Quality, I usually drive to the other IHOP on Buckhorn for this reason but DoorDash doesn't give me an option. Pancakes a lil dark and omelette is definitely dark. I would say clean the grill but this location has low food grade scores all the time. I'll continue to drive out the way for my IHOP fix. I'm not sending it back, dated too many chefs for that. Owell, I tried. read more

IHOP - Big steak omelette - Breakfast & Brunch Near Me - Burlington, North Carolina

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My omelette was crunchy because the veggies were burnt. The grits were cold as were the pancakes. The service itself was nice but the food was horrendous. It was empty so I don't get it. The place is worse each time we go. read more

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They don't know how to operate a business. I'm here to get a pickup order. They told me it would be a 15 minute wait. 30 minutes later they tell me it hasn't even been started yet. People are walking out after being seated and waiting for so long. Save your time. read more

There was only 2 waitresses for the whole restaurant. My avocado toast didn't have any avocado. My husband asked for floppy bacon it was crisp. The whole floor is sticky. The bathroom stall door is broken. A glass of water was dropped on the floor right next we to me and glass was everywhere. The waitress was trying her best but with little support and the kitchen sending out the wrong stuff, what can she do? read more

We should have left when we encountered the rude hostess, but we didn't know of any of other breakfast spot close to where we were. She just looked up when I stood at her counter. No hello. No may I help you. Just looked up and stared. She literally closed the door on a family who were trying to help their family member in a wheelchair. She saw them. She called their name for their table and just kept walking back inside letting the door close behind her. Another patron and myself had to hold the door open for them. The restaurant rating is also a bit low. Didn't see that until we were leaving. It was nicely tucked behind the counter. Believe the other reviews, the service is very slow, the food is subpar. Portions are small here. I usually leave IHOP stuffed. I could have ordered something else. The waitress wasn't too nice. Food wasn't warm and it was wrong. The waitress attempted to blame us for the wrong order. No silverware. You are giving small plastic forks. No extra napkins. You have to flag someone down for condiments. Matter of fact we had condiments, she took ours and then rolled her eyes when we asked for it back. Drink refills aren't free. She didn't bother coming back to ask if we wanted more water or anything. Dropped the food off and said pay up front. No ticket to list our items. Sigh... Ok, think I'm officially done with IHOP. read more

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ordered food to go at 1015am and it was supposed to be done at 1032am, it finally was ready for pick up at 1115. they don't sit anyone in restaurant they just stay in the kitchen and never come out to let you know anything about your food. tried calling to speak to a manager there is no answer. will not be going back read more

This location was next to the worst. Besides the manager singing " I wish I could _____ every girl in the world " we did not get silverware, refills or even greeted upon entry. Communication goes a long way if you are short staffed make customers aware. Shout to the cook because she did an amazing job. This location needs help!! Ambiance ehh read more

The service was awful! I work in the restaurant industry and usually I am very polite and forgiving but our server did not greet us until us sitting there for 15+ minutes. It was very clear that they were understaffed and not well managed. The food was just as disappointing as the service. The chicken was burnt and during the visit multiple complaints could be heard from other tables and 3 party's walked out while I was there. The food was inedible and the atmosphere was very unwelcoming. I cannot begin to describe how bad this experience was, worst restaurant experience ever! My order wasn't even correct not only was the chicken burnt and un edible but also not made correctly and missing components that were listed on the menu. To top it all off the food took 40+ minutes to even come out. read more

This ihop is not the best at all. No Air Conditioning and it must be 80 degrees inside then there's the smell inside the restaurant. Dirt and garbage on the floor and still waiting on sugar for my coffee. The booth seating seems to be very tight and uncomfortable to seat at in the restaurant. Then the 15 minute wait to pay my bill and I suggest you go to another location. The air conditioner works in the bathroom at least. read more

Worst service ever. 30 minutes just to get water. Another hour just to get food. It's also extremely dirty.

