Fantastic food, very good service, and was very clean. Our server didn't even have to write down our order, and got it perfect. I'd say it was better than the IHOP back in my home state. read more

This place needs help ASAP!! You wait 10 mins to get a seat. 15 more mins to get your order taken, 35 mins to get your food. A solid hour wait time before getting your meal. Nearby tables are overloaded with dirty dishes from previous customers. read more

Tried this place during the week. This place was empty. When I ordered coffee, they just started brewing it. I asked for whole milk and they did not have any, only creamers! When I ordered food they messed up my order, some of the items on the menu they did not have. I heard the chef complaining in the back. Place is a wreck...avoid this place. At this point they should just shut this place down! read more

came to eat breakfast today and had a great experience good food and great service, seems like some new management and we like it

The food is very high priced for small portions. This place is NOT good for a relaxing dining experience. The managers & staff are arguing, the service is VERY slow and you may order 3 items but only get 1 at a time and the folks with you may not get their food until you are done eating IF you want a hot meal. The plates, cups and flatware had to be sent back to get cleaner dishes. This place is a trainwreck. read more

The food doesn't seem to be as good as it once was. My fiancé ordered French toast today and when they ask her whether she wanted sausage or bacon, she said sausage patties. Well when they came out, they were plant based and cost over seven dollars. She didn't realize that the patties were plant-based. The girl took them back but only after huffing and puffing and saying we should read the menu more carefully. Who in the world, by default, wants plant-based sausage? It wouldn't have been a big deal if she hadn't gotten an attitude about it. read more

Food was delicious and brought out in a timely fashion. Diamond was our server, and she was so friendly and sweet! We will be back for another great breakfast! read more

I don't know why people gave this place bad reviews. This was our first time dining here and we were VERY pleased with the food and service. The food was hot and fresh and very tasty. The staff was friendly and attentive. If we are back in the area we would dine here again for sure. read more

Service just isn't there!!! After waiting 48 minutes on our food that wasn't delivered, we decided to leave. The table that came in 15 minutes after us already got their food. As we were walking out the server yelled across the dining room floor at me saying that lady is bring out your food. Now mind you there were like 4 tables with 2 people at each and a big group at another, then our table of 4. So I proceeded to tell her we waited all that time and tables that came in after us got prompt service. Not to mention pieces of napkins floating in my daughter's drink. Server didn't come back to our table for us to mention that. They really need some good management and some training in this establishment. read more

You could not have created a worst dining experience!! Confusion in ordering, forever to get drinks and we are only table in here! Party and arguing in kitchen!! Food was not good! Had to ask for refills!! Will not be back ! Nobody smiles !! read more

A large group of my family went here last week after my daughter's school ceremony. This seemed like an easy choice with something for everyone. We waited for a few minutes for a table before a VERY confused hostess became completely flabbergasted about where to seat us. There were seven of us, five adults and two children. She first tried seating us at a regular size booth. Then she spies a large seating area but it still has dishes and table left from the previous customers. She's still unsure what to do and then says someone will clean it while we basically stand near the table and wait. Thankfully another waitress steps in and asks us to sit back down in the waiting area until they can find us something. Another few minutes pass us and they seat us on the other side of the restaurant closer to the kitchen. Our waitress took our drink and food orders and it wasn't long before we got our food. Everything was correct when it came out, but my daughter, who ordered the cupcake pancake, looked much different than on the menu picture. It just looked they dumped the toppings on because they didn't care. Our good tasted fine, not expecting it to taste gourmet or anything. IHOP is pretty much what you think it's going to be. read more

Honestly this place should be shut down. They literally have KIDS yes KIDS helping clean tables and going in the kitchen. People treating this place like it's home and having family hang out while their on shift. Our waitress was great and the food was fine. read more

I was reluctant to dine at this IHOP due to the poor reviews but I am glad I did! This was the best IHOP I have ever eaten at. It was very well staffed with attentive and courteous staff. Even the manager went around to all the tables to make sure customers were satisfied. The food was delicious. I would definitely return to this particular IHOP and appreciate how well run this location was. read more

