I rarely leave negative reviews, especially as someone who understands the restaurant/bar industry…read moreand owns a business myself--but this experience was unacceptable from start to finish. Our group (10+ people) drove an hour and a half to visit this establishment after dinner, expecting to enjoy drinks and spend time together. We arrived completely sober, in good spirits, and ready to support a new local spot. Unfortunately, the experience quickly went downhill. From the beginning, service felt disorganized. We weren't given menus and had to ask what was even available. We stayed patient and understanding, assuming it was just a busy night. When we finally placed orders, the majority of our group ordered non-alcoholic beverages, with only a few ordering alcohol, all IDs were checked without issue. Shortly after, when we went to use the pool tables, we were told someone in our group was "intoxicated and stumbling," which was simply not true. Not only was this confusing, but it was especially concerning that the accusation was directed at the only person of color in our group. That immediately made multiple people uncomfortable enough to leave. When we brought this to management, the response was dismissive: "I didn't see anything, but I have to back my staff." While I understand supporting employees, there was no effort to investigate, de-escalate, or even hear us out. From there, things only got worse. We waited over 30 minutes and were eventually brought out random food items (a pretzel and a burger), while none of our drinks, including majority waters and sodas, ever arrived. At that point, half our table had already left due to how uncomfortable the situation had become. When we questioned the lack of service, we were told they thought we "didn't want anything anymore," which made no sense, if that were the case, why was food still brought out at all? The explanation was inconsistent, and the manager became visibly flustered, eventually raising his voice and getting confrontational. To make matters worse, staff were visibly standing in the back staring, pointing, and talking about our group, which only added to the discomfort and embarrassment of the situation. As a business owner, I fully understand that customers are not always right, and I respect that establishments must make judgment calls regarding alcohol service. However, this was not about being "cut off" this was about poor communication, lack of basic service, and unprofessional behavior from both staff and management. This experience completely ruined what was supposed to be a special night with family and friends. We went out of our way to support this business, and instead left feeling disrespected, confused, and unwelcome. I hope ownership takes a serious look at how situations like this are handled in the future because this was not just a simple "miscommunication." It was a breakdown in service, accountability, and professionalism in all. I also want to address the "racism" being thrown about, undoubtedly there is racism of all kinds in the world we live in and for you as an owner to say due to your own race you cannot be racist towards another minority is a flawed and dismissive stance. Anyone, regardless of their own background, is capable of bias, and using that as a defense avoids accountability. It behooves you as a business, owner & management, to listen to customer feedback and do better going forward. We are not the first to report such an unenjoyable experience here and as a new business, especially one where you know how to run a proper business as you have others that have had successes, instead of focusing on chat GPT to respond to these real life situations, focus on better training, better staffing, and honestly look at the world around you and realize there are too many resources for something like this to not get attention. Do better, be better, and quite frankly to anyone looking for a spot to try, the atmosphere was not great, the service was not great, the management is aloof...just go grab a burger quite literally ANYWHERE else.

Mind you this place was formerly "The Still" but it shuttered its doors after two major accidents &…read morepeople got attorneys & until February it stood empty until this year when this came in. The place still has the size & does local bands, music is pretty much modern & the food seems to match. My case I selected a dozen wings & they did half Honey BBQ & half dry Cajun rub (yes they are real wings and crispy ones as well & my burger was the Cowboy Burger (they accidentally forgot to not put cheddar and pickle but second one they got right) well done and fries as my side & not bad for $45.00 for myself. My little one for the suggestion box for them is if someone isn't sure about the wings & wanted mix of both styles do thus in the eight or twelve wings offering.

Very good experience the second time around! I had the cod fish sandwich on a roll with French…read morefries and it was well dressed with lettuce and tomato at my request. The fish wasn't over fridges and the portion was ample. The fresh were incredibly tasty having a perfect seasoning and fried to a perfect texture. My husband had the veggie flat bread which was covered with large portions of vegetables, including broccoli which I loved. The cheese was just enough to make every bite scrumptious. The server was very kind and professional. The covered outdoor high top seating made for a nice overall ambiance.

They made me an orange rice bowl in 5 minutes it tasted disgusting, had no flavor, it was watery…read morethe vegetables were hard. I asked politely for a remake and it came back worse it came back barely cooked. The food has never been this shitty idk know what changed.

