I recently moved to a new apartment and I came across this awesome dental office! The level of customer service here is Great from the front desk to the back staff. Dr.Oei is very professional and explains everything to you. *** I highly recommend this dental office*** read more

definitely recommend ideal dental, got 4 of my wisdom teeth removed here and everyone was so kind and helpful and my healing process has been very smooth. office experience definitely 10/10 got helped really quick. read more

Wonderful staff, wonderful dentist, wish I had found them sooner!! I had such a great experience here, and they even accept weekend appointments which is great so I don't have to take time off work to come. Unfortunately they no longer accept my insurance :( but had a very positive appointment here and I would highly recommend if you can come here with your insurance read more

Great place to take kids, you are able to go back with them for their cleaning and exam. VERY friendly staff and professional environment. Affordable and easy to find. Parking can be a bit crazy but other than that we have found our dentist while we are here in SA. read more

Ideal Dental Potranco - General Dentistry Near Me - San Antonio, Texas

My husband was seen and told he needed a deep cleaning. They gave him the proposed amount he'd have to pay out of pocket. Over $1200!! I told him to go get a second opinion and made him an appt with a family dentistry. Their out of pocket expense for a deep cleaning was less than a fourth of Ideal Dental's. Both practices were In-Network with his dental insurance. While Ideal is convenient in having multiple locations, their prices are not. Honestly felt like we were getting ripped off. We won't be giving them anymore business. read more

Ideal Dental Potranco - 2nd page of purposed treatment plan - General Dentistry Near Me - San Antonio, Texas

Rude staff, only the male dentist talked with professionalism! Won't ever come back. If your thinking about going here don't. Zero stars if it was an option read more

This was my first it's visit and I absolutely loved how they explained everything and did a great job with my cleaning! The only reason why I'm not giving them a 5 star rating is because I waited 2 hours and 30 minutes for them to do my cleaning when I had an appointment. I would totally understand this waiting period if I was a walk in but that was a crazy waiting period for them to just do the cleaning when I had a scheduled appointment. read more

TRUST YOUR GUT the dentist is nice and this is nothing personal. So let's begin I cannot say this is the best place to get anything major done when I first came here I was told everything that needed to be done and how much it would be, then I asked if everything would be getting done all together and was told it would. Fast forward towards my appointment getting my fill ins done and root canal they didn't do the root canal there that day only one of the two fillings I needed so obviously I was upset about that now I understood why they needed me to come back for the canal but why tell me everything would be done when that wasn't true? The seal on my root canal broke and was told to come in to look they looked and didn't fix it on top of that when shaving it to prevent pain i still had pain after. I went in again for my second fill in and and possible root canal now there wasn't pain until the medicine wore off I can't eat or drink on both sides without pain this is quite annoying out of all the dentist I've been to this is by far the worst based on how my teeth were done it feels like I'm literally being experimented on. I would've been fine just not coming here at all if I knew it would be like this read more

I had generalized dental distrust after several years of disappointment at a different dental business. I'm DELIGHTED to say today's dental experience - my first with Ideal Dental - was a breath of fresh air: Everyone I dealt with was friendly, professional, and competent. Everyone introduced themself to me, and told me what they were going to do. The facility was clean, and everyone I dealt with seemed to enjoy their job. Dr. Walker was as great as numerous other reviewers have said. He patiently answered questions I had as he reviewed X-rays, his exam, and his recommendations with me. I never felt pressured, rushed, or disregarded. There were no questionable charges, no up selling, no baloney. I was in & out ~ an hour, including cleaning & polishing, and consult for visalign braces. Almost forgot: was able to do paperwork work beforehand, via app, and unlike other places I've done this, here at Ideal Dental, paperwork I'd done online was complete and in their hands before I arrived. (yes, I've had to redo paperwork in person at times, at different businesses, leaving me wondering why I'd bothered doing it online). These folks - Ideal Dental - know how to treat consumers. Ideal Dental & Dr Walker restored my faith in (and willingness to go to) the dentist. Thank you!! read more

Awesome place Friendly Clean and Professional went in to get a Tooth extraction Scared out of my Mind and staff knows how to make you comfortable read more

Don't go. Just got a bill from them after we had our cleanings. We have full insurance so receiving a bill makes no sense other than the usual shadiness. We will not be back. read more

Of course you don't. I never went back after the one time that. I did go in and pick up something but found out it was under new management! So I'm sure the business is in better hands now. read more

I am extremely happy with the service I got today. I went in today for tooth pain and got my 3 root canals done the same day! Dr Oei was great along with Henya. I am relived to begin my treatment with them. I definitely recommend them! read more

