Spent $3800 and 7 months of Cool Sculpting. They can never keep staff so it took months longer than it should have to complete treatment and I had to drive an hour away for 6 out of 7 treatments because the one 15 min from me never had anyone on staff and trained. None of this was relayed to me BEFORE taking my money. It has now been 2 months since my final treatment and I have not seen any visible results. Incredibly disappointed and angry that I spent that much time and money for something that had virtually no results. read more

Don't go ideal image!! Warning! It's better to avoid Botox at Ideal Image! I had Botox done there two weeks ago, and after just one week, my eyebrows and eyelids drooped, making it difficult to open my eyes. I went directly to Ideal Image to seek a solution for the correction, but they asked me to wait another week and call back. I called them today, but all I got was excuses and a lack of sincerity. I have decided that it would be pointless to go back even if I did make the trip. read more

I've been visiting Ideal Image for years, more recently for filler. Hannah Buchanan has been my nurse each time and given me an amazing experience!! Highly recommend you request her! read more

The ppl here have been nothing but amazing. I have great technicians and each one with their own techniques. I have noticed some have a quicker method and others are less fluid. Overall it has been a great experience. The only downside fall is the process is a lot longer for ppl who may have challenges with hormonal hair growth (PCOS) or darker skin tones. Although I am not complete with my treated areas I can see a hugeee difference. read more

If you have a contract with them you need to read this. Before you sign a contract please read this so this doesn't happen to you. This review has nothing to do with their laser service but contract maintenance and lack of communication/keeping information from the client. After my 7th laser treatment in April 2021, I go to the front desk and they schedule me for my 8th treatment. I need to push it for September 2021 and they say it's fine. No one says anything about my contract approaching the end and that perhaps I should come in sooner. As the date of my 8th treatment approaches, I get emails, calls and texts reminding me of my appointment. I even called the morning of my appointment to confirm they were open as it was Labor Day Weekend. I clearly explain this would be my 8th treatment. They confirm they are open. As I walk in I explain I am here for my 8th treatment, again nothing is said about my contract. I go into the treatment room to find out by the nurse that my contract has ended because I reached the time limit before my 8th treatment and that I am here for a touch up and touch ups are around $30. Clearly, I was not happy and a little confused. The nurse told me that a lot of people are upset about this because the pandemic postponed a lot of treatments and this caused delays and contracts were still ending on time. I understood she would do one touch up, on the house for the confusion and my time. It is all very weird energy and over explanations, but I accept. When I go to the receptionist she charges me for the touch up I am confused, clearly upset but I just pay because I just really want to get out of there. Days later I call customer service, explain the situation and request a refund. They are unapologetic. I get a call back over a week later that all they can do is offer a free treatment, they cannot refund my money. I ask her, is the treatment valid forever? Like my "lifetime" membership? She says no, the free retouch expires in 3 months. Red flag. We were about to hang up and she never told me the expiration information. I don't care about the $30 something dollars. I do care about feeling deceived. I care about the receptionist not looking at my file as she called me to confirm my appt. that my contract has ended and I would come in for a touch up that costs money. I care about the lack of care to the customer. Why couldn't they tell me this information as I was scheduling my 8th treatment? They had so many opportunities to tell me this information and they neglected to do so. It's not their problem but I have to drive over 2 hrs to see them. What minimal attention to detail on their behalf. I probably will not use my touch up "coupon" and I doubt I will come in for touch ups with them again. If you have a contract, double check when it ends because who knows if they will tell you and they may continue to schedule you without warning. Also don't postpone or delay your appointments as this could backfire. read more

I had the most wonderful experience with Ideal Image! I consulted with Rachel who was extremely knowledgeable and made me feel comfortable with the whole experience! Shauntel did the tox injections, I felt very confident in her work at the time, as she answered all my questions and was very welcoming. The result were perfect! Can't wait to go back! read more

