Closed without telling their clients, especially when they recently paid their annual fee.

Absolutely no customer service and overpriced. I was not taken care of as a client that spent almost 4Grand

Shame on your business ethics. Do not use this company! I purchased a package of coolsculpting sessions a year ago that cost me over $2000. All went well. However I was given a free membership of some sort at the time of my package. Never asked for one , it was given to me. A year later I get charged $317 for a renewal of this membership. Never used any benefit from the free one or the one that just renewed. They REFUSE to refund me. You are scamming people with your fine print and give no warning of your auto renewal. I will keep fighting for my refund. read more

Ideal Image Stamford - Laser Hair Removal Near Me - Stamford, Connecticut

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My wife went in for laser removal of sun spots on her neck. The technician told her it would be uncomfortable so she pushed through the pain. She was left with deep burns that left scars on her neck. We contacted the manager who blew us off for a month or so. We retuned to the Stamford location and tried to discuss this in person. Brandy the manager stated that it was her manger we needed to speak with. After several emails and phone calls over several months it is very apparent that they are not interested to discuss this with us. We are trying to recoup the money we have left on account as we she is not returning for further treatment but I suppose Ideal Image is willing to justify keeping that as well... To recap: Inexperienced technicians Unresponsive management Unscrupulous Buisness behavior read more

Ideal Image Stamford - Laser Hair Removal Near Me - Stamford, Connecticut

The worst. They canceled my appointment without telling me. Getting a total run around to get refunded, the manager never called me back. Go to a proper clinic, don't waste your time or money here. read more

Went in to ask about services and the receptionist basically told me to go on their website to see about services. She never asked me what service I was interested in. She was to busy eating her lunch at the front desk. I was turn off by her lack of customer service skills that I just walked out. read more

Very expensive - and very effective. I've had laser hair removal treatments before and Ideal Image is at least 5x the cost. 1 star for price point. But - like I said - I've had laser hair removal treatment before and I didn't get the results I hoped for. I've had these areas treated 15x in the past by two different laser practitioners. Same areas treated by electrolysis by 4 different places - probably 75-100 electrolysis sessions in all. Over the years, I've easily spent $15k on hair removal for this one area (not including IDeal Image) - with very little results. I've been to Ideal Image twice now (bought a 1yr package with a guarantee) and I'm so pleased with the results. What a difference. read more

Ideal Image will take your money and run!! Please, please do not allow Ideal Image to take advantage of you!!! On Dec 1st, I spoke to a salesperson and agreed on a set of services, to be performed in the Stamford, CT office. She led me to initial some online forms and provide my credit card information, before discussing timing of an appointment. When it came time to schedule an appointment, she said the appointment calendar was disabled, and that someone from the Stamford office would get in touch with me. No one called me, and so I called them several times and was finally able to get ahold of someone, who explained they had staffing issues, something about Covid19 maybe, that their schedule would be frozen until Dec 14th. I called Dec 14th, they said their calendar would be still frozen until Dec 21st. I called Dec 22nd, they said nope, still can't make appointments. My credit card had meanwhile been charged in full on Dec 1st. I was able to receive one treatment by traveling up to the North Haven, CT location - however this is 50 miles away so not really an acceptable work-around, and they seemed to have a limited schedule as well. Apparently, what's going on in the Stamford, CT location is that NO ONE WORKS THERE! I also learned that in general, across locations, many nurses work there part time as a side gig - this means appointments are limited and staff is inexperienced. Eventually I gave up and just wanted a refund for the unused services I paid for. I am not just upset that they can't make an appointment, but have also lost trust in them and am fearful of my safety due to their unprofessional behavior. I spoke to a customer service rep who said I would be refunded but that a manager would need to call me back to initiate the refund. No one ever called back. I called a week later, was told a manager would call me, and still no one called back. I called a few days later and was finally put through to a manager who said they never give refunds ever. She said we have a contract - but this doesn't make sense since THEY are the ones in breach of contract by not having the ability to provide the agreed upon services. I can't believe how dishonest and unethical Ideal Image is. How could they refuse to provide a refund?! I then disputed the charge through my credit card. Please stay away from these horrible thieves - they will take your money and give NOTHING in return!!! read more

