Extremely disappointed, I'm in debt for results I didn't get. I went to two treatments recommended by them and they didn't work at all. I asked to be reimbursed and they are refusing to do it. They can only offer a credit towards other services. I have paid over $1,300 for nothing and now the collection company is harassing me for the balance. I'm not interested in any other treatments, I just want my money back. They can't take responsibility for it so I have take other steps to get this resolved. Pretty disgusted with way they handled their failure! Don't waste your money! AA read more

AVOiD THIS PLACE! It took me 3 weeks before I could get a consultation appointment. They would not do the procedure the same day. I could not make an appointment for the future without signing a contract & pre-paying. Once that was done, I still couldn't make an appointment because the "system was down". I called the next day and was told I had to "come into the office" to make the appointment! I suggested 5 different dates in the upcoming 3 weeks. None were available. So to sum up, I have waited 6 weeks & been forced to pre-pay & STILL cannot get an appointment for a one time office procedure!! read more

This place has a new laser that obliterates tattoos!! It costs a third what the old laser cost me and it doesn't scar your skin. The staff is very professional, the place is super clean. Everyone always asks whats going on with my tats and I show them the one on my arm that is half gone and I've had 11 treatments on with OLD laser...then I show them the rose on my leg that is barely there and I only got one treatment. I'm beyond amazed with the results. It's here people, a machine that will actually erase your tattoos. read more

Offered a $2375 package for full bikini. I felt pressured into signing up for it. Lady requested a loan on my behalf without my knowledge until after I had signed. I gave an explanation that I won't live here long enough for the treatment to occur, they said they'll figure it out. Also, now that I've done research I see how overpriced their services are. I hope to see positive results for the huge cost! read more

I went to Ideal Image in Boca Raton. I met with a very friendly, outgoing , personable consultant named Laurie. She was patient with me as I had many questions about Botox and other options which were offered to me. Her knowledge of the services & products at Ideal Image was extremely impressive. I felt comfortable with her and booked my services with her. I would recommend going to Ideal Image and go see Laurie. She was amazing. Thnks Laurie. read more

I've been to other Ideal Images and the wait was never long compared to here.

Ideal Image is a waste of money. I never had a problem with the staff, they were nice, but the quality of the services are horrible. Not only did it cost a fortune to have my lip and Bikini areas lasered, my hair not go away during my treatment. They even did extra treatments on my lip for free and it still never went away. My bikini area now looks like a patch doll where there are scattered hair still and I STILL have to shave and now I have to go back to waxing on my lip because I have a full lip of hair STILL. I called the store to ask if they would do the extra treatments on my bikini like they tried on my lip but they said their policy changed and I would have to purchase the single treatments for $40 each area for each extra treatment. That's crazy after I just spent all that money and still have hair. Nonetheless I wouldn't purchase any other laser hair removal from ideal image. I can't speak for other places but obviously the machines they use aren't the best. I wouldn't waste your money. read more

The best facility ive been to.. moved to fl about a year ago and been coming to same people.. friendly staff. I travel from fort Lauderdale all the way to boca raton I feel they are the best location is always clean and neat would deff recommend it to anyone.. read more

So I received a gift certificate for Botox as a present. The first time I went was my consult, was able to make my appointment and get a date close to after I called. The 2nd time I went to office I waited 45 minutes after my appointment time. And was only apologized to after I brought up my wait time to reception. The 3rd time after confirming my appt s was Nd being on time. I waited 30 minutes , again with no apology and just ended up walking out. Ten minutes later was called, DIDNT pick up because I didn't want to be rude. But would've ended up waiting for 40 minutes in their lobby. I find this to be extremely unprofessional. I am a paying customer, have confirmed my appointments, show up on time, and can forgive one time, but twice now, completely ridiculous. I can't wait to be done with this gift certificate so I never have to wait again. With so many med spas in the area I definitely will not ever be going or recommending this one. read more

Very nice office looked very clean. I've had laser done before but these prices are very pricey. Full leg laser hair removal was about $5000 which is very unreasonable. Felt the staff was very pushy to start treatment and for me to buy the laser package. read more

