So let me start by saying something nice. I thought this Ihop was pretty good. The lady that served us was very friendly and our food was great so there are your 4 stars. Now here comes the reasons why I couldn't give 5. 1. I did see someone write about the young people up front. Whomever owns this IHOP should find something for those kids to do because they stand up there and easily lack customer service when they do which, in my opinion, is what young kids will do if you give them the opportunity. I get that they are probably there to be a friendly face when people walk in but it doesn't work when they say nothing. I'm not sure what management will give them to keep them busy but they need not be standing around idly and forgetting to acknowledge people, it's rude and just an overall poor representation of the restaurant. Regardless of age they are now working and cannot be given excuses. It actually makes it worse because they appear to be untrained which we are all sure isn't true. I did witness them completely ignore a guy the other day which was uncalled for because there were about 5 of them standing there doing nothing. 2. Another sad things is there is an up charge on turkey sausage or bacon which I always order at IHOP. I've never been charged more for this which would make sense seeing that at a regular grocery store both are far cheaper than pork sausage or bacon. Being someone trying to go a healthier route it's a blessing that the turkey option is always cheaper, one of the few healthy options that are. It's 2017, people will ask for healthier options. It almost makes me want to buy my own from Big Y next door and ask them to cook it if it's so difficult for them to obtain. I ordered this twice for takeout and there was no up charge but someone along the way made the decision to increase the price all of a sudden. Not blaming the waiters but whoever made that call is robbing people. This may sound like I didn't enjoy my experience but I did which is why I still gave 4 stars. I wish I could remember our servers name because she was extremely nice and so helpful; she makes the experience worth while. I just have noticed what is bothering others regarding the young people plus I'm really disappointed about paying extra for something that's cheaper in real life and not up charged at other IHOPs, it just makes no sense at all. I will return but probably not as frequently as I would like for someone who lives around the corner. I'll use the gas to go to W. Springfield where there is no upcharge, it's just the principle of the matter. read more

Went there with the family got seat it for 20 minutes no one came to our table had leave the place try to speak to the manager but he's was busy talking on his cellphone read more

Amazing service and great food. Second time dining here and find this location very cozy. read more

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Terrible service. Stood at the front of check in for 10 minutes before being sat down. Got sat down and waited for over 15 minutes before deciding to leave. My drink or food order was never taken. read more

Locked their doors over an hour before closing and laughed as they watched us walk to the door. Their workers are incompetent and lazy. read more

Honestly, for those who don't want to read the whole review-this IHOP has seen better days. Onto my review, the service was ok. Could've been better, but like all the other times I had gone there, it was severely understaffed. Now, my main concern was the food, my Frooty Tooty strawberry pancakes were ok, but it's the sunny-side up eggs that caused these stars to go down. Honestly pretty good, but it wasn't until i was half a pancake left that I see this, gooey, slimy substance. You can only imagine my disappointment and how disgusted I was when I found out it was raw egg white, I repeat-and emphasize-RAW egg white. So, like any other human being-I told the waiter. Now unlike any human being her response was that that was how they did it there. I was seriously concerned following that answer. So overall, not very good. read more

Food was very good - had veggie Benedict- waitress (Bree) was wonderful. My husband had the beef Benedict and it was also very good. Restaurant was clearly understaffed, but Bree kept her sense of humor and provided excellent service. read more

horrible customer service at the register, from the wait to watching multiple groups/couples get seated over my family of 3. unbelievable disgusting service! never again...too many other places to visit! read more

Worst service ever. Surprise this restaurant is still in business. Waited 15 minutes before greeted. Another 30 minutes to receive food. Don't waste your time or money on this place. Disaster read more

For a fast food breakfast joint, IHOP had an amazing burrito full of flavor, the service was quick and friendly and cheap !

They have Good food and I've always had good service when eating there I highly recommend them

Went on Sunday morning as we usually do since we are regulars here. The waitress AMANDA was horrible. She was so rude and passive aggressive. She refused to take our order cause I was on the phone. Even though my husband told her he could give her our order. She still refused and walked away from us. We asked for the manager who did absolutely nothing about it. I had to have the other waitress Neyda finish waiting on us. Neyda was cool. Amanda was basura. read more

My husband and I ordered pancakes (blueberries and original) and crispy hash brown (curbside). No curbside assistance but they give you that option when you order online and the hash brown was NOT cooked, pancakes were burned. read more

Staff is very friendly and professional. Just don't let them sit you by the kitchen door. you know when you're on a plane and someone's child is seated behind you kicking your seat for 3 hours? No? Thank me later. My waitress Amy was the best! read more

Very disappointed in the food. Waited until 7:15 am for opening, seated immediately. Waitress (Priya) took orders from three tables without writing down, got all correct! Excellent! When food arrived after 20 minute wait we both found: 1- extra crisp bacon was half cooked, soggy and luke warm 2- hash browns cooked only on one side and luke warm 3- pancakes were so cold that the butter on top never melted at all 4- eggs were cold and stuffed under pancakes Third visit to this iHop; last time waffles were good. Never again! read more

Old favorite. How can you ho wrong with pancakes? Four of us had their Rootie Tootie Fresh and Fruity....wonderful promotion!

