I have been taking my daughter here for almost a year .Back in September 2025, which was her last cleaning, I went up to the front desk to let them know my insurance was changing and when I receive my insurance card I will come in and update my information. The woman at the front desk told me I could just text them the information because it's "much easier" and so I sent a photo of the front and back on November 10, 2025. Fast forward to March 2026 I receive a missed call and voicemail from their office telling me that her insurance is terminated and do I have any other insurance? When I went into the office, I asked if they had my current insurance info and they still had my old insurance in the system. I asked Azusena (the lady at the front desk) how could that be..she said, "let me go into the texts....oh it looks like we just didn't download the images." Well now we've done x-rays and are ready to be seen by dr. Ted Im who we've never seen before so I thought he would at least look into his patients files before seeing them. He was surprised to see that my daughter wear Invisalign (thank you dr. Larson-Riverside specialist!!) and Dr. Im went into a ten minute lecture with an upset tone about how she needs to wear them everyday or her teeth will be messed up, she needs to brush better, maybe I should get her a water floss so she can be more consistent. So I asked "does she have cavities?" Because in my mind there must be a reason he's saying all this and he's response was "nope, no cavities " and then just walked out. After he walked out his assistant Karla said she would be doing the cleaning and used red toothpaste. As she's cleaning she is shaking her head and smacking her teeth like she is upset. She looked up and asked me if my daughters gum bleed a lot because she is seeing a lot of bleeding. I said that all I saw was the red toothpaste...she goes "well yes it is red but I am telling you she needs to brush better- there is too much bleeding" After that, I didn't even bother to make another appt. From the front desk not updating what only took ten minutes to verify (and that's upsetting because that would've been $357 charge straight to me) To the Dr. and assistant just being rude for no reason. read more

Image Dentistry - Sent my new insurance info. 4 months before our next appt. - Cosmetic Dentists Near Me - Moreno Valley, California

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I honestly can't say enough good things about Image Dentistry in Moreno Valley. I've always hated going to the dentist because I have a really low pain tolerance, and in the past I've had some bad experiences with other dentists around the Inland Empire that honestly made my teeth worse and left me scared to ever go back to any dentists. I was living with pain for a long time because I was too nervous to risk going through that again. But this place completely changed everything for me. From the moment I walked in, the front desk staff made me feel comfortable. Nancy and Asuzena at the front office are super sweet, welcoming, and genuinely kind. They make everything smooth and stress free, and you can tell they truly care about patients. The dental assistants are just as amazing Victor and Karla always take care of me when I come in, and they are incredibly patient, sweet, and understanding. They make sure I'm comfortable the entire time and always check in on me, which means a lot. And Dr. Tedim I don't even know how to explain how great he is. He is incredibly patient, gentle, and kind. He takes his time, explains everything clearly, and makes sure you feel calm before starting anything. I've had fillings, crowns, and even root canals done here, and I genuinely did not feel any pain. That was something I never thought I'd be able to say about dental work. For someone like me who is super sensitive to pain and already anxious about dentists, this experience was honestly life changing. I finally feel like I can trust a dentist again. Hands down, this is the best and cleanest dental clinic I've ever been to, and I would honestly say one of the best in California. If you're scared of the dentist or have had bad experiences in the past, this is the place you need to go. I literally recommended it to all my family and friends. Go ahead and book your appointment with no hesitation, but please leave a spot for me lol. read more

Image Density has been my best experience with a dentist so far. Everyone is so friendly and helpful. The dentist & his staff fixed a tooth I had broken and did a wonderful job making it look like new. They also did a good job with my deep cleaning. Thank you. read more

It's really too bad what has happened to me with this dentist? I should say that after 18 years I was treated terrible, I guess I just didn't have enough teeth in my head to worry about it anymore as I was a cash paying patient, After having to have two partials made because the first one was too high didn't fit right, the second one tore up my mouth and couldn't be fixed, what's your first clue when the teeth have to be shaved down and shaved down and shaved down to try to get them to meet right. . He was upset left the room, that was it, so out the door I go and haven't gone back. In the beginning, I really loved his office, especially in the other location, he had a great team. Some came with him to the new office but many did not, you might say a lot has happened in 18 years. I have found a new dentist, after x-rays she came in and said, you have a very large hole in the anchor tooth for your bridge. I ask if she thought the old Dentist could've seen it a year before and she said," oh definitely" he had to have seen it. It's that large. I said it doesn't hurt, she said that's cause it's a root canal, the bridge I'm speaking of, and the anchor tooth was his work to begin with, anyways, to say the least, I feel like saying shame on you, Ted. read more

I've been with my dentist for several years we moved to moreno valley and needed to find a great place close to home. I was driving to tustin cause that's how awesome my dentist was . It was draining driving to and from and working during the week, it was hard to find a nice place and when you fewer the dentist it adds to the anxiety. I went to two different dentist and didn't like it much, my husband came to this place and said they were good so i tried for myself. The dentist was gentle, and welcoming which means slot to me. The staff was nice , i think i found our new dentist ! thank you Dr and staff! read more

Image Dentistry - cute - Cosmetic Dentists Near Me - Moreno Valley, California

My first visit, with Dr. Ted Im. He was Professional and knowledgeable and caring. His staff was the same, I was very impressed.

