There was only 1 employee that was running the entire restaurant. GOD BLESS HIM‼. Somebody had defected on the bathroom FLOOR in the ladies room. There was no toilet paper or lock on the ladies bathroom door. We were there in excess of 2 1/2 hours for an omelette mid afternoon.‍. I truly felt sorry for J our waiter. He was outstanding and doing a great job under extraordinarily bad conditions. read more

Someone needs to fire the whole staff! Been here a half hour and nobody around me has gotten any food. I should have just waited at Cracker Barrel. Cant comment on food because we can't get any. Ridiculous. read more

Don't understand the bad reviews here. My family and I been here over a dozen times. Never had a bad meal or a bad experience. Seated promptly. Waitresses have always been friendly and informative. We always go on a Friday night. Maybe that makes a difference. Don't know but we will continue to enjoy it!! read more

Went into a entirely empty iHop and was sat at a wet table of all places. Never even got greeted by a server before we watched the next table walked in and get seated with immediate service. Walked out because obviously the staff didn't want our money read more

There was plenty of staff but my waitress seemed to hate her job. I didn't receive the salsa with my omelette. Didn't get the toast we ordered as a side until food almost gone and then it was a slice of bread. We paid 1.99$ for a slice of bread? Ridiculous!! Never refilled our drinks or coffee read more

Only wish I could give them zero star! This is one of the worst IHOP I've ever been to and yes, I will never return. We came here for Saturday breakfast/brunch around 11am. There were lots of people ahead of us but only took about 10-15 minutes to get our table. We got seated and our waitress got our order pretty quick. Cool. We were waiting and waiting drinking our water and it's been 50 minutes and we haven't got our food yet. I was getting so hangry. Our waitress finally showed up with our food and great, she brought me wrong food. Even worse, we don't even have silverware to eat our food. First of all, I told her my food is wrong but I don't want to wait so it's ok, but we still need silverware to eat something. She apologized and gave us "to-go plastic forks" from her pocket. At that point, I was like are you serious? She was so busy, so she basically just dropped them off and then left. I had to ask her again for "real silverware". She brought my food again anyway because apparently, it was her fault grabbing wrong food from the kitchen. I did eat my food, food was OK but the service was absolutely terrible and their place smelled like crap. I dont know it was because we were close to the kitchen or that whole place was so dirty or what but gosh, this was one of the worst IHOPs ever. I probably will never ever come back to this IHOP, I would rather starve myself. read more

By far the worst IHOP experience ever. The establishment itself is not well kept or clean. Service was poor at best. It took 10 minutes just to be asked what we wanted to drink. Another 10 just to get water and coffee. Once our waitress finally took our order, we waited an additional 30 minutes to get our order. The order itself was unpleasant as well. I finally received my side order once I was finished with my main meal. Several items on our meals were over cooked. My son was given the wrong sandwich, but he didn't say anything because he didn't want to wait another 30 minutes. Worst experience ever. IHOP is off my list forever! read more

It's an IHOP. Been to one, pretty much been to then all as far as food goes. This one was laid out pretty much like every other one I've been to. The service was pretty decent. The booth we were seated at was clean and had everything it needed on there. Our waiter was great and patient. I ordered a plate of strawberry and nutella crepes. They were so good! Also got a side of hashbrowns, which were pretty standard. It's IHOP. read more

IHOP - Nutella and strawberry crepes. I was in mid chew before I thought to snap the picture for my review. Excuse that. - Breakfast & Brunch Near Me - Burlington, North Carolina

Unbelievable. When is the last night this place updated that smelly carpet but that's not the worst part...The waitress was scratching and patting her head to relieve the itching. The steak look liked it came from a cow with a tumor. Im not going back... read more

This was one of the worst experiences I have had in a restaurant in a long time! They sat us relatively quickly, but then we waited for almost 2 hours for our food, and everything was wrong. We also had asked for crepes, to be informed 90 minutes later that they no longer had crepes. I will not be returning to this location ever again, and may be a while before I will return to an iHop. read more

Traveling. Thought I'd try out of town IHOP again. Past experience was horrid service at past IHOPs. No different here. Dirty table. Dirty silverware. S read more

When my husband & I moved to Burlington,NC in July. One reason we chose it was because of its location close to our favorite eating place, IHop. Not long after we got moved in did we learn that location was permanently closed. Needless to say we were very disappointed. God answers prayers. Miraculously, it's recently re-opened. We've already been there several times and I have to give kudos to the wonderful assistant manager, Mr. Rivera. Whether the restaurant is slow or busy, Mr Rivera has gone above and beyond to sit us quickly. He comes by to check on us often. Makes us feel important. Ive watched him interact with other guests, help servers on the floor and even help in the kitchen. Seems like a real hard worker. I hope you keep Mr. Rivera for a very long time. Food as always come as ordered and delicious! Will definitely be return customers. read more

