I went there on 12/31/25. I waited 2 1/2 hours for basic cleaning. That's on me. However, they were trying to treat my husband and not me. They kept referring to some type of infection. I hadn't been there in a year so I was so confused. Come to find out, I don't have any type of infection. Fortunately insurance was denying treatment. I was baffled until looking into it. The people in this office are on a whole other level of incompetent. There are lots of other dental offices out there. Ideal dental in Gallatin is reckless and someone is going to get hurt. read more

Arrived at my app time 1:30, 10 min early at 1:20 was told by office manager Alanner Yestur that my app had been changed to 1:00 with no text or email confirmation to me. Therefore, because I was late, the next emergency app for a broken partial would be in June, today being in April. She also said she was it, no one else I could contact regarding this issue. read more

I made an appointment on Sunday for a Wednesday afternoon appointment- I got childcare and drove from westmoreland. Only to get there and have them say they "called me multiple times and left me a message to confirm my appointment" and since I didn't confirm, they not only canceled my appointment but gave it to someone else. I looked and they called me once and did not leave a message. I am super disappointed. Today I have gotten an email and a text message saying I was a no show for my appointment and need to reschedule read more

So kind and caring!!! Highly recommend this location! Dentist & staff took great care of me!

I am not sure what the issue is with this place, but we scheduled an appointment as new patients and when we showed up, they said they didn't have us on the calendar. This was very inconvenient because our daughters were home from college so we had scheduled around their dates. We had to reschedule for their spring break, and seriously when we showed up, their office was simply closed. Lights off, doors locked with a note on the door that they were closed. We called them several times and left multiple messages and they never even called us back. They didn't call to let us know and still haven't responded after the fact. I can't explain it, but personally we decided to go to a more professionally run business. We only chose Ideal because we loved the online scheduling option but it clearly doesn't work. read more

Scanned in my insurance card and filled out initial paperwork online. They called to confirm the day before- and yet when I showed up to the appointment they turned me away and told me they don't "currently" take my PPO insurance but that they're "working on getting it accepted soon." I ran out of work for the apt and it was a very irritating experience. read more

Oh that Dr. Parran is not joking!! Other than the initial few shots in the gum while her team is holding my hand; everything always works out. The entire staff is so accommodating and explains things with clarity. By far the best service and relationship with a dental place I have ever had! read more

This office is particular always reschedules our appointments or schedules on a day they are not open. My husband was rescheduled five months out for an emergency dental appointment. They have still not resolved the issue at hand. The office management has no regard for the care of the patients or their time. read more

I have a fear of dentist due to being treated horribly and them not listening when I said I wasn't numb. That dentist even continued the treatment. Ideal Dental and all the staff at the Gallatin location made me feel so comfortable and they understood my fear. They continue to check on you during whatever you are doing and tell you before they do it. I would recommend them to anyone. read more

I recently moved to Gallatin and wanted to find a local dentist. Fortunately, Ideal Dental opened within walking distance of my house, so I decided to give them a try. My experience was outstanding. Dr. Singh and the entire staff were friendly, professional, and helpful. The work they did was both needed and done well. First, they showed me the x-rays and photos of my teeth and explained the work that needed to be done (that my previous dentist had overlooked). Then, the business manager explained my insurance coverage and what the cost of treatment would be. Next, they did an oral cancer screening, which no dentist I've visited has ever discussed! I was able to quickly schedule with them for the same day and Dr. Singh and her team did really great work! I feel better, my teeth are in great shape, and I have a better understanding of my oral health. The office is clean and relaxing, and they have great technology to make your visit as comfortable as possible, explaining things along the way. They have earned my business and they will be our neighborhood dentist. I highly recommend Ideal Dental to anyone looking for a positive dental experience. read more

