Laura at Imagine was good to work with! Nice person and she did right by us! We had to break our lease, but all went exactly like we were told! Thanks Laura! read more

BE AWARE!!!!! THESE PEOPLE ARE CROOKS!!!! For a whole year they've been pocketing $100 of my rent money. They raise the rent and then refuse to fix anything. Do not rent from these people!!! read more

I had an appointment this morning with Laura to look at a house, along with another person who was scheduled for a showing. We all just waited outside in 100 degree weather, and it just so happened that the owner of the house drove by to check on the construction. He asked why we were all standing outside of his house, and he then informed us that the house had already been sold so he's not sure why there would be an appointment for a showing. Not only did Laura not tell me or the other party that the house had already been rented out, she didn't have the decency to at least send a quick text or email to say that our appointment is cancelled and that she wouldn't be showing up. She was the one that set up the time/day in the first place, so my boyfriend and I took off of work to accommodate HER schedule. This is so incredibly disrespectful and unprofessional, and really goes to show how Imagine Realty treats their tenants. I will absolutely not be renting from this company, and I hope people read this review to get an understanding of how this company works and how they treat people. read more

The absolute worst Property Management Company I have used. After 8 years I inspected my rental property. I had close to $3000 worth of damage to the house that Ginny and Laura failed to track. They FAILED to manage my property- they simply kept the property rented so they could collect rent. If you want a rent collector contact Ginny, if you want a property manager DO NOT USE Imagine Realty!!!!!!! read more

This is a crap realty management company. As a home owner who is renting during a transitional period, I am shocked at the level of terrible service these people provide. Incredibly rude agents, awful repair service options, a fee is charged if rent is paid online (i.e. instantly), unless it is paid more than five business days prior to the end of the month. Did I mention how incredibly unprofessional they are? They complained extensively about the property owner to (me) the renter, and continually shifted accountability away from themselves for poorly executed/not addressed repair requests. Their repair services are essentially non existent and if they do show up, be careful that they don't wreck your house. Six months in - repairs haven't been done, and what has been done, has been done extremely poorly - used and damaged materials installed in a new home as "repairs," unfinished work labeled as finished, complete disregard of reasonable tenant scheduling accomodations. Agents Ginni and Laura are antagonistic, unreliable and unprofessional. I would never, ever recommend this company. This is a very very bad choice - if you care about your rental experience, or if you are a home owner who cares about your rental property, this is not the company to use. read more

MONEY HUNGRY REALTY COMPANY. That is all they care about. They will charge you for everything and anything. It seems their business is falling apart because they have to keep every last dime from their renters to be content with themselves. Dont waste your time, energy. Find trustworthy and honest working people because they definitely are not it. read more

Avoid this company for property management! Let me start off by explaining that we have been renting in Arizona for eight years now. Our first six years were spent in Sierra Vista with the same property management company who was sad to see us go as renters because of the care we took of the properties we rented. Two years ago we decided to move to Tucson for business purposes. We knew nothing about Imagine Realty, just loved the home that was available for rent. We didn't have any problem getting into the home. Christin was our property manager and the showing and signing the lease went smoothly. I found it a bit odd they did a mass showing with a group of potential renters, but it is beneficial to the tenants privacy so I didn't think much of it. The first year we didn't have any problems. We paid our rent, kept the property up, and there were no issues or need to contact Imagine. The second year of our lease, however, was when things became difficult. It was probably the last six months of our lease numerous things in the house began to fail. The microwave stopped working, the dishwasher electrical panel stopped working, there was an issue with a leaking shower, a problem with the drip system, and an issue with one of the toilets. When I called to put in work orders, I was referred to a woman I had never met before, Jackie. I always had a difficult time getting a hold of her and would very rarely hear back from her. Once or twice I called about a work order and it was weeks before I heard from the maintenance company. About a week after receiving a letter to renew our lease, I received a call from Imagine informing us that the owners of our property had decided to sell and we had 45 days to vacate. It was a huge inconvenience because the local area was in the midst of a real estate shortage, but I understand. The home was getting older, things were going wrong, and it was expensive for the owners to maintain. I just wished the owners had given us more time to look for another home. Well, come to find out, Imagine had been informed by the owners at least six months prior to our notification of their intent to sell their home. The owners had also made numerous attempts to get Imagine to inform us of the sale long before they did. A few weeks prior to our vacate date we received a call from someone I had never spoken to before. She asked if we would like to schedule the walk-through or just turn in our keys at their office. Since our vacate date was on a Sunday and aren't open Sundays, AND our rent would not be pro-rated the two days we weren't in the house, we chose to turn our keys in on Sunday. We were told we could call coordinate to be present at the walk-through once our keys had been turned in. According to the contract we signed, we were required to have professional carpet cleaning and house cleaning done and provide receipts. Our carpets were cleaned, the house cleaning was done, and we turned in our keys. The next day I called and left a message trying to coordinate dropping off the cleaning receipts and attending the walk-through. I left several messages, but received no response. I finally received a call four days later asking for my new address. I asked about the walk-through and was told it have been done Monday morning, and it was their choice whether we were present or not. I asked about the receipts and they said that unless the receipts are dropped off with the keys, they don't count. I combed through the contract and tenant agreement and there was no mention of that stipulation. It seemed like they were making up rules as they went, or created a new tenant agreement without informing the tenants. I asked about the results of the inspection and was told I would know within 14 days as that is how long they take to process the walk-through. This time I spoke with Jackie again and she was nothing but rude and withholding. She mentioned there were some cleaning issues, which shocked me since we had professional cleaners and the home was MUCH cleaner than when we had moved in. Thankfully in the end we received most of our deposit back, but I'm thinking it's only because I was verbal about all of the issues we found upon move-in on our move-in inspection checklist. My biggest problem with this company is that they are not to be trusted and are unreliable. I will recommend to anyone looking for a rental home to not use this company. read more

