I have always purchased appliances from the Idler's, so this came as a total surprise! After 2weeks of waiting for my dishwasher, the new one came 1/2" too tall for the existing space, so it has to be reordered. Meanwhile water was turned off at the sink, and the installer didn't have a spare cap to reconnect hot water line. So no dishwasher, no hot water. I call the store back, and a manager said he'll send someone over between 8:30-930 am. No one showed, so I called the store, and I had several transfers, because no one knew anything about such work order the last night's manager "guaranteed me"! An owner came on line, and I explain the situation, but he cut me off in the middle of my trying to explain the situation basically telling mee to shut up and wait for his call back. From this point on whether the situation is taken care of or not is moot. I'm throughly disappointed with the Idler's at this point, and will not be purchasing anything from mthe store again. I purchased a dishwasher in January, it's finally here for installation today in March. Well, I found I'm the 3rd in the line of delivery sch (8-noon), and was told just now that they'll get to me before noon! You'd think, after waiting for 2 months, they would be considerate enough to put me for an earlier delivery. I'm defending done with company. Wish I can give less than one star here! read more

We are repeat customers of idlers. Their customer service is fantastic. They match online prices for pretty much any product. We've purchased, appliances, mattresses, and furniture from idlers. I love that it's locally owned and operated as well. read more

Tina was exceptionally helpful this past fall, helping us to buy a great new Bosch dishwasher. She went out of her way to expedite our order, and arranged a speedy delivery and installation. As I told her, and the store owner, Idler's (and Tina) will be our "go-to" place for our furniture & appliance purchases in the future. Our dishwasher is the best we've had in our 44 years together! read more

Idlers replaced stove/oven. The entire process was completed surprisingly stress free and as promised. The delivery/install team were professional and well trained. I highly recommend Idlers for all appliances and installation. read more

I continue to be impressed with the Idlers Team. Purchased all new kitchen appliances for a remodel in 2015. Very helpful from the sales, installation, and repair departments. All very professional. But the review I want to share 7 years later goes to the heart of why I'm an Idlers customer for life. We have been addressing an issue with one of our appliances outside of the warrantee period. When I contacted Don Idler, owner of the company, to get some advice on who I should contact at the manufacture, he wanted to make sure we had a working freezer and volunteered to get us a loaner. Well the fridge/freezer issue was resolved with the manufacture a few weeks ago. But today, I got a call from Don wanting to follow up on our conversation from a few months ago and to make sure I was good. Wow, what business owner would do that. Very impressed. They clearly value their customers and want to keep them. Thanks Don and the Idlers team. read more

Great buying experience here. This is still a family run business and they want you to be happy with your purchase! Great customer service, competitive prices and good selection! read more

This store is very pricey and does not stand behind the products it sells. Rather, the employees will sympathize and act snooty, but in the end you have to deal with the manufacturer who points back to the seller. A waste of time and money and frankly I would not ever recommend this store to anyone. Snooty, by the way, should come with a modicum of customer service, not abandonment. Will never shop here again for anything and I promise never to step in either of their stores again. Thank you. read more

Idle Sales! I went to this location 40 minutes before closing to search for a refrigerator for a new home. I saw a couple that i would have purchased. Great prices for the product. As i was looking i found the perfect one it was about $800.00 it was partially hidden and had a price tag. I was practically throwing my money at the salesman. i asked if they could wheel it to the door and or help me load it in my vehicle. Sales person said "NO, it was a liability issue and possibly ruin the refrigerator". So if i bought the refrigerator it will be mine and there should be no liability? By this time it was 7:05 the 2 men to help load refrigerator clock out and left. The sales person then tells me he has to text his Manager to see if he can load the refrigerator. He reminded me they closed at 7:00. So now i was a burden. As the salesperson texted his manager, she was walking by and said " sorry i clocked out". At this point i just asked to purchase it and have someone come back in the morning to pick it up. Then the salesman started telling me about delivery and it would cost $100.00. I just wanted to buy the refrigerator and take it home. He then said that he didn't know if that refrigerator was for sale? The refrigerator had a price tag on it and it was not for sale??? He told me that they carry merchandise for other locations. He reminded me again "if i would have come in earlier than 5 minutes before closing" he could better helped me. I told him to forget that i bothered him and i will never come back. I drove to Kmart looked around and found a refrigerator couple hundred dollars cheaper. Gave them my cash. They loaded up the refrigerator and wheeled it to my car. Smooth transaction less than 20 mins. I have NEVER had a retailer struggle to take my cash sale before and still shocked on lack of customer service. I was not asking for anything special and realize it was late. I wasted my valuable time and gas to be lectured and refused service. I would rather support Kmart/Sears struggling chain to get the legendary customer service. read more

