Greetings to you all: Let's face it, no one wants to be ill. However, if you are sick, you want to…read morereceive high-quality care expeditiously. On December 10, 2025, I visited Endeavor Health Care Intermediate Care on Naper Boulevard in Naperville, IL. This was my second visit. I returned for care because I received exceptional care during my first visit. My response concerning my visit on December 10th is WOW, WOW!!!! I received top-notch, high-quality care and services from the second I walked in the door! Once I entered the building, I was greeted by Norma, the receptionist, with a big, warm smile. She set the stage for a warm, nurturing environment. After checking me in, she assured me that I would be seen shortly. She was not kidding! I was called before I could take off my coat and be seated. This was about one minute after check-in. Jackie, the Nurse Technician, was kind and informative as she escorted me to my room and during my initial assessment. Jackie ensured that I was relaxed and did not need anything. Once she was finished, Sandy, the Registered Nurse, entered the room in about three minutes from the time Jackie concluded her initial assessment. This is unbelievable. When Sandy entered the room, she brought in a ray of sunshine! She is a positive, charismatic, caring, and competent nurse. Her skill set and professionalism put me at ease, which made me feel confident that I would once again receive stellar healthcare. Sandy anticipated my questions and managed my expectations as though she could read my mind. Based on my symptoms, she ordered tests. In seconds, those who were required to perform the test appeared. Debbie, the X-ray technician, escorted me for an X-ray with a smile and performed the specific test with care and tenderness. Debbie escorted me back to my room with graciousness. In three minutes, the provider appeared! This was astounding considering that the clinic was busy! When the provider, Godwin Flores, entered the room, he did not disappoint! He further illuminated the room with his smile, care, and concern. He thoroughly examined me, and I could tell that he reviewed my medical record before he entered the room because of his questions, answers, and plan of care for me. Assessing someone's record before evaluating a patient tells you that Godwin Flores is interested in providing the best possible care for his patients. Unfortunately, not all providers do this. I received world-class, second-to-none, seamless care from Endeavor Intermediate Health Care on Naper Boulevard on December 10, 2025. I am simply over the moon about the care and service I received. I was in and out of the clinic in less than 30 minutes. I am a retired Health Care Quality Executive. I know high-quality care when I see and receive it. Hooray to the staff at Endeavor Intermediate Health Care, Naper Boulevard! You are the flagship immediate care clinic for Illinois. There is no one better than you. Take a bow! If you want world-class, seamless healthcare from competent staff, go to Endeavor Intermediate Health Care on Naper Boulevard in Naperville. I could have gone to several other clinics nearby, but they are not like Naper. read less

I've had such great care here. Great care from the kindest providers. Not just ear infections and…read moresore throats, although of course those too. But even more serious issues. Earlier this yr, I was hooked up to an EKG after an Rx I was on sent my heart rate and pulse crazy. I felt I was in very good hands there. A huge comfort because it scared me to death. I'd rate this place a 5 if the waits weren't so insane. I took my daughter for blood work this summer and we were there for more than an hour and a half before we were seen for labs. For labs? I've never waited for more than 20 min anywhere else. Especially puzzling because the waiting room wasn't very full. Don't use this Immediate Care if you're wanting immediate care. It's more "eventually we might get around to you" care. But once you're seen, it's at least great care.

I went there for treatment of a severe nosebleed. Because of the bright red towel I was holding to…read moremy nose (blood!), my waiting time was minimal, and they got me back to a bay in about two minutes. The staff was caring, professional, and kindly, and did everything they *could* to make me as comfortable as they might... when I was evaluated by the Lead Nurse (? I might have her Title wrong), she got right to the point: they couldn't really help me. This is not A "Bad Thing", and nothing I would *ever* criticize them for - it's professionalism. They recommended I go to CDH ER, and offered to call me an ambulance - I decided to just drive the truck over there. Then, they equipped me for the trip, providing a bib and a clamp to help staunch the bleeding. (Those items ended up not helping much, but that's an issue between me and my truck.) Let's review their performance: * "Could they have done better?" - I really don't think so, given the circumstances. * "Was the Wait Time Excessive?" - Absolutely not. * "Was I treated by the 'right person'?" - I believe so. Her diagnosis and advice proved to be correct - I spent most of the following week at CDH. Summarizing: 1. Like ANY Urgent Care Facility, they are probably somewhat short-staffed. Think about this from a Business Perspective - as a manager, paying staff, would you want to spend your budget on "maximum staff headcount, 24/7/365"? Of course not! So, there will always be a wait. 2. While you're waiting, other patients with issues greater than yours will always take precedence over your issues, increasing the wat. That's called "Triage". I learned this a lifetime ago, watching "MASH" on the tube. 3. Remember that other people view Urgent Care as an alternative to Scheduled care. Witness another reviewer here, who commented "I can usually see a provider in 30 min. It's great for non-emergency care." SO - If you're cheesed about this facility, speak to her, instead. OR, speak to me, who ended up losing circa two liters of blood that day, and was in danger of bleeding out - we are the people who were in your Entitled way. In the end, Northwestern Immediate Care did / does its job: well, professionally and with compassion and care. Yeah - call me "woke". I subtracted a Star, just because they should have known about my nosebleed when it started, and came my home to stop it. Grrr.

