I had been a client for over 12 years and I'm familiar with the inconvenient booking system they have. Two moths ago I scheduled 2 appointments for today. When I spoke with the booking agent she ASSURED me it's all set up and I don't need to do anything else. Still I was on the lookout for "please confirm your appointment" email, because it had happened to me in the past when I missed the email and my appointment was automatically canceled. So I was making sure nothing like this will happen again. I actually tried calling 3 different times, 3 different numbers to get appointment confirmation. NO ANSWER ! NO EMAIL. I show up today... no one there. I call again. This time someone answered and informed me that my appointment WAS CANCELLED because I didn't confirm it. WHAT?! I will attach a copy of my emails showing I have a confirmation and no additional emails other then advertising was send to me. read more

Ideal Image Centennial - Laser Hair Removal Near Me - Englewood, Colorado

I signed up and paid for a membership so I could receive a reduced charge on Botox. I went in today, and the fee for Botox is more than what it has been in the past, even though their website and my app shows the previous fee of $8.90 a unit I was charged $10 per unit today! This is false advertisement because on the website and app it says $8.90 with a membership! read more

Ideal Image Centennial - Web price - Laser Hair Removal Near Me - Englewood, Colorado

See all

The people working there are professional and it is a good experience but I asked before I got a package about what percentage of my hair would be gone. They guaranteed 100%. I waited until about 3 months after my last treatment to post this review. I told them in my last treatment that there was still hair. They offered me extra treatments and it was quite clear when they finished, but just a few short weeks later, I'm back to shaving. It is noticeably less hair but I've realized that 100% hair free requires life long visits. I wish they had just been honest about that. I may have still done it but I gave a 3 out of 5 stars for lying to make a sale. Not a good business practice and don't expect them to be truthful. read more

I had made an appointment 2 months before for cool sculpting. They called me 15 minutes before my appointment to cancel stating they didn't have the supplies to do my treatment. For me to reschedule, I would have to wait another 3 months. No thank you!! read more

Very dissapointed by this company's lack of consistency! It felt like they were not giving me truthful pricing when quoting me, then rushed me to make a decision. I never had an appointment with them, and I'm glad I did not go through with them. Once I worked with another company I realized how slimy this process was! read more

Never, ever use this company. I prepaid for laser service for both of my daughters. They cancel appointments on them constantly, never taking into consideration that we have lives and have already maneuvered our schedules already to make time for our appointments, and if you complain, they are rude. And the kicker is, if you have to reschedule same day, which we did once, they said it would be a $50 charge, but they would kindly waive it this time however it can't happen again, unbelievable. Maybe they should pay us $50 every time they cancel our scheduled appointments. Never use them! I have saved all of my messages from both daughters telling me that they have to cancel our appointments, usually because a doctor quit. That seems like a red flag too. I hope this helps anyone who may be looking to purchase a package with them to think twice and look elsewhere. read more

I would never recommend Ideal Image to anyone. I purchased a laser hair removal package, they misrepresented the package, wouldn't return my calls for months and then tried to blame me for pandemic issues. They now are trying to charge me ridiculous fees for additional treatments that should have been covered in my lifetime package. They make everything ao difficult and I have never been anywhere where it takes so much work to get service you paid for. They also burned me so bad during a treatment that it showed for 2 months. No apology, just excuses. read more

I really had no idea what to expect for the ultherapy. I can't thank Heather enough for being real with me. She said it was going to hurt & she would stop any time I asked. If I had had a different nurse, I don't think I could have done it. I had my entire face done from the top of my forehead to just under my chin. It was a lot! At the end I could only do one or two passes without a break. I cannot thank Heather enough! She was extremely communicative, supportive & I felt she really knew her stuff! We had good flowing conversation throughout the therapy & honestly, I could not have done it without it. THANK YOU HEATHER! As for the results, I was initially very pleased. I think I was somewhat swollen but I had no problem living my life. There was virtually no residual pain . Today, one month or so out from the session, I go back and forth as to whether I would do it again. I don't feel that I got as impressive results as I would have liked. read more