I wish I could warn others that this company is only interested in your application fee. I told Laura that i had bad credit, which was from over 20 years ago. She still encouraged my husband and I to turn in an application, knowing my credit is from over 20 years ago. Both my husband and I have long term rental and employment history. Unfortunately, we paid them $80 for our application fees. Laura talks a good game when she claims she is interested in an applicant, but she is as dirty as she needs to be, just to get what she can out of you. Good luck to those who choose to sign a contract with you. You definitely don't deserve it. read more

As a Realtor with 10 years of experience, I know a good agent when I meet one. I first met Ginny through our mutual participation on the Property Management Committee at the Tucson Association of Realtors, as well as the Small Broker Network. She immediately impressed me with her knowledge of laws and rules regarding real estate and property management. At the time, several large property management companies were being shut down for embezzling large sums of money from their clients. Ginny was one of the first to volunteer ideas and her time to create ways to protect the public from this type of harm. I could see her passion for the industry and for promoting and protecting her clients' best interest. When I needed to refer my clients to a new property manager, Ginny was the first and only person I called. I knew that my clients' properties and finances would be safe under Imagine Realty's care. I would not hesitate to recommend Imagine Realty to all my friends and family for their property management needs. read more

I tried to schedule a tour with her, and not only was she late without letting me know, but she was incredibly rude about it. Being late is fairly unprofessional in my eyes, but being curt and snappy about it is really unpleasant. But when she finally arrived at the property, I found that she never alerted the tenants about our arrival. So there was me and about four other people with their families interested in touring the house and the tenant had no idea. When addressed about the miscommunication, she was incredibly rude and short with the tenant. There was a lot of back and forth about who was the source of the miscommunication, and Ginny stubbornly insisted that her secretary told them about the tours today and that they forgot. He kindly offered to get the house and his family ready in twenty minutes, but Ginny refused and said that it would make her late for her other appointments. I lost all interest in the property. Never stepped foot in it. Rude and bad management turns me off completely. read more

I live next door to a property (mis)managed by Imagine Realty. They show absolutely no initiative except apparently when it comes time to collect rent. In the front of the house I have dealt with an abandoned automobile, random discarded household kitchen garbage, old mattresses, lamps, clothing, and cigarette butts. In the common alleyway directly behind the house the tenants have discarded exercise equipment, a television, a metal shopping cart, bags of household trash and random junk, the majority left next to the green bin for others to deal with; none of it left anytime close to scheduled "Brush and Bulky" pickup days. It seems that after renting this property, Imagine turned a blind eye...to this eyesore. read more

Imagine has been our property manager for about 15 years. They have always been competent, thorough and honest.

I have rented from Imagine Realty for 3 years. Everyone has been very helpful and repairs were done in a timely manner. I was told that the owners have decided to sell so they gave me a referral letter to help me with finding new rental property. That was pretty cool and helpful. There is never gonna be an issue free experience as long as we are human but overall..I think Imagine Reality has done right by me and my family. I'm in the process of finding a home and moving during the Pandemic which sucks. It pretty expensive to move..even if it's just around the corner and I will miss the house. I have read some negative reviews to which I cant relate because my experience was pretty good. I guess I will see how the move out process goes. Thanks for a great 3 years Imagine realty. I cant imagine what I would have done without your professional care over these years. All the best to your business. Martina read more

They've been our property manager for over 7 years! We've been very satisfied with their service. They always communicate well with us and do their best to find high quality tenants. read more

If you're thinking about renting a home through Imagine Realty please do yourself a favor and look elsewhere. You will be disappointed and wish you never signed with them. Go with another company. read more

I stopped using Imagine Realty to represent my rental home over a year ago, and have not regretted it for one moment. I'm a local who moved out of state for work so needed to rent out my home. At first it was fine, she was nice, the Property Manager assigned to me was nice, tenants paid their rent and I received my funds. Eventually things changed. Neighbors would call, telling me what was really going on at my property and Imagine was slow to respond and correct some of the issues. As long as I was hands off in wanting to know things, a blank check and didn't question anything she was doing, things were fine. That is not okay. I do not miss this companies lack of professionalism, lack of consistent communication, high turnover in Property Managers, overpriced repairs to fix something, drama saying something was a priority item to fix, only to find out from the tenants it was not, etc. Tried for three years with this company and finally moved on. Thank goodness I had other people and neighbors keeping an eye on my property. read more