Me and my bf called in a to go order at 10:40, we got there around 11. We waited 10 mins to go see if the food was ready. The host or whatever she is was EXTREMELY rude to use. I told her that we had to go order and she said "oh y'all's are ready yet" , she doesn't even know what we had or even asked for our name for the order. We went and sat back down for 30 mins, and went back up there and she had to ask someone else if our food was ready and they told her they were working on it. Mind you at this point we had been there for half an hour. So we sit back down for another 20 mins , and my bf finally had enough and went back in line, and our food was sitting there since we got there. It was already done when we got there, no one cared to even look in the bag to see if it was ours. She told my bf that they would just reheat it and he told her not to worry about it because it's been an hour. This place is a very bad environment. The people are very rude and do not care about good service. We will not be back. read more

I ate there several times late at night it was not too busy and the service was great. Even the manager checked on us. We got refills right on time and the food was hot and really good. read more

I am really shocked that this restaurant reopened and is not delivering better service. We placed our order online at 9:20 and I walked out of the restaurant at 10:10 Which was ridiculous. One lady ask for a refund because she waited so long, and the other lady was running late for work. They only had one cook and the restaurant was busy. They were plenty of servers on the floor, but they couldn't get the food out. read more

Food is good. Waiting time normal! Waiters/Waitresses are very pleasant and helpful. Nice place for good comfort food! Coffee nonstop! Offers other great family beverages, chocolate milk, regular milk, orange juice, sodas, etc.! Atmosphere is family oriented and pleasant! Great place for brunch! read more

My experience eating at the ihop on e dixon in shelby wad piss poor. The waitress Hayley walked by us several times until we called out to her, letting her know that we were ready to order. We she approached the table she just stared at us with attitude. (Terrible Customer Service), not to mention they have avocado on the menu, yet they never have any avocado in the building. Woth that being said the food did look and taste good. read more

My wife and I typically prefer Waffle House over iHop and Denny's, to be honest. But we got a phenomenal meal here on this day. We wanted to try the new iHob steakburgers. My wife got a bacon with avocado--and the flavors and quantity were excellent, from bun to meat to toppings. Fries were potatoey and great, too. I wanted pancakes--and my pancakes hit the spot! So buttery and delicious. I was in absolute heaven. Rebecca was an excellent and pleasant server. All this means we'll be back! read more

IHOP - American Near Me - Shelby, North Carolina

Service is terrible Only 2 waitress for the restaurant and they are hosting and cashier also. Ants at the table. One hour To get a pancake read more

They always have the A/C blasting, bring in a sweater. My Mom likes IHOP, that's the only reason I'm here. I think it's overpriced. $2.19 for a cup of coffee? I only want 1 cup not a pot, give me the choice and pay less for no refill. $2,09 for a small glass of sweet tea? Waitress didn't bring a refill even though I asked twice, by the time she did, we were leaving. There seemed to be a waitress for every three tables, I don't know why the need to run around like there so terribly busy and act like they don't have time to pay attention to you. I watched our waitress, the only tables she went to were ours and the two tables next to us. Other times she disappeared in the kitchen area. I can get the same breakfast in a lot of other places for about a third of the price and only come here when my Mom wants crepes. read more

Server was excellent; however, kitchen was SLOW! We had hoped for a fairly quick brunch, but that was certainly NOT the case. And when the food finally arrived, my scrambled eggs were lukewarm. The bacon was hot, and my husband's omelet was hot. Coffee was very good, and we drank LOTS while waiting for our food to arrive. The IHOP we normally frequent (in IN) has a different menu which includes several healthy selections. We were expecting that same menu here and were disappointed that the menu here did not include that same variety of healthier options. read more

One of the worst locations ever. This place sucks, sat here forever had to complian about not getting the food, and the fat ass waitress was too busy playing with here freinds read more

This, somehow, has been a go to place for breakfast one morning when my parents are in town. The food is usually always good but it is fairly slow and it seems like we always have at least one order that is wrong. If you go prepare to have something that you have to send back to be corrected. They do have really good options for kids, though. They also give a pretty nice veteran's discount which my father, a veteran, always appreciates. read more

Waited 15 minutes to be seated. Waited 50 more minutes just to get bacon and eggs that weren't even that hot. Only reason I didn't get up in leave was because I was catching up with family members. Staff wasn't that friendly and our waitress apologized for the wait but said "It was total chaos in the kitchen!" Who says that to a customer? The workers need better or longer training and management needs to stop hiring anyone that simply just wants a job and hire more professional people willing to give 100% read more

Thursday night.. half off your bill if you are over 50.. As of 12/2/16 they no longer offer this discount.

