I recently got my laser treatments moved from AZ to FL and OMG, what a pleasant change. Got my treatments done with Katie and she is so professional, precise, extremely patient and just a breath of fresh air. She gives you all her attention and doesn't rush through the treatment at all. She makes sure you are as comfortable as possible during the entire course. These guys are very lucky to have her in their team. Go Katie!!! Keep up the good work. read more

I had IPL, a laser skin treatment, with Laura today. She was professional with a warm, welcoming disposition. She told me what she was doing and why as we went through different segments of the procedure. Although I have had all good experiences here previously, this appointment with Laura exceeded my expectations and I greatly appreciate that. The checkin gal was friendly. The location has plenty of parking, is clean and nicely decorated. Thank you. read more

I went to Ideal Image Tampa for laser hair removal and ended up with first- and second-degree burns across my buttocks and legs. This was only my second session, and I repeatedly told the provider during treatment that the pain felt abnormal, but the procedure continued anyway. The front of my legs (treated first) were fine, but once I flipped over, the settings must have been higher or not properly monitored because I ended up with severe burns and blisters. I had to go to urgent care, get a tetanus shot, and now have medical documentation showing my injuries. My doctor even noted that this is not just "skin sensitivity" as Ideal Image tried to imply. I am also dealing with pain, discomfort at work, stress, and the possibility of permanent scarring. When I reached out, Ideal Image downplayed my injuries, gave me Aquaphor, and told me "these things happen." They refused to cover medical costs or the money I had already paid ($500+), only offering to cancel the remainder of my package if I signed paperwork. Meanwhile, I still have an active financing account with payments scheduled. This is not acceptable for a company that brands itself as safe and professional. Burns of this severity are not "normal risks" when a procedure is done correctly and responsibly. If you're considering Ideal Image, please think twice. I would never want anyone else to go through the pain, stress, and negligence I've experienced read more

I am really happy with my experience. Jenny is really wonderful. She is kind, caring, and makes the process as painless as possible. I've had nothing but wonderful service! read more

I was just seen by Katie and she is literally the nicest girl that has ever taken care of me at Ideal Image!! Of course all of the ladies here are lovely but this one was special! From the second she took me back to the second she walked me back to the front desk to get me scheduled! Ladies request her for your services, you won't be disappointed! read more

Katie was great and did N awesome job with laser hair removal. The only thing I am not happy about is the increase in fees for touch up's. I have been coming here for 19 years and don't get any discount for being a long term customer. read more

JENNY WAS AMAZING!!! She made me feel so comfortable and made the process as easy as possible. Such a sweet lady, she calmed my nerves bc it was my first treatment so I was a lil scared ofc. Genuinely LOVED HER !!! So excited to keep seeing her to get this hair GONNNE! read more

I am highly disappointed for the cool sculpting. I believe that this is definitely a waste of money, $6000 that I am still paying off and there is no change in my body. I have had trouble losing weight but hoping that this would have at least sculpted to look less of a big back. My back looks the same and so does my stomach. I have lost weight because I have done my part and exercised and watched what I ate and how much I ate and fasted for days. But this does NOT work! For the amount of money I am still paying with no results I could have got a whole mommy makeover. BUT I will say the staff was very friendly - no bad experience there. read more

Shelly is amazing! She makes the experience so much better with her fun personality. She deadens the pain of the laser hair removal. No really it's not bad at all. They are very professional! The business is clean and modern and front desk staff very nice and helpful! read more

Sara was wonderful with my bikini touch up! She made sure to laser every spot; would highly recommend her and ideal image for your self care needs. read more

Jenny is my girl for all my laser appointments! She's so caring and sweet. Love it there so much...everyone is so friendly and accommodating! Love yall read more

Shelly is the best! Highly recommend her! I've had different procedures done with her and she exceeds the expectation every single time! Great attention to details, friendly and personable experience read more

Sara was very professional and very thorough answers all my questions. Had a great experience

They will take your HARD EARNED MONEY. Had to cancel getting my procedure done due to some health issues so I reach out and they tell me that they can cancel the contract but wont refund me the money unless I get a letter from my doctor stating I cannot get the procedure done so I get the letter and I send it to them and they tell me that the contract was canceled but wont give me my deposit back????? You got the letter GIVE ME MY MONEY BACK and funny thing its only $50 PEOPLE Ohh and I'm still waiting on an answer why am I not getting my deposit back? SHADY COMPANY!!! read more