My wife and I stopped here after having our cars serviced over at the nearby Hyundai dealer. It was…read moremid afternoon on Saturday and we parked on the north side of the business. Unbeknownst to us this is their bar side. Initially turned off by a patron smoking near the door. After walking through the bar to the restaurant area, we were met by Katie, and directed to take a seat anywhere. Being midafternoon the restaurant only had couple and a six top of people celebrating one of diner's 70th birthday. The rest of the restaurant was empty. I commented to my wife how clean the carpet looked. We reviewed the menu and asked Katie what some of the popular dishes were and if she had her choice between the fish & chips or the clams which would she choose. She praised the fish and said that the clams depend on who is cooking. Said today was a fish day. We ordered a Fish & Chips, a pretzel bites which is new to their menu, and the JP minis with an upgrade to onion rings. The pretzel bites were brought out very quickly. The ten little nuggets of pretzel goodness were delicious. The cheese sauce was a perfect compliment to the bites. Our mains came out just as we ate the last pretzel bite. Let's start with fish and chips. The fried scrod was flaky, delicate, and moist, perfectly cooked. The crinkle cut fries were very good. The cole slaw had a nice crunch and not overly done up with celery salt. It was a dry slaw. The JP minis were at trio of juicy sliders with mayo, mustard, and a pickle slice. Very juice two bite burgers. Struck the perfect balance of meat to bread. The onion rings were a bit over fried, had a satisfying crunch, but some were missing the onion. For dessert we split a chocolate chip lava cake. While it was good, it was a little too much sweet on sweet on sweet. The food and service was above average. Definitely will stop by again. Two thing really were turn offs. I mentioned the amount of cigarette smoke from patrons smoking right near the bar door. Next time I will park in the south side and use that restaurant entrance. Second and perhaps the most annoying is that they charge a fee to use a credit card. No where in their menu or any other signage was this additional fee disclosed other than at the bottom of the bill. If my math is correct it is about 4%. So in summary good food and service, avoid the bar side, and be aware they charge extra to pay by credit card.

Been going there over 20 years I never thought about wings because I always got pizza but let me…read moretell you something I've had a lot of wings but when I went, they were fantastic. Sure was the staff plus they have a nice place to drink or watch a game.

Service great! Food meh! But my options are limited now since I don't eat meat or fish. I ordered…read morespaghetti with red sauce, pasta overcooked looked more like ramen noodles. Nice hang out bar very busy but I think the menu can be a little more diverse.

The food and service were amazing. Big portions and small home town feel. It's worth the trip to…read morefeel like a homemade meal and the prices are reasonable. Will definitely stop here again when I'm in the area

This is a really good place. The building and grounds are designed so nicely. The food was good…read more We ordered the fried mozzarella wedges, the smash burger (my husband rated it an A) and a grilled chicken sandwich. They were all tasty and cooked well. Everything came out hot and fresh and our waitress was super friendly. We will definitely be back.

Brunch last Saturday. Nice room, decent service. Food not good. Heavy, cold plates ensured the food…read morewas not warm. Tough, fatty smoked brisket. Eggs incorrectly cooked. Incomplete order. Cold, unbuttered toast. Breakfast/brunch cooking shouldn't be an afterthought - it takes some skill. On our way out the host was eating Chick-fil-a at the host stand!

I've been here twice now and they have very low standards. The first time I got the chicken cali…read moresandwich and it was cut in half. The piece of rubbery chicken was so small it was only on one half. The other half had none! Fries are great. The next time I ordered the southwestern salad with no Jalapeño. It's was a pile of freezing cold iceberg lettuce with black beans and corn on it. It was pathetic. I asked for at least some cheese to put on. She brought out a cup of tasteless cheese and charged me $1.00 for. Geez, throw some diced tomatoes, good cheese and avocado on there. Have some pride in what you put out! Two tries is enough! But again, the fries and service are good!

Great choice if your toilet is nearby. Have a new respect for Pepto as a dessert option.read more

Food was good had wings and fish &chips With Guinness shot…read moretullemore dew Service very friendly and good Ambiance laid back

Great music at O'Connell's on St. Patrick's Day with the Roving Corsairs. The staff and the food…read morewas unfortunately lacking. The beef stew was insanely salty and the corned beef platter for $20 was simply lacking with poor presentation.

This fab dinner place is right next to the Majestic Theatre in West Springfield. Three friends and…read moreI thought we would try dinner here before the annual Holiday Show. No reservations, so get there early! An automatic bonus star for original craft cocktails and dinner specials. I abhor restaurants that rely on staple meal choices, forgetting that people need variety from the ho hum they make at home ( or can make at home- like Wood and Tap. Boo.). I love a place like this where you can look at the menu and see at least two or three things that make you think "WOW, what will I choose?". The restaurant is very bright with many high top tables. It would have felt conspicuously weird to take photos in the full-capacity situation we were in. There's also a gentleman playing acoustic guitar and singing Christmas music. Nicely done, with a professional voice and playing style. I would say, the only downside was that there didn't seem to be a consistency of how people were waiting on tables, so simple things like a set of silverware missed at our table, and then somebody brought a set and didn't bring napkins. Then one of us received the completely wrong meal and we had a delay in getting it corrected while we were already on a tight schedule with the other flubs to make the show on time. It was scattered issues like that all night that kept this from being a five star experience. It

Was really impressed with this place a couple of years ago. Returned recently and was very…read moredisappointed. Food was very good but service was marginal. Place did not feel taken care of. Table settings seemed like an afterthought. Felt like the staff were just doing their own thing and not paying attention to clients. I was very impressed with the fact they do stuff their own olive daily! Might give them one more chance...