Que bueno q leí todos los comentarios antes de hacer cita quede asustada con tantas malas experiencias

Ideal Image review I have been going to Ideal image since last May 2021. My husband bought me the lifetime warranty treatment for 5 areas. My first treatment was fine but afterwards it wasn't. I was advised by the sales dept rep that "it will be so nice for you to get laser and then be out in the sun since you're going on a trip and your legs will be so smooth" Needless to say, I spent weeks trying to recover my legs from the agonizing burns I had in my legs. I had to be medicated to relief the pain, redness and swelling. I brought this up to their attention at my next laser treatment and even the nurse at the time said "the sales rep don't know shit half the time" This is obviously very accurate. Throughout the rest of my treatments I had amazing nurses. Honestly the medical staff, was always so friendly. HOWEVER, the admin staff WAS NOT helpful neither welcoming. Several of my appts were changed randomly which caused me not being able to attend those and rescheduling (even though I had already been scheduled appropriately). Thus once my 18 month contract was supposedly up, I was told I couldn't have the treatment left that I should have gotten but I was rescheduled by the office with no notice. This caused for me to miss the "timeframe" in with that treatment should have fallen so I could get it done. Regardless, my legs, underarms and periA areas STILL GROW HAIR so much !!!!!!!! After 18 months of continuous treatment! I brought this up and was advised to "just purchase another plan" ARE YOU SERIOUS?????? I have Ideal over 10 thousand dollars at this point and have NOT been happy with my results AT ALL !!!! nevertheless, I decided to give them another try and purchased another plan for 5 more areas. When I booked for the new areas, I showed up and was told I wasn't there for all that treatment and they did not have enough time to get my new areas done. AGAIN losing time here since they only treat you every 6 weeks for only 18 months!!!!!! I am a working psychiatric provider seeing patients in the mental health filed daily so I cannot just take any time off and go get my laser done ! So my time is precious, yet they have treated me like I can just drop anything in a heartbeat and just show up for treatments. Ideal Image has been so unprofessional !!!!!! I am very disappointed with my results as I am sSTILL shaving my legs and other areas after 18 months of treatments. ! THIS HAS BEEN A WASTE OF MONEY !!! read more

The staff here are amazing. I cannot say enough about Ideal. Been going here for Botox for years, never disappointed! Melissa and Makayla are incredible. Every service I have had here has been professional and well worth it! read more

I'm so so impressed with gals at the centennial location.. it's such an ego boost. Amy is THE warmest people person, ever. She is thorough, yet has very descriptive approach about exactly how you can achieve your perfect result. I moved from out of state and feel like I've been coming here for years. outstanding ! read more

This is the worst experience that I have ever had in my life, I signed up for a membership and put down $2000 but never received treatments and I lost my job and they will not refund any of my money. What they hell kind of operation is this? They have horrible customer service, even though I did not receive any treatments they will not refund my money, even though I lost my job!. Ladies, do not sign up for this, it is not ok and not legitimate!!!! A scam and check out their BBB notices too, scam scam scam read more