My only complaint is that I was scheduled for a later time and when I came in for my appointment I was told they could only do 1 section because they wouldn't have time to do 2 sections since they closed in an hour and each section takes about an hour. I was scheduled for my remaining sections months out, other than that Im happy and I'm noticing some results! Wish my next appointment would hurry up already read more

Ideal Image Indianapolis - Laser Hair Removal Near Me - Indianapolis, Indiana

Service was OK, little pricey but THEY DON'T ANWSER THE PHONE. Getting a hold of the front desk at Ideal Image in Indianapolis is AWFUL. Shameful for the their costs to be so high but their customer service is so bad. Also I've waited in the waiting room for over 20 mins several times waiting for them to let me in and when I ask the desk they said, "oh sorry I will let them know you're here!" And that's happened three times. They need to work on customer service. read more

CLIENT BEWARE! I would not recommend Ideal Image to anyone for any service they offer! I had my appointment scheduled only to receive an email saying my appointment had been canceled. THEY had canceled my appointment! I considered this a red flag since I had already purchased the services to be received. I called Ideal Image and told them that since they canceled my appointment without the courtesy to call and reschedule I decided to no longer use their services. I was told to reach out to the loan company they have for medical loans. So I called Allied loans to say that I would not be needing the medical service loan because I had decided not to use Ideal Image for my lazer treatments. Allied was very nice and helpful, my case was escalated to a case manager to be handled. Approximately a week later I receive a phone call from 'Craig' at Ideal Image. Craig proceeded to raise his voice on the phone, be very confrontational and threatening and to inform me that I had signed a contract and that I would not want to go through the process to cancel the contract. Basically trying to bully me into stay a patient. At that point I requested a manager because I refused to accept the way I was being spoken to. The manager did call me back and of course offered everything but to take me out of their system as a client. After repeating myself 4 times that I was not the one at fault but they THEY were the ones to cancel my appointment with no notice or reason, and that I had never even stepped foot in their office, but due to the costumer service I had received up to that point I do not and will not have any services done by Ideal Image, the manager finally agreed to cancel my service contract. I will say that they had already received the money from the loan before I had even been seen in their office. Horrible customer service and very rude. read more

Horrible! They are very quick to make the sale, but as soon as you need something you can't get in contact with Customer service. I'm getting married in October and wanted to be bikini ready for our honeymoon, but I tore my ACL (requiring surgery), in April before I could start my treatments. Now, they won't refund my money. I can't drive under doctor's, so how do they expect me to get there. Ridiculous! read more

I should have read the reviews....you should too. Ideal Image in Indianapolis has bad business practices related to contracting, communicating, and overall poor customer service and satisfaction resolution. The company states someone will get back to you to resolve issues... zero communication or resolution. read more

It's crazy how many calls and emails I have got from ideal image about scheduling a free consultation and when I finally gave in. I show up to my 4:00pm appointment only to be sitting there wasting my time while other ladies who walk in several moments after me get called and even get done with their consultation and when I go up to the front desk to speak on it I got told to sit back down and she will message her. Why message if she is in the same building? I was not treated as top priority there and it showed. read more