Incredibly frustrating. I booked my 3 kids for dental appointments on an open Saturday (no sports, no school functions, etc). I intentionally booked their appointment two weeks out for the date and time that worked for us. I received a text message asking me to confirm the appointments and I replied as requested. We arrived for the kids' dental appointments 15 minutes early and the receptionist greeted us with a shitty attitude. She promptly told me that the kids had been removed from the schedule as I did not confirm their appointments. She claims they called me two days prior and the day prior to appointments. I let her know I didn't have any missed calls or voicemails and she said they probably have the wrong number...so she checked. The number on file was in fact correct. She offered, after asking the other staff, to work ya in, but the wait would be 45 minutes. Negative, we'll find a new dentist. read more

I love this office! It's clean and looks pretty new! The location is close off the highway and easy to find. The staff is very friendly and professional. They always make me feel comfortable and seem to go above and beyond in service. The doctor as well is very kind and comforting. He pays great attention to detail and has wonderful communication skills! I used to go from dental office to dental office not quite feeling like it was a good fit for me. But Ideal Dental definitely will have my business from here on out! This mostly has to do with the staff (Randy, Dr. Oei and front staff) read more

My initial visit to Ideal Dental was also a 5 star review, but after having several visits/procedures since then, I wanted to review again. The staff here was, and continues to be, amazing all around. Dr. Oei is not only incredibly knowledgeable, but one of the nicest, most caring human beings I've met. He is genuinely compassionate towards his patients, and has my full trust. I was once petrified of going to the dentist, but after finding Dr Oei and staff that is no longer the case. read more

Been to 3 different dental offices before making this our place for dental and ortho for my family. Very respectful of my time and are on time with appointments. Staff is very helpful, fun and take their time to explain what they are doing. My daughter feels comfortable with the staff. read more

I went in today for a routine cleaning and check up. The office manager, Randy, was able to help squeeze me in after I ended up at the wrong location. Ended up needing 3 fillings which they were able to knock out the same day! My dentist, Dr. Huyn (I may have his name wrong) was kind, knowledgeable, professional, and fast! The dental hygienist, Crystal, was so sweet and was sure to keep you in the loop on everything that she was doing. I will definitely be back! Thank you for the great experience. read more

Not everyone can say they love the Dentist...but I can!! What an amazing experience from start to finish. The front desk helped schedule my appointment and got me in within a couple of days from calling. They even told me how to print up my paperwork to save me some time. I didn't have to wait long to be seen and was even able to enjoy a nice cup of coffee. The assistant took my X Rays and explained STEP by STEP what she was doing which is very important to me. Dr Oei was so thorough in his exam and my teeth have never felt cleaner!! What an amazing group...Thanks again to Dr. Oei and his entire staff!! read more

I wish to commend Maria, for the way she handled our visit yesterday. She was courteous and friendly as she went out of her way to make us feel comfortable. Such professionalism is rare nowadays. Maria is an asset to your organization and is part of the reason I look forward to doing business with you again in the future. read more

I can't express enough, my appreciation for this office and staff. I've alway avoided dental offices for personal reasons (I don't numb easily, or stay numb). But Dr Oei is amazing, caring, and PATIENT. He has always made me comfortable and believes me when I say I can still feel the pain. Previous dentists have told me I'm lying. I've had dentists "fire" me as a patient because they don't want to work on me. Dr Oei truly puts his patients first. Thank You read more

I went into this office because it was right next to my house. All I was looking for was a cleaning. The office is really nice and the front desk guys are extremely friendly. I went in and got my free X-rays and exam. They recommended several things to do to keep my teeth healthy. They also gave me information about a dental healthcare plan to lower my out of pocket expenses. Dr. Oei did my cleaning with his assistant, Jose, and both were so pleasant and comforting. They numbed my mouth and then did the cleaning quickly and efficiently. I didn't feel any pain during the procedure and they gave me a toothpaste and mouthwash. I've had cleanings done at a different dentist office and I felt a lot of pain during the cleaning. I will definitely recommend this office and Dr. Oei for their professionalism, knowledge and customer service. read more

I've been coming here for a couple of months now. They have really taken care of my needs. Christina is my favorite.