So let me start off by saying this wasn't my first time at this clinic. I had previously purchased a package in another state and wanted to use it at the location near my current home but was told I couldn't because the location near me wasn't corporate. I drove 1 hour 15 minutes to the nearest location and it went okay so I decided to book again with them. I called for an appt and was told I would have to pre-purchase a package because I didn't have enough units of Botox left. I stated it was a far drive so I didn't want to buy a big package and have to drive there multiple times. She said we could do 70 units for $700 or 40 units for $600. I stated last time I received 100 units for less than $600 and she laughed. She told me she could do 70 units for the price of 40. I agreed signed the contract and she called me back to schedule. I told her I wanted both filler and Botox done and she said no problem and scheduled me. Day of appt. I drive over an hour and get to the clinic. I metion to the front desk that I have $50 from Alle that I would like to use. Of course they can't do that because I pre-paid. That was sucky but fine and the nurse came to get me for my appt. We went in back and she states oh your here for Botox and I said yes and filler. She told me the appointment was only scheduled for Botox and they didn't have time for filler. She asked me who scheduled me and I told her the girls name was Brooke. She said well, she is longer with the company because there were a lot of issues like this. She went back out front to see if she could squeeze me in for filler. Those aren't words you want to hear when it comes to your face and something as delicate as lip injections. She came and said they could squeeze me in since I had such a long drive. I started feeling a little uneasy but was already there. She took pics and numbed my lips. She then went on to the Botox were guess what I didn't have the 70 units on the books but the 40. She did the Botox in like 5 minutes and I'll get the room. By the time she came back my lips were no longer numb. She started the filler and I could see her looking at the clock every couple of minutes. End result large hematoma on bottom lip and uneven top lip. BUYER BE WARNED!!! read more

Ideal Image Centennial - Hematoma and uneven lips - Laser Hair Removal Near Me - Englewood, Colorado

See all

I wish I could leave half a star because that's what I would do. From the very beginning this Centennial location has been a real nightmare. I received as a gift certificate from my husband for Christmas two years ago and I am still yet to complete my package. When Susie was at the Centennial location it seemed at least that someone cared. while I understand Covid has hit this business hard I am having a real hard time trying to get a call back. I have even goneAs far as going up to the location and knocking on the door the manager sat at the desk and wouldn't even come to the door she sent her tech and then asked that they give me a call back the next day which didn't happen I am really very very disappointed. Beware! read more

Turnover is high at this location, perhaps all locations... Don't get sucked into the "membership" fee. Oh!, and provided they honor your free service with membership, do not do the face zapper thing, IPL? Hurt like a Motha! Lol and did NOTHING. I mean it nothing! I felt like an idiot for going through it. Ideal Image won't accommodate your request for an appointment. They will call and cancel a scheduled appointment and actually admit they have to cancel because someone quit. They typically run late when you arrive for your scheduled appointment and get defensive when you critique how you feel about the last procedure. Ideal image will absolutely NOT let you receive Botox more than every 3 months at the "discounted" rate or any rate for that matter. Side note... it is not recommended to receive Botox more than every 3 months, although if they don't do it right the first time this is usually necessary. Nope. Every 3 months, or longer because they are always "booked" or are they? Perhaps no one wants to work there because it's a tough place to work. Don't get me wrong, I've seen some pretty awesome aesthetic nurses there but guess what? They don't work there anymore. I would really like my money back because I feel like I gave them $200-$ 250 for nothing. I will update this post if they make good on that. There are SO many reputable, qualified places to go. Don't waste your time here. ****I joined a new place today and they seem very nice and accommodating! Reach out if you'd like to know where.**** read more

Hi had my first treatment of Ultherapy with Barbara and she was awesome . She explained the process in detail, she's very knowledgeable and did a great job as well and has a very positive attitude. I'm very pleased read more

I saw comments about canceling appts and that did occur to me as well the day before my appointment. However, the lady was super nice and was able to get me in the next day, just at a different time. As for my experience at the facility, I would give it a 10/10. Right when I walked in, they immediately took me back and got started. I was very well informed of the laser hair removal treatment which made me feel very comfortable. I feel like I made the right choice by choosing ideal image. read more

I used to go to this location for a few years and it used to have decent service but absolutely terrible now. The day I went in, they notified my that they didn't have enough product for the procedure and I had to come back again (Literally couldn't call me to let me know). Then, the nurse seemed like a complete newbie. Finally, when I tried to get a refund for the product that was not used, the regional manager (Mandy Unger) was even worse. It would take her weeks to reply to an email. I still haven't gotten my refund, called corporate a few times. Don't take my word for it, take a look at the reviews here. Do yourself a favor and go somewhere else read more

