It's always scary to go to a new dentist. But I have been extremely happy with the care we've…read morereceived here. The front office is polite and has always been really patient helping me schedule appointments for my family. His back office is equally friendly and professional and Dr Carter is caring, patient, kind and knowledgeable. So if you're thinking about trying this office, you definitely should

Excellent chair side manner, I can't say enough good things about Dr Carter and his assistant…read moreRhonda. Patient, meticulous, funny, caring. He likes it done right the first time and is very involved in making sure you are happy with the work and he is happy with the work.

We were looking for an office closer to home, and I am so glad we found this clinic…read more Brenda and Jazmin took great care of my sons; they were both very gentle and made the boys feel comfortable throughout the appointment. I also appreciated the time Dr. Van took to explain the dental treatment and answer all of my questions and concerns. It was a very pleasant visit, and the clinic has a wonderful, homey feel. We are happy to have found our new pediatric dental office.

We found Dr. Van when Ivy was 6 and Max was 4, many visits and two years later we have had nothing…read morebut good experiences with the front desk staff, the hygienist, and the doctor. The staff takes their time with our kids and while we learned that there can be a wait to be seen on arrival the actual cleanings and work are fast and pain free for the most part. We have only had one bigger fix that required putting our daughter under anesthesia. The staff gave us a thorough explanation of set expectations of the process. It made kind of a scary thing much easier to watch. Dr. Van and his assistant were impressive and the repairs were finished in about the time expected including one difficult tooth. If you are reading this don't let insurance always tell you where to go. Consider seeing this dentist and at least get some pricing with and without.

this place and people are awesome especially Jenny the manager she great really recommend this placeread more

Horrible place this place is a scam, they never know what's going on and they are always on lunch…read more Take about 3 hours to be seen even when in chair. Care is terrible. They do not care about you ! Jenny is a scam artist and is more worried about calling you honey and sweetie than her job she just lies

We absolutely love Dr Amanda , she is so caring . Everything thing was explained about hygiene and…read morehappy healthy teeth . Dr Amanda mentioned all dental milestones have been met . First dental visit and it was amazing . Tiana the assistant was gentle and greeted us with such positive energy .Such a beautiful office , decorated for little ones a plus for sure . Mikki , an assistant talked with us as we were checking out , I really felt how much she cares about patients . Front desk employees greeted us with such warmth . See ya in 6 months .

This review is long overdue but I wanted to share my two cents. Our experience was mixed, thus…read morethree stars. We did not return after our first visit, but we went bc of glowing recommendation from an acquaintance. Medical staff is excellent and accommodating. I have no issues filling intake forms ahead of time. Three things that were problematic for us: 1) They took our insurance when we made the appointment and we sent in forms, but they did not tell us they would not bill our insurance until AFTER both kids had been seen and we were checking out. We were asked to pay for the entire visit (the amount that would have been billed to our insurance) right then and there. Having worked front desk previously at a medical office, I don't think this is acceptable procedure to spring on patients after they have already been treated. These sort of things should be notified upfront, before the patient is even taken back so that a fully informed decision (NOT one hidden in contractual fine print) can be made ahead of time whether to accept service or not. My insurance reimbursed 100%, but this whole lack of transparency from the front office was unacceptable to me. 2) This office is unaccommodating and inflexible schedule-wise. They could only take appointments for my kids (both under 7 at the time) for before noon. But the acquaintance who referred me to this office said her kids-same age as mine, didn't have those same time restrictions. It's bizarre they selectively decide which children have to come in before noon. I don't like pulling my kids out of school for non-emergency medical appointments, so even if the insurance gaff had not happened, it's unlikely we would have returned for this reason alone. 3) When I saw the simple beds instead of "scary" dental chair, I thought it would be a positive thing for my youngest. It was post-pandemic, and my youngest was long overdue for his first dental visit. Alas, laying straight down was actually more terrifying than sitting upright and having the chair slowly recline back! My kid was freaking out and refused to lie down. We ended up forgoing the bed altogether and having his legs in my lap and his head in the hygienist's lap. They made it work, and I really appreciate the hygienist's and dentist's patience with him. You just never know what works or won't with some children until you try it. I have nothing critical to say about the medical staff at all, but the flat bed unfortunately didn't work for my youngest.

Our kids absolutely love Dr. Banks. I hated going to the dentist as a child and didn't want that…read morefor my kids. He is friendly and honest about what the kids need. My kids like going and will listen to his suggestions! He stopped taking our insurance (Delta) which is the only downside. So many people have that insurance in town. We still go but paying out of pocket until reimbursement is a lot.

