Rescheduled an appointment without telling me... and acted all surprised when I showed up on…read morepervious agreed upon time... However, the actual optometrist was great as always... so highly recommended that part of the experience...

We've been patients at this office for over 15 years, but unfortunately we're now planning to…read moreswitch to a different optometry provider. Over the past several attempts, I've tried three separate times to schedule eye exams for my entire family, and each time we were told there was no availability. It's really disappointing, especially as long-time clients, to feel like we can't even get basic appointments when we need them. Accessibility and scheduling should be a priority for any healthcare provider, and this has been a consistent issue for us. Because of this ongoing frustration, we'll be taking our business elsewhere. Thank you for the years of service, but we need a provider who can accommodate our family's needs in a timely manner.

2 years ago I came here for an eye exam and prescription glasses. It was great. No problems. Staff…read morewere professional and efficient. They scheduled an appointment for my eye exam within 2 weeks. Now? It's all changed. Wow!! It's so obvious these guys really hate money!! They hate customers! No appointments for months, nobody picks up the phone when I call, and the stupidest, most ridiculous part: They force you to have an appointment just to get damn eyeglasses which they never told me about when I spoke to them on the phone. I wasted my time driving to the office on my day off hoping to order glasses. I tried to call before I left but nobody answered the phone. When I arrived the rude, judgemental valley girl sitting at the front desk rudely and condescendingly told me they only do eyeglasses by appointment. When I asked why she made up excuses about how they're "short staffed." LOL. Oh honey! Eyeglasses aren't rocket science. Any receptionist at every clinic can do them. Those two bored receptionists were just sitting on their ass not doing anything. I know they could've helped me. I used to think very highly of this business. Now it's obvious they hate money and hate customers. I hope they go bankrupt. It's very clear that they will considering how empty the store was and how they turn away paying customers. Especially for eyeglasses, their number 1 revenue source.

Unfortunately my prescription was wrong. After an adjustment it was still off. I went to a…read moredifferent optometry and got an accurate and more comfortable prescription. People are nice when you can manage to get their attention. They do have frames to select from which provides added options.

Sharon Leong is an excellent eyewear specialist. She takes the time to ensure her clients are…read morecompletely satisfied before they leave.

Sharon Leone really helped me. She made me feel very comfortabl. I will recommend my family to come…read moreto Golden Vision.

I've been going here for five years now. I brought my son here, too…read more The doctors have been wonderful. The front desk has needed some work, but they were tolerable. I called on 2/3/2026 at 1:50 pm to ask a question about my son's care. Before I could finish my statement, the receptionist heavily sighed and loudly interjected, "what's his birthdate?!" Clearly, it didn't matter that I finish what I was saying, or that it was completely rude to cut off someone (a current client) in the middle of a sentence. Needless to say, after that, I don't need to return to Milpitas Optometric Group. The front desk was okay, and it was already a pain to be greeted by such grumpy people, but after that phone service, we can take our business elsewhere. I'll be taking my son, too.

Saw Dr. Michelle Chan on for the first time April 23, 2026. She was so friendly and explained…read moreeverything she was during my eye exam. I had been going to Dr. Susan Gordon for years but she retired in December 2025 and recommended Dr. Chan. I am so glad I went and saw her for my annual visit and will have her as my on going optometrist. Also, I want to give a shout out to the wonderful young lady who helped me pick out my regular prescription glasses and sunglasses. She was super friendly, explained what my insurance covered and what my portion to pay was. She aslo helped me when it came time to picking out my new glasses. Thank you Jacqueline!

The ladies in the desk were super nice! I loved the vibe coming in as I was greeted by the front…read morepeople. I felt comfortable looking around for my next glasses. I ended up buying some glasses and loved it. When I went to pick up my glasses I was given a cute bag with it!

Just an annual checkup for my vision…read more Dr. Chen is friendly, professional, and thorough. Her staff is also friendly and helpful.

Can't even ship one pair of glasses in 3 weeks. Ridiculous. Will never go here again.read more

Iconic Eyes Optometry is located in the Brokaw Commons Plaza. It is located close to Bobaholics,…read moreUPS, and Yogurtland, so that area has more parking available. The office is a small place but has a lot of eyeglass selections to choose from. The staff here is friendly, professional, and courteous. Dr. Ngo is empathetic, personable & professional. She's very patient and kind. Jason was patient and helpful in helping my wife get fitted for new frames.