First and foremost-- the front reception staff was super nice and I felt welcomed for my first visit at this location. I have been attending Ideal Image since 2016. This is the 4th location I have been to due to frequent moving with being military and attending grad school. This location is by far the WORST experience I have had at an Ideal Image. I'm not one to complain, as I usually brush things off as I do not like confrontation. Long story short-- the nurse had zero patient/customer manners. She was very rude and belittling/demeaning. Again I'm not one to complain or leave a bad review-- but asking if I know that there was a copay (which I did as I've been doing the lifetime treatments) and then asked if I had it--I was floored, as I thought that was beyond rude. I have never had any payment issues in the past so it was totally unwarranted. There were other things said, but I'll leave it at that and that I left in tears. Again I have been doing these treatments since 2016 in different locations across the US (VA, CO, and TX) through each season of the year and I've never had the issues/experience I had today. I will gladly drive further, than the 90 mins I drove today, to another Ideal Image to avoid another encounter at this location. Treat people with dignity and respect. read more

Purchased a pkg this past summer... continual problems with their monthly payments on their end so I Paid the whole pkg in Full... only had 2 appt. continual cancellations on their end..my next appt was suppose to be 10/30/20 they cancelled me said they would get back to me to reschedule they didn't. I tried calling several times voice mailbox full or leave a message.. nothing in return from them. Finally early November they gave me appt. for 01/09/21 and now I get a call they want to cancel this one... I have tried also to reach out to Corporate several times and they promise to get back to me and NOTHING. They are not reputable I would advise you go else where save you money and headaches. How sad I have to give them a star to post this.. if it was up to me Nothing like they have given me... Jane read more

No appointments available. Going for laser hair removal and it has to be done every 6 weeks. They don't have any appointments available until 3 months later. Don't fall for promotions now because then you won't be able to make an appointment read more

Booking appointments is an extremely difficult process as despite their huge facility, each time I've gone, there has only been one practitioner. On top of that, once booked, about half of my appointments had to be adjusted - either they were cancelled or rescheduled for inconvenient times by them. Additionally, after over a year and half of going here, the treatment has barely been effective due to the long gaps in between appointments. If that wasn't enough, I have had many appointments cancelled on me after being told I was "all set," and being told that they can no longer see me that day once I have already arrived. The management and efficiency of this facility is very disappointing. I would not recommend Ideal Image to anyone. read more

Their technicians are good but their management and customer service is absolutely terrible. They've done nothing but lie and deceive me while taking $3000 from me. Anyone who purchased a contract pre Covid from here is guaranteed to be screwed over and robbed. They provided false security that that appointments would be fulfilled for precovid contracts and made promises that weren't kept. They've canceled multiple appointments on me and were unable to reschedule them, to essentially push me to the end of my contract and never honor them. They deceived me right after the lockdown saying they'd make the appointments up to me just to find out it was more lies. They also told me they created free contracts for the last few months for me - mind you these contracts were never provided to me. A contract is a legally binding document between two people - if I never saw these contracts did they forge my signature? Don't trust them, you will be scammed!!! Rose their "manager" also said she was going to follow up with Chrystal and i haven't heard from Chrystal nor did i see this email communication she said I'd see right away .. This business needs to be investigated . I purchased a 16 month contract - the lockdown happens and i was only honored 12 months (if you count all the months they canceled appointments). Don't get robbed and scammed don't go here! read more

Ideal Image Stamford - My contract that indicates a 9 treatment plan & they tried to charge me at my "8th" (if you count the first pre Covid shut down) - Laser Hair Removal Near Me - Stamford, Connecticut

do not call these place to inquire about services. They are a scam. they will harrass you to sign uo fir these SUPER expensive services and will offer you loans to pay when you are most vulnerable. They will lie about the actual service you are getting. Sales rep made it sound like it was legs, bikini, and underarms but for 2500 it was just bikini. Will make it sound like if you need a lifetime memership to get any service and that is a lie. Their custumer service will laugh at you when you beg for a refund. These people are heartless, overpriced, liars, and unethical. Do not consider this place. They have ruined my entire year. literally broke because of these place. read more

