Now recovered from inadvertent late July 2025 posting - again, Apologies. Doc Brandon & Dental…read moreHygienist Mandy continue their superb mastery of Dental Care (eye-hand coordination, evaluation, detailed analysis) with "collegiality," intangible essence of being included as if in family. Nice touch to already flawless Dental Care. Both are Top Notch. If you haven't visited them yet, you're late.

Great experience! Our previous dentist didn't accept our insurance anymore, so we searched and…read moresearched and was happy to find Dr. Brandon at Five Star Dental! Located in a strip mall off Potranco, parking was super easy.. especially for a 7am appointment lol Office was clean and modern...practice has been around for 5 years. The entire staff was fabulous! Tori was my hygienist and she was awesome. Kind, patient, caring, empathetic... she truly cared and wanted to make sure I was comfortable. She explained everything she was doing and always inquired if I had any questions or to let her know if I was uncomfortable. Bite x-rays were taken with a handheld x- ray gun and cleaning started with a sonic water machine, prior to manual cleaning with instruments. Love how technology has really stepped up these past few years. Met Dr. Brandon for my teeth exam. Very nice and professional. All these years of never having any dental issues or cavities... I succumbed to my first issue. After careful examination, a crack in one of my molars was diagnosed. A two appointment process was scheduled for application of a temporary crown , then three weeks after the final permanent crown. Crowns made are outsourced. Received my estimate at the front desk and all future appointments were made. Not looking forward to a crown, but I feel confident this experience is going to be ok. And received a little baggy containing a free toothbrush, and sample toothpaste with floss. Yay!!! My last dentist didn't offer that at all. Story to be continued......

Dr. Alston and her team were very easy to talk to. they put me at ease as I was nervous about the…read morewhole root canal process including a crown. They were very professional starting with the office manager, Marie, all the way to the technicians and root canal doctor to when the crown was placed. I especially liked Dr. Alston, I could clearly see she was highly trained, professional and fun to talk to. Patient Randy

If I could give this place zero stars I would. They have completely ripped me off. For my simple…read moreyearly tooth cleaning and X-rays they let me know it would be 35 dollars. THIS COST ME OVER 1000 DOLLARS!!! I got the bill in the mail and was so shocked. I let they know I was on a budget and could only afford the minimum. And then they kept trying to push me to get a laser treatment. I let them know multiple times I couldn't and they kept pushing. I'm never coming back.

Spent a substantial amount of money on a tooth with caps and x-rays with no results will not be…read moregoing back there again

My way or the high way approach to dental care. Was disappointed I. The care options offered by the…read moreoffice

MySA Dental strikes again initial experience was outstanding but over time the office staff has…read morechanged so much that I need to call in to find out if my cap was ready to be placed. Since then it has only gotten worse the office personal do not follow through with patients requestasked to have the Office manager to call. Will bill your insurance to make sure they are paid without providing any services.

My family has all been here: cleanings, fillings, and a crown…read more The staff is extremely amicable! I've had nothing but great experiences. I had a crown done and haven't had a problem with it yet. Will post any updates if necessary.

It was great to be back! I tried to go in a highly recommended dental clinic in Austin and I seem…read moreto still want to come here for better service. While the previous hygienist I liked was no longer here :( I had Ariel who helped me ease my anxiety and provided topical anesthetic prior to cleaning. They were very thorough and just happy to be back under 7 to 7 care with gentle reminder on what needs to be done on my part for better dental health. Their quotes on other recommendations are well explained you don't get surprise billing.

Very nice front desk staff, but seemingly unorganized with scheduling…read more I transferred here from Braun location. Upon arriving here the office didn't have my transfer complete, and had given me the wrong appointment time. I waited for an hour (between 3-4pm) then was told I wasn't going to be able to be seen until 5/6pm. I would not have stayed so long if I was told I wasn't going to be seen for 2-3 hours.

Amazing team! I used to have so much anxiety about the dentist, but this team makes me feel calm…read more They are also very patient with my 3 year old.

The doctor's top notch and all the staff are very kind, my only critique is not necessarily against…read morethem, but clinics across America. The fact is TVs are omnipresent, and instead of kids watching and learning from clinicians and staff, they tend to be distracted by screens which impedes their development.

First let's start with the wonderful staff they are kind and remember after of not being seen by…read moretheir office. The facility is always clean and the price of procedures are always right

Amazing experience…read more Would definitely recommend it to everyone Dr.Reyes and staff is amazing

Absolutely do not recommend. While I had no issues with my hygienist (the main reason I kept going-…read morethat now has left), the overall customer service needs serious improvement. On multiple occasions, they used my old insurance despite several conversations confirming my updated information. Scheduling was also frustrating--appointments were frequently double-booked, leading to wait times of over an hour, even when I had the first appointment of the day. The final straw was being told my appointment wasn't confirmed, even though I had received a call and confirmed it. I was told, "We have a virtual assistant and a customer service person, so I'm not sure who you spoke to--they must not have communicated." That level of disorganization is unacceptable. Additionally, the office itself did not appear as clean as it should be and could benefit from a thorough deep cleaning. Overall, a very disappointing experience.