It's been a. Minute since I've seen a dentist. Came in and everything was very upfront and just gave the facts. Super patient and made me comfortable read more

Dr. Ted is the easiest person to have working on your mouth. He pulled 2 teeth in about 30 minutes.

I was introduced to Image Density by my family and I am forever thankful! My experience had been extraordinary from my first visit in October 2023 until now June 2024. All the staff is very professional, extremely knowledgeable, and they work to make sure that all of your dental issues are treated with the utmost care. I am better equipped to ensure that my teeth and gums are healthy far into the future! I encourage everyone to in the Moreno Valley to make a an appointment to begin your journey to great dental health! read more

My wife & I have been seeing Dr. Im for 23 tears. We have moved to San Diego County & still commute the 80 miles one way to see him. He is that good. He is honest and never upsells. Highly recommended. read more

Recently, Dr. Ted I'm with the help of his assistants put on 5 properly fitted dental crowns. The dental work was excellent. Dr. I'm is one of the best dentist I have ever had. He is a very highly skilled dentist and will do only what is best for the patient. I am thankful to Dr. I'm, his assistants and office staff for taking care of my dental needs. read more

AMAZING STAFF 10/10 Highly recommend Great communication If you have delta dental with amazon COME HERE read more

Amazing work! True professionals! Karla Saille take special care of her patients. Highly recommend.

The best dentist yet that I've been to. I was seen by Mishel first who completed my xrays and mild cleaning. He informed me on how tooth decay and cavity's come about lol and as the process continued it got easier and easier. They also make sure to do some kind of work so that you'll go home with some relief and the scheduling is awesome. read more

This was my first visit to Image Dentistry and I am more than impressed. Dr. Ted Im and his entire staff are amazing. The facility and equipment are beyond clean. That is especially important during the pandemic. Dr. Im does incredible work. You will not be disappointed. I guarantee he can make your teeth look like a million bucks. Do yourself a favor and set up an appointment right away. The Front Office Coordinator, Renee Leach helped me to understand what is covered by my dental insurance. Renee provided me with a great schedule plan to have all work completed. Dental Hygienist Mishel Howakian is very knowledgeable. I learned a lot about how to maintain my teeth better. I plan to have this smile for a long time to come. Thank you Image Dentistry. You have a customer for life. read more

I'm SO Glad I Decided To Become A Patient At Image Dentistry. Dr. Im & His Staff Are Wonderful! They Are Extremely Polite, Informative, And Truly Want The Best For Your Dental Health. The Facility Is Very Clean And Organized. Ive Never Felt So Comfortable Before At A Dental Office. I Would Refer Anyone To Image Dentistry, You Couldn't Be In Better Hands! read more

I've been coming here for years and zero complaints! Friendly and helpful staff along with Dr. Ted . Lastly the Dental Hygienist Mishel is also knowledgeable and Awesome as well. :) read more

I'm really happy with the work they did on me very friendly professional and caring people here #thebest

Highly Recommend Image Dentistry!! I had to switch dentists because the last office I had gone to had unprofessional staff and ridiculous wait times due to their chatter. I found Image Dentistry through a recommendation and went in today for my first visit and it was such a great and easy check up! The staff was super welcoming and helpful, they really made me feel comfortable and secure with the choice of going there. I'm more than happy to say I have found my new dentist office and am looking forward to my already made appointments:). read more

Recently was seen for an exam and scheduled a deep cleaning. Received a deep cleaning with Mishel. He is a funny dude and made getting a deep cleaning enjoyable. I've had them in the past with other offices and they are not usually fun. The staff was great and I've scheduled follow on care with Image dentistry. Great experience at this office. Thanks guys. read more

Went in for the first time today. I had pain due to wisdom teeth and Dr. Im recommended me to see oral surgeon. Alice reached out to my insurance at the time of my visit to get referral approved. Which she did! Without her help I would of waited longer to see surgeon. I will be seeing him beginning of next week to relieve this painful toothache. Alicia and Alice make a great team in the front. Definitely going back to their office. Thanks ladies! read more

Best dentist and hygienist in town!!! My experience with the whole office was great. Went there for a deep cleaning, got the laser treatment, and I had a very bad anxiety attack and the hygienist was great he stopped and we started talking about tacos ! He finished his job I didn't even notice...That took my mind of my anxiety attack.. very friendly office . I recommend this place. read more

