I visited the store to pick up an order that I had placed through Verizon. As I approached the…read morestore, I suffered a fall in the parking lot. The fall caused immediate and severe pain, and I believed I had seriously injured my ankle. I was also experiencing significant pain in my lower back and right wrist. After falling, I was crying and struggling to move. I observed employees standing near the front of the store at the kiosk area who appeared to witness the incident. Despite my visible distress and inability to stand, no one came outside to check on me or offer assistance. I was forced to crawl on my knees and eventually drag myself up and into the store because I feared remaining in the parking lot where vehicles were actively driving through the area. Once inside the store, I immediately asked for the manager and requested that someone call 911. I informed the employee assisting me that I was there to pick up an order but that I needed emergency medical assistance. A man who identified himself as Donald and stated that he was the manager came out to speak with me. According to my recollection, he stated that they were not nurses or doctors and that they sold phones, and he refused to call 911 on my behalf. Instead, I was told to call 911 myself. At that point, I was in extreme pain, crying, and struggling to communicate. Nevertheless, I called 911 on my own. When the dispatcher requested the store address, I was unable to provide it, and a Verizon employee eventually supplied the address to the dispatcher. What was most upsetting to me was not simply the fall itself, but what I perceived to be a complete lack of compassion, concern, and basic assistance during a medical emergency occurring directly outside and inside a Verizon corporate location. I felt dismissed and abandoned at a time when I was clearly injured and in distress. As a result of this incident, I sustained multiple injuries and have required medical attention. In addition to the physical injuries, the experience has left me deeply upset and yconcerned about the level of customer care demonstrated at this location. I am not writing this letter to criticize Verizon as a company. In fact, I hope that this incident is not representative of Verizon's values or expectations for customer service. My purpose is to ensure that senior leadership is aware of what occurred and to request a thorough review of the incident.

I visited the store to pick up an order that I had placed through Verizon. As I approached the…read morestore, I suffered a fall in the parking lot. The fall caused immediate and severe pain, and I believed I had seriously injured my ankle. I was also experiencing significant pain in my lower back and right wrist. After falling, I was crying and struggling to move. I observed employees standing near the front of the store at the kiosk area who appeared to witness the incident. Despite my visible distress and inability to stand, no one came outside to check on me or offer assistance. I was forced to crawl on my knees and eventually drag myself up and into the store because I feared remaining in the parking lot where vehicles were actively driving through the area. Once inside the store, I immediately asked for the manager and requested that someone call 911. I informed the employee assisting me that I was there to pick up an order but that I needed emergency medical assistance. A man who identified himself as Donald and stated that he was the manager came out to speak with me. According to my recollection, he stated that they were not nurses or doctors and that they sold phones, and he refused to call 911 on my behalf. Instead, I was told to call 911 myself.

I received horrible customer service today. Apparently, I arrived closer to the store closing for a…read morepickup order. I was transferring my number in from T-Mobile and the rep basically handed me the bag and told me it was a $30 charge if I had to get them to help ME port over a number. As if I was some professional. He proceeded and said "it's very simple, just turn on the phone and service would be on". In the same breath, locking down the store and while selling me a $75 phone case. I get home, phone doesn't work. I spent about 2 hours with T-Mobile port line and then had to call Verizon's only to find out theirs isn't a 24 hours. It's been a mess and now I still will have to come to the store tomorrow. All because he was too lazy to assist a customer because he was ready to go. Great Customer service seems to be far and few these days. I'll probably try another Verizon store because that was so uncalled for.

My non-techy husband went in recently to 890 Lvl Suwanee with an issue on his phone and Yolanda was…read morewelcoming, kind and patiently did exactly what he needed. Don't understand why this store gets bad reviews. Give it a try.

I left work early so i could go get the new IPhone 15 plus and get a plan too with Verizon but I…read morewalked in and nobody even acknowledged that I was there and there was 3 workers all with a customer but they couldn't have even said anything to me while 2 workers walked right in front of me twice without saying a single word. I stood there for 35 minutes and just walked out. Do not come here the workers are full of themselves and very rude. Its a shame they lost a good customer when all they needed to say is "Hey we'll be right with u".

We previously had service with another carrier and went to Verizon - Asa was so very helpful and…read moreworked with us to help get two new phones and new services/plan. I have never had a better retail experience than here - absolutely recommend them!!!

Asif did a great Job on my phone repair. Only took 20 minutes. Pricing was fair. Thank you Asif!!read more

Great place very fast and efficient clean place as the guy says it will be done in 20 minutes. It…read morewill be done in 20 minutes.