Saturday I had the pleasure of meeting Colleen at Idler's. I needed a chair for my living room that would keep my back from hurting. My old one was causing a lot of pain. I also needed something that wouldn't be destroyed by my grandchildren! She listened to all of my criteria and showed me four or five chairs. I picked the one that felt best. I really needed this chair before Thursday but was resigned get it on COVID time. Colleen said I could get it Monday! They gave me a schedule of between noon and four pm. Monday morning came and I got a call. They were running ahead of schedule, could they come early! Of course! The delivery guys were great and respectful of space and wore masks (as did Colleen in the store). This was another great experience with Idlers. read more

Idlers is a great place to shop! We have bought all our appliances, kitchen cabinets, mattresses, and bedroom set from them for over 20 years. All of the sales people are very friendly and helpful and they have always been willing to compete with any other retailer's prices. Home deliveries and installations have always been very timely and professional. Our most recent purchases were two La-Z-Boy power rocker recliners. Colleen was incredibly helpful in assisting us with the choice of recliner and custom fabric to coordinate with our living room. She has an immense talent in the area of interior decorating and was very patient with us as we scoured through all the samples to find the perfect one. We couldn't be more pleased with the quality, durability, comfort and aesthetics of the recliners and want to say "Thank you" to everyone who works there for all their help over the years! read more

Because I am a local merchant I wanted to buy my next refrigerator from the local merchant instead of a chain store so I went in with an attitude of willingness to pay extra to buy local. I was surprised that because they were closing out floor models that I would not have to pay extra and promptly found a refrigerator I wanted. The sales lady was a bit pushy , but offered a lot of information so it was OK. All was fine until I asked about delivery. Her tone and attitude changed into a defensive lecture and with almost quenched teeth she informed me that their free delivery meant dropping it off in the driveway still in the box, except in my case as it was a floor model it would not be in the box. She was emphatic and negative about the fact that if they crossed the threshold of the house they would charge 99.00 for installation even if they did not do the actual install. I wondered why she did not tell me that if they had to take it inside they might as well install it as it would cost the same. I guess she has forgotten the lessons learned at customer service school. When I asked about moving my old fridge to my daughters house as I had done with Sears on the previous 3 refrigerators , she told me Sears would not do that as she had worked there a long time. SHE CALLED ME A LIAR TO MY FACE!!! I explained that Sears uses third party installer and that I had no problem paying them for the extra service I needed. She backed down but offered no apology for her rudeness. She next looked me in the eye and LIED by saying that their liability insurance would not allow it. I responded by explaining they the insurance that would cover moving new units would cover used units and that it was a company policy not to provide the service I needed, NOT an issue of insurance. She then rudely told me to leave. Instead I tried to talk to another associate to reason out the problem. She reacted by getting up, yelling at me to shut up and loudly ordering me to leave. When I did not leave quickly enough she went to the door yanked it open and gave me the bums rush. I tried to calm her down but she considered me a piranha and it was very important that she rudely throw me out. I went to my vehicle, got my business card and attempted to go inside and leave it for a manager to call me. The largest male salesman stepped outside to block my entry. He patiently heard me out , but could offer nothing except to take my business card. I have had few such negative encounters in my life with a firm I had wanted to do business with. No manager has ever called to address my issue which resulted in this review. read more

Great experience! Wade answered the phone, gave me quick and accurate information, and when I dropped by right before closing, Jarrod helped me with the exact fridge I wanted--didn't up-sell me (which would have turned me off). They provided me with a scratch-and-dent model which saved me 50% of the lowest price I found anywhere online or locally! I'll go back again. read more