This was the absolute worst iHop I have ever been to. My granddaughter chose it for her Bday breakfast and after waiting quite a while for a hostess to acknowledge us, we were told (quite abruptly) that they were doing a 20 minute 'hold' on seating. I counted and there were maybe 8 tables In the dining room that actually had patrons at them and it appeared at least to have that many servers. My only guess was that the kitchen couldn't keep up with the orders. There was a takeout and a door dash pickup while we were waiting. The bathroom toilets were 'full' and no paper towels. We left after waiting for over 20 minutes as did a patron waiting to make a takeout order. I get being understaffed but this franchise owner needs to reassess his business. Horrible and not recommend to go there. Sadly we weren't able to review the service staff or the food. read more

I knew when I walked in the floor being so sticky I thought my shoes would fall off would be a red flag . Also restaurant was empty in a Sunday afternoon. The food was so bad it was unbelievable the eggs tasted like flour moosh cold and odd the hasbrowns were so old and stale the pancakes raw. FRENCH FRIES WERE STILL FROZEN. I ordered my food and food to go for my daughter who didn't come with us. We didn't eat our food it was so disgusting we paid and left we took a to go order for my daughter ... it was too late to cancel it and this is what it was in the container. We threw it away lol just save your time and health and don't go it's so bad I don't take photos I wanted to get out of there. We paid around $80 for our meal and we didn't eat any of it lol it's so bad but I didn't want to be a Karen. Service was good but the cook kept screaming everytime waiter kept reminding him plates were missing lol read more

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The service and the food was awesome the cook went above and beyond for my birthday breakfast and that meant a lot to me and my 9yr old who loved the French toast . K Palmer read more

Attention it's TERRIBLE and server's are worse, you show up to the front door, all people including servers, bussers or busboys, cooks, etc.. seee you and never come back to see if can given to you a table.. after 10 min. Somebody show up to ask how many, then server past and past NEVER asking for a drink order, after 10-12 minutes came to say sorry for the wait, took the order and disappeared AGAIN, then show up with the drinks 6 minutes later DISAPPEARED AGAIN.. the back with the food with incomplete order.. I ask for the items she came after 7 minutes with the PANCAKES for complete the order.. and forget again the side of white toast for my dad.. ( he almost finished eating..) and she finally appeared with the bread.. I request the check and SHE RIGHT AWAY give me the personal tablet of device to pay... then DISAPPEAR again. Request To-go containers she bring it without a bag ..!! Conclusion SERVICE, FOOD and SERVER SUCKS! read more

Was in town for the weekend. Decided to have breakfast here with hubby. Service was a disaster. Server Makala (not sure if spelling is correct) sat us. After telling another server that she was sitting us in her area, the two of them had a few catty words back and forth. Come to find out the other server was the Manager very unprofessional. After she came out and brought us water, we were still waiting 15 minutes with only 3 other tables occupied. No one came out to take our orders. So hubby and I got up and left not before letting server Makala know that her and the manager are very unprofessional!!! Never going back!! read more

March 30, 2024 My husband and I were treating a friend and his son to breakfast. It was obvious that they were short-handed because it took way too long to order our food and was very slow to receive it. The ham and cheese omelet was not prepared properly - a plain omelet with 3 slices of American cheese laid on top with a sprinkle of diced ham and put under the broiler. The hash browns were brought out 10 minutes later, barely browned and cool in the middle. My bacon was undercooked, the waffle was limp and undercooked, the eggs cooked too hot with crispy edges. The coffee and tea cost $3.29 each which is ridiculous. The entire bill was outrageous. This is a real shame as IHOP has been an icon of great breakfast food. These folks appear to be inexperienced and leadership in the kitchen absent. We will not be back. read more

Completely inedible. Eggs are so undercooked, they stuck to the bacon. They're so runny they have leaked into my hash browns like water. So my "crispy" hash browns are soggy. And my toast isn't even toasted. And it's stale. All of this could of been prevented by taking 2 more minutes to cook my eggs fully. The order arrived at my house very very quickly which normally would be awesome but not if it means I'm receiving inedible food. It was so under cooked it was still cold. I would've gladly waited an extra 5 to 10 minutes if it meant my food would've been edible and worth the money. read more

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4stars are for the great food and our server Ms Titteana (I know it is spelled wrong!) But YOU ROCK MS LADY Pack your patience, enjoy your outing and the food read more

Ordered online on-line said 15 minutes got there in 20 waited 20 more minutes was told they had not started the order yet. The restaurant was half full. Asked for a refund was told they couldn't do that at the store. No way to do it online just blocked the transaction online. Horrible service Confused incompetent staff No clue how to run the place. Never ever go there its a disaster read more

Pulled up only one car in parking lot They opened????? Went in hostess- with baby- said I be right with you..... 5 minutes later while wiping tables---- even though there was NO CUSTOMERS. I be right with you( still with baby) 10 minutes later ask how many - omg how many you see??? I need to place a to go order... hostess starts texting then ask to take my order No customers I remind you 45 minutes I'm still waiting O I forgot only THREE WORKERS & baby read more

The service was excellent and so was the food. We were welcomed and seated. Our order was promptly taken. When we were leaving our server brought us drinks to go. It was a great experience. read more

The new manager and staff made this the best visit we've had at IHOP in a long time. We will return soon!!!