Dr. Vu - What a wonderful experience!! Recently, I went…read morevisited Dr. Vu, to have an examination. She was courteous, like any other Optometrist. But what followed made a her different. She studied my case, and said, I would like to spend more time with you. "Can you please come again?" I said OK. When I went the second time,... "She said, you have a condition that might self-correct. I don't want to prescribe prisms, without being absolutely certain. Let's wait another month, and re-visit.". Most consultants would have simply "dumped" me. But Dr. Vu did not think about spending more time, with no additional payment from the insurance company. If you are looking for an optometrist, who really has the patient's best interest at heart, Dr. Vu ranks #1 Dr. Nimal Errol Wirasinghe

Do not recommend. I…read morebrought my family here for eye care for several years. We stopped because the optometrist was rude and angry with us when we refused unnecessary services the insurance typically does not cover. She made us wait way pass our appointment time to service those who bought luxury brand eyewares. My kids were in elementary schools at the time. They told me:"She hates us because we don't spend more money here." This is why we never went back. I can not trust a health care provider who loves money more than caring about patients health. It's not about waiting, but about Alice's arrogance and treating patients not as human beings. She has a way to not own up for her attitude and actions. Stay clear!!!

My mom and I have been clients here for almost 15 years (since their previous location off Dixon…read moreRd). My younger sister has also exclusively been going here since early childhood, too - poor vision runs in the family! Throughout the years, I've gotten to work with both Dr. Tran and Dr. Choi - both are experts in their craft, professional, and patient. When I think of trustworthiness with medical professionals, I think of them. The same goes for the opticians, Mindy and Thuy. I will always recommend Focus Optometry to friends and family.

UPDATED: As of today, I spoke directly with Dr Tran, and sincerely appreciated her communication…read moreand willingness to take feedback so that all customers feel cared for and heard. I truly believe that both doctors are great and will appropriately share feedback with their team in an effort to grow and learn. Thank you Dr Tran for reaching out directly :) My family and I have been going to Focus Optometry for close to fifteen years. We all get our eyes checked here, and typically buy glasses here as well. It was really convenient living close by as kids, and we always had generally good experiences with Dr Choi and Tran. However, since they moved locations, I've noticed a huge dip in their customer service/selection. I recently went in because my glasses broke (purchased a year and a half ago at Focus). I made an appointment and arrived on time and waited a bit, then was told I could go look at glasses and someone would be with me. Soon, one of the associates arrived and she had a sheet for my insurance. I told her multiple times that I had new insurance under my husband, and I insisted on seeing that sheet as well. She got another girl to print it out and then barely explained anything to me before walking away to help another customer. Regardless of the insurance, I felt like I wasn't a customer that they cared about. Not one smile, how are you, how can we help you. Instead they talked down to me and had no empathy for the fact that this was the THIRD pair of focus optometry glasses that have broken in the past ten years. I ended up selecting a frame that was cute and one of the associates told me those were no good. I ignored her and went to a different associate and asked for a price. Without telling me the price she told me those frames were discontinued and they no longer make them. I asked why they were on display and she shrugged and said that's why she put them up higher so nobody would grab them. So I asked alright, can I see glasses similar to these then? And she immediately points me to a locked case of Tiffany and Co / Gucci glasses like girl I know what you're doing. I ended up grabbing my broken glasses and I just left. Over sixteen years of going here and I'm pretty sure I'll be finding a new optometrist.

I've been coming to this optometrist ever since I was in elementary school and never had any…read moreissues. My recent experience will make me never come back. Super unprofessional and they will try to take advantage of your insurance and bill extra. My dad has two insurances and he came in for an eye exam and they billed both of his insurance. I called to order contacts and they said I had to pay some cost out of pocket. When I questioned them, they said they are using my left over credit carried over from last year. But if that was the case, they should have been able to charge the remaining amount on my current allowance. It wasn't until I asked them to explain step by step that they billed my insurance correctly. On top of that, they said they will call me back to ask the doctor about insurance. They never called me back, I had to reach out to them MULTIPLE times. Horrible experience and I will switch optometrists.

I have been coming to Dr. Lai since I was a teenager, nearly 20years. Service typically has always…read morebeen great, quick, and easy, especially with having VSP. However, the past few years have made me reconsider. It has been increasingly difficult to get someone to answer the phone to even schedule an appointment. I have been calling for over 2 weeks to try and make an appointment but every time I call, there is a busy dial. In addition, the quality of the glasses lens has been extremely poor lately. The lens on both my boyfriend's and my pairs have flaked off in no less than 2 months. Even with a free 1-time replacement, the lens still flake and look horrible. My older glasses never had this issue. I recently moved and have been trying to justify staying with Dr. Lai, but I think I will finally make the decision to move onto another optometrist who is more local and can provide the quality of care I used to receive from here.