I cannot express how dissatisfied I am with this company from multiple services. Their botox was poor, could not address my problem areas and instead just kept using more and more units that if we're placed correctly, would never have needed for more. Laser hair removal was over priced and they scam you on the life time guarantee. There are other places that offer treatments without extra cost. I was willing to pay for a locked in rate, but as prices of their services go up, so does your locked in rate. Absolutely ridiculous when other companies offer better results for a reasonable rate without all these stipulations. read more

Just don't. There are not enough words here for the mental, financial, and emotional hardship attempting to get hair removal with this company has caused. After 10k in a full legs, underarm and bikini hair removal plans and "touch ups" (full retreats). To be told I can't even complete my plan. I've only "seen red" 4 times in my adult life and ideal image has been two of them. Did things change? Businesses get paid to provide a service and they do right? Cause Ideal Image doesn't. Beat them to it and just don't bother with them. read more

Total scammers!!! Had a friend they pressured to sessions of CoolSculpting. She never signed up. Never got the service, and now they have put her into collections because she was two months behind on payment. Seriously?? How can a business like this stay in business. Now she has to go the the attorney general, and the BBB as well as getting an attorney to respond to their extortion. They are trying to steal her blind.... The saddest part is this woman is BLIND!!!! (NO JOKE) read more

Great services, great location, Brooke (Director of client services) knowledgeable and friendly. Glad I chose here for my services. Thanks again! read more

I paid for 9 laser hair removal treatments right before the covid shut down. They were closed for 2 months. I went in this month for my 9th treatment and they said my contract ended and wouldn't give it to me. I paid for 9 and I should get 9. I left a message with the manager, Katelyn, and haven't heard a word. i will never go back snd I won't recommend to anyone, read more

My wife had her appointment at 9 AM the other day. She showed up at 9 AM, and the doors were still locked. They came and unlocked the doors very shortly thereafter, but then the lady said they were having their morning meeting, and everybody disappeared again. It was 10 after nine before they finally showed up again. Granted, the appointment only takes about five minutes, but when you are carefully planning your morning with kids, etc, if an appointment is at 9 AM, it should start at 9 AM. If there has to be a morning meeting, you should start well before 9 AM so that it can and then everybody can get set up and ready to go by the time the doors are unlocked. I also thought it was weird how in our initial appointment a month or so ago to find out about the process, it felt like we had to meet with about 10 people before they Finally talked about the price! That's a bit of an exaggeration, but it did seem like the price was kept a secret until the last minute. We were ready to buy, the price was no big deal, just be straight up with us and give us a chance to pay for it and move on! read more

The prices are very high. Some of the clinicians are new and unexperienced. At my last treatment I was burned by the laser. I'm hoping it doesn't leave permanent scarring on my face. I spoke to the nurse about it. She said maybe I had lotion left on my face prior to having the treatment. I told her I washed my face twice prior to coming in and did not apply lotion. Besides, aren't the clinicians supposed to wipe your face clean before the procedure? I asked for a manager to call me back. She never did. read more

I had a phone consultation scheduled but had to work overtime so I couldn't take the call. Kaylee called me to see if I wanted to reschedule. I had to go out of town so I said I would call when ready. She was rude and very unprofessional. She said she was marking me as inactive so I wouldn't waste anyone's time then just hung up on me. I had 5 family members and 2 friends that wanted consultations and were really excited about it. I'm so glad we didn't waste our money. If Kaylee showed her bad customer service skills I wouldn't chance having any procedures done. read more

This place is a SCAM!! Do not go here! Go anywhere else. They took my high school kids money and said he was fat over Zoom and needed cool sculpting. He is very skinny. Then they told him they needed his card to hold appt but they really needed it to charge him for appt up front. $1400 they took. He called next day to cancel and they said no refunds. That is his life savings! What horrible customer service and a horrible experience!!! read more