Just attempted to get breakfast this morning. After waiting for close to an hour, we had to leave since they apparently "forgot our order." How can you forget a customer? read more

Good food. Good service. Can't really complain about anything! Got the 55+2x2x2 breakfast. Eggs perfect read more

Had been hankering for a stack of NY Strawberry Cheesecake pancakes. Wife ordered new taco pancakes with bacon, sausage, and scrambled eggs. They sent out two orders of sausage. Waitress apologized and then proceeded to say they/the kitchen needed her to take half the links back before she could bring out the bacon. WTH?! They screwed up and are so petty to take back three sausage links which I hope to God they aren't sending out on another person's order. The food was great and waitress attentive enough, but have never seen such a petty and unsanitary situation. So, splitting the stars brings us to their average. read more

Came with my husband on Saturday morning and dang, they were busy! Thankfully we only had to wait for 15 minutes, however we were kicked out of the lobby into the cold wind because of social distancing. I got the pancake combo with chocolate chip pancakes, sausage, hash browns, and eggs. It was a standard breakfast and CHEAP! My husband got a spinach omelette with ham and 2 New York cheesecake pancakes with coffee and he said they were very good. Not a bad breakfast for $25. read more

do not go to this IHOP I ordered online 30 minutes before hand and had to wait over an hour to get my online order I do not blame the staff because they were doing the best they could I blame management for not having enough people in the kitchen to cook they turned away while I was there probably over 30 to 40 people I will never go back again read more

Absolutely abysmal experience. I never leave reviews and eat out a lot. Trust me, this place is absolute garbage. Do not waste your time coming here. Almost an hour to get drinks. Hour and a half later no signs of food at all. Slow moving staff who don't seem to care at all. read more

What you would expect from IHOP food wise. Had to wait forever to be seated and also to check out as there is no assigned hostess or cashier. read more

Worst place ever. Was told 20 minute wait- after an hour and fifteen minutes a woman went to complain. There were two tables inside with people. To go orders taking preference but they also had long wait times. People were leaving and no one was seated. Evidently the manager and two others in the kitchen but wait staff just lingering at the back. Very poorly managed. Won't be going back there. Ran into several others that left there at Cracker Barrel! Wouldn't even give it one star but it wouldn't let me leave a review! read more

I am not from this area so I was not familiar if the service would be good or not. My order was supposed to be ready at 9:09 AM and arrived at the restaurant at 9. When I arrived there was already a backup of people who have yet to get there order and I did not receive my food until 10AM, which the order still came to be wrong. I understand short staff issues, but when there is no update and the employees don't even have an answer is unprofessional. The food was thrown together in the bag and mediocre as well. I ordered no blueberries as well on my crepes, and still received them. A refund should be reprimanded. read more

IHOP - Breakfast & Brunch Near Me - Burlington, North Carolina

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I ordered breakfast the first time for deliver. I work right around the corner and it took them almost 3 hours to get my food ready and delivered. It was cold, cooked horribly, and not even edible by that point. It looked and tasted like it sat out for hours. The second time I went there in person. I was greeted by a man wearing dirty, stained clothes. I was seated right away. After an hour of waiting for my food I had to leave because it was my lunch hour. I asked for my food to go and it took another 20 minutes to get it. I was fuming. I contacted the location and wrote an email. The manager offered this: ​Hello, I am the new general manager of this store and in hopes of upholding the store's character/reputation I am reaching out to you in hopes of a response. I would like to apologize about the visit. Also wish to assure you that we do not wish to remain in a negative place and wish to grow and develop our staff into a pleasant Team. May you please feel free to reach out to me at any time. I apologize for the inconvenience and appreciate your feedback. Greg Perry Ihop498@sunihop.com 336-343-6040 NEVER GO THERE. THEY ARE SLOW. THE FOOD IS TERRIBLE. THE SERVICE IS WORSE. read more

Bad food, order wrong, slow service, noisy. Just an overall negative experience. Done.