This was the worst dining experience I've ever had...waitress had an attitude, waited over an hr for my food, got double-charged, & the host was profusely sweating/wiping face w/ hands & then picked up our silverware which I took the napkins off of all of them. read more

I would not recommend this IHOP to my worst enemy. We have been sitting at the table for well over an hour and still haven't gotten our food. The restaurant is basically empty so there is no reason for this long wait period. The most aggravating thing about this place is the ridiculously loud music that sounds like you are at a concert. We asked the manager to lower the music and he refused to claiming the receiver was broken so I asked him to just unplug it. He refused to do that either. Our waitress was also complaining that she was having a hard time working in such a loud environment. Terrible place to eat. read more

Agree with Mike M. Fire them all. Definition of slow, even when two thirds of the tables are empty. We just left after an hour with no food. Hopefully the owner will read this. Can't get that wasted hour back though. read more

I can't believe I came in and sat there for at least 15 minutes waiting for someone to attend me. There was barely anyone and the waitresses were sitting down rolling silverware , looking at us as if we weren't there. read more

The very worst customer experience I have ever had.Both the host and the waiter talk to you like u are some piece of sh**.And all I asked was when my food was gonna be ready after waiting for an hour.Their exact response was i don't know.go sit somewhere while yelling read more

We waited ten minutes before being put on the waitlist. All the servers knew there was a line, but no one came to help (guess they aren't cross trained). The hostess was assisting someone with a pickup/to go order. A group of 5-6 people and a group of 4 people left while waiting in line for the hostess. Once seated, our server took our drink and food order in a timely manner. It took about 15-30 minutes for the food to come out and not all of it was there and two things were wrong. Everything that came out was warm, except our orders of eggs, they were room temperature. A 7 top music group got seated right behind us and were singing and playing music on their phones the whole time (not the restaurants fault). After we got all of our food, we didn't see our server for 20-25 minutes. Before she came back, she went to the back and requested a remake of something for another table and made a rude comment that the customer (6 feet away) could hear and we could hear ( 12 feet away). Most of the time we were there, several of the servers were just standing in the kitchen and chatting. They also had conversations across the restaurant. It seems like there isn't a lot of accountability from management and employees need to be cross trained. You never know when someone from corporate is coming by. read more

Nope! Nope! Nope! Nope! Nope! No way! No! Nope! Nope! Nope! No siree Bob! Gross. Staff forgot half meals and our pancakes. OJ taste like nasty water. They said, "yep, that's our new orange juice". Very dirty. read more

I only wish I could give them a zero star. The service was awful orders were wrong. Tables weren't getting cleaned off. They just sat there with dirty dishes. And our server kept telling us that she was sorry or the bad service, but the manager was having to work in the kitchen and it was just a busy weekend. Well I'm sorry but that is no excuse. Our server had four tables one was a larger one the others just had 4 each. One table had been waiting a hour for their food. That would not have been me. The larger tables order was wrong along with ours. She never came by and asked for refills or how we were doing. Took almost 15 minutes just to get our ticket to pay. Worse experience ever at an IHOP ever. read more

No option for zero stars so have to put one star. In town for medical appointment and had a break to get something to eat. Sat in this restaurant for 45 minutes waiting. Restaurant was not crowded when we arrived, maybe 5 other tables. When we explained we couldn't wait any longer and had to leave, our server, Meeka, expressed how rude WE were. Left money on the table for the coffee and left. Good luck to the people left waiting. Truly unprofessional staff and not so clean restaurant. Don't waste your time going here, take the time and go somewhere, anywhere else. read more

Very, very slow service. Floors are so sticky and dirty. Tough go at this place. Would skip, go to someplace else. Anyplace. They also are not open 24 hours. read more

So sad. We went to eat around 8pm hoping to have a nice dinner with our friends. Asked for hot chocolate, they were out. Asked for orange juice instead, they were out. Ended up with water and Pepsi. Next for the food. He takes out order fine. Comes back, we can't serve you your turkey dinner because they were out of stuffing. My friend wanted two more crepes, they were out. Ordered something else. They forgot my sausage links. The server himself wasn't bad, the restaurant just couldn't get orders right and they were out of literally everything we went in for. Pretty disappointing dinner. Won't be going there again. read more