Total rip off! I finished all of my sessions in March (before COVID closed everything) on my full legs and bikini and two months later (May) almost ALL of my hair has grown back. I spent THOUSANDS of dollars on a treatment that the sales lady told me I would have 0 hair after and if any hair grew back it would be covered for free. Well, here I am with about 80% of my hair grown back and I can't get ahold of anyone to complain and get this fixed. A week and a half ago Ideal Image Stamford called me telling me they are open and if I wanted to make an appt and I told the woman I spoke to about my hair regrowth, she told me someone would need to call me back. It's been a week and a half and no one has called me back. I can't get through on their phone lines so I'm hopping this will get me a call back. Save your money because it is extremely expensive and clearly doesn't work! read more

After reading the reviews I was a bit apprehensive but decided to see for myself and I'm glad I did. My consultation was enjoyable as it was professional with Dana Gonzalez. Dana booked my appointment which was honored and was confirmed via text. When I had to make a change I left a message and was immediately called back from a staff member. My appointment went smooth and my nurse Filomena who did the injections was an expert and a pro. My experience was very positive and I look forward to returning to the spa in the future! read more

It is really hard to get an appointment. Once you have an appointment the secretary likes to cancel it. I am currently taking Ideal Image to small claims court. I am filing suit this coming week. It was over there unavailability of appointments and Ideal Image wouldn't extend my contract. I spoke with Crystal Scholl a national representative of Ideal Image. She is the nastiest, rudest, and arrogant person I've dealt with at Ideal Image. After speaking to Crystal I just knew that I had to sue Ideal Image. You are bound by a contract, there overpriced,it is hard as I said to , to get an appointment and the secretaries are rude. Please don't go to Ideal Image Stamford CT. Save yourself the hassle. read more

I helped my mother with the consultation over Zoom. She made her appointment paid and before she even went to her appointment they were already calling her to reschedule. She told them she couldn't but they took her just to tell her they couldn't help her, that she needed to go to a dermatologist. It's been 3 months and she still hasn't gotten her refund of over $1000. We been battling with them calling , emailing and going to the office and still no refund. Please avoid them and go to another office with better customer service. This is such a frustrating and stressful situation. read more

It is virtually impossible to get an appointment on a weekend unless you book 3 months in advance.I've never had this problem anywhere else.

Unfortunately an expensive laser hair removal purchase with absolutely horrible customer service from Ideal Image. No continuity in management whatsoever. Had spoken with a manager regarding my specific situation a few months ago and was assured that notes were taken and my account was updated. Then the manager left and the new one has no idea what had happened at all even though their corporate office was also involved. The new manager just told me there is nothing she can do with little follow up on the matter (I just received an auto closure email on my case without anyone even reaching out to me). It is extremely disappointing. If you would like to speak with someone good luck with them calling you back. I was finally able to speak with a manager after my 7th (!) call. The only positive side is that the nurses are very nice and professional. The only positive is that the nurses are very nice and professional. Please take your money somewhere else and save yourself the headache and frustration. read more

The price point is crazy. Even at a promotional rate, I'm paying over $3300 to have my face and neck treated. I appreciate that all the practitioners have advanced nursing degrees and they're very patient with you in session. But after 6 months of treatments (4 sessions)I'm not seeing results that make it feel worth all the money I'm spending and pain I'm enduring. The desk staff and price are the reason for the docked star. I can't reasonably blame them for my hair being so stubborn. read more

Beautiful facility. Everything is white and clean. The staff is extremely friendly and very knowledgeable. Excellent service from start to finish. Also I'm seeing results after my first laser hair removal treatment which is amazing! read more