I accidentally forgot to press the "no sauce" option on my order. So, I asked the busboy if I could…read moremake a last minute change. He came back saying, "The kitchen already made your burger," and left again. He proceeded to make the burger himself! (there was a huge line which makes this even more impressive)

While waiting for my flight I got hungry so I stopped by Shake Shack in JFK Airport. The line was…read moresuper duper long. It took a while to finally order (you have to order 1st through a kiosk) & then wait for my food,but once I did, it was freshly made & I guess worth the wait. I ordered the avocado chicken sandwich w/a side of French fries & a Coke (Coke and a smile)! I dont like that you have to order each item separately instead of as a meal. It makes it more pricey.The food was fresh,flavorful, & tasty, which helped kind of make up for the long wait. The ambiance was pretty cool, too. There were lots of interesting decorations & artwork on the walls that gave the space some personality and made it more fun to look around while waiting. It had a casual, lively airport vibe, & the wall decor was a nice touch.

Food was great but what really stood out was our server Kevin!! Best airport server I have ever met…read more- thank you!!!

Food and service Good fool and service highly recommended…read more The cheese burger was tasty, needed more onions

Layover at JFK on the way home and decided to grab dinner before flight. The restaurant was busy…read morebut the nice hostess sat us quickly. She pointed out the QR code to place our order. We were greeted maybe 8-10 minutes later by our server after having placed our order. She dropped off our drinks and was pleasant. The food was good. My BF had the Bistro Burger with Fries, $23 and enjoyed it. I had the Hot Honey Fried Chicken Sandwich with House Made Chips, $19. My sandwich was tasty, I really liked the hot honey. The restaurant is decorated nicely with lots of windows facing the tarmac. It had a more upscale vibe than most of the places at the airport. Operations seemed to run smoothly and although busy, we didn't feel rushed while dining.

Good good, service good but I was surprised with a small 'Emp Benefit' charge on the bill…read more Don't nickel and dime me.

I really like my Chase Sapphire Reserve (CSR) credit card. Even with its high annual fee, there…read moreare enough credits/rebates to make up for the fee, especially if one travels a lot. Like other high-end travel cards, the CSR gives complementary membership to Priority Pass (PP). Unfortunately, there just aren't that many great PP options domestically for the airports that my wife and I travel to (through). The best use of the membership has been getting free snacks/drinks from a Gameway at our home airport (LAX)..and occasionally a free chair massage when traveling through ATL. Well, with this initial visit to this lounge (first one to any Sapphire Lounge), I've now gone to a really good domestic lounge, not affiliated with AMEX or Delta. It was impressive, especially since it didn't cost extra. Chase has partnered with Airport Dimensions (owners of 'The Club' branded set of airport lounges across the U.S.) to open the Chase Sapphire Reserve Lounge Network (only nine lounges so far). Airport Dimensions is owned by the Collinson Group, which also owns Priority Pass (the biggest airport lounge system in the world). This lounge is located in Terminal 4 at JFK, on the upper mezzanine, right next door to the AMEX Centurion Lounge (which my wife and I had visited on our last trip to NYC in 2023). There was one attendant manning the desk, and he let us in after scanning our membership QR code and boarding passes. We were able to find seats, and realized that it wasn't too crowded. We got there just as breakfast was ending (10:45...not too much of a selection yet). There was a breakfast buffet, and the bar was open. Got their specialty cocktail (a Sapphire Spritz made with vodka)....realized later that almost everyone else was ordering their drink through the Sapphire website (accessible by scanning a table specific QR code), getting it hand delivered right to their table. Delivery to table is a great feature of this lounge, differentiating it from competitors like Centurion and Sky Club. Once lunch opened up, more menu items became available, including a Sapphire Burger with Fries, with a decent ability to customize. My wife and I ended up separately ordering a burger and fries, and I got their two local beers on tap: TALEA Beer Co. Watermelon Splash Sour Ale and a Coney Island Brewing Co. Mermaid Pilsner. Everything got delivered per order in decent time, and the waiter was pleasant about it. The beers were great, and the burger was good quality...would have perfectly satisfied with the dish at a burger restaurant. The fries were decent, too. There is a self-service soda machine on the premise. I did try checking out the washrooms, and saw that there just isn't that many stalls for a lounge this size. After finishing our beers, we left the lounge in plenty of time to mosey to our departing gate. By the time we left, there was a line that had formed outside the lounge to get in...so they must use a strict queue to maintain the amount of people at the lounge to be under the maximum seating. That being said, I recognize that much of the experience depended on the lounge not being packed, so we got lucky (coming on a Thursday just before lunch started and leaving a bit after noon). I've read that Chase will be changing admission rules. Today, any PP member can enter the lounge once a year. Starting August 15, only members with an eligible card (like the CSR) will be able to enter. Can't wait when they open the new Sapphire Lounge (scheduled for late this year) at LAX! Might make me reconsider maintaining my Delta Reserve AMEX card.

In December 2025, I used a chase sapphire reserve card to enter. I came from another terminal to…read moreuse this lounge. I had to wait five minutes in line to enter the waitlist which itself took another 45 minutes. people were sitting outside the lounge waiting for their turn which didn't feel very premium. inside the lounge was very crowded and the attendant had difficulty finding me a spot, but I was able to spot an empty seat for myself. the food was really good, but that was about it for the lackluster "premium" experience. dont go to this lounge in the afternoons because it's too crowded and it's a hassle to come all the way to terminal 4 just for this lounge since you have to go through security again. there is no pathway or air train that connects the terminals on the secured side. there was a bar where I've seen great reviews on but I only had 10 minutes because I needed to leave to re clear security at the other terminal my flight departed from. Part of the reason for the lackluster experience is that this is a lounge ran by Ethiad that contracts for chase sapphire reserve. Ethiad customers have no waitlist. And if you are normal priority pass you have no chance making it in on the afternoons. Expect to get turned away aa I saw some people were. The lounge was pretty and aesthetically pleasing though.

