BED BUGS !!!...I stayed at the PAL Military Hotels Gibb Hall, building 128 room number 1, Ft. Hunter Liggett, CA. ( IHG Operated ) On, June 27, 2013 I woke to bed bugs in my bed, I took pictures and video. ( all time stamped) I grabbed my shirt and headed to the front desk to ask for a new room. On the way I stopped to explain my disbelief to my neighbor who was outside smoking at the time. I arrived at front desk, I displayed pictures and video evidence to clerk and received a new room. The next morning I spoke with a representative at the office, she offered to have the maid service was my clothes and items. I declined honestly not knowing, bed bugs get into your items. Long story short, I returned home and after a few days, I noticed a bed crawling on my luggage that was in my bedroom. I live in an apartment complex and went to the office to explain the situation to them. The property manager explains that by health code she is required to have my apartment inspected. My apartment was inspected and an additional bed bug was found in my bed, the tech explained that I did not have an infestation but it was in my best interest to have my apartment treated. This fee was tagged on to my rent, I contacted IHG and explained my experience at the hotel and that I had pictures and video and I brought the bed bugs home with me. The hotel told me they would conduct an investigation, meanwhile the hotel Gibb Hall, building 128 room number 1 replaced the mattress in the room and had it treated for bed bugs. I was never contacted for the pictures or video and I also have the statement for the man in the next room to me. I would just like to be compensated for the fees tacked on my rent not a penny more. This was the email I received from IHG. I feel as a Soldier I'm being Bullied and ignored, anyone with advice; Please Advise.. Thank you in advance ... email: xtremespeaker@gmail.com
Dear Mr. Alexander,
Thank you for taking the time to inform us of your concern during your recent stay at the PAL Military Hotels Gibb Hall, Ft. Hunter Liggett, CA. I appreciate your concerns and your comments are valuable. I sincerely apologize your experience did not meet your expectations.
I have forwarded your comments to Kimberly Brooks with the management of this location. I know she shares our vision of providing the best guest experience possible. The hotel took your comments seriously and immediately contacted their pest control company to come and inspect the room. The results of the inspection showed no evidence of any insects. However, should you wish to discuss further please contact the hotel directly. I have listed their contact information below:
PAL Military Hotels
(831) 386-2511
Once again, I really appreciate you sharing your comments with us. I know you have many choices when it comes to lodging and I hope you will continue to choose IHG properties for your future travels.
Sincerely,
Stephanie Hess
Executive Office read more