great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with

"I cannot express enough gratitude for Pat and the entire team at Gentle Touch. I was recently…read moretasked with the overwhelming responsibility of helping my cousin transition home from a rehabilitation center following a stroke. Since I live in another state, I was incredibly worried about how we would manage everything from a distance. Pat and his staff truly went above and beyond to ease that burden. They didn't just provide care; they made sure every detail of my cousin's home was safe and that every single one of his needs was met before he even walked through the door. What touched me the most was Pat's communication and selflessness. He kept me in the loop every step of the way, so I never felt 'in the dark' despite being miles away. He even gave up his own personal time to help, knowing I couldn't be there physically. If you are looking for a team that treats your family like their own, look no further than Gentle Touch. They are professional, reliable, and most importantly, deeply compassionate."

Horrible they lied said they worked with my insurance companny all the time and all there nurses…read moreare license registered they are not !!!so your insurance companny will not cover it or reimburse you !!!! they lie just so they can get the job the aids they sent were horrible or no shows do not use this companny if you love your loved one its a fraud there are better ones out there this is just a broker not a real agency do not beleive these other reviewes there probably freinds and family and employees

Fantastic administrative staff, professional caregivers were a pleasure - highly recommendread more

We had the most wonderful experience with the Jericho branch. They helped my mother so much and…read morecontributed to her mental and physical wellness. The aides were top notch! We could not have had a better experience!

The homecare provided was excellent. The staff in the office was very understanding, helpful,…read moreprofessional and informative. Needing homecare for a loved one is a difficult time; the agency assisted in the transition. Thank you again.

This is the worse home care agency I've ever dealt with. Do not use this agency for your loved one…read more Most unprofessional company I've ever had to deal with in my 30 years of getting services. Please make sure you know what your doing before calling this company. There nurse Christy quit and I was never notified. I got a call from a second agency I use, Bayada, and they sent a nurse over to cover this agencies responsibility. I actually had to fill out all the paperwork for the Cordinator because they didn't know how to even do that. Then I had to train this nurse Christy because they don't train them on how to care for the client. They only had two days to cover and couldn't even manage to do that. If you need a great agency please call Bayada. They train all there nurses prior to sending them out to clients. Then the nurse is trained in the clients home by a nurse that's worked here and knows the case without leaving up to family members to train a nurse that doesn't seem to know what a nurse should know. Save your loved one from safe and sound. I now fired the agency.

My 95 year old mother recently moved into The Arbors after living alone for the last 15 years. She…read moreLOVES it! She's made tons of friends with the other residents and staff. Everyone is so helpful and caring. She's involved in the many daily activities. These include movies, cards, bingo, "happy hour", frequent outside trips and local entertainer performances. The Arbors are constantly looking out for her well being. They take excellent care of her physical and emotional health. It gives me tremendous piece of mind. She couldn't be happier, nor could I.

My father moved to NY after my sister, who was his primary caretaker passed away. I visited a few…read moreassisted living communities for my 88 year old father prior to him moving to NY. I signed a contract to a different location in Nassau County prior to him visiting what would have been his new home and community. Needless to say, my father father was miserable in the place I signed him up for. He stated that no one showed up for the scheduled activities and it lacked social interaction with his new peers. My father and I were still grieving the loss of my sister, he had been through so much in a short period of time, including the fact that he moved away from his friends and home in Florida by moving to New York. It was crucial that we found the place my dad could happily call home. I researched many communities, however, this time I had the benefit of bringing my dad on the tours so that he could decide for himself where he wished to settle in. The Arbors was his pick! Lisa gave us the tour and my father was warmly greeted by the staff as well as the fellow residents. The Arbors offers a plethora of activities everyday and my father is hardly in his room. It's a warm and friendly environment. The staff is attentive and my mind is at ease since I know that my father's medical needs are addressed. My father has been residing in The Arbors since 2023 and continues to tell family and friends that he is "living his best life" and has absolutely "no complaints". He has a beautiful apartment, which is cleaned everyday by the staff...it's as if he's living on a cruise ship, except it's on land! Big Thanks to The Staff and Residents at The Arbors, you've made my father and I so happy :)