DON'T WASTE YOUR TIME!! If I could give this location a ZERO, I would! We were fine waiting a few minutes to be seated. After that, it all went downhill. The couple who were seated after us and ordered after us, proceeded to get their food and good 10 minutes before us. Then our food started arriving. I ordered the Colorado omelet with mushrooms, no green peppers, with pancakes. My fiancé ordered the Breakfast Sampler. His food came out with my pancakes. We ask for silverware and get plastic because "there isn't any ready". My fiancé was missing the bacon on his sampler and I was missing a pancake. The young man went back, got my MIA pancake, and reminded the cook that the Sampler comes with bacon. He asked whether the Colorado omelet was ready... hadn't even been started. It finally arrives as an EGG WHITE omelet with no mushrooms. Still no bacon for my fiancé. The server takes my omelet back and tells the cook that he "accidentally hit all white". These people have no idea that I can hear EVERYTHING being said because the restaurant was very slow. That's when we ask for the manager. First, she went to the wrong table, went to the register and printed off a bunch of receipts, and then wandered around telling Jaquavius that she needed that "ten" from him. It took her a little while to make her way to our table. She walks up smiling and immediately apologizes saying that she'd gone to the wrong table, and follows it up by saying she'd taken my meal off. As I proceed to tell her everything that had gone wrong including that we'd been waiting for her for 9 minutes, she gets angry when I told her that we were STILL waiting on my fiancé's bacon. We tell her to forget it because we're leaving. At this point, she walks away talking about "SOME PEOPLE". Is expecting decent customer service wrong? Is wanting ALL of our food too much to ask? I've worked in food service and I've been in customer service for over 30 years. Absolutely unacceptable. read more

We have always liked the food at IHOP restaurants, but they seem to be having trouble getting good help as other establishments are also. It is somewhat disappointing that the workers are not attractive in appearance, although that isn't a major problem. The 55+ menu included a roast beef dinner with 2 sides. The beef was very good and an appropriate serving. The mashed potatoes were too soft and ran on the plate and it was not a scoop or dip of creamed potatoes, which wasn't attractive to see or to eat. The side salad was fine. We probably won't give them much future business. read more

If I could give no stars I would. Worst service I have ever received. We came in and the restaurant was empty, we never received a server, and the bus boy brought us our drinks and took our order. As of right now it's been 30 minutes and we still don't have our food. This place is awful. I should have realized when it was empty. read more

Hello, I am a long haul car carrier. I was in the mood for pancakes and was running low on gas. I came across this IHOP it was next to the gas station. Staff here are very nice and dedicated to there jobs. Kayesha S. My server was very polite and always checked on me while I was there to make sure everything was ok. I'm not sure the other ladies name but as I was seated she was leaving to go home and get some rest to be back to start another shift in the evening. No complaints all staff members in high spirits. The IHOP in Burlington, NC is a fine establishment that shows the true back bone of the American Working Class. read more

This restaurant is a literal joke... we got here and were sat immediately but it took us almost a whole hour to get our food.. Our server was nice but the kitchen was horribly slow and the restaurant was almost empty. The ambiance is horrible and it needs an update. This IHOP has been horrible for years everytime we come here, and they need to be shut down immediately... yes it's that bad. read more

Employees just stand around talking when customers are waiting to be helped. I've waited on pickup orders numerous times for 10+ minutes for the food to come out cold or to ask an employee and them say it's been waiting in the kitchen. This location just needs to get shut down or a major change in management. read more

Since I can't do a review with zero stars I'll put one. Let's start the list 1- we flagged down the host for service22 min. After sitting g down 2- 5 min more, then coffee cup. With a huge chip on the side, to cut a lip... 3 waitress took the order without writing it down, got it wrong btw, and didn't come back to askif it was ok, 10 minutes later , got the toast- cold. No refills on coffee. 4 clearly the service was motivated by our skin color. We watched others come in after us, get service and receive their food before we even got beverages. The waitress would not serve us snd we were in her section. clear snd definite discrimination because we are white! we will not ever go back and if you are white , dont bother !!!!! So disappointed, so much for CRT! Equality for all , not at this restaurant! ! read more