Ideal Image Tampa - Laser Hair Removal Near Me - Tampa, Florida

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UPDATE: Still no answer, no returned calls, only hang ups and transfers and voice mails boxes that are conveniently full. The business replied to my post here and said they would be in touch 24-48 hours. Here we are 3 days later and not a word. Radio silence. I've emailed. Called. Left voicemails. Went on yelp and google. Instagram. Still no attempts to rectify this. Contacting corporate and the better business bureau. Buyer beware of this place. ____________________________________________________VERY DISAPPOINTED. Biggest waste of money I've ever spent. 500$ DOWN THE DRAIN Made an appointment for Botox several weeks before a very important occasion. After 2 weeks, still no improvement. I asked for full corrective treatment and was very clear on my expectations. I've been getting Botox for over 12 years so I know what to expect. It was like pulling teeth to convince them I needed to come back In as my results were almost non existent. Once I was back in for an "evaluation" for them to take pics of my results to send to management for approval of correction, I was told "you just need more" I bought 50 units originally and focused all 50 in my glabella (in between my brows) and my forehead. I usually get fully frozen with 40-45 units. In no way do I "just need more" - side note- I'm 31 years old. No way. So then she tries to sell me dysport. Even tho I've already paid for the Botox. They treat me with more units (not sure how many more) and didn't charge me for them despite the specialists intentions to upsell me. It has now been another week and my results are no better than before. I've called to ask for a refund and get passed around and sent to voicemails constantly. I can't seem to speak to a physical human to express my concerns. I'm sure I'll be met with hostility and Attitude when I am finally able to. So as for now, I paid nearly 500$ for a slightly smoother forehead. With full range of motion. (I have Tourette's Syndrome and I get Botox to help lessen my facial tics and expressions) Thanks ideal image for taking my hard earned money and making me feel worse than before. read more

Ideal Image Tampa - Laser Hair Removal Near Me - Tampa, Florida

This is a follow up to my review on Ideal Image in May. For reference purposes, read that one first. You can see that customer service replied to my post, asking me to contact them. I did, and it took 3 emails and nearly a month for someone to respond. Their initial response basically said there's nothing they can do, I'm fully treated and that there's various reasons the laser treatments may not have worked (mostly blaming me; things like my hormones could be off). Fortunately for me, I'd recently had a full hormonal workup, and everything is normal. As I stated in my first review, I fully followed all of their recommendations, never missed a treatment, stayed out of the sun, etc etc. After this, I pushed back requesting a refund due to the lack of results (I am literally back to shaving every day) and was passed off two at least 3 different people. All of these "customer service" employees would dodge my emails, take weeks to respond and not answer their phones. Further, if I would miss their call, they'd give me a 1-800 number as a call back number and not a direct line. Here we are 3 months after my last review, and I was told from "the highest level" that they will not be refunding me and that I am welcome to come in any time for the lifetime guarantee rate that is part of my contract. Let me break that down for you. The areas I had treated are below, with the lifetime guarantee rate per session: -Lower Line Alba: $50 -Full Bikini: $100 -Lower Legs: $150 -Upper Legs: $150 -Peri A: $50 -Underarms: $75 -Upper lip: $50 Total: $625 How outrageous is this? I've already spent over $5000, 14 months going to treatments and now 8 months trying to get a refund or a better resolution than spending MORE money. From what I've learned, Ideal Image is not a customer oriented business. They do not care about your results, only about making money. I am a healthcare provider myself and am appalled by the entirety of this situation. DO NOT WASTE YOUR MONEY ON THIS COMPANY. Do your research and find better local businesses. There are several companies and local providers who are cheaper to begin with, do not require you to be out of the sun, and have a lifetime guarantee that is included in your original pricing. Realistically laser hair removal does not permanently rid you of hair, it slows the growth, but will likely require touch ups or continued treatments. Honest laser hair removal providers will give you this information upfront and their pricing will reflect that. Read the reviews. There are SO many 1 star reviews. I wish I could give zero stars. Please do yourself a favor and steer clear of this company and any of their locations. ps. I will continue to state that I had NO issues with the practitioners at Ideal Image. My issue is with the business itself, the dishonesty and lack of concern for their clients/customers. read more

