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Imari's Eyelashes

5.0 (5 reviews)

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Eye Candy

Eye Candy

4.0
(199 reviews)
2.6 mi

I'm writing to share my experience during my recent appointment for an NAD IV infusion. I was…read morereally looking forward to the treatment, so I was disappointed by how the visit ultimately went and wanted to bring it to your attention. When I first arrived for my appointment, the provider attempted to place the IV several times but was unable to access a vein. I believe I was poked about five times before I was asked to come back later and try again. I returned a few hours afterward, hoping the second attempt would be smoother. Unfortunately, the same difficulty occurred. The provider attempted multiple placements again -- in both arms, my foot, my ankle, and eventually my hand. I did mention beforehand that I have very small veins and that IV placement is often difficult for me. When I have IVs done at medical offices, they typically use a smaller "baby needle," which tends to work better for me. I did mention this, but that needle wasn't used. Eventually an IV was placed in my hand. However, while it was being taped down, the IV was jerked, which immediately made me feel like it may have shifted out of the vein. The provider reassured me that it was still properly placed and proceeded to start the infusion. Within about 5-10 minutes, my hand began burning intensely and swelling near my wrist. It also felt extremely cold to the touch. I mentioned this right away and was told that some burning can be normal with NAD. However, the pain and swelling continued to increase -- my fingers began swelling and my arm started to swell as well. At that point I was very concerned that the IV was not actually in the vein. I asked for the IV to be removed because the pain had become severe. Initially there was hesitation to stop the infusion, but I insisted because it hurt so badly. Unfortunately, I had to stop the treatment early and ended up wasting more than half of the IV bag. Because of the number of attempts, the swelling, and having to stop the infusion prematurely, the experience was really uncomfortable and discouraging -- especially since the treatment was quite expensive and something I had been looking forward to. I'm reaching out because I wanted to share what happened and see if there might be a way to resolve the situation. I value your services and would appreciate any consideration you can offer regarding the cost of the treatment or a possible solution.

Thank you, Eye Candy, for fixing my brows! My eye brows needed a lot of reshaping, grooming, and…read moretime to get me back to feeling whole. The price is fine, the location is excellent, and they do a GREAT job.

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Precise preparation for aesthetic services at our Newport Medspa
Precise preparation for aesthetic services at our Newport Medspa
Precise preparation for aesthetic services at our Newport Medspa
Precise preparation for aesthetic services at our Newport Medspa
Precise preparation for aesthetic services at our Newport Medspa

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Precise preparation for aesthetic services at our Newport Medspa

Imari's Eyelashes - eyelashservice - Updated July 2026

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