I had a great experience. Location was ideal ( a lot of surrounding businesses) considering that…read morethere is a bit of a wait. The customer service was 10/10 although I didn't catch the gentleman's name that helped me. Pricing was reasonable as well as the turnaround time. Overall I'd recommend!

No stars if I could. Paid for a new screen AND their "highest quality screen protector." Paid well…read moreover $250 for this. Screen cracks and protector cracks. Go in 9 months later to have it replaced under their "1 year warranty" only to be told I cracked it so they're not responsible, but they would fix it if I wanted to pay for it, again. What?? Apparently, the warranty is only good if the part they replaced is defective. How do I know it's defective if it's not cracked? Such crap. Told him I was going to post a review, to which he said, "go ahead," and then laughed at me. Don't waste your time or your money.

absolute worst at&t ever. Sarah needs to go immediately, she's rude, she's on her phone when you're…read moreasking her for help, she doesn't know what she's doing. She messed up my transfer once before. I've had her snap at me telling me it was my fault come to find out it was a mistake on her end. I had to call and report her one other time and it seems like i'm not being listened to. This location never answers their phone and i've had to go up to the store for a simple question!! I asked her why they ignored them and she said because sometimes they don't hear them. So I tried my theory, I was in the store, I was calling while I was there and I saw they had 4 people sitting on their personal phone NO customers but me and they literally did ignore all my calls. they just need new staff, their all lazy and don't deserve the job. I will be calling corporate again and showing them the proof I had on this experience.

Customer service was not great from one of the employees there. Immediately when I asked for help,…read moreshe didn't look like she wanted to help me. She seemed impatient and frustrated with me. It made me feel dumb for going to the store for help. She "couldn't" help me so she let me use their phone to call customer service, and she walked to away. Once I was done with the phone call, I stayed to still figure out was wrong with my cell phone, and I got so frustrated that I left. I asked for her business card, and she said she did not have any. I feel like she knew I was upset, and didn't even ask if she could help me to figure out was going on. I work in customer service, and that was not great customer service. I know what good customer service is.

We had excellent customer service with Troy. He treated us like old friends catching up. We were…read moreable to look over the products and find deals that works for our family needs. We were able to get the Black Friday deal which started on November 21st, that was a good value for us. Thank you for the great service. We will return.

It's ATT store so most people know what they need before going buy definitely a place I try to…read moreavoid . I get my phones from Apple and the warranty from Asurian sucks basically . Can't get same day, takes a lot of back and forth to get anything fixed and can't get asurian on the phone so the warranty they offer is of no value to me. People come and go here so hard to find someone with knowledge so I stay away. Just my thoughts . I don't recommend .

At first they were very busy and I had to wait about 15 minutes, after I checked in at the back…read moredesk of the store. Then the Apple instructor came to assist me in the Learning how to use the iPad. I came last year but had the regular iPad and needed the additional functions that the IPad Air had. So Jesus guided me through all the functions using Genmoji, the iPencil in Notes, and on email. So much to know and there is another update coming soon. These classes at the Apple Store are really beneficial. Thanks Jesus!

AVOID AT ALL COST! My friend and I went here today to get a privacy screen. First of all the lady…read morewe dealt with was rude. The employee stated that they did not have any in stock. My friend thanked her and we left. Afterward, I called customer service for my friend and was surprised to learn that the same Mall of Georgia store actually had two in stock. When I was transferred to the store, the manager suddenly claimed they couldn't disclose inventory over the phone, even though customer service had just done so. Which the manager also lied about being able to give information when they are allowed. Wanted to confirm before making another trip, but then the manager wanted to give some lame excuse of why her employee lied! Based on this and previous interactions with the same employee, I can't help but feel that discrimination may have played a role. I wanted to support this location, but after this experience, I'll be taking my business elsewhere.

The store is pretty good, organized, and filled with happy hardworking employees. Finding a…read moreproduct there was very fast and easy and because of the stores large variety of items I would recommend it.

Customer service fucking sucks. I needed 1 aux cord... I asked a employee as he was done walking a…read moremale customer to where his item was he was looking for, and all I got was a "if we have them they may be over on the aisle between the Samsung tvs. Sir, you have 20 tvs on the wall. Could I just get an aisle number or something? I go up front to the lady at the door, and just ask if she knows where they may be, just to be told, there is a que system and she can't help me right now. AN AISLE NUMBER WOULD BE GREAT. I'm not trying to jump in front or anyone in "que" just an aisle number would be great. I'm not at all asking you to move from your comfy little station at the front door Summary... went for an aux cord, after looking around where I thought they would be.. couldn't find one. Found employees... none would help me. I know my opinion doesn't matter... but I definitely won't be back. Hopefully other shoppers get treated better. The men definitely got walked to the items they needed. Guess I'm the wrong gender