes to you! This was greatly appreciated, because the day I cracked my screen at work, I had an event that evening and the mall with the repair kiosk was in the opposite direction of the event. D met me at a coffee shop along my route to the event. I was apprehensive of this arrangement at first, but D's warm disposition immediately put me at ease. So I left him to do his thing... I grabbed some tea and a pastry. By the time I was done, so was he. How efficient!!!! I hope to never need his services again, but with my butter fingers, I'm almost certain to. If you happen to need his services, tell him Ce sent you. read more

Weston - my iCracked repair guy - was super nice, punctual and replaced my broken iphone 6+ screen in under 30 mins, at a Starbucks, while i worked. i had broken my screen while on a business trip to St Paul MN and could not find a local MN based repair shop. Tried iCracked in MN but couldnt get a repair person before my flight back to SFO. one of their reps emailed me, gathered my travel plans and while i was in the air coordinated my fix w. Weston. 5 minutes after i got off the plane Weston called to confirmed our meet location and time. he was on time, got right to work and was finished in under 30 mins. i am a fan! read more

My wife dropped her iPhone and cracked her screen. We were looking at over $700 for a new phone aqqs we still had over a year on our agreement. D's service was a god send. A little over $100 to fix it vs over $700 to replace it. The choice was pretty clear. Thanks D!!! read more

Had a cracked screen and had it fixed right away! They came right to my house and fixed everything on the spot. The prices are competitive to taking it into a store. Jollin G was my tech and she is the best! Thanks guys! read more

Icracked? More like ischeduled and they cancelled 15 minutes before they were scheduled to show. Then told me they wouldn't have a tech available for 3-4 hours. Weren't very accommodating after I told them this wouldn't work. Wouldn't recommend if you're a person with a schedule. Super disappointed used them in the past and it was great. 3 stars for being great once upon a time read more

D is AMAZING!!! I called him a couple years ago for my dropped Ipad screen that was cracked. We met up and he fixed it licking split. Fast forward, two years later and boom once again my Ipad was in a gravity storm. Flat on the floor it was, the entire screen shattered. D came to my house and picked up my iPad, the very next day he dropped it off. It's rare to find customer service of this caliber these days. Thank you so much for making this an easy breezy experience! read more

UPDATE3: The phone froze several more times. In addition, the screen is not visible with polarized glasses in the portrait position but as I later learned it was visible in the landscape position. As a result of the freezing I reached out to Jollin. We finally connected and she graciously replaced my screen with an upgraded glass model. The new screen is viewable with polarized sunglasses in both the portrait and landscape position. My rewiew for Jollin's willingness to make things right is 5 stars. My review for Icracked not installing or offering the best available replacement glass upfront is 3 stars. Hence the 4 star review. I am hopeful, the phone won't freeze any more and there won't be another update. UPDATE2: Jollin came over as promised. She confirmed the screens used were after market screens and looked closely at the connections of the one previously installed. She discovered the connections on the screen were not in good condition so she replaced the screen. She looked at the new screen closely to ensure the connections were perfect prior to installing. She certainly put in the effort to make things right. Unfortunately, the use of aftermarket screens appears to have caused the issue. Additionally, the aftermarket screens come with tempered glass. It looks like an extra sheet of glass on the screen. Unfortunately, the new screen she installed has a very small bubble between these two layers. This does not affect my viewing when the phone is on, but certainly another reason Icracked should use OEM screens. UPDATE1: After sending Jollin a text explaining her employer wanted videos and I was disappointed in the process, she kindly offered to come by anyways to check on the phone as She wanted it to be right. INITIAL: Things started out great. Jollin came out, was pleasant, replaced the screen in a timely manner and left. Unfortunately, the phone froze two time after she left. I had to do 2 hard resets (power/home buttons). I sent her an email to the email address provided explaining the issue in hopes of finding out if this could be caused by the screen replacement. I received a response from Icracked concierge (not Jollin) via email. They told me to contact the tech directly or fill out the warranty form. I would prefer to work directly with Jollin so I reached out to her via text. She initially said via a 7:29 a.m.text on Sunday she would come out and check on the phone and asked if 10:30 a.m. work, I assumed she meant the same day so I said it did not. She corrected me and said it would be on Monday. I said okay, anytime after 10 a.m works. She never responded to that text and did not show up. I followed up and she apologized for not confirming that time and asked about my availability again. I said I am free all day. She said she would get back to me shortly. The next text I received she asked that I fill out the warranty form and that she would respond once approved by the company. I filled out the form and then I receive a message from the concierge asking me to take a video of the problem and pictures of the frame. Really? Without a second phone, it is impossible. Additionally, it doesn't freeze all the time, so I cannot arrange to have another persons phone with me simply waiting for my phone to freeze. I have also asked 3 times if the screen was OEM.....no response. Clearly it is an aftermarket screen. A simple phone call from the tech could have prevented a lot of confusion, but instead the texting and emails created a cumbersome and tiring exercise. My phone has not been checked, but I can live with a few reboots versus dealing with this process. read more