Ideal image claims to "boost" your existing beauty through smaller, non-invasive procedure, so you can be the "ideal" version of yourself. As I understand it, the goal is to provide small, but noticeable alternatives to improving ones appearance without breaking the bank and more importantly without being cut open. Sounds too good to be true right? Well that's what I want to tell you. It is!!! Don't buy in to the laser-lipo or "cool" sculpting. It's a complete scam...they will forewarn you time and time again that your expectation should be to see a change around 20%. That's because once u come in for your post-procedure check-up, knowing full well you've seen no change, and they show you before/after side by sides that CONFIRM that there has been NO CHANGE, the nurse will stare at the identical side by sides and say "well IIIII see something."...well yes I'm sure you do, this establishment pays your bills. You explain your dissatisfaction and she promises to pass along your discontent to a superior. Well she did! She called!....to convince me IM crazy and there WAS a result. Excuse me? So you're not calling with a resolution, you're not calling to give me some financial reprieve for not getting a result? You're not calling to offer a complimentary procedure of a different variety? You're not even calling to console and apologize to me? Yes readers, she called to CONVINCE me to see something that DIDNT happen! Did I go down even a half size? No. Am I at least "smoother" in my abdomen? No. Did I see ANY change whatsoever? NO. NO. NO. I stared at, no joke, IDENTICAL side by sides (other than some variation in angle). But apparently this customer-centric solution to providing me with a "pleasant" experience, was to call and TELL ME to see something that did NOT happen to MY body. After several minutes of back and forth I even said that if her entire intent was to call and convince me to see a result that didn't occur then there was no point to calling me, then said, is there any actual RESOLUTION you can offer me. The answer was a flat or NO, we can/will do NOTHING for you. ...the best part is I financed this! I will be getting a Monthly bill for the next two YEARS paying for something I did not receive. At least it'll be several hundred dollar monthly reminder to NEVER buy in to a gimmick like this again. Learn from my mistake! STAY AWAY! My only regret is I don't have my pics to post with this review alongside my bill. I would LOVE for you all to see for yourselves if that was several THOUSAND well spent. Please don't do it!! You go home, still kicking yourself in the teeth for spending that much money on literally NOTHING, go on their site and read claim after claim about them being SO committed to customer satisfaction, and providing a really customer-centric experience. You feel hope for the first time that maybe you didn't just throw away FOUR THOUSAND dollars, and some kind understanding woman is going to call you up and tell you, hey, I get it, it didn't work for you, let's find a way for you not to see this as COLOSSAL mistake. read more

Don't do this it is scamming at its best. $6000 later no results and they say I'll need another 2000 to see them. Sad people take advantage of people and their impression of what's wrong with them. read more

horrible. do not let them touch your face. any of them. my lips are completely crooked bc of ideal image. they don't know what they're doing. my face has busted blood vessels on it from broad band light done by ideal image. when you complain they don't care. I haven't been back and they conveniently decided to withdraw $300 from my account. seriously, this place should be shut down. what a joke. read more

I have been to Ideal Image for laser hair removal. The results are amazing. They were honest with me in telling me that I would probably eventually need more than the 9 treatments on certain places. I had full legs done and complete over a year ago and haven't touched them since. I find that to be awesome!! My lip I need done again, however this was one area they said I probably would. Is it expensive?? Yes, it is. I wasn't prepared for that, but I did it and I'm happy I did. I actually should've done it sooner. To not ever have to shave my legs...and get red bumps especially in bikini area...sooooo worth it. Does it hurt?? Yes. Yes it does. Again, worth it...to me. The redness goes away fairly quickly, the hurt goes away even sooner. By the time I left the appointment. There are rules to follow for best results. I stuck to them, as the money I was paying was motivating enough to do so. I started my treatments in MI and the person that signed me up, I was not impressed with. (She is no longer there) I made my concerns about her almost immediately and by that time she was already gone. Anyway, all in all I am extremely happy with my hair removal results. As far as I recall, you can pay however you like, if you don't want care credit, you can pay on your own. Care credit did not charge any finance fees. It was free. I would give a 5 to customer service and results!!! The four...for cost and my initial experience with the person who is no longer there. read more

Never come here, completely took advantage of me and it's just so convenient that the lady who sold me on everything no longer works there when I have a financial issue. Extremely sketchy and over priced. Wish I went somewhere else to get treatment read more

I have been a guest at Ideal Image for well over 4 years now and I LOVE IT! I started going because I wanted laser hair removal and my results were awesome. It made me wonder why I took so long to doing laser hair removal in the first place. Now, I also do the Coolsculpting and it is my favorite thing ever. I saw major results, especially after the second treatment where for the first time I could see the definition in my abs that had been hiding under the stubborn trouble spots of fat that I couldn't seem to get rid of no matter how dedicated I was to the gym or to a diet. I will definitely keep going to Ideal Image for a long time and I'm eager to try more of their services. read more

