Tanton literally saved me during a recent tech crisis. He was able to quickly identify my issues &…read moregave me my best options for fixing affordably in terms I could understand. I am so relieved to be back up & running...but a thousand times better & faster! I am grateful to my previous tech for referring him to me.

From the owner: Based in Denton, Texas, we provide expert IT services throughout the Dallas-Fort Worth area…read more Specializing in networking, PC support, and cybersecurity, we keep your home connected and secure.

My company has been with Matt and The Local Circuit for many years. They are reliable and…read moretrustworthy. I have complete faith in what they recommend and they are there when we have a serious issue. They have never let us down and have always made a serious problem a priority. We have gone to them for purchase recommendations and have not been sorry with their suggestions, we have held off on updating computers at their suggestion, saving us money. I honestly can't say enough about the integrity of this company. Matt and Trent both, great guys, great company. Highly recommend.

After a series of terrible things happening in the last few weeks, I awoke on Tuesday, after 3…read morehours of sleep, to see the laptop stuck in some sort of updating loop. Feeling certain that nothing else could possibly go wrong, I went with denial and went to work. Imagine my surprise when I was heading home and my husband informed me he was unable to perform a factory reset. ;) So I turn to Yelp, and this was the first listing I called. The staff was very professional on the phone, and very helpful with answering my questions. I was told a diagnosis would be $50 and then that cost would go towards the cost of repair. In discussing options, he told me that a fresh install would be $90 plus tax, while backing up files would be $135. He suggested we come in before close so they could run the diagnostic overnight and keep the timeframe within a couple of days. I did call a couple of other places, just to check my options. This place seemed the most professional and had reasonable prices, while others were at least $65 more. Other places also stated they would have it 2-3 days minimum, but this company seems to understand people don't like being away from there stuff too long, lol. My husband and I brought it in about 5pm, an hour before they close. Based on our description, he seemed to understand what it was and said there had been many issues with an update in the last couple of days. They were of course going to verify with the diagnostic. It took such a long time to boot up that we started talking about the potential of a corrupted hard drive. To replace at it's normal size would not really add on to the time and would be $50. We even discussed upgrading it, which would be another $40, but add a couple of days for ordering parts. He assured us that we would get a call in the morning after they looked over the diagnostic, and they would let us know the exact problem and price before starting additional work. I liked this as I want to control my overall cost, instead of having it happen to me, whether I want it or not. We had already discussed what we wanted to do based on the age of the laptop and what could and couldn't be replaced on it. So we had an idea of how much everything would cost from the beginning. Since they are open from 9am to 6pm, we were hoping that one full day would be enough, but figured it might be a day and a half. I received an email with the status notes before I even left the parking lot. Nice touch! They called within an hour of opening the next day, but I was completely slammed at work and didn't get the message until closer to noon. The message was very detailed and assured me that our hard drive was fine. The call back was simple and easy and they got to work. Due to the time of the day, they said they would call if it was ready the same day, but it would most likely be the next morning. My husband picked it up around 10:30am the next morning without any surprise fees or issues. We even had our favorites menu still intact, and I can barely get my work tech support to do that right, haha! Overall, we are very satisfied with $135 plus tax to save our files and not have to buy a new laptop. The turn time for work is reasonable and the employees are knowledgeable. Hopefully, we don't need to see them again any time soon, but I would definitely use them again if the need arose!

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

This company has the worst customer service you have ever experienced. No one calls and talks to…read moreyou, only automated responses. If they do call, it's days later, and when it's convenient for them, with zero concern for the business. Then, when you do tell them at a convenient time, they don't call. Then I keep getting messages that if I don't contact them, they are going to close out the ticket. DO NOT USE this company unless you want to rip your hair out and have a computer that never works.

As a long-standing client through our law firm, we've been extremely disappointed with the decline…read morein service since the company's change in ownership. Despite our many years of loyalty, the new management has shown little regard for the history and needs of our account. Operations are now being managed remotely from out of state, and we've experienced repeated issues with unresponsive agents -- many of whom are not at their computers during calls, are difficult to hear, or unable to provide meaningful support. Nearly all of the previous knowledgeable staff have left, and the lack of continuity has made what should have been a straightforward transition unnecessarily frustrating. It's unfortunate to see such disregard for long-term clients and a serious breakdown in basic client service standards.