I recently purchased a sofa and a love seat from Suzzette at Idler's. I knew what I wanted since I have been shopping around for awhile I already knew the colors I wanted and the style, so honestly it was a super easy sale on her part. She was really sweet and we honestly really enjoyed doing business with her. Here's where it went wrong. On 12/23 Suzzette called me and told me that my sofa and loveseat arrived and set up a delivery for Christmas eve. Yay! A new sofa set for when all my guest would arrive on Christmas day. So needless to say, I was super excited. Got rid of our old Sofa that very day and Idlers arrived on Christmas eve.....with just my love seat. That's right....no sofa. My husband was the only one here when it arrived and said that the delivery men acted like they were doing us a favor by delivering part of the furniture instead of making us wait for it all to come together. Well, sure I could see that if someone had no sofa and really needed a place to sit, or even if you called ahead of time and told me that you were doing that, but you didn't. I called right away and my husband was told to talk to a guy named Cody, so I called to talk to Cody...Cody left for the day. They then transferred me to a voicemail for Colleen who they said would me back right away. Never heard from her. So Christmas day came and we all took turns sitting on the two seats in our living room (Ha!). I called on 12/27 and asked to speak to Cody or Suzzette who were both out of town, so I finally spoke to colleen. Simply about what the heck happened, where is my sofa, ya de da de da. She said that this happens often, and she was sorry I was contacted before hand, but someone tried to contact me about it (I talked to Suzzette literally like 3 times on the 23rd and each time she never mentioned that only one item would be arriving) which never happened, and that she was sorry, Well, what can you do? I had no choice but to brush it off because I still obviously needed my sofa. Fast forward to 1/12, Ding, ding! My Sofa arrived (Yep, two(ish) weeks of loveseat only seating in my living room (Oh, but boy does our living room look huge...silver lining to everything right?) I was picking up my son from school and received a call but let it go to voicemail, because loud kids you know. When I came home I listened to it and it was Suzette letting me know that my Sofa had finally arrived! Yay! Kept listening...."It looks like you used to delivery charge up on your last delivery, so we will have to charge you for your Sofa to be delivered, I'll get your credit card information when you call me back." Oh...Oh...he** (Little ears in my house, so I had to be careful) no! To think that because your company made the choice to deliver just one of my items without my approval that you can charge me TWICE?!? I don't think so. Now, I called my husband and told him what had just happened. He called Suzette and informed her that we would not be paying that delivery fee, and she simply agreed. So it seems like this might happen often. I'm just warning people not to fall for it. I'm not giving them 1 star because we love our sofa and love seat and the delivery experience was great. But the almost 3 weeks of sharing two seats when we could have waited and kept our sofa...yeah, that leaves a bad taste in my mouth. We were planning on coming back and buying a matching chair to go with our sofa and loveseat, also being new homeowners we were hoping to find a honest and reliable company to purchase things from. Hopefully we were just a bad mess up and this doesn't happen often. Update: We were contacted by Cody the manager and he certainly made up for our bad experience. I'm happy that there are still companies that strive to give their customers a good experience! read more

My boyfriend and I went into the store this afternoon to talk to someone about a kitchen remodel. There were at least 5 people working (3 of which looked directly at me), all sitting around talking to each other. We waited about 15 minutes and were not acknowledged whatsoever. I guess they don't need any business so Lowe's, here we come. read more

Idler's is the best - we've been buying everything from kitchen appliances, to new furniture and a whole new laundry room. All the sales people are super nice, Jennifer and Tina deserve a big shout out. We needed a new freezer for our small winery and they made sure we had what we needed in one day. Customers for life. read more

Very helpful, took lots of notes and used them when finalizing our purchase. I got a call 3 days ahead of delivery schedule to see if I wanted a cancellation delivery. I plan on going back later today to check out other things for my home. Very pleasant experience. Worked with my budget and no up selling. They made a repeat customer out of me. Now when I say I want something my 7 year old says let's go to Idlers! She is not a shopper so that says something!!! read more