Ideal Image Indianapolis - Before and after from my Coolsculpting treatment - Laser Hair Removal Near Me - Indianapolis, Indiana

I have never received such an awesome experience as I had here. Very professional starting with Aliyah making me feel so welcomed and comfortable. To the whole staff that made my first experience with juvaderm a piece of cake! I wanted my fine lines & "smoker"wrinkles that were around my lips gone! After the first day I saw a big difference & now week #2 after procedure my lines/wrinkles are gone! HIGHLY RECOMMEND! read more

So my first experience here was good. Good botox placement and went over my options with me. My problem, however, is what happened after that. During my original appointment I was convinced to buy extra botox units in order to save money. I agreed. I was never told anything about their expiration. Recently I called and was told those were expired and that I could purchase new units at a discount price if I bought three times what I needed again (not happening). I'm upset at their customer service. I had no warning let alone reminder that these were gonna expire. I'm not even sure when they did, to be honest, because they wouldn't tell me. If it was during COVID, even worse. Hundreds of dollars down the drain. read more

If I could give 0 stars I would. These people are both shady & sheisty. Whatever you do, do not sisgn a contract with them. I wish I had read these reviews prior to getting using their services. I signed up for cool sculpting but after reading about the possible outcome, I called and cancelled. Getting through to their Customer Service is like trying to call Joe Biden. I've had ocassions of being on hold with them for more than an hour and finally hanging up. They financed me through a company called Fortiva (they should be called Loan Shark Express). If your payment is 1 day late, they charge $41.00. When I had my initial consultation it was done via zoom-type communication. The person was very nice and assured that I would have excellent results. Then when it came time to sign the contract, it was through docusign and it was a sign here, sign her, & sign here situation. I was given no time to read anything, and made the mistake of thinking she was being transparent. She was not! I did not know I would be conracting with a Loan Shark ty financial institution. Long story short, I did not have the procedure, and I will not pay for services I did not receive. read more

beware! they bullied me into a credit card and charged me for services never received! 2600 dollars! i've repeatedly talked to "their" card card company which assures me i wont be billed and bill after bill comes in! theyre screwing up my credit report! they have there own in house financing! i think im going to have to spend my off days out front of their office letting new customers know! do not go here! read more

As far as results for removing hair by lasers, 5/5. Do not hesitate to have the treatments, and I would highly recommend doing a lifetime package as hair will never be entirely gone and it will be a good way to avoid having a full price touch up later. As far as RN staff, 4/5. The RNs on staff are sympathetic and kind as they zap surfaces of your body with a laser of increasing intensity. While the halls are sparsely populated that door can open and close during treatment. As far as the Dr on staff -5/5. That is exactly how many times I have seen or heard from them. When my skin had a thermal reaction to a treatment the RNs took pictures, and I got a call a day later from an RN telling me it was a "fungus". Petrified of all the possible scenarios of how could I have a fungus, I met with a dermatologist for an emergency double booked appointment for what was really a thermal reaction to a high intensity treatment. Recommendation was apply sun screen 30 min prior to the next treatment. If there actually is a doctor at facility as stated, meet you clients at least once, also don't attempt to make a diagnosis by photo. read more

Buyer BEWARE! Please read all reviews before proceeding. This company is unethical in everything they do and say in order for you to purchase. They bad mouth all of their competitors claiming that Ideal Image's equipment is more advanced than offices that use the exact same equipment. This should be your first red flag. Second, when asking about pricing, they will ask you what YOUR budget is. Why? So they can increase the pricing if you expect to pay more already. Third and most importantly, they will tell you about their payment options but leave out the part that they are using your social security number to open a line of credit. They will proceed to tell you that you're not paying interest or that it will not effect your credit until a month later you receive a call from the credit card company. PLEASE GO TO THE BBB if this happens to you! Also, do NOT give them your social security number, they do not need it for you to receive services unless they are opening a line of credit!! This place is immoral, unethical and should be ashamed of themselves. read more