I was referred to Dr. Banks' by a family member and fellow dentist to get a second opinion since we…read morecurrently see an out of town pediatric dentist. I never write reviews but I felt this was needed since it takes nothing to be nice. The front desk staff member I first spoke with was polite, but when Amy came on the phone, the tone completely changed. She was rude from the start and seemed uninterested in helping. For someone representing the office, she could really use some customer service training. The way you speak to potential patients reflects directly on the business and after seeing another review stating the same issue with the same person, it should be addressed. I was also surprised to hear that they don't accept new patients over the age of 10, which is unusual since most pediatric dentists see patients up to 18 years old. So regardless they wouldn't see my child. I'm glad I know in advance how we would be treated if I wanted to send my other younger kids here.

The dentist and the staff here are remarkable. The office is always clean and vibrate…read more Upon entry, guardians will notice The "Under the Sea" decor helps create a fun and exciting atmosphere for everyone. There are video games in the lobby for the kiddos and a television usually playing something interesting. My children loved attending here and always enjoyed their experiences. Sadly, we moved to another state and have missed this place greatly! As a mom, it's been challenging finding any dental care that exceeds my expectations like First Step Dental did. I recommend FSD to every mother who wants peace of mind and the care and professionalism of this group.

Nothing but professionals. I have been taking my children here for over ten years and have zero…read morecomplaints.

I love bringing my son to Kids Pediatric Dentistry! The team is always so friendly, welcoming, and…read moreefficient while still being thorough with their care. The TVs on the ceiling are such a great touch and help keep the kids relaxed and entertained during their visit. And of course, the prize at the end makes the whole experience even more fun and positive for the children. Thank you for consistently providing such amazing care and creating an environment where kids feel comfortable and excited to come back!

Squeezed us in in an emergency after my 3 year old fell and broke his front tooth. This was his…read morefirst dental experience and they were so attentive and amazing and patient. And even gave me a rose for Mother's Day. Thank you!!!!10/10 recommend.

David nor Kevin are worth the one star I am being forced to give as they are FRAUDSTERS. Let me…read morestart by explaining that David was brokering a car purchase deal on behalf of his son in law, Jay Kevin Gremillion, and I was the potential buyer for Jay's 2016 Toyota 4Runner with the vin number JTEBU5JR7G5290298. I interacted with both men in regard to this purchase, and in order to hold the vehicle, as I lived outside of California, I was asked to pay a $1,000.00 Retainer Fee to David via Venmo. I sent the $1,000.00 to David on July 23rd, 2025, on Venmo, with the condition that the fee would be REFUNDABLE if I did not go through with the purchase. Needless to say, I did NOT buy the vehicle as there was an issue with the means of payment I could provide for the remainder balance. I have since filed a dispute with Venmo after multiple attempts were made to contact David Telling about refunding my money. David has refused to communicate with me despite contacting him via texts and phone calls, and I have sent him two requests for $1,000.00 on Venmo for repayment that have gone unanswered. Simply put, David Telling is a thief. Do NOT recommend doing business of any kind with the likes of David. Jay Gremillion goes by Kevin, and apparently is the owner/ operator of Dino Smiles Children Dentistry in Atwater, CA; however, the dental offices website can't be pulled up on google strangely enough in order to leave a review on google, so I am settling for Yelp. I believe these men are both professional scammers.

This is the WORST dental office I've ever had experienced. Every time I schedule my children (which…read moreare more than 6+ months out) they give me a call either a few days before or a day before their scheduled appointments and leave a voicemail with the same excuse about it being "an emergency" and move it to a different date. Mind you, I put in a request from my job early to approve the original appointment date and it NEVER fails that this office is always forcing a reschedule. My daughter is now 6!! And she has NOT once been seen here. And given the pandemic time, and now the months waiting to be on schedule, she was supposed to be seen today but they MOVED her appointment for yesterday 7/17/23! Now I not only waited MONTHS for her to be seen but again REQUESTED my job for the day off because I work before they open AND get off 30 minutes before they closed! Plus I make these appointments for my children to accommodate my schedule NOT theirs. I finally have had it with this dental office. My children will go elsewhere, I rather pay out of pocket at an office will give them services.... After being told that I was a "no show" (falsely noting in system) on a appointment that I didn't reschedule and they moved her original scheduled date. I let them know I have every voicemail of THEM changing it, for a so called "Dr emergency" and "office will be closed" , to my surprise I called today (my child's actual day scheduled 7/18/23) and who is in office? The Doctor who was supposed to be out due to the "emergency"! I wish I could give it a -5 star. You people need to do better with your "services" because how dare you continue to have me take a day off and not see my children due to FALSE emergencies and "offer" to reschedule it for FEBRUARY OF 2024!!!! If the doctor doesn't know how his front office is running things, I suggest getting involved with your staff and do better for the patients and understand that CHILDREN need/require these visits...