Brent was awesome from the beginning of my contacting his company, until he had finished his job…read more He came out to give us a quote on a bathroom sink that wasn't draining. The pipes had already been cleaned under the sink, but it turned out there was a blockage in some old pipes in the wall. He came back the next day and opened up the wall in a bedroom behind the sink in the bathroom. He was able to clean out the pipes and replace a pipe that had been corroded and ended up breaking during the auger process. Brent and his coworker worked quickly to diagnose the problem and also cleaned up everything before leaving. I was very impressed with his work ethic and thoroughness with the job, as well as his honesty regarding what needed to be done. He gives a two hour window when he is coming to allow you to plan your day and his time for scheduling is very reasonable and not far out. Sometimes same day, or a few days later, depending on the situation. I will definitely call Brent again when I have plumbing problems that need to be fixed.

Don't waste your time! The 1st appointment they made with me, they missed because they said they…read morehad an emergency. Okay. The 2nd appt. they missed, they said they needed to pick up a part and the supply store was closed. The 3rd appt. they missed, they said I'd get a discount due to two missed appt's but they just never showed up.

Miller was amazingly honest, supportive, helpful, efficient and thorough. Thank you Miller!read more

From the owner: Black Forest Plumbing is your trusted partner for all residential and commercial plumbing needs…read more With a commitment to quality craftsmanship and exceptional customer service, we specialize in everything from routine maintenance to complex installations and emergency repairs. Serving our community with honesty and reliability, we take pride in ensuring your plumbing systems operate efficiently and safely. At Black Forest Plumbing, no job is too big or small. we are here to handle it all with expertise and care.

I sent out a request on Yelp and five places messaged me back. Some seemed automated but a couple…read morelooked like a real person read and replied. Salt Lake Plumbing stated that they could see me today and left me a name and number. I called Chad and he got a tech to come to my house in only 30 minutes. He saw my problem and gave me options. He didn't try to guilt me into doing the more expensive work. He did the job I needed and was done in less than an hour. Clean and professional. I would use Salt Lake Plumbing again.

I called to have a leaky faucet repaired and I couldn't be happier with the results. I was quoted a…read moretime they would be here and the original technician got caught up on another job so they made sure to send someone else so I didn't have to wait. The guy they sent was very professional and knowledgeable and quoted me what I felt was a very fair price. The job was done in about an hour and the results were perfect. This is not a big corporation type plumbing company but a locally owned operation so they really care about their customers and want return business. I highly recommend this company!!

They were very helpful! I highly recommend. Father, daughter team knew their stuff. I'll call them…read moreagain

Over many years we have used OWH for two replacement cycles of our two heaters. Dan is very honest…read moreand straightforward, and extremely knowledgeable about water heaters. This week we had an issue with one of our heaters, and Dan and Allie came with a $300 repair kit and a $1,600 replacement water heater. Dan quickly saw that the gas valve replacement kit would solve the issue and immediately went that route. Eight years ago Dan revealed the "secrets" of making a good water heater last a good long time: 1. Keep the temperature setting constant, even if leaving the house for an extended period. This keeps the water tank from contracting and expanding due to changes in water temps. 2. Check the anode yearly and change when necessary. Owner manuals tell how and why. 3. Run household water softener systems at the lowest possible setting. Such systems are the enemy of water heaters. OWH's prices are below others I have checked. Water heaters are very expensive in Utah now because of our rules requiring ultra-low NOX heaters to be used in accordance with California regulations (yes, California). Ultra-low NOX heaters are ultra-expensive.

My AC died in the middle of a hot summer afternoon. But Kyle and RJ arrived only half an hour after…read moreI reached out. They got on top of my second-story roof, drove back to their warehouse for the correct replacement part (capacitor), and had it fixed on 1.5 hrs. Very thorough. Very helpful. Markup on the replacement part was a bit steep, but worth the convenience of not waiting for competitive bids in sweltering heat. Plus, their flat evaluation fee was competitive or lower than others. Paid $319 out the door.

They were quick to respond and did a Thorough job. The work…read morewas done in a timely manner and at a reasonable price.

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

Scott Hale plumbing charged me $770 to change shower faucet handles and inside cylinders. Total rip…read moreoff. I have used Hale before. I will never hire them again.

Bumble Bee quoted me $6,800 to replace a broken exterior water line. I called another vendor to get…read morea second quote. The second vendor told me my water line was fine, the only issue being a running toilet. Best case - incompetent diagnosis. Worst case - predatory company. Stay away from this company.

Zach and his team did an excellent job with site management, installation, and communication. Our…read moresystem is running better than ever!