Amazing results , very, very friendly staff, very educational . I highly recommend going there if…read moreyou're having trouble with weight loss or medical issues as in high cholesterol, they're very helpful.

The staff attempts to settle all concerns at the front desk. Absolutely no privacy…read more I had questions with my care coach and he couldn't answer and emailed for help with my questions and everyone gathered at the receptionist desk to discuss in full view of others waiting for service. This is totally unacceptable! Oh, and still I left without an answer.

Came today to accompany my husband for an annual check up,he was called at once,no wait time,and it…read morewas not first appointment of the day,it was 12:50 pm. As soon as we were shown to the room,dr.Arcy came in,he was pleasant(as always),actually spend a lot of time with my husband,was asking a lot of questions,making notes,and was very attentive. Other people in the office also nice,quick,I think I had seen a few new faces. Also dr.Arcy made good suggestion about immunization shot for shingles(adult version)Just wanted to share that it was a great visit,can't wait to come for my check up.

Had nothing but wonderful experiences with Dr Arcy! He and his staff are very personable and…read moreknowledgeable. I would recommend his office to anyone. My family and I have used Dr Arcy for the last 20 years and couldn't be more satisfied.

Everyone was very professional. The spa is extremely clean. They even have a panic button on the…read moretable if you need someone to come in if your massage therapist is making you uncomfortable.

Been going to Hand and Stone massage New Albany for a long time. Took a while, but I finally found…read morethe perfect massage therapist for me. Lynn does a very professional massage and just the right amount of conversation.

Subject: Formal Complaint Regarding Repeated Policy Violations and Unprofessional Conduct…read moreLocation: European Wax Center - Easton To Whom It May Concern, I am writing to formally express my concern and disappointment regarding repeated unprofessional experiences at the European Wax Center location in Easton. These incidents demonstrate a pattern of behavior that is inconsistent with your company's stated policies and expected standards of customer service. Incident 1 - on 1/3/26 : Denial of Service Within the Grace Period On my most recent visit, I arrived four (4) minutes late for my appointment. According to European Wax Center's clearly stated policy, clients are allowed a nine (9) minute grace period. Despite being well within this timeframe, I was informed by two front desk staff members that my wax specialist had decided not to take me back and that I would need to reschedule. This was presented to me as a discretionary decision rather than a policy-based one. This is not the first time this has happened to me at this location, which suggests a recurring disregard for corporate policy rather than an isolated misunderstanding. Incident 2 - Closure Without Proper Notice (12/22/25) On December 22, 2025, I arrived for a scheduled appointment only to find the salon completely unattended. The doors were locked, and no staff were present. A handwritten note was posted stating that the salon was closed due to a fire, along with a non-working phone number. There was no advance notification, no follow-up communication, and no legitimate way to verify or address the situation at the time. This lack of professionalism, transparency, and accountability is unacceptable for a national brand. Ongoing Pattern of Poor Management The Easton location has developed a notoriously poor reputation for this type of conduct, impacting numerous customers--not just myself. Repeated cancellations, selective enforcement of policies, and lack of basic customer communication raise serious concerns about management oversight and franchise compliance. Unfortunately, these practices help explain why so many European Wax Center locations are reportedly struggling or closing. I am requesting that corporate leadership: 1. Investigate the Easton location's management and policy enforcement 2. Ensure that corporate grace-period policies are consistently honored 3. Address the lack of communication and accountability demonstrated on 12/22/25 4. Provide a formal response outlining corrective actions I chose European Wax Center expecting consistency, professionalism, and respect for published policies. At this location, those expectations have not been met. I look forward to your response and hope that meaningful corrective action will be taken. Sincerely, SJ

This location is a prime example of why EWC is closing so many of its locations doors…read more Called to inform I'd be FIVE minutes late because of an accident my pet had. The lady on the phone said that wouldn't work, and she'd have to reschedule me if I showed up 5 minutes late. (Newsflash! Your own company website says you allow a nine minute grace period. Doctor's offices even allow a 10-15 minute grace period.) Not to mention her rude tone like I was some sort of inconvenience to her day on the phone. So- I arrive with a minute to spare- had to HAUL over there. When I step in the doors, no "hello!"- just 8 staff members standing behind the counter staring directly at me. It was uncanny. I walk up, get checked in and my waxer comes out to take me back. My waxer was nice- however the pushy-ness of these people is insane. Every conversation topic led back to something like "this is why you should buy our -- & ----!" And that is SO annoying. No, I don't want to buy your $60 "hair growth minimizer", no matter how many times you tell me it's going to give me "amazing" results. Have you guys ever considered some clients CANT use these products? Probably not, since it doesn't seem like you don't care about your customers at all. After my wax, (which was speedy & fine,) I went to get checked out. Then I had to listen to the 10 minute speech on their packages worth $500-$800. ‍ This EWC has made me decide I will NEVER support their company again. Will only be using private waxers from now on.

I had a positive first experience here. The prices are definitely high but the service was very…read morerelaxing and seems to be done with expertise. I've honestly never had a better facial massage in my life -- I almost fell asleep. The shop is easy to find, and parking is also a breeze since they are located in Creekside. My esty was very nice and knowledgeable about the products she was using. They made sure to check in that I wasn't allergic to anything. Looking forward to my next appointment!

Crystal Gayle Aesthetics is the perfect combination between cozy and clean. The staff is welcoming…read moreand goes beyond my expectations to meet my needs. The products used are safe for sensitive skin and contain all clean ingredients. As a client with sensitive skin, it is hard to find a spa that can help my skin without causing a reaction. I had Crystal and Hilary review my allergens before any procedures and they were extremely careful with my skin.

Maddie was the sweetest the person !!!!!!!! I would always come back here she was kind she was…read morecaring. She was sweet. She cared about the customer.

The staff has a 1st grade level of communication. Be sure to ask questions and get things in…read morewriting when purchasing. I was just sold a single session for $50 after Katie told me I was upgrading my entire tanning packages. I asked her this twice! The managers response "you'd be surprised how many people buy $50 sessions!" I've not heard of anyone who buys one $50 sessions. They suck. Edited Sept. 9, 2025 Pamela from PBT told me someone would be contacting me asap...still nothing. This is why the one star review is so fitting.

Stylist Amber is the best at haircuts and color, she really goes above and beyond any other…read morestylist I ever had in the past, every haircut is consistently better than her last cut and color she performed, she has such an amazingly warm friendly and fun personality!

Lori Blauser gave me the best haircut ever. I stopped in right before Easter with my little…read moregrandaughter and needed a little trim. All other stylists didn't want to make the time to fit me in even though I told them they didn't need to wet my hair. My hair is gray and shorter than most men's hair. I'd been so busy watching my grandaughter for her Spring break, Easter had snuck up on me. I know Lori was busy and I was so thankful she made time for me. Her business card reads "Master Stylist" and she most definitely is! She trimmed me up and even took the time to style my hair with some product. I travel a lot and any time I'm in the Columbus area I will only go to Lori. I wish I could pack her in my suitcase and take her everywhere for the perfect cut. She's the best!!!

My mom gifted me a massage for my birthday & it was wonderful! The staff were all so friendly and…read morehelpful. The masseuse was more than willing to focus on the problem I was having and spent the time trying to help me. I wouldn't hesitate to visit this location again!

This was my first ever massage and it was a great experience! I went for my birthday, and they…read moreadded an Aromatherapy enhancement to my massage which really elevated the experience. I really enjoyed how they personalized the experience and tailored to my needs.