I will never, ever, buy and item from idlers again. To start off I had to pull teeth to get them to "price match" several other stores. We picked up the item that day rather than waiting for them (or other stores) to deliver and from the 1st hour of plugging it in we have had problems. I called the next day to talk to the salesman and got the run around that everything was "normal", and i needed to "let it settle in". clearly from my end it was not.It was running excessively and so noisey i could hear it 2 rooms over. 1 week later I called back and spoke to the manager to have them exchange it as i felt i got a "dud" and if not exchange then return and refund. She told me IDLERS POLICY DOES NOT ALLOW RETURN, EXCHANGES OR REFUNDS, ...PERIOD. she would be happy to schedule a service call. After explaining i was not willing to start repairing a brand new "lemon" I agreed to let Bob, their exclusive service rep to come out. So he started out telling me that there was NO condensation (after he wiped it off) and that everything was running fine. he didn't think it was loud (couldn't hear it), but then again, he had to look right at me to hear me. i had recorded the length of time it was running excessively and when it was not, and how the rise in electric usage since i had plugged it in. He told me he was going to call the manufacturer to discuss, so i left the room and listened. he called idlers and told them he didn't know how to dispute my findings. he then had me sign the invoice that the unit was check out by him and deemed perfect. I felt he was very condensending, as he went through my kitchen and laundry appliances giving me advise how how to clean and maintain all units.(i've worked professional kitchens for 50 years so proper function and maintenance is not something new to me). ANY OTHER STORE, whether big box or online, will return if not satisfied within a specific time period, the item for exchange or refund, EXCEPT IDLERS, 20 % RESTOCKING FEE WITHIN THE 1ST 30 DAYS. read more

The outdoor living section of Idler's Home in Paso Robles is outstanding for several reasons. Its outdoor living manager, Donny Stiver, is a talented designer who is exceptionally familiar with a wide range of products for barbecue systems, spas, and even outdoor cabinets. Donny takes the time necessary to understand his clients' tastes and expectations. Prices at Idler's are very reasonable (but not cheap for good quality) and very competitive. For more extensive outdoor projects, Donny provides assistance with design and personally checks on the installation. The two other Idler's Home locations, San Luis Obispo and Santa Maria, have less extensive outdoor living displays, but rely upon Donny's expertise to help its local customers. read more

We just ordered a Marquis hot tub and were very impressed with our salesman, Jesse. He was friendly and professional, without being pushy. He followed up quickly and as promised. We have been happy with our past purchases at Idler's in Paso Robles and look forward to the delivery of our most recent purchase as well! read more

I cant say enough wonderful things about Tina at Idlers! Ive ordered quite a few items over the last two years and she has been great! I love that she is willing to help shop the different brands and models to get the right one for me! She is so knowledgeable! I have had a couple service calls as well. They are always on time and get the job done without a mess left behind!! read more

easy to deal with and knowledgeable sales force.

Purchasing there is great, follow-up service or fixing support is a bust. We purchased our washer and dryer for a pretty good price as they were having a clearance on last year's models. We were told by two people that their service was part of the deal and they would take care of us. They set it up and it it worked well. Well, the washer had a 1-year warranty (of course) and 6 weeks after the warranty we finally called to report the front load washer started collecting water. We called Idlers up believing that they would be helpful, understanding and help fix the problem- we did spend over $3000 on two which is a lot for us. They calmly expressed no concern on their end and told us it would cost about $300 to come out and replace the part and they knew all about it as it "happens all the time". No warranty means no free help. Is what it is. And expressed even less concern when we said we needed to research this and see if there was a better way or if our warranty was expired for sure. He was very unconcerned with giving us any kind of support. So we called Whirlpool. They not only went ahead and extended our warranty for free, they scheduled a person from a different store to come out and fix the problem for free. Well... I guess that's enough said. If you want to keep your customers you should show better support and concern. If you can't afford to do that then you will lose your customers. I know everything can't be free but when you sell a product with a side of service you should follow through- at least for your neighborhood clients. I would prefer to come again but now I'm not sure Idlers would be my first choice anymore. read more

Bob from Idlers cane to out home to repair our dryer. We have used idlers several times, not knowing who else to call. $90 just to show up, then another fee for work. Scheduled to arrive between 8 and 12, fid not show up till 3:25. All three times he has come, does not have the part and indicated better to just buy new appliance. Recommend not waisting your money. read more

I needed a refrigerator ASAP and with covid going on they have not been the easiest to find in stock. But went to Idler's in paso and quickly got help from Tina Stornetta and she was super knowledgeable and quick and efficient and was in and out of the store with a new fridge for an amazing price. Super happy with the customer service and product itself and get delivered tomorrow!!! read more