The staff here Rock! I had a toothache.and called in for an appointment and they were able to get me in the next day. I have a dentist phobia and let them know .. I needed a root canal and they were able to do it that day. The Dr. Was very patient and gentle. I cant say enough about all the staff here. A special shout out to Randy at the front desk.. he worked with me in regards to payment and price. I really appreciate doing business with this type of place and would highly recommend them to anyone. I have found my new dentist office :) read more

Ideal was my 1st dental office in a long time. The staff was very friendly.and professional. They usually call u right away when your there for an appointment. They schedule you appointments when it's convenient for you. They'll even schedule you on Saturday if needed. I really like this place! read more

If I could give 10 stars I would. Everyone was so nice and patient. One of the assistants explained everything to my daughter right down to showing her each tool and what they do so that she wouldn't worry about the procedure. The next day I received a phone call from Dr. Oei to check up on my daughters' progress. I really appreciate their service and I'm beyond satisfied. read more

Today was my first visit and I was impressed with how friendly and personable the staff was. Henya was extremely pleasant and took the time to explain everything to me and make sure I was comfortable throughout the visit. I went in for a cleaning but got a premier experience and was able have my fillings, xrays, and Invisalign impressions done in one visit. The entire staff was extremely pleasant and i will be recommending this dental office often. read more

Very friendly staff. Very clean office, and very professional. They strive to make your visit as painless as possible.

I have been going to Ideal for a few years now. Recently I was in for a cleaning and someone came in with an emergency and made kind of a mess in the waiting room. I was shocked and impressed to see someone come out right away with rubber gloves and disinfectant. I just made me feel a lot more comfortable knowing that I am getting my mouth cleaned in an environment that they obviously take a lot of pride in. One more reason I go to ideal. read more

I recently visited this location and was not very satisfied for my first visit. After checking in, I was taken to the back for a head x-ray. The x-ray machine had a hard time rotating around my head. The assistant, Vicky, was very pushy and seemed to be rushing for some reason. After 3 times of the machine not going around my head, she impatiently asked me if I could take my hair off and maybe that would help. Very discriminating, very rude, and very unprofessional. Afterwards, I was taken to speak with the doctor. He didn't seem too knowledgeable and was only concerned with pushing Invisalign and other services that would cost me extra money. He did not seem too concerned about my teeth and their overall health. Crystal was the employee who performed my teeth cleaning and I was cringing in pain 80% of the entire time. She was very heavy handed and whenever I would wince or jump from her shoving and jamming the pointy probe into my gums, she never asked if I was alright or okay. I have no plans or intentions on returning to Ideal Dental and will be finding another dentist in SA. read more

I had a great experience today at this dentists office. The Dr and the entire staff were very welcoming and professional. I will definitely be returning! read more

When I walked in to this office , the first thing I noticed was how well kept it was and the front office was polite and greeted me right away. I was brought back right away and Dr. Oei explained in detail what was needed and why before any treatment was done. Randy also went over what my insurance would help cover if the recommended treatment was completed. Everyone in this office is professional and effective at their jobs and would definitely recommend them! read more

I was due for my regular cleaning & was having issues w my wisdom teeth...I found them just on a simple google search and went with it. Glad I found this office, I was welcomed w a warm greeting upon my first arrival and the staff taking x-rays and such we're pretty friendly. Although, one lady must have been having an off day because she came in my room, didn't introduce herself and just started about her business draping me w the radiation cape and hardly said a word but "open, close", but I brushed it off. The dental hygienist was great, and then the dentist was very thorough and friendly as well. He did confirm my wisdom teeth should be removed, & I agreed because of the pain they were causing me. So we set up my appointment w the oral surgeon (oral surgery team makes one visit a month at that location, to my understanding) I was given the option to make it sooner if I wanted to go to a different location, but I opted to stick with that same location and wait a couple weeks for my surgery. Upon my arrival to my surgery appointment, Everyone was very warm and friendly as well. And they all were very detailed and went over everything that needed to be done pre and post op as well as giving me a paper w all directions to follow, that was great so I didn't forget anything. I was a bit nervous going into the surgery because I've had a bad reaction to lidocaine, but the surgeon assured me that everything will be fine and he went over all of the concerns prior to my surgery, so I felt very comfortable in his hands. Overall, I had a very good experience with the team here at this location and as well as the oral surgery team. read more

I found my new dentistry location! I had been jumping from dentistry to dentistry for couple years and the previous location I had been going to told me information that I didn't like so I wanted a second option, so I went to ideal on Potranco rd and and my suspension was right about my last place they failed to mention things about my wisdom teeth they were gonna extract with no problems(without sedation) since I didn't want it at first. at ideal they explained in depth what was going on with my wisdom teeth, my previous location was going to extract two wisdom teeth that were in a complicated position without telling me the risk, at ideal I had Dr. Nagella and he explained the reasons he didn't want to extract those just yet (which were on a nerve possibly a broken jaw since my is so small) just to imagine what I would had gone through if I went to the previous location. His surgery team helped me so much as I suffer from anxiety and didn't want sedation but they assured me i would be ok I was in constant contact with DeLaine, before the procedure and after she has taken care of me needs since the procedure was done! From assuring that I would be fine before the procedure now after with my meds. For a dentistry experience this has been by far the best from beginning to end! I was so thankful such professional team! read more