I had my first Coolsculpting appt today and it was perfect! I am really unsure why there is so many negative reviews because I had a really great experience. The office is beautiful (newly renovated) and very clean. The staff was friendly and informative. Alina (hope I spelled that correctly) was specialist for the service. She explained the process, made me feel comfortable and even gave me a blanket because it did chilly. The time went by fast, but it's a good idea to bring a book or something to keep you occupied. I can't wait to go back for my second appt in July! read more

I get my hair removal by Jenny C who is so amazing to work with and very concerned about every detail. After having a few employees from the Tampa location, I finally lucked out with Jenny C as my service provider who takes her time and makes each visit as comfortable as possible. Jenny asks all the right questions to track my hair growth as well takes her time to address every area of concern. I book each appt now with Jenny as she works very hard to ensure my needs are met. I cannot recommend Jenny enough at the Tampa location. read more

I had heard great things about Ideal Image so I decided to call about Coolsculpting. I got a man, who calls himself Artist, to assess me. I did not feel comfortable but decided he is a professional so I gave him the benefit of the doubt. However, he made me feel very uncomfortable and made me feel less of a woman, less attractive. He negatively scrutinized my excess fat, humiliating me in the process. Needless to say I did not move forward. Ideal Image, PLEASE hire competent people who won't make you feel less human! Why hire men anyway? Let women examine women. It is ok for a male nurse or doctor but not male salespeople! Artist, you are no ARTIST! You should be ashamed of yourself. Run if you get him on the line. read more

I would give them a zero but it doesn't allow me. They kept charging my credit card because of a lifetime membership. My last appointment I told the receptionist that I was moving and to cancel my future appointments and membership and she said she would take care of it. I seen the charges on my card and I called and they said I had to call the 800 number I was given when I originally signed up And I can't get any money back. This is bad business especially when their own employees said they would take care of it. How disgusting companies are getting with greed. I even called their "executive" office. Shame on them. read more

I first started laser treatment 2013. Initially it was a nice place to go but for the last 3 years it went downhill. Every time I go is a different person at the desk and different person performing the treatment. Customer service is horrible. I would not return there. I am referring to Tampa center on Kennedy boulevard. read more

I had a bad experience with Robin at the Brandon center. Instead of going into details, I will just say that the manager Jasmine jumped right on the problem when she was notified and rectified it immediately she then booked me with another provider/injector, and even moved my appointment up sooner, she was professional and seriously cared. I have been in the medical field since 1988 and I will definitely recommend ideal image and Brandon due to the way Jasmine the manager of the center took care of this problem. I mean the same day if you have any problems, make sure that you Speak with Jasmine or if you need a good center to know that they're going to take care of you go to Ideal Image in Brandon. read more

*** currently working with the site to make this right. Will edit again after. *** Had Ultherapy at the end of November. First of all, the pain was about 3x harsher than a tattoo. Once you start it's not like you can stop. I went through about a week of my lower face swelled & filled with fluid, couldn't go to work. They said it would take a while to see the results. Still waiting as it is 4 months later & still no result. there VERY expensive lesson. Was going to get Coolsculpting but now don't trust the facility at all. And yes, you wait forever. Like an appointment time is just a suggestion. Still paying off this treatment & have nothing to show for it. read more

Ideal Image Tampa - Same thing - they have before pictures. Certainly don't look like this! - Laser Hair Removal Near Me - Tampa, Florida

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Ideal Image asked how they can improve. . You can improve by NOT burning the heck out of people's armpits (actually a bit below.) I'm not sure what was wrong with the lady who did my fifth treatment on 4/23/22 in the Tampa office on N Dale Mabry. This is ridiculous, and we live in hot Florida so how does one deal with burns when they have to work, clean, cook and take care of kids and dogs? They do it very uncomfortably! I called to cancel membership. She didn't even care why nor apologize. I will stay away and recommend the same to everyone I meet. I'll post reviews as many places as possible. That includes the BBB because that lady couldn't have the proper credentials. read more

Ideal Image Tampa - Ideal Image burned the heck out of my underarm yesterday, 4/23/22. I'll never go back! - Laser Hair Removal Near Me - Tampa, Florida