Most of the PAs and the nurse practitioners are professional and concerned. However I had a horrific experience with one NP. Prior to the treatment on that particular day I informed the blonde NP( can't remember her name) that the treatments have become excruciating. I asked if I could get some numbing creme. She informed me that a rx is required and she offered no immediate solution. So we proceeded and it was absolute torture. The following day I discovered my bikini area had at least a 2nd degree burn. I called ideal image and fortunately a different NP apologized and asked that I come into have it looked at. This same NP called me a couple of times to ensure it was healing. I returned a couple of months later for a hair laser tx and wound up with the same blonde, who seemed to enjoy inflicting pain. She did not apologize. In fact she made a joke.."have there been any problems since last tx, aside from burning off your skin?hahaha". She actually laughed. If I didn't encounter the other professional NPs and PAs I would have given this place one star because of the awful experience I described. read more

I regret the whole treatment . I wasted $4,000 for my arms and I am not hair free . When I went in for the consultation they quickly ran through all the information barely giving you a chance to think . But I choose to do it because it was something I was thinking about for a while . They are very friendly when you going to purchase one of the treatments but after if was completed and I still continued to have hair growth , they weren't helpful at all . Saying I could get a touch up for a small fee . But I just paid 4,000 for my arms to be hair free . I'm not giving them another penny . Don't go to this place !!! read more

I signed up for the brazilian laser package at Ideal Image. They guaranteed my hair would be removed but only the hair with pigment. Which is totally understandable. I remained loyal through all of my treatments. Then once my treatments were completed, I still had hair, the NP agreed she could still see hair. I was then told that she would have to take pictures of my vagina and the medical review board would take a look and decide if I needed more treatment! After I paid, $1800, I was completely shocked that it was up in the air if I was up for more treatment. Also, my vagina gets shown to an entire voting medical board (thats on an iPad and not protected or secured) like the hunger games board panel. I went along with this unreal process and believed in them that they would rectify the situation. Four days later I get a follow up call by a patient coordinator and she said they reviewed my photos and was "comping" me 3 additional treatments! I LAUGHED at that part. When you pay so much for a service and you get played like this it is actually unbelievable, and that is why I am writing this lengthy review. So unprofessional and such an unfriendly environment for a patient. My NP was amazing she was the only reason I continued with this location. The front staff doesn't acknowledge you when you walk in to add to the list of issues. I have since gone to a Plastic surgeons office for hair removal with the state of the art laser. PLEASE SAVE YOUR MONEY and DO YOUR RESEARCH. They use the Candela lasers, which are a reputable company but they were either outdated or not being used properly. By the end of my treatment I still had about 20% of hair left in random areas. Mind you I was very dedicated to my treatments. Major Upsell, sad results. I gave the one star for my NP only. other than that I wish I could give negative results. read more

Everyone is friendly and knowledgeable. I'm very impressed with the results of hair laser removal.

I had my initial consult at the Wellington office for tattoo removal. The staff was very knowledgeable and pleasant. They do offer a package where you prepay and they offer several payment plans. The total price was way less than I expected it to be. They were even able to schedule me a same-day appointment at the Boca office for my first treatment (the Wellington office does not have the Picosure laser). The Boca office was clean and the staff was very friendly and helpful. The technician answered all of my questions. The treatment itself took less than 5 minutes, but it was the most painful thing I've ever experienced. I almost passed out. The technician was very patient with me and was sweet to take care of me. Afterwards, she made sure I understood how to take care of the treated area and gave me samples and bandages. Ideal Image also called me the following day to check up on me. I already have my second treatment scheduled for December. I would definitely recommend either the Wellington or Boca offices. read more

Got a great deal on removing a whole upper portion of arm tattoos (almost a sleeve)! See a difference after the second treatment, all the shading is almost gone and now the dark black lines have slowly started to fade. Awesome staff, the nurses are very knowledgeable and they use a cold air blower to help numb the area so it doesn't hurt so bad. Happy with my results so far, cant wait til my 8 treatments are done:) Over all great experience, and will definitely go back for more areas to be worked on in the future! read more

Originally purchased a package at the Wellington location but was sent over to the Boca location. Everyone from the front desk staff to the nurses who perform the treatments themselves are super sweet and helpful! Wouldn't go anywhere else for any laser treatments in the future! read more

Great place. Ask for the Rx numbing cream to help alleviate the pain. Not going to lie, it can be painful in certain areas. But it's totally worth it!!! No more waxing or shaving ever again!!! Majority of the nurses are great, front desk ladies are friendly, clean office...overall good experience. read more