Very nice staff! They are quick and efficient here. I hadn't been to the dentist in a very long time and was feeling a bit embarrassed that I would have a lot of issues, but the doctor was very nice and helpful. I felt very comfortable here and will be making this my regular dental office. read more

Went in today with my husband for our regular cleaning appointment! We were greeted by amazing Nancy and Asuzena, the front desk ladies, extremely friendly and great customer service! Their hygienist did an excellent service! Dr Ted went to check my implant which was just finished 2months ago to make sure everything was okay. Image dentistry is our dentist for life! You will not regret coming here, they have excellent service that you're looking for! Professional, personable and caring staff overall! Double 5stars for you guys! read more

We had a great first experience! My daughter is 2 and they were very gentle and sweet with her. She enjoyed her first time at the dentist. At the end, they gave her a goody bag with a tooth brush, timer, stickers and a certificate to Shakey's. Dr. Im is very knowledgeable and doesn't try to upsell or tell you you need things that aren't necessary, like other dental offices do. The staff is friendly, professional and the office is clean and orderly. I definitely recommend this office! read more

Took my friend here and her experience was distressing. She wrote an honest review and few days later some lady name Gina called her and to make it worse Gina G commented on her post and blasted her personal information so she had to delete the review. What a strategic move. Avoid this place at all cost. read more

Great encounter w/ this dental office, I HIGHLY recommend. Nancy the front receptionist and Maria the D/A were so kind ((gotta love great staff)) and the doctor worked quick and efficiently! I look forward to all my future appointments w/ this dental office. read more

Staff is not very friendly. Doctor was OK.. Nothing special that would make me want to come back. I really wanted to love it, just like the reviews stated. read more

Great office! Dr. Im is quick and efficient. His staff are all very nice and explain everything thoroughly. Appts are soon too! I highly recommend this dental office. read more

Initially I was referred to Dr. Im by my daughters dentist because I had Denti-Cal & needed some work. I was absolutely stunned at the the beauty & cleanliness of the facility. The staff took great care of me & Dr. Im was so gentle & careful with my treatment. He did what he could with my limited insurance & I was quite pleased with the results. I returned today with new private insurance from work & he accepted it. The transition was smooth & the staff explained it to me in a way I could easily understand. I truly feel safe & unafraid having him for my dental care. Dr. Im is not just a dentist, he is an artist who is passionate about his work on others read more

Hadn't been to the dentist in over 6 yrs so I was a bit nervous & didn't know what to expect. I was giving a friendly welcome when I walked in. The staff was great! I was fortunate enough to only need a cleaning & was told to keep up the good work. All these years my sonic toothbrush & waterpik has worked in my favor! Thank you Image Dentistry I will definitely be referring my family & friends. read more

Just left Dr. Im,,what a pleasant experience for someone who fears the dentist. Wonderful staff, I will be returning soon.

I wish I could give Image Dentistry 10 stars. I HIGHLY recommend this dentist office. I have not been to the dentist for many years so I was quite nervous. That all went out the window as soon as I met Maria! What a sweetheart. She made me feel so comfortable and our great conversation put me at ease. She goes above and beyond to take care of you. The dentist was sweet and knowledgeable. I also connected with Gina, she is the one who explains all of the pricing of upcoming needed work. What another sweetheart. She was very personable. I absolutely love this office and very very much recommend it. You will not be disappointed. EVERYONE is the office was respectful and kind. Thank you read more

Great staff. Dr. Ted is very friendly. I love they give discounts to non-insurance patients. Highly recommended!!!

Shout out to Allecia...Michelle and the good Dr. Had a great experience. Everything was done perfectly. I wanted certain procedures and it was all completed to my expectations. Maybe better. Dr. And staff are beyond pleasant to deal with. I'm so glad I went there! read more

Had a deep cleaning done by Mishel and my teeth look and feel so much better. Not only is he a hygienist but he also a food enthusiast! Super cool guy and the front office staff is super friendly and very welcoming. read more

Excellent experience, everyone from the front office staff to the dentist and hygienist were very friendly and professional. Importantly, awesome at their jobs! Will definitely come again. read more

I've been going to Dr. Im since 2013. I highly recommend him. The Staff is very friendly! There is also now a Hygienist name Mishel. He is so informative on the importance of dental care. He is very patient as well. Image Dentistry has a great team all around! I know so many people who are afraid of the Dentist, whether you're afraid of the Dentist or not, Image Dentistry will take care of all your dental needs putting all your concerns aside! read more

Switched to this dentist after having a rough experience at Riverside Dentistry. So glad I made the switch!! The staff is super friendly and helpful. The dental hygienist was very informative and handled every concern I had. Dr.Im was also great! He explained everything very clearly, and was very friendly and approachable. 10/10 experience here. Definitely recommend read more

An update on this situation.. decided to go back and try them out again for them to fix my issue. They ended up fixing it and even made me feel better and have a different perspective on their office. Ever since my last visit with them I've been happy no pain at all!! read more