I truly cannot believe these places are still in business. After customers buy thousands of dollars in treatments (that barely show results) / their customer support team says they "will reach out to you in 48 - 72 hours" and it's been over two months and I haven't heard a word. Sorry but avoidance is not a customer service strategy. Not to mention - they also can't book you on the needed/required cadence for treatments. For example - I am supposed to be booked every 6 weeks for laser hair removal and they are booked out over 4 months... Can't get any manager on the phone to discuss reimbursement of my treatments. Take your money elsewhere!! Whatever you do, DON'T spend it here. read more

I do not recommend this place. I recently got Botox and fillers. The Botox is okay but I agree with another reviewer that it must be diluted. Results are mediocre after 50 units. I've had better results with less elsewhere. The fillers were done unevenly. One side of my face clearly has more than the other and it's noticeable. When I went in for my follow up I was told I could pay for another syringe if I wanted to add more to make my face look more symmetrical. $1900 later I'm very displeased with the results and will not go back. read more

I am freaking out! A day ago I signed up for a free consultation regarding cool sculpting. I was curious but was not intending to sign any contracts, loans or make a purchase whatsoever. I had a zoom meeting with an advisor called Priscilla Castelo who I realized a little too late was a sales rep and nothing more. In this virtual meeting she spoke wonderful things about Cool Sculpting as she sent me email after email to sign. She told me how I was a great candidate for Cool Sculpting but at no point did she mention the cons of getting this treatment done, nor did she say that once I sign the contract I wouldn't be able to cancel!!! I was pressured into a loan I can't even afford and don't know how I was even approved cus I don't have a job, I make $13/hr at a bakery where I work only 16hrs a week. I know I should have known better but I really believed this company was trustworthy. Now I'm $3,000 in debt!!! Also after giving it some thought and doing some research I realized how overpriced they actually are. Clearly their sale is just a tactic to get people to sign and I want out. I feel so incredibly dumb. I have not received any services yet and do not wish to do so, all I want is help to terminate the contract they tricked me into signing. Please!!! Stay away from this place!! read more

I originally went to Ideal Image because if you buy a membership the cost per unit of Botox was very reasonable. The sales person talked me into trying Ultherapy. She raved about the results and told me how happy I would be. Quite the opposite actually. The procedure itself was extremely painful and the area I had done was tender for a few weeks following the procedure. It left dark red pinpoint sized lines all across my upper lip, all in perfect rows, exactly where they had used the ultrasound. I waited for 3 months, hoping they would fade and disappear completely. They did not AND I saw no difference in the appearance of the peri-oral area that I was supposed to be so happy with. I reached out to Ideal Image, who prescribed a hyperpigmentation cream to use twice a day for 6 months. Not only did the cream not work, by this time the rows of dots were now raised rows of brown dots. After the 6 months, I again reached out to Ideal Image. They explained to me that scar tissue can be a side effect and bid me farewell. It was clear that the person that did my procedure either did not know what they were doing or had the machine turned up way too high. Lesson learned. Go to a reputable place and spend the extra money for someone who knows what they're doing. I now have permanent damage to my upper lip. As for Ideal Image, the new look they gave me is far from ideal. They don't have a 2 1/2 star rating for nothing! read more

I was never told this was a contract. I tried canceling the next day after seeing how much it cost. And wanted to cancel and I couldn't. Got stuck with a $3,600 bill read more

-1 star if I could. Started laser hair removal treatment about a year ago, staff is nice they are great with scheduling. Results are great. BUT, there is always one. This one is a huge one. Ideal image had me sign a contract to pay a monthly payment until my treatment was completely paid for. I was seen a total of 4 times (half the amount of treatments usually needed) and they had a GLITCH IN THEIR SYSTEM! Which lost my account information. Within that, the auto withdrawal that is supposed to happen every month didn't happen for a while. I called to make sure payments were going through and they informed me things were all good and they would see me at the next appointment! I called to schedule my next laser hair removal appointment and they had informed me of this glitch in their system. Also informed me that I was 900.00$ behind in payments because THEIR system messed up. Then the woman proceeds to tell me she can't put me on the schedule until I'm up to date in payments. I have NO PROBLEM paying the full amount for my laser hair removal. Now, I am halfway through, meaning I have HALF the hair I used to leaving me in an UNCOMFORTABLE limbo state, with ingrown hairs, rashes and irritated skin. I talked to a manager down there at Ideal Image Centennial location; she informed me that it indeed was a mistake on their end. So for a reasonable solution I asked if I could continue making payments as of now; and just extend my payment plan however many months was missed!and for them to continue the process I have started with laser hair removal. She agreed but informed me that she needed to double check with her superior, and she would call me back in a few days. It has now been almost a month and a half since I've heard from her. Each time I call I get sent to their call center, and told that I can call back again if or l leave a voicemail. Love the treatment, but suggest another company to complete. read more