They fixed my cracked screen but broke my home button in the process. They said they would order the home button part and get back to me. Days later after I followed up, they said they couldn't help me and that they no longer contracted with my phone insurance company. read more

Garbage. Used cheap glass that failed and trying to get a warranty repair is a major case of "We will call you back". Avoid these scammers. Look them up on the FB and see the horror stories. read more

I broke my screen last night at 11pm went to work and found this awesome guy on yelp around 10am. He was able to come by my work to replace my screen at 12:50pm and 45 min later I'm writing this yelp review. Personable, professional, and quality. Very happy with his service!!! read more

After dealing with some unprofessional itechs through icracked I came across JOLLIN. Jollin was super nice, great at her work. She was quick to respond and was available at the said time. She was very professional and great individual. She did a extraordinarily job at fixing my screens for two of my old phones and had them handy even when the rep had told me itech only had one. After going through the hassle the entire day with icrack, I m glad they were able to find me Jollin at the last minute. She was quick with her work and very thorough. I really appreciated and loved her work and will definitely use her service in future if needed. THANK YOU JOLLIN! read more

After having my phone fixed by D, I will never go to a store again. Making the apt was simple and him coming to my home was a blessing. He will most certainly be recommend to others. read more

I spent about $600 getting a few phones fixed and one of them hasn't worked since they fixed the screen. And no one will call me back.

The technician came to meet me at the DMV while I was waiting in line, had the phone fixed and in perfect condition in 20 minutes, and I quickly paid on an iPad while my DMV paperwork was being processed. Talk about efficiency and customer service! Prices are reasonable and service was excellent. Would highly recommend. read more

Not so happy about a second shattered phone in as many weeks but Weston was amazing. Heard about icracked and decided it was the right way to go for convenience and expediency. I could not have been more right. Weston arrived soon after I scheduled my timeslot, was in communication with me while en route and came right up to the 9th floor of my office. Within 20 minutes my phone was like new and I was already telling everyone in the office about the fantastic experience. I hope I won't need his services again, but if I do, I won't hesitate to call Weston. read more

There is a reason that D McKinney has 5 stars. He is a 5 star guy. Prompt, courteous and honest. Our phones were not cracked but our screensavers were and he seemed pleased that we were saving the cost! What a nice guy!!!! HIGHLY RECOMMEND read more

Weston (the iCracked tech) came to my office in downtown SF to fix my cracked iPhone screen. He was courteous and did a great job. The first replacement screen didn't work, but he quickly figured out what was wrong and put in a new one. My iCracked repair was the same price as it would have been at the Apple Store and I got seen the next day, as opposed to half a week later, and the whole process was super easy. I would definitely recommend iCracked to anybody who wants to replace their phone screen. read more

Jollin came as scheduled and serviced my son's iPhone 6s. She did so very methodically and with precision. It was evident that she was experienced and showed that she really likes to help. She was also very professional and was on point with her customer service. Total A+++++++ read more

Yeah, great experience. My son dropped his iPhone 5c onto the tile bathroom floor on Sunday night at around 8pm and shattered the screen. I'd heard of iCracked previously but hadn't used them. Got a quote and scheduled the repair within just a few minutes, all via text no less, and Weston showed up at my house as promised the next morning at 9am and had it fixed by like 9:15. He's a nice guy, too. read more

They do not offer any kind of support for their batteries. I had a defective battery installed in my phone and I was pretty much screwed. I suggest you watch a short you tube video online and buy the hardware from amazon. They charge a lot of money and don't back up their service for something any average person could fix on their own. Stay away from iCracked!!! read more

Fast, prompt service. I can even get a warranty...