The family and I have been thoroughly enjoying our new spa thanks to Donnie! He has helped us out every step of the way and has always been professional, honest, and passionate about explaining spas.. Even though the price of a spa at Idler's might be a bit more than others, Donnie's customer service was top notch! Thanks for all your time, patience, and dedication to making sure the customer is satisfied with the purchase. read more

I have a dishwasher I got from Idlers that was leaking. It completely ruined my kitchen floor. I called Idlers ( It was still under warranty) They sent someone out to look at it. They said there were no problems. The leak continued. We had them come out 5 different times and replaced a few things on the dish washer, but never willing to replace it. After the last Guy came out (Cody a very nice man) it worked until recently. Its been a few months. Now I'm having the same problem again. Idlers refuses to give us a new dishwasher to replace it. Our floor is buckling and needs to be replaced and our old dishwasher is now NOT under warranty. I feel that this business should of handled things right away. We have purchased other appliances there and now will NEVER go back and will tell our friends and family how they do not take care of their customer. I am very unhappy!! read more

It is a pleasure to leave a positive review for Idler's Home! Recently my husband and I bought a sofa and two reclining chairs. Colleen Nicholson and Liz Bealonis helped us make the right choices for our home, making the daunting purchase of furniture a pleasant shopping experience. We are very grateful for their excellent teamwork in expertise, good taste and infinite patience. We couldn't have done it without them! It's nice to know that the furniture is good quality workmanship, made in the USA. Without a doubt, Idler's Home customer service is stellar and the teamwork between Colleen and Liz is what customers love. We highly recommend the store! read more

Hands down one of the best buying experiences with an appliance company. Great prices and top notch service from the moment we walked in the door to the installation of our new kitchen suite. Thank you Tina Stornetta for going the extra mile!! read more

The people at Idler's are first-rate. They are knowledgeable, helpful and accommodating. I purchased three appliances--a stove, microwave, and dishwasher. I had been warned that the store was expensive, but got good deals on all three items. The installers were prompt, courteous and knew what they were doing. The experience turned out to be frustrating, but not because of Idler's. I had been warned that the dishwasher might not fit in the designated space because the existing dishwasher had been installed before the previous owners laid down tile. The warning proved prescient and I had to hire an outside contractor to complete the job. This was quite expensive, so I would warn other potential purchasers to closely examine the space for any potential problems. Throughout the process, Idler's was very helpful; giving me the names of contractors and following up to ensure that they did the work. Then the original Idler's installers came to take away the old dishwasher. I would recommend them highly, but also suggest that buyers pay attention to admonitions!! read more

Way better service than chain stores. Anyone can look good when things go right but when they don't the real pros stand out and all the staff at Idlers are real pros. For the buying process I highly reccomend James he was available to answer questions but also allowed space to shop and decide. The delivery guys were careful and did a great job, they were on time too. Unfortunately I had a service need 5 months after the purchase of my new fridge again they were able to work with my schedule and my problem was resolved without any issues. I will definitely be buying from them again. read more

The Idlers Service department was great to work with. Bob was quick to figure out what was wrong with our washing machine very knowledgeable about the machine and explaining what steps need to happen to fix it. We were very happy with his professionalism and kindness. read more

My Husband and I bought a refrigerator from Idlers and 3 months after getting it, it started freezing EVERYTHING in my refrigerator part, and not making ice!! Had our 1 year warranty people come fix it 4 times for the same problem, then it was supposed to go to idlers warranty, well by that time I had had it! Called idlers talked to Ruth, she assured me it would be taken care of, WHAT A LAUGH, we had been in there on the 7th, picked out a fridge to replace the broken one, ruth told us it would take 7-10 days to hear back from the warranty department, I waited 11 days I had to call her..long story short she never even talked to the warranty department..so we went there told James what fridge we wanted cuz the one we had kept freezing everything, and we had to through out all kinds of food, even had to throw away 7 vials of insulin..they didn't care!! So got paperwork done for new one told them I needed it before Thanksgiving, have been going round and round trying to get new 1 here..its monday December 2nd!! Almost a month since we started this..oh and the best part, THEY MADE US PAY THE DIFFERENCE BETWEEN THE TWO REFRIGERATORS...DONT SHOP HERE, ITS A WASTE OF TIME.. very rude lying service personnel read more