What has happened? Seven calls four messages and zero response. Paid thousands. Don't send me anymore emails to pay for more services.

Do yourself a favor and do not go to this place! I bought two syringes of filler to bank and they would not give me the injections. They only gave me a credit for one of my two syringes and then doubled the price of services. I will never go here again. The Botox that I did receive from there did not even work. They might as well have put water in because it did absolutely nothing. read more

I feel like I got taken advantage of. I paid for coolscuplting over the phone, was told that someone would contact me in a day or two from the clinic to schedule me. I heard nothing, so I emailed the liaison who I purchased through, she said "oh, it can be a week", well, now it's been a week and I've still heard nothing. I emailed the liaison back again asking for a refund and crickets. I've also tried calling the clinic myself to schedule no less than 20 times at various times throughout the day the last couple of days. No one ever answers of calls back. Terrible customer service. Wish I would have read these reviews prior to purchasing. DONT DO IT. Find a reputable place to go if you want the service. read more

I started going to Ideal Image February of 2017 in which the fillers and lips etc are beautiful! I am adamant about touch ups etc and spent thousands of dollars probably 10,000.... For the first year or so, I easily got in for appointments...then I started having to wait for weeks to get in for a simple touch up that might take 30 minutes.... For some reason, these long waits were always with Kelley at the front desk and when we would finally obtain an appointment, she was extremely rude. So I started exploring other providers and in each and every case obtained an appointment in a day or so...never even had to wait for even a week... So much for repeat customers! Very bad business and I've seen this kind of power over and over in law firms for 30 plus years. I have same hair stylist been seeing for 7 years weekly and she appreciates it just like other services in the past. I would have continued going there too but have some great providers for dysport, lips and cheek fillers and am seeking laser etc. I put off posting this review for a while but really really played heavy on my heart. read more

Ideal Image is like my second home. I have been doing treatments with Ideal Image long before moving to Colorado and let me just say how excited I was to find that Ideal Image has locations around the country and not just in one city. This is very helpful when your committed to treatments that take months, sometimes years to complete. I have been receiving treatments at this Centenial location for over 2 years now. I always have amazing times when I visit this location; never have I been a member at a med spa that I have so much fun at. The staff is so friendly and they are all my sisters now; it's just how it works when your an only child and you connect with other woman. I have always been treated kindly from their staff. The front desk to the nurses to even management are all very professional and caring. My treatments are always performed with the appropriate cleanliness and care and I couldn't imaging getting treatment else where. I think it's very important to feel comfortable when going into a med spa where treatments are painful naturally it's the nature of the beast. But having a great and well educated staff really makes the whole process less painful. Might I add it's really a plus to have actual nurses performing services; I feel like they are better for the job because the level of education they have taken and I believe if your a nurse your truly a caregiver and that means they are all sweet and caring. Seriously I'm always so distracted with the staff that once I actually get to the treatment it's a piece of cake because I feel at home. I recommend this location for any laser treatments, injections, facial laser treatments, and coolsculpting you must try. Cheers read more

THIS IS SCAM! Don't even try to get this far. I got to this place for my appointment at 5pm and the front desk girl told me "We called you and cancelled your appointment" ... Really? Then she gave me a $3,472 quote? And a "reschedule card" follow for a "we don't have consultants available and I don't know the manager's name? SCAM!!! I read more