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    Senior Helpers

    4.0 (4 reviews)
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    1 year ago

    Awesome staff easy and supportive. A friend recommended them and they've been great. we love our caregiver thanks again!

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    4 years ago

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    5 years ago

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    9 years ago

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    In Good Hands Medicaid Consulting - We were at the United Hospital Fund Medicaid conference to make sure we are up on the latest

    In Good Hands Medicaid Consulting

    (8 reviews)

    Do NOT use this firm. The exact thing that Anita wrote happened to us. Word for word, expensive, no…read morefollow ups, in the end no Medicaid was received for my mom. I'm actually surprised they are still in business! The Nursing Home who recommended them to us will not recommend them anymore due to how we were treated. Do yourself a favor and find a better place or get a good elder care attorney. The only reason I gave 1 star was because I couldn't post this without it. Update: My Dad and I were in your office April 2017. The run around and paperwork he had to do while dealing with my moms failing health, after paying you a lot of money to have you do it, was terrible. No return phone calls for weeks from you was unacceptable and, as I have never written a bad review, I felt the need now.

    They are nice enough, but the price was higher than an elder care attorney. A friend of mine had…read moregone to an elder care attorney who was able to do asset transfers, the transfer of a home, and apply for Medicaid. It was $2,500 less than what In Good Hands charged to only apply for Medicaid. I would recommend going to an elder care attorney instead as they are less expensive and able to deal with far more elder issues than just Medicaid. Just to reply to the comment... only one type of Medicaid was applied for and that is long term. The Department of Social Services does not have any other application for my mother. As for the pooled trust, it was never set up as my mother is long term. Not sure about assistance in MLTC plan, as you told me that I needed to do that, which I did. I had the assessments set up by the plan you referred me to, which I guess is the assistance you mention. As a result, my mom is an out-of-network MLTC and we are having a difficult time switching. In addition, the elder care attorney my friend used applied for both types of Medicaid (community and long-term) and set up a pooled trust. In addition, they transferred assets from both parent's names into just the husband's name, all for $2,500 less. Another co-worker had all the same services from an attorney for his wife for $1,500 less.

    Helping Hearts At Home

    Helping Hearts At Home

    (1 review)

    I became my mother's caregiver in 2012 while moving home and starting a business for the second…read moretime. After 4+ years of making it work, my mother became sick to the point that she needed more care and supervision than I was able to provide due to my work responsibilities. A friend recommended Kelly from Helping Hearts and she was wonderful. She came to my office for a meeting to explain all of my options for care, was immediately available by phone whenever I had a question about the program. Kelly constantly took care to make sure the aid watching my mother was the right fit for her. She accompanied the aid on the first day to supervise everything to make sure it was to mine and my mother's satisfaction. Very professional, courteous, kind, and understanding.

    From the owner: Our business specializes in concierge companion care. We make it possible for seniors to age in…read moretheir own homes by providing homemaking, medication reminders, escort to appointments, socialization to maintain or improve mental acuity. Our caregivers cook, have clean driver's licenses, their own cars and are continually background checked. We also provide Bedside Companion Care at facilities like hospitals and rehabs. We are particularly beneficial for clients who are at risk of falling or suffer from dementia, Alzheimer's Disease or hospital acquired dementia. Owned and operated by a Registered Nurse who has decades of experience with the elderly population.

    Community Care Companions - This is an example of their best aide.  Trust you want to go elsewhere. This is what your loved one gets. Ignored!

    Community Care Companions

    (10 reviews)

    I want to Thank your entire team for giving me your support.Marylou for her wonderful coordination…read morewith sending me highly qualified and the kind, compassionate, care as I had asked for. I have been well taKen care of in all areas and Thank You for your service.Wayne Doughty

    My experience with the Smithtown office was absolutely horrible. The PCAs and HHAs that were…read moreassigned to my case were a nightmare -- mostly non-English speaking, and some could not even communicate a sentence in English. PCA/HHAs would show up in plain clothes, without badges, sometimes with their husbands or boyfriends, and could not communicate anything more than their name, only when asked several times. I felt very unsafe, as the office never notified me or my family prior about who was coming on the assigned days, and I could never get a hold of my coordinator. The aides would often be on FaceTime in my living room with me in view, on the phone while they helped me in the bathroom, and would often sleep while on shift in the middle of the day. I even have one aide on a recording snoring so loudly I couldn't even sleep. One girl from Haiti had to use Google Translate to communicate to me that she didn't know how to use an oven, which is pretty standard in most homes these days. My family and I were often forced to use Google Translate just to communicate basic things in our own home, which is completely unacceptable in a caregiving setting and created serious safety concerns. If there had been an emergency, some of these aides would not have been able to communicate with me, my family or even 911. There were also serious privacy and HIPAA concerns. Aides were using FaceTime in my home with me visible in the background, photos were taken of me without consent, and some aids were having their family members who spoke English call the agency pretending to be them when certain coordinators who spoke their language were out for the day. I experienced this first-hand. When these concerns were brought up, they were completely shut down instead of addressed. I complained numerous times to Marilu and Christine, and both women were extremely rude and tried to blame me for the aides' inability to speak English, meanwhile they were still billing normal rates for aides who could not do the job safely or properly - quick to take money but not willing to coordinate effectively and safely which violates NYS regulations among other things. At one point, I was assigned an English-speaking PCA who told me she had only been working with the company for a few days and was already quitting. She warned me to leave stating the majority of aides she encountered didn't speak English, and cases were being filled through mass texts and quick phone calls with little to no real verification of who was actually being sent into people's homes. Marilu stated that if I didn't like who they had available, to go somewhere else, as there were no English-speaking aides available. Jose stated that nobody was perfect. People do not need perfection -- they need communication, skilled and trained caregivers, and someone who actually supervises the aides rather than blaming the clients who pay their salaries. And Christine was miserable to talk to, constantly talking over me and being disrespectful. Absolutely awful and arrogant. Please do not put your trust in these people, especially if you or your family only speak English and need safe, competent care. They can't/won't provide you with that.

    Senior Helpers - homehealthcare - Updated May 2026

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