I've tried to be patient with these guys. They've been around just shy of forever, so they must be…read moredoing something right. But they continue to do wrong by me. I'm going on 12 years of trusting them to fill out nameplates on a plaque. It's hit or miss. Every year, I give them my name, my phone number, the title of the plaque, yet they seem to be unable to locate any record of the prior year's nameplate typeface/size. They start from scratch. They make mistakes, forcing me to make multiple trips downtown. The fellows who work there are okay, but the disarray in the store is indicative of their sloppy record-keeping.

These guys have been around forever, and it's no coincidence. Service is top notch, and they have…read moreprobably everything you need, whether it's a trophy, plaque, desk plate or something else. And if they don't have it, they can probably get it for you. They are all super nice and helpful. Ed helped me with my last purchase, and I couldn't have asked for better service. They are probably not the cheapest, but they are local, and they do an exceptional job.

OUTSTANDING! Service, Support, and Staff Excellent products…read morevery, very well done Their desire to get it right is amazing. THEY CARE! I surely will use them again & again & again. Trust them, they will not disappoint you.

Excellent job on my logo for my business. I would highly recommend. Friendly and excellent customer…read moreservice.

@ Matt... Man that's horrible story... Had a similar situation not as horrific, at another Local…read moreshop! That said, I've been to a ton of these shops in all my years serving and BAM... This place has it figured out! staff is incredibly helpful, they care and mostly they understand the needs of those serving.... Sometimes we don't have the most notice and have to react to changing conditions, the gal's that helped me were on point and delivery was on time! Nice work ladies, hope your boss see's this! Thank you capital awards, Ft.lee, VA! No matter what duty station, I'll be using you wherever in the world I'm stationed!

BLUF: Worst experience ever. I only gave it one star because there was no choice for zero stars. Do…read morenot use this company. I am sure there are lots of better places in the area that can do the same or better work than this place. During my period of time dealing with them, I was actually told on the phone by one of the employees "this isn't my problem." I will start with the passing of my Grandfather in March 2014. He was a veteran and my aunt received the flag that was folded over his casket along with three pieces of brass that were fired during the 21 gun salute at his funeral. I thought it would be nice to have a shadowbox made that would display the flag, some pictures of my Grandfather, the brass, and a few other family mementos. I took all of this to Capital Awards and for the level I wanted, it would cost me $253. I was willing to pay to have a nice tribute to my Grandfather so, that is what I did. I was told on May 7th that everything would be complete in 2 weeks. I was scheduled to PCS on June 25th from Fort Lee, so this fit well within my timeline with some buffer room if there were mistakes. Now the fun begins.... The two weeks went by without any issue and I stopped by to pick the final product up, only to find out it was not ready. This was early in the process so I was not overly upset. They assured it would be ready the next week for me to pick up. It was.....only the background was Army Green instead of Crimson/red and it was single matted (I payed extra for double matting). I was told that the manager took some artistic liberties because she did not have the proper matting in stock. I was as understanding as possible but told them I wanted it redone. Needless to say, it would not be complete before my PCS date. Upset, but unwilling to throw in the towel, I told them to redo it and they offered to mail it to its final destination free of charge. I walked out of the store upset, but not horribly angry. I PCSed on 25 June as planned and got caught up in my move and did not have time to monitor the progress of the project. Sometime around mid-July, I called the store and got a sob story about how somebody had broken into the store and they had to do an inventory and investigators were there, etc, etc, etc. They had not worked on my project, but would get right on it....or so I was told. On August 4th, 3 months after the first time I walked into the store, I received a text that the project was complete and that they were getting ready to mail it for me. Yay, I thought, we are finally going to be done with this. I called my Aunt and told her to be expecting a package.....I waited and waited.....I finally called the store only to find out it was never sent but that they were going to take care of it right away. On August 14th, it finally shipped. Again, I waited and waited.......... On September 11, I received a call from the manager that happened to be visiting the main store in Washington for some training. She realized that my package had been destroyed in route to my Aunt's house and the return address was for their main store in Washington, so that is where it went and sat for the better part of a month. She sent it back to her store to repair and send out again. On October 3, I received another call that they had lost a piece of the brass from the 21 gun salute from my Grandfather's funeral. I had been very patient to this point, but I went off demanding the remainder of my things be returned to me and a full refund. My items were returned on October 8th and I received them within a few days. I was promised a full refund in about the same amount of time. It is now November 17 and I still have not received a refund. Tomorrow, I will visit JAG to find out what I can do legally and maybe even IG since it is an on-post AAFES affiliated service. I have been extremely patient but 6+ months on something like this is way too much of my time to spend. BTW, when I finally did receive my stuff in the mail, I had an entire shadowbox completed within a week with better quality for $50 less.

Wayne Sheridan, owner and operator, sold me a cheap ball (Brunswick Rhino) for an over inflated…read moreprice. Since purchasing the ball I have used it less than six times and it is gashed up. Turns out it is a polyresin ball, which is soft and does not hold up against the riggors of bowling. I took the ball back and showed Wayne, but he took no responsibility for the problem. I relied on him to recommend a good ball for a moderate bowler. However, he sold me an introductory ball meant for a beginning bowler. It even says that in Brunswick's own we site. Learned that too lat though. Trophies Unlimited is also expensive, charging me about double what I could buy it for elsewhere. I should have done more research before I made this purchase. I would not recommend this company in any way.

Nice folks good customer service honestly no stock on hand for bowling products. I want to support…read morelocal business but he didn't have stock to sell. Awesome business just needs stock.

Went there to hopefully find some great ideas and trophies for bowling since they are only a…read moreparking lot away from the bowling alley. They only had 3 bowling trophies which looked like they had been there for years (nothing new or modern at all). Waited inside the store for more than 10 minutes and nobody came to the counter. There was a couple ahead of us and I asked them if they worked there. They said no the person working was in the back. I waited another 5 minutes to just ask if they could label a trophy plate and still nobody came out. By the time I left there was yet another person who came into the store and still nobody came from the back. It was clear they needed a door buzzer or something to let them know customers were arriving. Additionally it's a good thing we weren't thieves as so much could have been stolen just because nobody came from the back in the 15 minutes we waited. The store seemed old and had not been updated in years. I do not recommend this store unless you are ok with minimal selections and poor service. If I could give them less than a 1 I would.

We purchased two banners for the Christmas parade. Orders weeks in advance and informed them of…read morewhen we needed it and what was needed. They called the day before the parade at closing time to pick up the banners and one was damaged (lettering was messed up) and both were missing grommets. They offered a 20% off next purchase (which we didn't want because the whole process and the outcome of the banners just wasn't want we wanted or expected) Ended up getting $20.00 refunded but will not go back there again. It was very poor customer service and accountability.

This business is piss poor. I placed an order and it was incorrect and I was not happy and…read moreexpressed that and the owner told me sometimes you have to take what you get. They were very racists and talked down to me. I wouldn't advise anyone to go there. I too own a small business and believe in supporting them but you still have to have positive customer service. I explained that o should have been called if what was ordered was different then what came in. That's common courtesy. Before I left they threatened me if I put this on social media they were gonna cancel my refund. How do you threaten someone? Very dissapointed!! Never Again!

Stephanie is the most disorganized, unqualified representative of a business I have ever…read moreencountered. No professionalism or support to want my business. Maybe it's discrimination towards me. Almost every product offered in this store that is offered at the Ft Lee is at least $20-$40 higher with an additional .20¢ per letter on what you want on the plate. RIDICULOUS. I do not recommend this over priced, unprofessional business to anybody and especially to my fellow service members which is probably a majority of there business.