It's mind blowing to think that a place that is known for breakfast would staff just a few servers and no host until 9 am but that is how they roll. We waited in a lobby full of people for just under 10 minutes before anyone even noticed us. The service staff was far to stretched out to handle it, no manager came out - for the entire time we were there. At around 9:15 the guy who was the host strolled in, and quite obviously could care less who was waiting, the impact on the wait staff or about people there to pick up to go orders ( one of which said they had been waiting 45 min past the promised time already ) and started seating people. The blame falls squarely on the poor management, and I was told by our server that they ( the management ) could care less anyway. It's very believable. read more

Still put off by the whole IHOB stunt, and their attempt at humor, I stopped in for breakfast. The Food and service were average, and were on the lower end of breakfast places. Real trashy looking employees and clientele, It was as if it was free pancake day for everyone on skid row. Tables were sticky and the place kind of smelled. The wait was longer than I expected. I was surprised they had a quality tea to choose from, as I was expecting Lipton. Sickeningly sweet blueberry topping on the pancakes. I had three scraps of beef that topped my omelet that seemed odd. Prices were good, but I just don't think I'll be back. It's crazy to say, but I think Friendly's might be better. read more

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I had a great experience here on a Monday morning after the Super Bowl. The place was busy and there was a little wait once we sat, but the service was very pleasant. Our waitress was really good, our food was delicious. I made my own omelet with bacon, American cheese, mushrooms and avocado and it came with 3 fluffy and buttery pancakes. I'm still thinking about it actually, it was so good. Great value for the amount of food you get. Our table was clean, the table syrups were full. I can't believe this place got such bad reviews, based on my experience I'd definitely go back. read more

Haven't been to IHOP in months and today was the first time in a long time it was absolutely delicious the service was great it was a little late but they were short of help but the food was hot it was tasty presentation was good five star for me thank you read more

The service is very slow and very, very bad getting my food wrong, Nothing I can say justified how bad it was.

nastiest host known to man treated me like i wasn't a human because we aren't there same race . threw the place menus on the table and said your alll set. when i walked into the establishment she did not greet me until i said hi. then she said hi didn't ask how many the party was for until i again had to initiate the conversation. truly ridiculous i don't know where she got her training or her manners from. Her name is minka. read more

IHOP - American Near Me - Springfield, Massachusetts

Poor service, incompetent server- Imari Date of visit 8/2 ck # 3307 Waffles came out cold, butter just sitting on the waffles unmelted Cold coffee No syrup on the table, had to ask for syrup Sugar for coffee and ketchup arrived just thrown on a saucer My son's chicken tenders were burnt My crepes were made wrong and had to wait for them to remake, so I sat while my family ate their meal My mom's blueberry pancakes not cooked inside Asked for manager, all he focused on was the dish they made wrong. I shared the rest of my experience with him and he did not seem to interested Thanks for ny great brunch experience. Yes, I paid full check! read more

Me and the family went there recently for Breakfast and I can not say how horrible the service and the food was. The pancakes came out cold and they never brought out syrup and butter till I asked for them. We complain to the manager and she gave us three of the 5 pancakes meals for free. But still pancakes should never come out before the butter and syrup and especially cold. Will NEVER EAT AT THIS IHOP LOCATION AGAIN. read more

Was told 15 minute wait. WAITED AN HOUR, while other families came in after us and were seated and served. THE WORST, SLOWEST STAFF IN THE WORLD. Meanwhile the Yelp app says we're 2nd in line...... read more

IHOP - American Near Me - Springfield, Massachusetts

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Ordered food online using Grubhub and I am very frustrated right now, I ordered a build your own pancake breakfast with crispy hasbrowns, sunny side up eggs, smoked bacon, and chocolate chip pancakes. First of all the bacon was missing from the order and the pancakes were not how they were supposed to be, they were gooey and raw in the middle and still cold chocolate chips. I ordered 4 tres leches cakes on the side of that and they gave me normal buttermilk pancakes, will not be ordering again! read more

Don't bother with curbside to-go orders here because they'll NEVER pick up their phone.