Very disappointed, tech never showed for the appointment... When I called, the initial dispatch service was nice and they gave me the number for Germaine. I called Germaine and made an appointment for 9:30 the following day to meet up to have my iPhone glass replaced. I texted to confirm the appointment the same day and didn't hear anything back. I showed up at 9:20 at the appointed place and texted Germaine to let him know that I was there and only then did he say, "Tried to get in contact with you yesterday. I can't make this appointment because I have other appointment". There is no missed call or text message from him, so I'm not sure how he tried to get in contact with me... Very frustrating to re-arrange my day and go out of my way to make an appointment with someone who doesn't show up. Also, I texted him just a few minutes after he said he couldn't show up to tell him that I never got his message and asked when we could make another appointment (my bad, should have just gone elsewhere at that point). He never texted back. Hate to write bad reviews (I almost never do) but that's just bad practice. Presumably there are other techs associated with this company that do show for appointments, but I was disappointed by Germaine. --- Edited review to add one star since the company seems to want to help fix the issue, so that's a plus. read more

D McKinney was awesome! A true professional. He was timely, nice and did a great job repairing my iPhone 7 Plus. My Verizon insurance was who sent the business my way, but I will definitely use them again if I ever need to! Highly recommend. read more

The problem with my iphone had me worried. You know how a power cord stops working after awhile? I tried to push it in extra hard to make it work and ended up breaking the power jack. Later the phone went dead and couldn't be charged but all my data was on it. Dee, the icracked tech was able to help me with it. Problem solved. Thanks Icracked. read more

i originally wrote a 5 star review. But then the screen quit working and the technician, Weston, who replaced my screen was not very helpful at first, and iCracked screwed me completely with some made up BS AFTER taking days to reply, saying that the technician reported my phone as having been serviced before which is a TOTAL LIE! i then edited my review to have one star. LIke many places, their warranty sounds great, but then it turns out, they are like many other places and their "warranty" means absolutely nothing other than wasting a lot of time. DO yourself a favor and spend a little more money somewhere else local and get real service! i edited my review to have only one star, but then after i fought iCracked hard enough, they finally got a hold of Weston, and he did say that he trusted me and that they should honor their warranty. So i value Weston even though i despise iCracked. i still HIGHLY recommend going anywhere but iCraacked, but if you find yourself in a position where you absolutely need to use them, just know that their warranty means absolutely nothing. i have now been without a phone for over 5 days because of how terrible of a company they are. And if you do choose to use them, make sure you have Weston do your repair because he is a good human being. read more

I met Juan at a Starbucks this week while sitting at a group table. I watched him fix 3 cracked screens for customers and they walked away all happy. It's quite an involved job and he does it with focus and expertise. I asked him if he fixed TV's and he had me explain my problem. Then he gave me some ideas for a product to search for. He searched online also. The issue was more complicated than he thought and he said let me research it when I get back to my office and I'll send you some links. And he did!!! I ended up buying a $27 gadget to fix my problem with my TV. In the conversations I had with Juan I realized he knew a lot about electronics. Not only is he a stand up guy he' smart!!! Also very professional with his customers. I would highly recommend Juan to fix your devices. read more

Couldn't be happier with the iCracked service or Jollin. Very responsive, nice and easy to deal with. Seems like this is the best way to fix your device. read more

Great experience. Technician was on time and finished replacing my screen in about 10 minutes.

Screen malfunctioned and was approved for a warranty replacement. The icracked tech was difficult to get ahold of, slow to respond and once an appointment was set he did not show up and never texted a cancellation or an apology for not showing. I ended up having to pay to get the screen replaced when Iit should've been replaced for free under warranty. Will not use them again read more

Set a meeting at 2pm and was cancelled via text: "Your repair request with your local iTech has been cancelled. If this was a mistake, please respond with "Mistake". So it's not a mistake, just your out and my loss. and then got a call stating not today. So, not that big of a deal, but would have gone somewhere else as that was the best time for me. Good luck! I was told they double booked, sounds like an airline. Business must be good. read more

Jollin was very professional! Had a. Racked screen and she was available right away. Repair is awesome, answered all questions. Would definitely recommend her to family and friends. read more

Drew from iCracked is amazing. He has repaired two of our phones so far and both were as good as new when we opened the package. I would recommend his services to anyone!!! read more

Drew helped me over the course of a week in December 2015 - my phone not only had a cracked, okay honestly, shattered screen - but it ended up having a software issue too. Drew patiently helped me through this process and spent more time than I deserved making sure my phone was like new. So happy with this experience - well worth the money! read more

I was in desperate need to repair my screen ...on a sunday. I had no idea where to take it. When i came upon iCracked i laughed and was hesitant about trying this service (mobile repair) but without any other options...i decided to give it a try. I was so impressed by Weston and the service. He was professional, knowledgeable and fast. My phone is as good as new now. Hopefully, I will not have to use this service again but for others, definitely would recommend it if in need. read more