An update! The Aide that left me/her company in the lurch (job abandonment) showed up to my house…read morethe following day. I told her I already ended the contract w/the company. She said her boyfriend's car got impounded, so she decided to stay home (but never called the agency directly). I sent her packing and called the agency to ask the same on-call person (who said I would have no help all weekend) why she would send this irresponsible person to my house unannounced AND after I ended the contract. She said the Aide apologized last night via voicemail, so she let her come to my house. I asked why she didn't call to inform me this morning. She said she was busy and forgot! So Monday 9am, I talked to the caseworker (Mrs. H) and mngr (Christine?). They offered a bunch of apologies. They said the 'emergency/on-call person is supposed to call for additional assistance if they can't find an aide (a sorry excuse, if the emergency person does not know basic procedure). I made it clear that I have extensive experience in healthcare management, and I know how many mistakes were made in the handling of my case--their service is abysmal. I made it clear that I would pursue my complaint with the MLTC that same day, and there was no chance to continue my Mother's contract of service. I severed ties immediately. A WEEK LATER ON THE FOLLOWING SATURDAY (12/9) while I was working with an Aide from the new agency, there was a ring at my bell. It was my regular Aide who just returned from vacation. NO ONE AT 'HOME SWEET HOME/CATHIE'S CAR/NYHC' told her what happened, or that the contract was terminated!! They let her take TWO buses to my home for ME to tell her that the agency failed us both again and stood us up with no coverage while she was out. Once she left, I contacted the on-call person (a different woman from last week, more knowledgeable) and told her EVERYTHING that had taken place up until today. She was astounded. She said there was no information left on the case record showing they had lost my account. I told her I called the MLTC on Monday after I spoke to her manager (Christine), and the MLTC had the Medicaid paperwork completed and the new agency/Aide assigned by the Wed or Thurs. This poor communication had to be her manager's fault. I left word that Home Sweet Home is clearly negligent in their training, paperwork AND procedure and have no respect for the few good Aides they may have in their employ. Of course, I never heard back from the manager. As stated--I have experience in healthcare. I can honestly tell you, this is 'keystone cops' type of behavior. I have never seen so many errors in handling a simple case. No one likes to be a victim of someone's job abandonment, but what blows my mind is the obvious poor screening and hiring practices, as well as poor training and communication clearly evident in my case. MULTIPLE, EGREGIOUS errors. I never saw such terrible mismanagement of a routine case in my 12 years in healthcare. If they are this clueless on a day-to-day, what happens in serious situations? Inexcusable!

Couldn't have gotten through Mom's accident/injury and recovery without Cathie's Home Sweet…read moreHomecare. Caring and kind caregivers..... truly a blessing!! Would recommend to anyone!

My mother has dementia and it was time we needed help to assist with day to day care giving. She…read moreis a very strong and stubborn woman which would make finding assistance a difficult task. We contacted Home Care Assistance who came and met with us to assess the level of care required and to find a caregiver with the required skill set to appropriately take care of my mother. They found 2 caregivers within a day and reviewed their qualifications and experience with us. We requested an interview with one of the caregivers which was immediately set up. After selecting the caregiver, our Client Manager accompanied her on the first day and stayed a while to ensure a smooth transition. Our Client Manager keeps in contact with us regularly to make sure things are going well and if there is anything additional she and the team can do to assist. It's hard enough deciding it's time to get a loved one some help, so choosing a home care provider is a very important decision. We are very happy with the care and interest Home Care Assistance staff and personnel have supplied with the care of my mother. In a fast moving world with numerous responsibilities to attend to daily, it's very comforting to know that there is someone there taking good care of my mother and to ensure she has everything she needs. In addition to finding qualified help, it was very reassuring to discover the honesty of our caregiver as well. With my mother's dementia and confusion that comes with it, she paid her caregiver $50 cash her first day. The caregiver brought it to my attention and handed me the money. I was so grateful for her honesty as many people these days could have easily kept it.

First, I would like to name the person who I am about to commend. Her name is, Danielle Barbieri…read more She is a social worker affiliated with Home Care Assistance. Danielle helped our family through a difficult time. She is competent, professional and empathetic and was able to get us the help we needed in one day. My brother was recently diagnosed with advanced pancreatic cancer. Although he was approved for Hospice, the hospital would not discharge him until we had hired an aide for additional hours. Due to Covid, there is a shortage of health care aides. We found a facility, but they had to cancel us due to staffing problems and another facility canceled when the aide had been exposed to Covid and had to quarantine. That occurred the day before my brother was supposed to be discharged. Needless to say, he was very disappointed. We were referred to yet another facility, who could not help us, but did put me in touch with Danielle. She worked with me throughout the day, patiently answering all of my questions and helping me navigate through the process of getting the help we needed. Thanks to Danielle, my brother is going home, today, only a day later than what had been scheduled with the facility that had to cancel! We have been in touch with others at Home Care Assistance and have been pleased, so far! Thank you, Danielle!

Great personalized care with quick reaction to changes that are needed…read more Caring staff for employees and clientele.

Excellent home health care for my 91 year old mom from the day she was admitted for rehab. The…read moreagency has been very helpful with consistent coverage and outstanding employees. We live 3 hours away and never had to worry about my mom receiving quality care while she stayed at home. Would highly recommend. Joe and Brenda M