Went twice in same month. The waitress messed up my order both times and brought me the wrong food. The staff is friendly but kitchen is very slow. They advertised hot chocolate but was out of it. Turkey bacon was extremely greasy. read more

Is there a negative star that I can put on this site? Because our experience at this IHOP was horrible! It took our server 15 mins to get to our table to take our order and she only had three tables to manage. The people next to us had been waiting for their food for 45 mins and when she finally brought their food, one hour later, to them it was only half of what they ordered.She finally brought our food to us, my omelet looked horrible and was brought without the proper condiments that came with it, my husband's order wasn't correct. She kept forgetting to bring what we asked and what the persons next us asked for. All in all it was a terrible experience and we will never stop by this particular establishment again! read more

This place is hot and cold on service. The location is pretty convenient. This last trip (yesterday) there was an insect crawling along the edge of the tabletop. It was a baby cricket (thank God) and not a you know what. There were also syrup splatters on the table; I guess the waitress didn't notice me cleaning the table when she took our drink order... Everything was just average, the service and the food. Considering the place was not all that busy, it did take a while for our food. We tried having dinner there last year and it was a disaster - the food took 45 minutes to arrive (again it was not busy at all). The quality and quantity of food is okay but cleanliness and service bump it down for me. read more

Firstly, IHOP is a great restaurant chain. This particular store is deplorable, and I think it's because the management. I'm going to offer a no exaggeration account of our most recent dining experience, which has now sealed the deal on never going back to this particular store: - We were not greeted upon the waitress arriving at our table. Though a small issue, it's something we noted after our bad experience as a clear sign of things to come. - Though there was some confusion on our part as to a couple of combos, we ironed it out at the table and felt confident she knew what we wanted. - Food arrived in three stages (for 6 people), and was all sorts of wrong. + I had the wrong meat, and my harvest grain pancakes were thin to the point of looking rather like crackers -- and with no butter. + My wife had only her pancakes, no eggs or meat. + A friend was delivered 1 pancake instead of 3. + Another friend received no pancakes whatsoever + Lastly the manager dropped one of 4 chicken fingers on the floor, which was never replaced - Having gotten round 1 of food, we all noted our issues and strove to resolve them. A friend asked for ketchup and got an empty bottle, twice. - Pancakes and other food items only arrived after multiple reminders. - Waitress told us upon asking that the friend who did not receive 2/3 pancakes, that they had been rung up for one, so he ordered a short stack. This short stack never appeared. - Drinks were not refilled over the entire course of the meal (45 mins). - Upon getting the check we noted that we had been charged for 5 pancake combos, when we had ordered 4, and gotten 3.5 of them. Additionally we had been charged for the short stack that never arrived. I'm all for paying for things I've eaten, but this was the last straw. From top to bottom the service could only be worse if it was openly hostile. This store needs new management, and a complete house cleaning of any dead weight. read more

Poorly cooked food. Waitress hated her life. Wasted of time and money. Praying we don't get sick

Mediocre at best..and who wants mediocre? Service was blah and the food was worse. Took forever to come out and I ended up getting sick immediately after we left. Haven't been back since and don't plan on returning anytime soon quite honestly. I just feel like for what we're paying the good should be better and the service should have been on point. She seemed a bit ditzy..maybe she was new, idk..but she knew the answers to nothing I asked. I asked what came on certain items and she would just go "ummmm.." Never really giving a clear answer. She only came to the table maybe twice. Once for drinks and another to bring the food. We both ordered the ny cheesecake pancakes..they were decent. Abt 4 out of 5 I just don't like how I ended up heaving it all up after the fact. read more