Dr. S is such a kind person! The nurses are really wonderful too. The entire staff are genuinely…read morevery good people who are really concerned for your health. It honestly feels like I was revived back to life. They really can do miracles in a small clinic.

I'm never sick so choosing an urgent care was a shot in the dark. I was experiencing dizziness and…read moreAFC Naperville was a close location so I booked an appointment right away. I arrived within an hour of booking and greeted by a professional and friendly attendant. After less than 5 minutes I was in a room and relating to the staff what was going on. The PA then came in for an examination and more follow up questions. She was so kind and knowledgeable and talked me through the whole experience. I left with answers and a prescription. I would use this location again and recommend it wholeheartedly.

I paid $500 for an immigration physical a long time ago. When I recently followed up, the front…read moredesk told me it was a "package" and that it was still fine. I was instructed to book an appointment at the Willowbrook location. They confirmed my appointment for 1/16 at 6:30 PM via text. I showed up -- and the clinic was CLOSED. No notice. No call. No response to messages. After taking my money, failing to disclose any expiration policy in writing, misleading me about the "package," and then confirming an appointment when the office wasn't even open -- this is by far the most unprofessional and irresponsible clinic I have ever dealt with.

I went during COVID restrictions and it was a great experience! Friendly and knowledgeable staff,…read morequick service and clean facility.

Made an appointment in-line and went in for a pretty bad cut that Was self inflicted cutting…read moreveggies last night. Ugh! The person who took care of me, Joanne was kind and gave me some better bandages and advice for care and treatment. I originally waited in my car and was called when to come inside btw... I also received a tetanus shot which was probably long overdue since middle school. All in all the visit to the clinic was successful, the medical staff was courteous, and efficient. Stop in if you're second guessing yourself! Beats the ER for minor injuries and illnesses!

I brought my 6 month old son here because it was recommended by a friend, but we will never be…read morereturning. The front desk staff and nurses were very nice, but the provider that we saw was awful. She didn't listen to anything that I was trying to tell her about my son's symptoms and simply dismissed everything. She made me feel like I was wasting her time and didn't help us at all, basically said to go home and wait for him to throw up again. The visit was a complete waste of time and money and we left with no answers and no path forward to make my son better. I recommend going somewhere else.

Great experience at this kids' urgent care. I brought my daughter in with a bad flu and heavy…read morecongestion, and the doctor was very patient and thorough. She gave her a nebulizer and waited until she could properly hear her lung sounds, which really put me at ease. We never felt rushed, and everyone was kind and caring. I'm very grateful for the care we received and would definitely recommend them to other parents.

Thought it would be so cool to go through the Edward drive-thru. I registered on the inside she…read moretold me to go around and wait till the door opened. So I went around and waited and waited and waited and then gave up and came back in for my blood work. Cool concept but it didn't work.

Refused to see me. Went in thinking maybe I have bronchitis because I'm been fighting a cold all…read moremonth. Literally the most worthless experience of my life. #worthless

Dr. Pancholi did my knee surgery back in April, he prescribed a lidocaine patch to help with the…read morepain and swelling...Every time I tried to get the patch from the pharmacy, I had to pay out of pocket because NO ONE at Dr. Pancholi filled out the prior authorization paperwork!!! Walgreens faxed the paperwork so many times, they couldn't do it again (reached their limit), I reached out to my insurance, they told me the SAME thing::::::NOONE in his office filled out the paperwork!!! I've called NUMEROUS times, NOTHING, NOBODY can help me or seem to care about the patients once the surgery is done, got my money from the insurance company and said " Ooooooh well, figure out your own care after surgery"!!!! And yes, a complaint has been filed, I would NEVER go back to a doctor who doesn't care about their patients........

My experience: care quality was very good. But my wife and I both had long, frustrating experiences…read morewith billings, each case lasting about 18 months! Duly has outsourced its billing to an offshore third party. Those people are nice but have no power to fix anything--they say they will consult management, but nothing happens. We eventually decided to move to another network because we were genuinely concerned about coverage should we encounter a major medical event. We have been glad we switched.