Absolutely Unprofessional and Completely Unacceptable…read more Where do I even begin with this place? My first visit was just for a simple cleaning for my child -- nothing special, nothing terrible -- but seeing dead crickets by the front desk should've been the first red flag. I brushed it off as an isolated incident. Big mistake. Next came the orthodontics appointment. I wasn't told until later that their orthodontist travels between locations -- something that would've been helpful to know before scheduling. We arrived 15 minutes early for a 2:30 p.m. appointment, checked in, and then sat. And sat. And sat. We weren't called back until 3:20 p.m. -- nearly an hour later -- because they apparently "skipped us." Not once, but twice. After finally being seen, we discussed the plan, signed the paperwork, and were told we'd need a few extractions before braces could be completed. The orthodontist placed a few brackets that day "to get things started." Now I realize that was probably just to lock us into the payment plan. Fast forward to extraction day -- the day before the appointment, at 3 p.m., the front desk calls to say there's an "insurance issue" and we'd have to reschedule. Are you kidding me? I had spoken with the front desk multiple times in the weeks leading up to this -- including a week and a half prior -- and not once did anyone mention a problem. My daughter is covered under two employer-based dental plans. There is no excuse for this kind of incompetence. Because of their failure to verify insurance properly, we now have to wait another month or more -- because, remember, their orthodontist only comes to this office once a month. That means I'm now paying for two full months of orthodontic treatment when absolutely nothing has been done. And no, four brackets on her front teeth that aren't even connected to anything don't count as "treatment." To make matters worse, when I expressed frustration, the front desk clerk actually said, "Well, at least I called you today and you didn't find out tomorrow morning." As if that somehow makes it acceptable. The total lack of accountability here is astounding. Bottom line: this office is disorganized, unprofessional, and completely careless with both patients and their time. I would never recommend this place for any dental or orthodontic care. Save yourself the frustration -- go somewhere that actually values their patients and knows how to run a practice. Update: now my daughter has been fired as a patient because they completely dropped the ball and had total lack of accountability. But they said it was because of our call with front desk. Ridiculous how we have been treated. This is what you would expect at a place like this but I gave it benefit of the doubt. Steer clear of this place.

First visit to establish new relationship. Front office is kind, personable, and friendly. The…read moreoffice is professional and Dr McCabe was thorough, attentive, and engaging. Just x-rays this trip. We'll see how the first cleaning goes next visit...

Dr McCabe was thoughtfully thorough in his explanations for every dental procedure he performed on…read moreme. I've been to enough dentists in my lifetime to know that his techniques and chair side manners are amongst the best. His hygienist and even his office staff are equally adept! Highly recommended.

I went here for emergency dental appointment this past Monday and was seen right away. Went back…read morefor a root canal today and experienced the best care I've ever received at a dental clinic. I am deadly afraid of the dentist, always have been... but Dr. Lannom and Jasmin made my visit the absolute most comfortable it could be. I actually feel a little silly for being so nervous before hand. Excellent service and bed side manner. Amazing team, amazing dentistry and I'm so so so happy I came here! My new dentist for life!

I was once very pleased with this office because of their schedule and flexible payment plans…read more However, when I went in today for my crown I was told that I had an additional $800 payment because I had a year long waiting period. I was very confused because when I went in for the initial appointment for pain I was given a treatment plan it did not reflect that. After being in the dental field 10 years I completely understand that insurance will pay less sometimes but they are firm on waiting periods. I told the girl as much and she said that unfortunately the treatment coordinator who presented my treatment was no longer employed there and could not ask her why she quoted me that when there were notes all over my account. The manager Carrie (I may not be spelling that correctly) then stepped in and said that unfortunately this was my balance and they could not see me if I did not pay but could reschedule for when I could pay. I told her that this was not my fault and should not be responsible to pay anything more than I already am paying (I'm on a payment plan) because I couldn't afford to pay that. She then said something along the lines of "well ma'am you should know your benefits" and then I got upset. At this point I let her know about my dental background and while an estimate can change the waiting period is a simple yes or no question and also I am not paid to know my benefits they are. She then went and got Kevin who tried to tell me that the office manager was out and not back until Tuesday (very convenient) could not make me any deal or discount until they spoke. They also, without my consent tried to get me on another payment plan for the $800 meaning another monthly payment but couldn't do that because I would not have been approved for more funds. I then again restated my issue with being charged more because of a waiting period. Kevin then tried to tell me that when you verify the benefits the first time you don't get the full benefits. I then told Kevin about the last 10 years of my working experience that included verifying insurance for 7 of them. I'm not sure if he meant it condescendingly but that's how I took it when he asked "oh so you've verified dental benefits before?" So I know that is absolutely incorrect. You get the benefits and it is NOT A GUARANTEE OF PAYMENT but a waiting period is crystal clear. Being a corporate office and having worked at one I understood him or who I thought was the office manager Carrie could not make any discounts without authorization but to have to wait a week to hear back if I was getting a discount and then to have to wait another week to be paid was not ideal with a temporary crown. He then said if I wanted to wait I could and they would try and make some calls. I waited because I do not live in San Antonio I live about 35 minutes south. When he came back they offered me a 50% discount. I thankfully was able to pay it today and when I let them know I could pay, Carrie said "okay, I am just going to document so that the discount is here and when you come back it will be here" I then asked "so I can't be seen today?" And she shook her head no. I then told her that I would not be paying anything until I came back to get the crown and then she said "oh so you can pay today?" so I told her "that's what I said, I can pay the $400" so she proceeded to take my payment and although she started her sentences with "I apologize " there was never a real apology or any sense of understanding. This was also an appointment that was supposed to happen a month ago and when I called to reschedule had I been notified I would have been prepared, but to have to walk into the office after driving 35 minutes and basically hear "pay us or get out" I'm sure you can understand why I am upset. So.. if you are like me who's only fault was "not knowing my benefits" I suggest you find out your own benefits because when there is an issue that is where they will try to place the blame. Have a great day and please do not let these people take advantage of anyone else financially or otherwise.