I booked a cleaning with this company for last Wednesday. On Tuesday I received a text asking to…read morereschedule and I agreed on Monday, 06/17 from 8 am - 10 am. There email states the time is an approximation and could change due to traffic, but here it is 9:20 am. No contact has been made and no one is answering the phone.

This is my first time using DeeLightful Cleaning Crew and I will use them again. Reasonable prices…read moreand Excellent cleaning. Staff is very thorough and professional. I've used another cleaning company for a few months, but they discontinued my cleaning plan which prompted me to contact DeeLightful Cleaning Crew and I am glad I did. I have NEVER seen my bathroom shine before they cleaned it! Friendly staff and easy online booking.

La'Shara was very pleasant when I first called to schedule our move-out cleaning. Her price point…read moreis very affordable comparatively to other cleaners in the area. She was very responsive to text and email and was extremely flexible when we needed to change our cleaning date at the last minute. She sent us photos of our house after she cleaned without even being asked to (due to us having moved prior to the date of cleaning). Our family friend who locked the house up for us commented that the house looked "fabulous" and "brand new". We're very pleased with her business and would hire her again!

I sold my condo in chesapeake and needed a move out cleaning done in 3 days. Bust a grime cleaning…read moresaved the day! The communication was great, she provided before and after pictures, her pricing was great and she took her time and made my condo sparkle. Will definitely be using her again and would recommend to anyone looking for a cleaner. 10/10 recommend!!!

Ms. Takara was great. Needed a move out clean on a specific day, while we were still packing. She…read moreshowed up exactly on time and she did an excellent job. Would 100% use and recommend her services again.

I am the sole care giver for two medically fragile individuals: my brother who is a non ambulatory,…read moredisabled autistic adult and my father in home hospice who has stage 4 cancer. I am a 35 year old transgender woman navigating the damage and repairs after we had after a water pipe burst upstairs in our family home during early February. Up until today, the folks sent by Servpro have been solid, but this morning I was contacted by one of their subcontractors (Gregory Starling, from "Just One More LLC") who called and brought up their vote and politics for Donald Trump, unsolicited. He explicitly said he supports Trump, "for his business," which was shocking and disheartening: every one in my house is under attack by the Trump administration. From hospice care, to Medicaid funding, to my healthcare and legal rights to housing and employment. It's not a casual or welcome conversation to bring up Trump while we should be discussing material selections. I told Greg I did not think we could move forward with him because my family does not support politically fascist business; my grandfather fought in WW2 against the Nazi's and would turn in his grave. Then I got a call from the Project Manager, Justin. Justin explained Servpro's policies about not bringing up race, religion, politics, gender, etc. and we agreed that business (let alone delicate repair work in ones home) is not the place to discuss politics. He also told me there was no one else who could step in without adjusting the timeline, so I told him I wouldn't be 100% comfortable but that I can suck it up and work with Greg so long as he doesn't bring up politics again; the medical transport was already on the road coming to relocate my sick father during planned demolition tomorrow. My family is desperate and its been months of delays and I did not realize Greg would be the only option. So, I reconsidered and was willing to move forward after Justin reassured me there was a whole diverse team at Servpro... and it didn't seem right to blame the whole team for Greg's unsolicited political views. Then I got a phone call from the Servpro of Virginia Beach General Manager, Mr. Jason Cheracles. Mr. Cheracles was upset, if not offended himself, telling me at one point I am "what's wrong with this country" and informing me they would be "canceling the contract" and issuing a refund. I implored him to reconsider or reschedule, I even offered an apology for any offense and explanation that none of this would have happened if Greg didn't bring up politics and make it explicitly about his business. I understand that Greg's politics reflect on him, and if he so chooses, his business. That's his right, it is America after all. But I was shocked to see Servpro take the side of a subcontractor that violated their own policies against bringing up politics to homeowners. I was blamed and punished for Greg's violation of policy and trust, even after I was willing to set aside differences. Greg and Jason were the ones unwilling to reconcile difference or move forward. As shameful as it is: I begged. Jason told me there was no way to reschedule or work with anyone else either; that Servpro had other subcontractors but that he knew none of them would want to work with me. If you have an emergency, do not hesitate to call Servpro as they are a vital service. They employ A LOT of people, many great folks. Justin, for example. But when it comes to repair work and their subcontractors: beware. If they bring up their politics to homeowners and the homeowner bulks... this Servpro will not apologize, try to find a solution, or work with you... they will blame the homeowner and leave them with a broken house and the yellow pages. Even if the homeowner is disabled on their deathbed. I probably shouldn't have taken issue only to be willing to work it out afterwards, but I shouldn't have had to deal with politics *at all* and I am desperate to get our home put back together. Mr. Cheracles and Greg do not care about that desperate need. So, we will find another contractor.

