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    Imagine Backyard Living

    3.8 (40 reviews)
    Closed 12:00 pm - 5:00 PM
    Updated 1 month ago

    Services - Imagine Backyard Living

    Landscape design

    Imagine Backyard Living Photos

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    Shows absolutely no way to attach natural gas the guy was no truthful

    Stay away from this company. The fire table he sold me had poor workmanship, and quality . It was delivered by his delivery company and just dropped off. No one took a look at it. No one offered to look at to see if it was damaged, etc. etc. Once delivery of the product happened, from then on David wanted nothing to do with the product at all. He also stated that the fire table is easily adaptable to natural gas. It is not! I don't think it's adaptable at all. He tried to tell me that my contractors didn't know what they were doing. My contractors install a 10 foot natural gas linear fire feature without any complications at my last property. I think it's David ..... Then he discussed me in the conversation with one of my contractors and started to say I was never allowed in the store again, etc. etc.. I've been nothing but congenial to him. I'm not sure why he would be belligerent to my contractor and also disparage me. As I said I've always been gracious to this guy. I think he has some issues.! Not sure why he would bully me. What he was doing was a form of bullying.. But, maybe he knew I was a widow and thought I was easily intimidated. My real complaint is that he was not honest with me about the product. Had he been professional about my complaints, I probably would've spent another $15,000 in that store. I was looking to buy the clear light sauna and some of the exterior heaters on display. I'll now purchase them from someone else. I've added some photos to show some of the poor workmanship and quality. I also added photos to show it's not easily adaptable to natural gas. In fact I don't think it's adaptable at all to natural gas. I'm so glad I have these photos. Look at all reviews, as you scroll down through the first couple of reviews, you you'll see that some people have had a lot of issues with Imagine backyard. Now I realize why no one is ever in the store. David G You were dishonest with me. You told me that this was easily adaptable to natural gas and it's not. . Yes, I went in there several times and looked at the item to make sure that I could use it size where I wanted it.. I did sign your contract, but that was based on that the information that you gave me when I purchased it this item, was not honest Information. You can write whatever you want to write below. You were dishonest with me and shifty . And you know it Now I understand why there's never anyone in your shop. I'm so glad I have these photos so that people can see what you sold me. You must be so proud of yourself . People scroll through the all reviews you'll see what type of shop this is

    David has put together an excellent team at Imagine Backyard Living. From the initial sales room floor contact, to their logistical support personnel, to their service team up to and including their on suite orientation; every step of the way was a great experience for us. We thank them for the professional staff and for their great service. The Jacuzzi Sundance 780 Montclair has exceeded our expectations and we are looking forward to many hours of pleasure from this unit. Thank you Backyard Living Team. Rick S

    Sundance Marin spa
    Valerie A.

    There simply are not enough stars to equate to the level of superior service quality and caring that I received at Imagine Backyard Living. I was in the market for a spa and looked at everything from Costco, Sam's Club up to major manufacturers like Bullfrog. In the end, I chose the Marin spa, but unfortunately it had a mechanical issue discovered upon delivery. The folks at imagine jumped in immediately, offering a full replacement, with no questions asked. I even got a call from the owner with an apology and he worked with me personally to select a replacement tub that would fit my needs. Thankfully, all their great reviews were true and well deserved. Some of the competitors' reviews with similar situations as mine resulted in months of phone calls to get a replacement, and a few consumers never got resolution! Thank you David, Nancy and Diana for having my back. And Russ for the excellent at home training.

    Very pleased with Imagine Backyard!
    Carol F.

    We agreed to take one of Imagine's allotted Jacuzzi hot tubs the end of December 2021, with an expected delivery date of mid-February 2022. We were aware of the hot tub shortages and extended delivery times and weren't really expecting to receive our hot tub on time. However, the hot tub was delivered right on time. David and Nancy were very pleasant and professional and kept us informed all along the way. What impressed us the most is that despite our Jacuzzi being one of the smaller models, Imagine treated us like we were buying a top-of-the-line, expensive model. They don't care how much you spend, you are a valued customer. Great job Imagine!

    The entire team at Imagine are great. From the owner (David) who isn't afraid to get involved to Nancy in the office. Customer satisfaction is definitely in their business motto. Before, during and after the sale.

    Our installed spa.

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    4 months ago

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    9 months ago

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    David G.

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    2 years ago

    Great service and fair pricing. Excellent Expert advice. Hot tubs and bbq are the specialty

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    7 months ago

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    David G.

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    2 years ago

    Highly recommend Imagine Backyard Living! David and his staff exceeded my expectations on every level.

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    4 years ago

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    Ask the Community - Imagine Backyard Living

    Review Highlights - Imagine Backyard Living

    Nancy and David were wonderful in this process and never made me feel like I was being difficult.

    Mentioned in 13 reviews

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    Spas by Design

    Spas by Design

    5.0
    (6 reviews)
    $$

    Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

    To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

    CC Patio

    CC Patio

    4.9
    (22 reviews)
    $$

    I wanted to love this company but the experience was not what I expected. The furniture is…read morebeautiful (although not the most comfortable) but the design showroom (both sales and service) proved to be less than expected for such a high end store. Located in Scottsdale Quarter, CC Patio provides custom made outdoor furniture that you design for yourself . . . you choose your piece, the size, frame color, fabric, etc; they claim they will make/modify it however you'd like. While never busy during our numerous visits to ensure we chose the right pieces for our space and settled on a fabric we would continue to love, the showroom staff was not consistently friendly. I often felt as if we were asking too many questions or were taking time away from other tasks they would rather be doing. But perhaps this is because they sell large quantities to commercial businesses (I've seen their furniture at many restaurants around town) which don't require the same personal experience. Some team members (Liesl, Jasmine, Allison) were very friendly, helpful and courteous while others simply seemed aloof. We experienced a few hiccups when arranging for someone to reinforce our covered patio ceiling so we could hang a swing, and we had trouble with response time from someone they recommended to us, but in the end it all worked out. I was surprised that our designer never followed up with us to see how we liked the final product since we never actually saw the fabric on the frame prior to delivery (a rendering with design choices was provided). That was a final big miss, in my opinion.

    CC Patio did not disappoint one bit! Hamid and Jasmine and the entire staff were wonderful from…read morestep one of the home consultation to designing the furniture to picking out finishes to delivery! They guided me through the whole process with a smile on their faces the entire time even when I changed my mind once or twice. The furniture turned out better than I even imagined. Beautiful and sturdy and really elevates the look of my backyard! I am extremely happy with CC and would recommend them to anyone!

    Imagine Backyard Living - landscapearchitects - Updated June 2026

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