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    Big Brothers Home Services

    4.2 (15 reviews)
    Open Open 24 hours

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    Services - Big Brothers Home Services

    Plumbing inspection

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    Recommended Reviews - Big Brothers Home Services

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    2 years ago

    Frank and Nick are so kind and through. On time, pleasant, clean, and most importantly honest. Do yourself a favor and call them first!

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    Review Highlights - Big Brothers Home Services

    Frank and Nick are so kind and through.

    Mentioned in 2 reviews

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    At Your Service Pros

    At Your Service Pros

    (56 reviews)

    We have a dryer that would keep shutting off prematurely no matter the level of heat or type of…read moreload. After cleaning the vents and dryer and full dryer troubleshooting, we contacted At Your Service Pros (kudos to the Costco-dispatched tech for noticing the extremely hot circuit breaker). At Your Service was very flexible on appointment times, and one of their techs, Kyle, came out to service the home. Kyle reproduced and diagnosed the issue to the circuit breaker. Not only did he fix the circuit breaker, but he also noticed some of the wiring needed to be placed at the service panel, which he did as well. He also checked the other breakers while he was out there and made sure the dryer outlet was okay. Lo and behold, the dryer works perfectly now. Thanks Kyle and At Your Service for getting this issue fixed and for taking a larger look at the panel to make sure things look okay. I appreciate Kyle was on time and that the service was professional and efficient.

    Disappointing experience. This review isn't based on the quality of work, since I never actually…read morereceived any service, so I didn't feel a one-star rating was fair. It's based solely on the booking process. I was able to book an appointment on Sunday for Monday morning, but they called early Monday and said they couldn't make it until Tuesday. That caused me to miss out on other companies that had Monday availability and wasted valuable time on something we needed done as soon as possible. They need to get their scheduling system figured out.

    Scott Hale Plumbing Heating & Air

    Scott Hale Plumbing Heating & Air

    (129 reviews)

    I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

    Scott Hale plumbing charged me $770 to change shower faucet handles and inside cylinders. Total rip…read moreoff. I have used Hale before. I will never hire them again.

    Any Hour Services

    Any Hour Services

    (342 reviews)

    Chris came to fix a malfunctioning light switch and in the process he checked our electrical panel…read more Good thing because there was discoloring because of excess heat. A disaster just waiting to happen. He replaced the panel and now we are up to code. Thank you Chris

    We had been loyal Any Hour customers for more than 20 years, so this review is particularly…read moredisappointing to write. When our HVAC system failed in November 2024, we turned to Any Hour and purchased a new system through them. Unfortunately, the installation experience immediately raised concerns. The installers initially arrived with a substantially inferior unit--not the equipment we had contracted and paid to receive. We had to stop the installation and insist that Any Hour provide the specific unit listed in our contract. Because of the significant cost of the HVAC system, we accepted the financing option recommended through Any Hour and entered into a 12-month interest-free agreement with GoodLeap, LLC. We believed that, because this lender was presented as part of the purchasing process, we could reasonably trust the financing arrangement. Unfortunately, during that 12-month period, we experienced a serious medical emergency that resulted in a two-week hospitalization, and we inadvertently missed the deadline to pay the balance in full. We immediately paid the principal balance in full and contacted GoodLeap regarding the situation. Despite this, GoodLeap began withdrawing nearly $938 in deferred interest directly from our bank account via ACH. What was even more alarming was discovering that after their withdrawals exceeded the original $938 interest amount, we were told we still owed an additional $400--because they were now charging interest on top of the interest. We ultimately felt we had no choice but to file complaints with the Utah Department of Financial Institutions and Utah Consumer Protection. After more than two decades of doing business with Any Hour, this experience has completely changed our opinion of the company. We understand that Any Hour is not GoodLeap, but Any Hour recommended and facilitated a relationship with a lending partner we believed had been appropriately vetted and was reputable. Between receiving the wrong HVAC equipment initially and the deeply troubling financing experience that followed, our trust has been lost. Because of this experience, we will no longer call Any Hour for service at any of our homes or rental properties. Twenty years of loyalty should have counted for something.

    Blue Best Heating & Air - Our wonderful Blue Best team!

    Blue Best Heating & Air

    (12 reviews)

    Casey saved the day!…read more It's been hot - in the 90s - and our AC just stopped blowing cold air. Cleaned out things as best as we could...no dice. Called on Thursday morning and were scheduled for Friday afternoon BUT Casey got done with another appointment early and asked if he could come now. Same day service...within a few hours of calling. 100% recommend!

    To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

    Big Brothers Home Services - plumbing - Updated September 2026

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