if i cld give it a negative 5 i wld do so. Got the order wrong; i emailed and called the manager to leave a message and no reply whatsoever nor did i receive a refund/ discount for the wrong order. Took 2 bites and threw the food away... it was gross and grease sogged. Never go here. ordered crepes with strawberries and cream and was given plain greasy crepes... no strawberries and no cream. read more

Love the food, but it took forever to be waited on, and then forever to get the food, then forever to cash out. The food was cold, wait staff was nice enough but zero personality. And the restaurant was not busy at all, maybe 8 tables occupied total during lunch hour. What would it be like if it was packed. Very disappointed read more

Worst ihop I've ever been too. Always too cold. Food is never cooked enough. Will absolutely never go there again. Better off eating at a gas station read more

I usually go to the ihop on Riverdale Rd. But this one is near my home. So I gave it a try just to sit for ever to get my food and to hear the cooks having a argument. Worst service ever. It was a couple weeks ago. But reading what everyone else it putting. I think you guys should know. I didn't even seen once the manager. read more

This location is sure to go out of business if they don't get it together. We went on a Sunday evening when it was virtually dead. Really slow on service, waited for silverware after our food came, and no garlic bread for with our "T-Bone," which is a joke steak. Go next door to the steak restaurant for a MUCH better steak for the same price. I'm thinking it's a management issue, but corporate had better be reading some of these reviews unless they just don't care about this very attractive, well designed location. read more

When we got inside there was a member of staff and a customer. The staff walked away and left the customer there, after a few minutes he got frustrated and walked out. That should have been our sign. Anyway we waited for another 10 minutes, until a gentleman asked if we were picking up? We were told to wait because there were no clean tables (there were only 3 tables in use) then he came back and said he had a booth. We were seated next to the kitchen doors. It took us another 10 minutes for someone to take our order and bring us some water. 20 minutes later we got our order, of overdone chicken strips, cold overdone fries minus a plate of 5 pancakes. And then another 5 minutes until she came back and we asked for our syrup, salt and ketchup. Because why would anybody automatically assume that we needed syrup for our pancakes. An older customer had been waiting for so long for a spoon, she ended up walking into the kitchen to get it. Our server walked over to us numerous times without a mask, and came over to check us out again without a mask. We are never going back there. read more

Second time I come here and I have to wait more than 30 minutes. They have 4 or 5 tables empty with cleaning products on. When finally call the table wasn't even clean. The food is good but they need to add more employees read more

Food was great and the server was very sweet and funny. The wait was about 20 minutes, which was the only bad thing.

Food and environment is good. Front desk is bad. This IHOP is nearly brand new and as most IHOPs do has great food. But the staff stopped me from giving it 4 stars. The waiters and waitresses are fine I have no issue with them but the people at the front desk are where my issues lie. I've been to this establishment over 5 times in the past month and 3/5 times I've given my name and party size upon arrival due to the wait and 3/5 times they've screwed up somehow. Its ether getting the wrong number and having to wait longer or they just didn't put me in. That's right they said it was a 15 minute wait and we waited 25 until approaching them only to find out that they never wrote us down in the first place. They were very rude and need to learn how customer service works. read more

Ordered a T-bone steak and eggs. Steak came out looking like a pork chop color instead of a normal steak color. The steak looked old and cut a slice to try and was sour. Had to tell waitress to return the plate and change my order to one of their burgers. Which was also mediocre. Don't plan on returning ever. read more

IHOP - American Near Me - Springfield, Massachusetts

Brand New IHOP Recently Opened! I have been waiting so long for it to finally get up and running, I am glad the day has finally arrived, the inside is beautiful and the food is delicious, the staff is friendly and very accommodating, give it a try you wont be disappointed. read more

Went with my daughter on Sunday. We got there at 2:15 per text message from IHOP when we checked in. When I first checked status it was about a 10 minute wait to be seated. We waited an hour an still hadn't been seated, it was just the two of us. A single women came in, didn't have to check in and was seated immediately. Can understand having to wait if you have a large party, but it was just the two of us. We waited an hour and still had not been seated, so we left because we were both hungry. I will never go to IHOP again. read more

Negative stars honestly. As I write this review I sit angrily waiting in iHop for 45 minutes, when they said my table would be ready in 10. Imagine waking up excited for iHop and then arriving to your destination only for your dreams to be crushed. A member in our party has LIFE THREATENING allergies, that they have been unable to accommodate when she respectfully asked to speak with the manager and was disregarded twice. When she did speak with him he was rude, took phone calls, and was unable to communicate. He does not seem concerned for her LIFE, and here we are still sitting waiting here for honestly pancakes that aren't even that good. Not to flex on ihop but any small family owned place is 300 times better we came for the brand and have just been disappointed. Do not come here read more