Former Aesthetic Consultant You are given health benefits, PTO and free treatments...I requested one day of PTO and was denied 2x. Pto is not easy to get. The free treatment is nice IF you live near a center and IF you can get on a schedule. The pay is draw on salary. You.must make min of 75k a month to pay your own salary. You must work overtime to hit that. Average sale is 2200 and must get 3 a day which is difficult unless you get 6 or 7 calls to close 45% to hit goal by month end. In 7 hours worked, I could get4 to 5 on an average day. Employees must work overtime to acheive goals. You are not told this in interview. Out if 260 consultants only 10% is hitting the numbers they advertise. read more

Had an awesome experience at Ideal Image in South Tampa. I was very nervous as I was having a procedure done that I hadn't done before. The staff made sure I was comfortable and answered all my questions. I love my results as well. read more

Did not work! Waste of $5000 and almost 2 years of painful treatments and they refused my last 2 leg treatments!

Don't believe them when they tell you your contract provides a lifetime guarantee or reduced pricing because they will not honor it. I called for a laser touch up and was told they could not find my records (they said they purge them every 2 years) so I would have to sign a consent form. It was not a consent form, but an entirely new contract that supersedes my original contract and provides for the higher pricing for touch ups, rather than $1 pay per pulse. I followed up several times and even reached out to their corporate counsel who could not be bothered to reply to me. Instead, I was told that my only option is to sign the new contract. Poor business practices and failure to honor their own contracts. Go somewhere else! read more

Well I had Coolsculpting on December 2021 and finance a small amount of the procedure with 13 payments which I just finished up with them. I called the Tampa location to confirm and was told that I owed .06 cents and the person I was having this conversation charged my card for 6 cents.. and then asked me if I wanted to purchase dysport since the last time I had the injections was on 2018. Seriously, i was treated poorly both time and you just charged my card for 2 cents.. my bad for doing business with this place.. Bad customer service all around!! read more

I've been going here for laser hair removal and the providers are excellent, super friendly and make me feel at ease. I've been impressed by their knowledge and I'm usually in and out pretty quickly. Loving the results as well. read more

I didn't know what I was in for when I walked through the door of Ideal Image. I knew that I was not a fan of the hair on my back - what I didn't know was how lasers would remove that hair, or how much it would set me back in the bank account. I have found the staff at Ideal Image to be nothing short of professional, competent and consistent. From the initial consultation to the progression of treatments, they have cared for me as though I was their only patient. The premise is clean and orderly. The equipment is well maintained and perhaps more importantly, the specialists not only know what they are doing, but they take the time to communicate their intentions and explain what to expect during the treatment(s). All in all, I am happy to report that I am a highly satisfied customer and would easily recommend them to other interested parties for hair removal. read more

Shelly and Mallory did an amazing job with my BBL service. They are very knowledgeable and did a great job educating me on what they were doing during my service and I am highly satisfied with my results read more

I have had a few really caring and easy to work with practitioners here but I've also had several who were rude and not listening to me or who tried so hard to upsell me services they think it's appropriate to comment on where else they think I have flaws lol. Like let's get you naked and point out yours. Anyway, I have to say what I dislike most is that you will have a different person each time you go to fulfill your package so especially if you're getting intimate areas done about 12 people will have seen you completely naked by the time you're done and you'll have to have the same conversation over and over each time with said new person. Also, for the first 6-8 months I would get constant text reminders as my appointment approached. They abruptly ceased that practice without notice and I've now had two no show fees (of $50 each) which quite frankly I wonder if they stopped the reminders on purpose to generate more revenue off of fees, but I'm speculating. I have requested the fees to be reversed given the new lack of confirmation but the manager refused. So in short, if you want to be treated poorly, berated about "where you could use some additional treatments", and treated by someone different each time all of whom tell you different things all while overpaying for services then you should definitely go here. read more

I probably would've left a good review but instead, I'm left with scars from being burned. All of the technicians I came in contact with were great and don't have a single complaint about any of them. My issue is with management and everyone above them. I was burned in August. The burns prevented me from scheduling my next appointments. The burns were so bad that I was immediately treated with ice packs and creams. I was unable to put on pants for weeks. Unable to take warm showers for weeks. Had to put my exercise routine on hold because I couldn't get into yoga pants and shorts were totally out of the questions as I had to make sure the burns stayed clean, not to mention they were awful looking. I had to purchase new clothing as my current wardrobe consisted of tight jeans/bottoms. I had to purchase creams and bandages to keep my legs from scarring too badly, and to alleviate and pain I was enduring. Whether the physical scarring, or emotional scarring is worse, I have yet to determine. It's December and I'm still heavily scarred. I missed appointments because of the extent of the burns and the only "I'm sorry" I got was by adding on the missed treatments (that I paid for) to the end of my contact...as if they would've somehow been out of the question to begin with. I'm told the scars will fade after spending time in the sun, which you're told not to do between sessions. So the theory to correct the hyperpigmentation won't be tested until I am no longer a client of Ideal Image. I'm having many areas treated and have only asked for compensation for the affected areas and have been denied and now, completely ignored by Johna Davies, the area manager. read more