I'm sure Ideal Dental in Gallatin TN is okay for routine cleanings; however, they are inept at emergent care, reading x-rays, or basic extractions. My husband was suffering from an abscess (confirmed earlier in the week via x-ray by another dentist and he was put on antibiotics, scheduled in two months for a root canal and crown). My husband was in so much pain he just wanted the tooth pulled rather than wait and then go through a root canal and crown. We visited with another dentist in the hopes my husband could get the extraction done sooner than two months because he was in so much pain after one week of antibiotics. After a day of visiting several dentists who couldn't work him in any sooner, we visited Ideal Dental, who said they could see him right away and perform the extraction. Awesome, we headed right over. They did get him in right away but now I know why they're not busy at all. They took another x-ray with a handheld blue tooth unit and then proceeded to tell us it was not infected and there was no abscess (his face was three times the size and lip was turning white). We showed him the films taking a week ago and showed them the abscess and explained to them what that dentist explained to us. It was odd that we seemed to be teaching the dentist and her tech this. The dentist acted like she didn't want to even touch my husband and kept asking her tech (yes her tech!) what she should or shouldn't do. The dentist then told us to go to the emergency room because my husband needed to see a neurologist...for a tooth abscess? We kept asking her why because it was confirmed already that it was an infection by THREE different dentists and he had been taking antibiotics for a week already. She just kept saying she needed approval from a neurologist. She's the dentist/doctor, so okay. Monica (the tech) and the DDS both told us that as soon as we got the okay from the ER they would pull it for him. Monica even told us that she would stay until 7pm for us. Okay, there's a plan even though the reasoning didn't make sense. We went to the ER, Sumner Regional, and the ER doctor and staff were at a loss at why we were even sent there, much less why we needed a neurologist. They did a CT scan just to make sure (I hope to God that insurance covers this because it was so unnecessary!!) and it was confirmed an abscess (go figure). The ER doc said the best remedy is to get this tooth out so the infection can drain and heal, and he had no idea why the dentist couldn't or wouldn't take care of it then. I called Ideal Dental in Gallatin, with the ER doc standing there with us, and the receptionist said she could get husband in the following day, and we would need a note from the ER doctor. The ER doctor is giving us all sorts of confused looks while hearing this. I then reminded them of our conversation earlier about pulling the tooth today and that Monica said she would stay late for us. The receptionist spoke with Monica, she came back and again told us, tomorrow. If the dentist didn't feel confident enough to pull a tooth, why not just say so??? Why put us through all of the ER, CT scans, and mental anguish instead of just saying that she didn't want to, or she that it wasn't in her wheelhouse? They just told us enough to get us out of their office even though it was all incorrect and unnecessary information. Just tell us the truth! Now if the insurance doesn't cover the CT scan I'm going to be lived and completely lose it. THAT IS NOT CHEAP, and it was completely unnecessary! The ER doctor just told us that he wouldn't trust anyone to work on his mouth if they acted like this and certainly if they were afraid to do a simple extraction. Knowing we have to wait for the extraction the ER doctor went ahead and drained the abscess to give him a little relief and to buy him some time. The ER staff was absolutely wonderful and clearly felt bad for us. Do not go here if you need help, fillings or extractions. Perhaps routine cleanings but nothing else at all. This dentist should stick to being a dental hygienist or a Dental tech. She is not competent to be an actual dentist. read more

The staff here, from the front desk to hygienists to Dr. Parran, go above and beyond to make their patients feel valued and special. They are knowledgeable, efficient, patient, and professional. I was going through the Invisalign process and really wanted it done by my son's wedding, and they moved heaven and earth to help make that happen. I was never made to feel I was a bother, even when I had 100 questions! Great experience. read more

After discovering my new dental coverage I went looking for a new dental office that is covered by my plan and came across this office. SO THANKFUL I DID! Incredibly friendly, so inclusive, super clean, open and fresh and the office tech is SO advanced. I was beyond impressed by the kindness and respect I was shown by the dentist and her staff. Fell in love with all of them instantly! They were concerned with my oral hygiene and how I felt about their approach to my care. Thankful I found them. read more