I was in JFK airport catching a flight to Puerto Rico. I was really hungry so my cousin & me…read moredecided to try this restaurant. We wanted a waitress & to dine in. This was one of the few places that had those options. I ordered a chicken parm sandwich w/ the marinara sauce on the side. It wasn't too bad. I feel like the chicken cutlet needed more flavor & was a little dry. It was pretty pricey as well. The marinara sauce had way too many onions for my liking. My cousin ordered a meatball sub & garlic bread for the table. The garlic bread was descent but a really small portion for the price. We waited a little bit for our food to come out .The waitress was very attentive & super friendly. Her name was Veronica. Kudos to Veronica for her awesome service! Thank you!

I was very surprised that the food here was actually bearable, but was turned off slightly by…read morehaving to pay for your food before you even receive it. While this place is nothing special, the food was pretty okay. The mozzarella cheese they serve here is fantastic. EDIT: I noticed that the owner only replies to positive reviews of this restaurant. Is there any sort of reconciliation for people with negative experiences?? Please let me know by messaging me here

Grabbed a table here and ordered breakfast while waiting for flight at terminal 5. The breakfast…read morewas tasteless! Egg whites were bland and soggy, the potatoes were dry and the toast tasted like cardboard. Definitely not worth the $25! A waste of money, I took a couple bites, realized how awful it was and then decided not to continue eating.. The service was great however! Lovely and friendly staff members! But they definitely need to hire a new cook!!

Paid cash for small draft beer and the bartender hands me an iPad and says it's $22…read more BECAUSE they have it automatically set to 18% tip. I'm having a quick one drink before I board my plane. I'll throw you a dollar or 2, but not 18% just because. You didn't do anything other than pour a beer. I know prices are inflated in an airport but $20 for a local tap pint is ridiculous

STELLAR!!! One of the few lounges I've visited with ample vegan and vegetarian options. THANK YOU!…read more Well staffed, plenty of space - including lots of little coves for work, sleep or just some quiet time, full coffee station (espresso, lattes, tea etc.) AND dessert bar!

I have always felt that delta lounges have been a waste for vegans and health conscious people…read morebecause there is never substantial anything plant based at any of the lounges I've been to with Delta before this one except the one in Seattle - which did have options. However the Delta lounge in the A gate area NEVER fails to impress. Their vegan chorizo is amazing, their vegan soup Is amazing/ their cauliflower wings- AMAZING. I AM SO IMPRESSED. Now if they could just add a vegan dessert option I would be beyond amazed. Everyone here is SO polite and I love the ambient music. I also love the NA options and the helpful bartenders. A+++++++++++

First class all the way. Dining experience, atmosphere, cocktails all on point. Steal Tartare,…read moreSteak Frites, Brooklyn Stonewall Ipa, Willamette Valley Pinot Noir. Lovely service. Showers also.

The best lounge I've ever been! Wonderful ambience with nice fire place, a great bar, and sit down…read more'restaurant' where you get to pick whatever you want. The service is on point. All of the staff is super attentive and friendly. You'll be lucky if you get Rodriguez and Rohiud. Food is good with great attention to detail. 10 out of 10!

Worst food and service ever…read more $25 salmon bagel. The idiots couldnt even remember cream cheese.

Awesome spot to grab a bite while waiting for my flight. WiFi was not great but the food was good…read moreand the staff were friendly.

Pretty much the ultimate lounge experience. Even when it is packed, which it was when we went, we…read morestill managed to find comfortable seats and enjoy the amenities. The food in this lounge is excellent, highlighted by the full service restaurant which is on-site. While I was not super thrilled with the burrata, my burger was pretty tasty, and the desserts were top board. If you don't have time, the buffet is also expansive and has a lot of the same food available. The highlight here are the made to order salads, and the fresh baked brown butter chocolate chip cookies. Wow they were so good with a glass of milk. I took a shower while here, and that too was an excellent experience. You get your own full bathroom, any toiletries you could need are available, and even some you would not expect. The shower was roomy and had multiple shower heads. Of course, open bar, and I recommend the espresso Martini. The only think that was disappointing was the spa service... I mean, the fact there are free spa services at all, means I cannot complain too much. But the facial treatment offered basically amounted to putting on some lip balm and rubbing ice cubes all over my face. Anyhow, great lounge, and an oasis from the airport hell that is JFK.

Absolutely the best lounge I have ever been to. There is a full Service restaurant that 1 can order…read morefrom the menu, as well as a buffet. For breakfast, they had an omelette station, a bagel station, with multiple different offerings of hot and cold items. There are spa services, including any facials and mini massages that are all about 15 minutes long. You can even have a hand massage! There are sleep hard areas and you can have a shower. I enjoyed the chair massage which is AI controlled for precisely massaging your body. There are multiple different areas to sit in including a lush green area. There is a complete wall and you're allowed to order drinks at any time the service staff are amazing and will make drinks according to whatever you desire. I had a pink petal. You must be booked on Delta flight and no guests are allowed. You cannot purchase entrance into the lounge either. It is well worth arriving early to go to this lounge.