I enjoyed the most awesome omelette I've had in a long time! The staff was happy and accommodating . It's refreshing to visit an establishment where the food and the service are great. The waitress was efficient and caring and the manager was very involved with his staff and customers. This was a great way to start my day! read more

Went only once when there wasn't a 45 minute wait which was the other 4 times I've tried to go. They need more staff here in the kitchen. Several times we've attempted to eat here and they won't even seat people even though there are empty tables. They say the kitchen is backed up and they can't seat anyone. I guess the hostesses and waitresses get tired of being verbally abused by irritated customers due to this issue because they all could use some cheering up as they are not very apologetic and look more upset with you for acting disappointed when they tell you it will be an absolute minimum of 45 minutes for 2 people. That said- when I did eat here and the kitchen wasn't "backed up" which is apparently 10:40 am on a Monday (who eats breakfast then anyway) everything was delicious. My omelette was huge and tasty, my crepe was superb and our waitress was really nice. I would like to come more often as I really love IHOP but this place needs help, a change of management for SURE. The poor staff is so frazzled and then in turn rude and they need help. read more

Today I visited IHOP for breakfast. The two star review isn't for the service. Our server Chastity (I apologize for the spelling) was great, however I decided to partake in the "simple and fit vegetable omlette" with a side of their "in season fruit". When my omlette arrived, it looked petty decent. Then I took the first bite. When I bit into this luke warm, soggy, bland tasting omlette, I was ready for it to just be over! Really, its as if someone made an omlette, dunked it in a bucket of water and put it on a plate. I do understand that people don't go to IHOP to get a gormet meal, but if a place like waffle house can make you a fresh breakfast right in front of you, IHOP should be able to make the same. For a major chain of breakfast restaurants, this is pretty embarrassing and I would think that they would set their standards just a little higher. read more

Not usually one to complain, especially at this type of restaurant but the service on this Sunday night is possibly the worst I've ever encountered. It took 10 minutes for our server to acknowledge us although there were only 5 other occupied tables. Then of course they botched our basic order multiple times before we finally got the manager involved. Been here an hour now and still waiting for the other half of our order. STAY AWAY! read more

Went to this IHOP and had a great experience. Food was great and quick service. If I'm ever in the area again I will be sure to stop in again. read more

We were in Shelby, NC 1/12/18 around 8pm so we stopped by ihop to eat, BIG mistake apparently understaffed, dirty booths everywhere with dishes and plates of food where people had eaten and tables weren't cleaned. Took us 45 minutes to get our food after we ordered, ALL the staff acted as if it was the first day on the job. Other customers were brought coffee cups with lipstick on them. Some complaining they only got half of what they ordered. Long story short. This place in the evening is a pitiful excuse for a restaurant. read more

We went here tonight as a group for Fat Tuesday and the service was terrible. The manager dropped a chicken tender on the floor and never replaced it. They over charged us and charged us food we never received. The manager gave us some off but the whole experience was terrible. Last time we came it wasn't great either. Waffle House in town is much better and staff there is much nicer! read more

My husband and I just wanted a quick breakfast for dinner last evening and stopped in.. the waitress must have said baby about 16 times in her speech to find us a booth.. she was very nice just too much baby and sweetie and cuteness. She took our order and there we sat. She brought out coffee and that was luke warm at best. I had the feeling it was going to get worse and it certainly did. My husband ordered the split decision and I ordered 1 pancake 2 eggs over easy and a small bowl of grits. Our eggs were cooked hard.. and we're cold. Bacon was cold his french toast was cold. The only thing hot was my grits in which it had one little scoop of butter on it and that was it. We asked to get eggs cooked correctly and she said she'd take care of it.. we ate what we could and by the time the eggs came out we were about ready to leave but we accepted them and ate em even though they looked like they had been drowned in butter.. she said a waitress and her husband the Cook had just quit that morning and the manager was cooking.. I think the place needs new management and staff.. the staff stands around joking with other staff that is off duty. We won't be back.. terrible service and experience.. read more