Great selection of appliances,waited an hour no one could help me. went to the sales desk still no help despite several people just visiting with someone. I was NEVER even acknowledged. Went several other places and didn't see what I wanted so I called back to check when they closed despite the lack of customer service. And after I explained what had happened earlier the sales man told me well some time we get slammed and can't deal with everyone. I was looking a t a $3000 refrigerator,but apparently they don't need by business. Such a long way from when they had the helpful and friendly store in Atascadero!!! read more

Awesome - as always! Refrigerator went out overnight. Price checked at 2 box stores and one other local vendor first. Walked into Idlers right at opening at 9 am. The floor manager Tina (who was in on her day off even) asked what I needed. I said, " I need a refrigerator today!" She asked my parameters and guided me to several options all in my price range and I was out the door in less than 10 minutes. The fridge showed up at 11:45 (15 min early BTW)! They always have a vast selection of brands, styles, colors, and costs and are johnny on the spot. You cannot beat local - especially when they are this on point! Thanks guys! read more

Happy customer here! From Ken, who sold me my new fridge, to Ruth, who consoled me when I needed service, to Sam, the stellar service repairman, who saved the day. I have been a long time customer, and today reinforced why I prefer dealing with the "small box" vendors. Thank you to all for the great service!!! read more

I recently wrote a positive review about the nice sales experience I had with Tina at Idler's Home in Paso Robles. Now I need to write a similar review for the four men who delivered and installed my new 42in built-in refrigerator. Jesse, Tim, Matt, and Jared removed my existing refrigerator and installed my new one with 100% precision and professionalism. It was an absolute pleasure to watch them work as they communicated beautifully on how to move these refrigerators in and out of my kitchen, while not hurting my wood floors, banging into my very obtrusive island, having issues with the stairs involved, and/or the tight door in and out of the house. For me, the work of these four sealed the deal on why you would buy an appliance from Idlers. Wow.....was I ever impressed!!!!!!!! read more

We've purchased several appliances and a Tempur-Pedic bed from Idler's in the past, so it was a simple choice to return for another bed, this time for my son. The Idler's website was set up well for pre-shopping and we called the store with a few questions prior to driving over. Colleen ;Nicholson is the rep we asked for because she assisted us with our last bed purchase. Again, she provided excellent service, knew the products well and our purchase was smooth and professionally handled. Another excellent experience at Idler's. read more

I am a repeat customer of Idler's. I have always received good customer service- the employees are very knowledgeable and helpful. The delivery crew also very polite and efficient. I read more

We spent over $8000 in Idlers in two different departments. We also are considering a spa for our home. We like the sofa sectional we picked out so will not rate this a one star but I am very disappointed that this store charges a delivery fee to customers spending so much money. I know we could've bought less expensive sofas in other stores. It just makes me not care to go back there for our spa. Something to consider Idlers...so many stores wave delivery fees or shipping costs these days so this made me have some regrets. read more

I bought a refrigerator at Idler's in 2012 and later purchased an extended warranty. My ice maker broke and I called Idlers's for a warranty repair. I talked to Ruth who set up a repair appointment. I chose the morning 4 hour window (8-12). As I always do to eliminate scheduling errors, I repeated the date, day, and time frame back to her and she concurred. When the repair day arrived I waited for 4+ hours and no one showed up. I called the next day. Ruth indicated they had no record of an appointment for my repair. I'm guessing Ruth was multitasking when I talked to her and my information must have been written on a scrap of paper and then lost. It certainly wasn't written or typed into the repair calendar or repair order form book. What bothers me is that the extended warranty cost was fully paid for a long time ago. I think they think of extended warranty repairs as out-of-pocket expenses for parts and labor because the warranty money was probably used for something else by Idler's long ago. The Central Coast has too many competitive stores to choose from to put up with no shows. Four plus hours out of my life on a day I had several errands to run . Sorry Idler's, I won't spend another 4 hours wondering if you'll show up for a second repair appointment. Also, the norm is not 4 hours any more. Competition is stiff and other stores realize they need to treat people as "valued" customers. They will call customers the morning of the appointment to narrow the waiting window down to one or two hours. read more