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I decided to get a quote for laser hair removal, lower legs, underarms and bikini area. I'd heard this company advertised on the radio several times and a recent ad stated they have a 60% discount. I called for a price but was told they cannot provide that information and a consultation was required. I asked if they would give me a price range since I have a tight schedule and didn't want to waste my time, but was told no. To make a long story short......the price was $7,898!!! That was with 60% discount. The original price was $19,746. Are they kidding me!!!!!!?????!!!! What a complete waste of time. (FYI I am pretty small and not particularly hairy). DONT EASTE YOUR TIME - THIS PLACE IS A RIP OFF. I cannot believe anyone would pay this much for hair removal. Crazy!!! read more

After clicking online that we were interested in a free quote, we were quickly contacted by a random employee that worked for Ideal Image through a Zoom meeting on my laptop. We were told this was the new client consult but we'd still be able to have a consult with the person performing our lip fillers because my mom and I were super nervous and unsure about the procedure. Plus, you can't have a proper consult/examine our face over a blurry computer screen so we wanted one in person. The woman on the Zoom told us we can always ask questions to the person doing the procedure at the appointment. So, we wanted to schedule with the person who'd actually be doing our fillers to get a real consult. This is when she said we had to pay up front to be put on the schedule. My mom and I were very hesitant because we were initially just wanting a "free consult" they offer. But we went ahead and paid upfront. WE WERE NEVER TOLD THAT WE WOULD NOT BE ABLE TO RECIVE A REFUND IF WE DECIDED NOT TO HAVE THE FILLER THERE! Ideal Image is now refusing to give me or my mother back our money for services we never received. They said their no refund policy is in contracts that they made us sign while on the Zoom consult - but the way the contracts were set up were to "click to sign" - boom boom boom - you're done. We (regrettably) didn't see it in the 5 seconds it took to sign. And again, the lady having us sign the contracts did not mention anything about not being able to receive refund. My mother and I decided we didn't want to go through with our lip filler appointments because we honestly started to feel like this wasn't the right company for us to use so we called in advance to cancel our reservations back in February 2022. The lady on the phone was very kind and said no problem. I then asked what the cancellation fee was and she said there was not one because we cancelled in advance. (She did not mention anything about not being able to receive a refund then either). read more

Wow- worst customer service ever. The local office in Virginia Beach cancelled my appointment less than an hour before the appointment time, and that was after I had taken off work to go. While the local Virginia Beach staff was pleasant, when I called the corporate office in Tampa and spoke to Germaine, I had the most unpleasant experience. He even refused to transfer me to his supervisor. He put me on hold for 10 minutes only to come back to tell me to drive one hour to another location and continued to make excuses about equipment being down (which made no sense because no equipment was needed). Germaine was the worst. Guess this is what happens when there is an employee shortage and companies keep the most unqualified and untrained staff around. read more

Extremely disappointed with this place, spent over $3,000 and I still have hair on the treated areas. I tried contacting a supervisor over 4 times and never got a call back. A completely waste of money and time. Will not recommend this place to anyone! Zero stars for this place. read more

I haven't been here before but wanted to check prices online for laser hair removal & put my phone number in to get price quote. I kid you not since yesterday I have had over 10 missed calls and 2 voicemails ( within a literal 24 hour period) no thank you!!!! Cannot stand this type of behavior from a business. Immediately no and a red flag read more

Have been using another office for botox, but saw an add for a better price. Turns out they're forcing you to buy a memebership if you want service or pay $15 a unit. Everywhere else in south Tampa is 10-12 a unit. The girl literally hung up the phone on me immediately when I said no to the memebership before being able to ask any other questions. I'll stick to the place I have been going to every 3 months. Definitely don't want to do business with a company who has such terrible customer service. read more