Giving it a one star is pushing it!! mobile review This place is disgusting!! It smells really bad! True story-- me and my family went to eat one night and there was a dead rat in parking lot near the door. We should have left and gone elsewhere. We went in there was a bad smell , then we ordered it took them about 30 minutes to bring food then mine was out 15 minutes after the other orders were. The food looked gross not fresh. Then on top of all that I ask the waiter to give me a refill so she gets a styrofoam cup from who knows where and truly starts pouring into my cup from this styrofoam cup! I was like "recall your joking me? I was disgusted!! I don't ever want to go to another IHOP especially that one in Burlington STAY AWAY!! read more

Pretty good but it has bad service hate to say it,most IHOPS are good. In this I waited 30 minutes and my kids were late for camp. My advise is get some better staff Iris m read more

HORRIBLE ...ok , I get the wait because they were busy but to sit down and not get food for ever an hour is ridiculous. The waitress would go MIA, while the other waitress was doing multiple tables at once ours couldn't even get our order right. She also never came back to the table to ask if we needed anything or offered refills. The food wasn't good either and was cold, we were just ready to go. So asked for the check and still took forever. She had more dirty tables in her section empty than than the other girl who actually had more tables seated. I really don't get how someone with more tables can do better than this girl. Bad Customer service and food makes me not ever want to return. read more

There are 5 employees here one of which is the GM, Corey. However, everyone except Jay is literally sitting in their tail while Jay seats customers, takes orders, cooks the food, serves the food, AND takes and prepares online orders. The GM is here...sitting in plain view, and doing absolutely NOTHING! Never witnessed anything like this before. read more

The food was really good. The service from the host and manager were really well. Our waitress rushed us and was very rude to us. This is what made our experience overall bad read more

Ordered takeout breakfast. Part of the order was for strawberry cream crepes plus the seasonal fruit cup. Drove straight home, opened the container. NO FRUIT! And, whatever was supposed to be the cream was soured and yellow and smelly. I now understand why I-hop is closing so many of their restaurants. read more

Honestly I will never be going back, the server who was waiting on us was pretty rude and greeted us like if we had said anything bad to her. We clearly gave her our order and still got it wrong. She started to complain about a table in the kitchen and then proceeded to say "I should've just left the people standing at the door". The manager (at least who we think is the manager) is walking around almost doing absolutely nothing to help out. There were so many dirty tables all over the restaurant and floor was dirty with food and trash. I work as a server and what I saw today was a complete mess and staff that needs a little more training on how to speak to guests. Waffle house has better service than this. read more

I would not recommend anyone to order online or attempt to do curbside pickup at this location. I've attempted twice and the experience was tremendously poor each time. Each time I've ordered online the staff did not honor the pickup time in my confirmation email. I had to call several times to receive my curbside order. Each time I would call they explained that they were busy, however, I would see other curbside orders going inside and receiving their order. It seems to me that the staff are too lazy to bring the food outside to the vehicles and want the curbside orders to go inside because they're so "busy". read more

I am a local in the area but rarely eat at IHOP. Had a taste for a good breakfast after visiting the Hospital for a early morning visit The restaurant was empty, seating was slow. Ordered a omelet a order of toast coffee and one pancake. The order was slow in the making but well cooked. A delicious meal. However I did not realize it would cost me the price of a good steak. Over priced. read more

I had an amazing experience. I was so sad when they closed down, but it was definitely for the better. The food has always been great, but now the service is so much better. I think it's underneath new management. Every single staff member was so friendly. I'm glad you guys are back. read more

Unfortunately this ihop is like many other businesses in Burlington, NC. It's just overall managed and run poorly, I would not recommend this place to anyone :( read more

Outdated, old, nasty interior and the food was cold and over priced. Our waitress was good and that was the only decent experience here. They're in desperate need of remodeling and cleaning. read more

Where our waitress was pretty good, they seem to be a little slow at times. And I hope they have more than 2 waitresses when the rush comes in. But all and all, the food was good. read more

The food is always good. They have a great variety of breakfast and lunch/dinner meals. The serve varies. Sometimes it is pretty good. Other times it isn't. On my last visit, it was poor and the place was dead. It can be very busy on the weekends since it is near a major shopping area and intersection. read more

Daughter and I was there yesterday and I had the chicken florentine crepe, first time. DELICIOUS! We were back today and had the Tuscan meal.... DELICIOUS as well. read more

WORST IHOP EVER. Zero customer service. My son and I waited for almost 30 minutes. No one ever came to take our order. I wish I could give a negative star. At least three serves walk by our table a few times, every single one of them ignore the fact that we were sitting there with our menu open and ready to order. We obviously left the place and went to spend my money somewhere else. read more

Won't be coming back to this IHOP again! Food was disgusting, and so was the service! Very disappointing.