We had a small toilet tank leak in a 2nd floor bathroom that went unnoticed in our home for some…read moretime that is until it started showing on the ceiling below in our foyer. ServPro was recommended by our insurance company but after I reached out to this specific location I was told they weren't even listed in my insurance's list of company profiles and they had wanted us to use a different ServPro. With that being said let's get into the the nitty gritty of why I am giving them a 1 - Star review: 1) ServPro set an appointment time and date and the evening before I received a voicemail stating they would have to reschedule it because they were understaffed; so to clarify they selected the date and time not the customer and yet they still had to change it. 2) I was told I would receive a call 20-30 minutes prior to their arrival. I did not receive that call, in fact the technicians showed up in front of my and then sat in their work truck for 10-15 minutes eating their breakfast and talking to each other, keep in mind I had my front door open and they could clearly see I was standing there waiting to greet/receive them, still didn't get them moving. One of the technicians was very professional, I assume he was the lead, the other looked less than thrilled to be working. 3) Techs did not wear or offer to wear any sort of mask/face covering while in my home, nor did they even attempt to social distance from me, as I was filling out paperwork one technician was literally hovering over me. 4)Techs did not wear any sort of shoe/boot covering or put down any sort of floor protector. They repeatedly walked inside and outside and the ground was wet so they tracked in wetness which I could overlook until they sprayed my subfloor with some sort of antimicrobial agent and I personally witnessed them walk through it and then walk all over the carpet right beside our baby's nursery. No big deal I'm sure it's "super safe" for a baby to possibly ingest. 5) They did not perform a very thorough vacuum of their work area upon completion of the job. Part of their job was breaking up and removing tile; well by not vacuuming well there were numerous sharp shards left on the floor for my family to step on and the baby to crawl on. 6) One of the craziest negative things that occurred was the technicians did not plug the open/exposed toilet flange and they had fans and dehumidifiers running in my home which created a vacuum and as you can guess pulled a lot of sewer gas into my home, again I'm sure that's great for a baby or humans to be breathing in, in general. They did however leave a couple disposable nitrile gloves in there for me. Called Project Manager (PM) to verify if this was standard practice and was told it was not but he did not seem overly concerned, he did however offer to send a crew out to plug the hole, I just opted to perform this "arduous" task myself. 7) Initial interactions with the assigned PM was decent enough but when calling him on his business associated phone number he would answer it with a "yeah". He did this to me and my wife; we had to be the ones to verify that we were in fact talking to the correct person and even then it was a painful phone call. What professional answers their business line "yeah"? 8) I was told by the Techs that the PM would follow up with me the evening they finished to discuss the next steps and the fact they believed the leaking water had spread under our tub. PM never called me as I was told he would and when asked about what his technicians said about the water under the tub he told my wife they don't typically remove tubs and he has no way to get under the tub to check the moisture....wait but that's why you were in my home to begin with!! 9) I was told by the technicians I would be provided hard copies of all documents I signed....still have no copies. 10) I was given a Customer Satisfaction Survey to complete...and by complete I mean right then with the technicians standing over me. How about a link to a third party company site to perform the survey instead of being pressured into it. 11) lastly, I was sent a DocuSign document that I attest to the fact this company dried my home correctly...well how do I know they dried it correctly, A) that's what they do for a living not me and B) if they did NOT remove the tub how can anyone be sure it's dry under it and along the three walls the tubs is enclosed by?

I was searching for a service to do a move out clean for my son's apartment. To be honest, I did…read morecall two other companies prior, but with one, the owner who answered seemed put out, he asked for my information and never got back to me. The second company, a large well known one, wanted to charge more than I was willing to spend and they told me that the quote DID NOT include the refrigerator, that was a 60$ up charge!!! Feeling discouraged, I called Maids at your Service, the lady on the other end was so polite and professional, her quote was exactly in my budget , and it included everything!! I booked them and explained that I would leave a key and would not be able to see the results, so after the cleaning was done, they kindly texted me pictures of the results and I was absolutely amazed!! My son is a single 20 year old , so they had their work cut out for them! Because of that persons hard work, he was able to get his full deposit back! I tipped well! I will absolutely use this company again and recommend them highly! Never underestimate the little guy! Keep small local businesses thriving!

It was a pleasure having Santayna over to clean our house! Right away, I was relieved to get a…read morequick reply. She brought her own supplies, took the time to clean thoroughly, was honest and up-front about the price, and even offers additional services like laundry- and I had a lot of it. I can trust her in my home and will be so happy to have more maintenance cleanings soon. Very grateful!

Never again. Was…read moreprovided the following quote for small apartment. I read this to mean that fridge and windows would be cleaned. They were not. Hello Sam. $150 for include windows and refrigerator as well. She then proceeded to start screaming at my wife when questioned about the level of service v what was provided. Never again. Paid $120 just to have her leave my property. Fridge and windows were not cleaned. She says quote was for outside of fridge not inside...

Great cleaning staff. Professional and very pleasant. I have went through cleaners as they tend to…read morerelax over time. OBH Professional Cleaning has made my home smell better than ever and pays attention to detail. OBH has delivered a great job every time. I highly recommend.

I recently hired Andrew to clean my rental property for a tenant move- in. Typically, I get 3…read morequotes before I hire any contractor. Andrew was very professional and patient when answering my questions regarding his services. He even offered to schedule a carpet cleaner to come out. That was one less call I had to make and schedule. After calling around, I decided to go with Andrew not only because of the competitive price but because of his professionalism and level of customer service. I was hesitant because he charged an hourly rate compared to others that charged a flat fee. Well, he cleaned the HELL out of my property in 6 hours which was still over a hundred dollars cheaper than other companies. He also offers military rates which I appreciate as a military family. Andrew is an honest and fair businessman. He's also reliable, attentive to your cleaning needs, and great to work with. I emphatically recommend his services and will continue to patron his company. I know my tenant is going to LOVE her new home, and I'm sure you'll be impressed by his work ethic, too. I know I told you a million times already, but thanks again, Andrew!

We had Andrew clean our home for the first time today and we are so impressed with his work! He is…read morevery detail oriented and left our house so clean I found myself cleaning meticulously after dinner because I just want to keep it this nice forever. He did an excellent job for us at a very fair price and we look forward to having him out every month. Thanks Andrew for your hard work and we look forward to seeing you next time.