Went in to have BBL done for a few minor freckles/uneveness. After having a skin assessment they had informed me I was a great candidate for it, and it should even out my skin tone and make me glow. I had purchased a package of 5. The first treatment was great, and seemed to work well. However, with my 2nd, 3rd, 4th, and 5th treatments I had a different nurse do it. I started to notice my skin getting worse. On my 3rd treatment, I also had severe burns on my forehad. On my 4th treatment, I had a giant brown spot on my check which was never previously there. When I had brought it up to the nurse, she tried to laser it off and made it even worse by burning me! These people claim to be professionals, but now I am left with severe scarring/dark spot on my face! When I reached out to their office to try and rectify the situation, they acted like they didn't want to take accountability and like it was my fault for not reading the contract. They tried to say I had melasma, and had to get a doctor's note for them to further treat me. I went to the dermatologist who said it was hyperpigmentation caused by the laser and NOT melsama. My dermatologist gave me a bleaching cream for the dark spot on my face which has made me super self conscience. Makeup won't even cover it up! I paid to have my skin better not worse! These people are horrible- BUYER be ware! read more

Do your research before scheduling here. Extremely over priced. I unfortunately got excited about the procedure I chose and got roped in only to find out that another place ran by two doctors and same equipment for a third of the price! Was very disappointed in my decision especially when you find out that you could have paid 2,000 for the same procedure you paid 6,700. They are very pushy with their services and make you feel you will regret not choosing to go with Ideal Image. I promise this is not true my only regret is not doing my research. I am going to finish out my procedure with Ideal but will go else where for the other things I would like done. On a side note the staff is friendly which is the only reason it has 2 stars and not 1. read more

I have spent thousands of dollars on hair removal and still have dark hair growth. I even gave ideal Image the benefit of a doubt and purchased additional laser sessions ($50 per session) in addition to my contracted sessions. Unfortunately I still have dark hair growth. I wish I had done research on at home lasers and at least that way I could continue to give myself treatments without the additional expense each time hair shows up again. Be careful spending your money here. read more

I had an appointment two weeks ago and my experience was great. My consultant Whitney Bonnell was a pleasure to work with and I thank her for the help. The staff shows good customer service. read more

Today was my first visit to Ideal Image, and I left extremely pleased! I was so well taken care of and made to feel comfortable and informed throughout the consultation that I decided to start treatment the same day! My whole experience was fabulous, from the warm greeting from Kelsey to the consultation with Whitney to the actual treatment with both nurses. I highly recommend Ideal Image to anyone! read more

Great customer service. I returned for my 3rd treatment yesterday, I arrived early, was taken back early and finished before my actual appointment time. read more

I was skeptical of what the results would be, but I knew I had to try this! I could not be more satisfied with the outcome. I have always been more than pleased with the professionalism shown by all staff members. From the very first treatment to today's, this has been a great experience! I am already planning to come back in for other areas. My thanks to Ideal Image for helping to give me my ideal image! :) read more

I went in for laser hair removal. I couldn't be more thrilled with the results! I did my lip and sideburn area. The nurse I had was wonderful! The price is the reason I gave it 4 stars instead of 5. I do love my results so much that I plan on getting other areas done too! If hair growth is a problem for you- this is the answer!! read more

Upper lip hair removal was a big failure. After finishing 9 therapy sections I actually have less than %30 hair removals. The fact that they tell you the darker the hair the easier it will be eradicated and removed is false. From my personal experience I would not recommend going through those painful and extremely expensive sections and simply stick to the traditional methods. Good customer service, the employee were very nice. read more

I have had a fantastic experience at the Ideal Image across from Keystone at the crossing. I started out with the full brazilian and I can not tell you how much I like the results. Additionally, considering that is a very uncomfortable spot for treatment but Nurse Holly is so professional, patient and makes you really feel calm. I only schedule appointments with her. She loves her job and I think that makes the experience even better. Now, I am doing my underarms and I am sure before it is all said and done I will remove most of the hair from my body. Last point, the ladies at the front desk are very helpful and always answer questions with a smile. The center provides great customer service. read more