Tried to schedule a walk thru for a rental with Cameron. She would not show it unless we did a drive by. After drive by she would only show it on weekdays. Live two hours away so weekdays are not possible. Moving to the area for a new job. Want to rent before buying. Definitely will not be using Imagine Realty. read more

There are not enough adjectives to describe the dishonorable status of this company. I legally broke my lease with them, it has cost me thousands of $$$. Hundreds of violations and they put the house back on the market the very next day. There is no way they could have fixed everything in one day. Save yourself time, pain and $$$ rent or buy from a company with at least SOME integrity. Integrity, a word imagine realty should look up in the dictionary. read more

This is one of those times where I really wish I had listened to the other one star reviews and saved myself the emotional pain of dealing with this company. This company asked me for money before they would create a lease. Naturally, I asked to see a copy of the lease before giving them money. They sent me a "sample" lease. I went forward assuming the only change between the "sample" and the actual lease would be names and addresses. After I gave them a large sum of money they sent me the actual lease, and I found that the sample lease was missing an ENTIRE 14 PAGES. The 14 additional pages increased my responsibility for maintenance to a point I was not comfortable with, and was strict enough that I felt it would seriously limit my ability to enjoy the property. When I tried to bring these issues up and other concerns I had about the lease, they refused to talk (too busy and only had time for email), pointed out that I wouldn't get my money back, and tried to blame me for backing out when I already "had a sample lease." Long story short, they did decide to refund my money, but I really wish they had been clear from the start so I could have avoided going through all of this. To tenants considering working with the company, I seriously recommend asking for the lease, insist on the actual lease, before you give them money. To the landlord, I really really loved your beautiful property, but I can't work with this company. read more

Imagine Realty has been an exceptional company to work with as a renter. I have lived in 2 seperate rentals with them and have had a wonderful experiance in both homes. The agents are very helpful and have always taken care of anything that i have requested. I don't think I would rent from anyone else in Tucson and also plan on using them to purchase a home when the time comes read more

I wish there was a zero star review, because that is what this company deserves. As a client renting from them they are very rude and unwilling to help with any problems. They drag the problems out for as long as possible and refuse to meet in person. It is unacceptable as a company for them to do this and very unprofessional. DO NOT HAVE ANYTHING TO DO WITH IMAGINE REALTY!! read more

Run away as fast as you can. This company is either inept or corrupt! Once you're signed up they are impossible to reach. They cannot answer simple billing questions like "Why was my rent check $100 short this month?" They constantly have "computer" problems and are unable to tell you anything about your property. They lie and tell you they have done walk-throughs of the house or met with the tenants over a major repair, then you talk to the tenant and Imagine just asked them to take photos and send it to them. They have your tenant do all the leg work and call maintenance personnel instead of doing it themselves (the primary reason I pay them). They do not get second opinions, so if their furnace guy says $2000 and it's really a $500 fix, you're out $2000. They tell you everything is going great and the house looks fantastic, then you do a drive by and talk with the neighbors and find out your investment is circling the toilet because the tenant is trashing the place. Run away as fast as you can and don't look back. We are parting ways with them ASAP! Don't make the same mistake we did. read more

Imagine Realty is run by realtors who do not own rental properties themselves so they do not understand the need for owners to control costs nor do have a sense of urgency about renting a property. Anytime there is a dispute with a tenant, they take the tenant's side. They want to send out their own favorite vendors, who are usually very expensive. When I complained about the cost of a plumber, they fired me and I had to go find a new agent. I'm glad I did because they were very difficult people to work with compared to the agent I use now. read more

Don't use them to rent out your property! Sadly, we have had them for a number of years. Just as we get ready to fire them (when our contract with a tenant comes up for renewal), they go out and find us a new tenant, locking us into another year-long agreement with them. They make repairs to our home without our prior approval (we just want a heads-up when our rent check will be less because of a repair), they refuse to let us go into our own home to make a minor repair (like fix a screw in a door), and they always have "computer issues and will have to call back" when we call and want a response to an issue. And like another reviewer said, they seem to make their own rules as they go along. During the last tenant move-out, the carpet cleaner mentioned a stain on the carpet that he couldn't get out. I asked Imagine Realty if they charged the tenant for that (the carpet was brand new and only one week old when the tenant moved in) and when we'd see that money. Imagine Realty tried to tell me the carpet wasn't new and that it was an existing stain--even knowing they have the carpet warranty (showing install date) in our file at their office! Then she said they did a walk thru and didn't see a stain. But they won't let me in my own house to see for myself!!! I could write a book with the problems we've had with this company. Everything about their operation is shady. Don't make the same mistake we did! read more