I would have to say that customer service here is a #2. I am referring to it as s*-t. Not friendly at all and when I had called in to see if they had what I needed, they said they did. Got to store and when I asked for it they said they did not carry it, and I had to order online. That tells me there are MORONS that don't do there job correctly. I order part and it took two weeks and nothing, until I called them to see if it had arrived and said, oh it just got in. Ya right, like I was born this morning. I wouldn't waste my money where there is poor customer service and people are not friendly. Unfortunately that is what is becoming of kids these days. Customer service is becoming a lost art. read more

I went in recently to get some practice. The facility is older and not as shiny as the Independence lanes however, it works for what you need, especially at the reasonable lane prices. I spoke with Jacob who set me up with a lane. While I was there he was nice enough to help with some tips and a little gun oil. After I finished he even spent some time going over some of the items to clean my weapon. read more

Went to use the range and the prices to shoot and rent are good. It was pretty busy when I went and there were shooting lanes open but it took awhile to get one because there was only one person checking people in. read more

Impact Guns - Shooting at Impact Guns - Gun/Rifle Ranges Near Me - Boise, Idaho

A long time consumer, have bought a few guns from them. the people behind the counter were always very helpful. the new manger reminds me of an amazon babe. One not to cross paths with.. John read more

Horrible customer service and no help with online orders. I bought an item online for store pickup. Was promised in 3 weeks plus 5 days for store delivery. Nobody called me, so I started calling the store after that time. Every time they said 'We don't know where it is, nor when it will come in. Just wait a bit more.' By the 5th conversation they finally said 'we can't even see online orders, just contact website help instead'! Sent an email to those jokers, got a message back that they 'will look into it'. That should have taken 10 minutes to resolve. Sent 2 more emails, last one demanding cancellation and refund. Got NO responses at all. After waiting for another 2 weeks had to file a charge dispute with my credit card. That is NO way to treat a customer. While the store may not have been at fault for the delay, they have pushed me around for 3 weeks before telling me they can't even help. read more

Their online sales and communication is a joke. They don't reply to emails, they don't answer phones, and they simply lie about orders and items in stock. read more

Had to update my review to 1 star, went in to buy my fiance a compact 9mm and just like last time, I was told they had the gun I wanted, I arrived and wasn't even acknowledged, and when I finally cornered someone and forced customer service out of them I was told they didn't have the gun, I am through wasting my time with this store, so just like last time Idaho Gun got my business, this company has lost 3 gun sales to me in the last 2 months. Good job impact! read more

The facility it's self is very nice. Clean and organized as it should be. However the person working the gun rental sand range check-in in the back by the range was far less than friendly. We'd ask a question and get a short, cold response. Don't know if I'll be returning for that reason. read more

Wasn't to happy with this place. I called for the M4 m&p sport II confirmed it was there with a phone call, and when I arrived with my wife and daughter no one even looked our way or gave us any of there time. I was there for 20 mins before I decided to leave, without my firearm that I wanted. read more

My friend and I came here just to see what they had. I asked an employee if they had magazines for my firearm and he said they did not. I went to their magazine section and saw that they had 2 of the magazines that I had asked about with a price tag of $55 each. I grabbed the 2 mags and went to pay. When I got to the counter, the employee said the magazines were $65 each on his computer, despite being labeled $55 on the shelf. My friend picked up 2 boxes of 9mm labeled at $17.99 a box, and the cashier told him $25 a box. The cashier made no effort to explain why there was a major price discrepancy. Basically, they lure you in with one price on the shelf, then jack it up once you plan on paying for it. Very shady practice and a poor example of how to run a local gun store. Stuff like this is why most people shop at larger retailers. I only got one magazine and my friend didn't buy any ammo. Neither of us will ever give Impact Guns storefront or online shop our money again. read more

I like coming in here and using the range, also love the lifetime warranty. Could be a little more friendly though. They gave me the best price on a CZ which was almost $100 less than what they tried to sell me at hawk tech!which was pretty sweet. read more

Shot and shopped here multiple times. It's pretty average. Some things are more pricey here than Cabela's or Cliff's, and vise versa. Like anything gun related, you need to shop around. This is just another option. Pretty good handgun selection. Range is good - fair price at $10.00 to shoot. Standard set up - 2 different ranges for small/large calibers. Bays are a little worn. Staff is nice by the way. Knowledgable and friendly. read more

My girls weekend included the shooting range! We found this place on Yelp, which thankfully was open the day we went, and decently priced! It was about $20 a person/hr. When we went, there was quite a line for the indoor range. Once it was our turn, the staff helped us learn the basics of shooting, especially when holding the gun and how to shoot. I was pretty nervous so I didn't get the basics right away; thankfully the staff was patient with me haha. Once a lane opened, we started shooting. It was surprisingly fun! So much power when you shoot a gun, it's scary! Overall it was a fun time, especially as a new experience. I heard somewhere that Tuesdays is ladies day, ladies shoot for free! How neat. read more

Had a great experience here while visiting town on business. The two of us rented some handguns and rifles from a very friendly and entertaining staff. I would recommend stopping here if you're in the market for a handgun the rental selection is vast and taking a moment to fire a possible purchase is worth the stop. read more

I visited several stores looking to make a rifle purchase and this is the one that won my business. The place was nice, had a decent selection and mostly friendly staff. I did watch them almost sell the wrong gun to someone which was mildly disturbing but I'd probably buy from these guys again anyway. read more

As a gun store you can find a broader/better selection at nearby sportsmans warehouse or cabelas but as for the indoor range it's awesome! My husband loves shooting and I don't like being dragged out in the cold to enjoy this hobby so impact is a winter destination for any shooter. From handguns to rifles for $10 an hour you can enjoy an indoor range that is comfortable year round! read more

The reason I'm not giving this 5 stars is because their customer service is definitely lacking. Aside from that, they do have reasonable prices in their store and I like the gun range. They actually allow you to bring your own ammo and collect the brass (for reloading purposes) which a lot of gun ranges don't allow. We will definitely go back to use the range. read more

Impact Guns is unfortunately a great business opportunity that has fallen short. They have a pretty good sized stock of guns and ammo, but their customer service skills definitely need some work. I went to Impact a few weeks ago to use their range and this was my experience: There were roughly four employees in the building, and two other customers. I stood at the range counter for almost 20 minutes without any acknowledgement of my existence. One employee walked right past me, making eye contact, and just kept walking. I could hear someone in the back room working on inventory so finally I just ignored the "Employees Only" sign and walked back there. I told the girl (short, young, blonde hair) who was working in there that I was waiting for the range and had been for 20 minutes. She told be she'd be right out, so I went to the counter. Five minutes later, she came out and got me checked in. This is not the first time I've had similar experiences with Impact Guns. I'm just glad they finally got their ventilation working properly. It used to be that you would come out of there with gunpowder residue in the back of your throat. The only employee there that seems competent enough to work in a gun shop is Josh. He is very friendly and knowledgeable about guns. The manager on the other hand is one of the most clueless people I've encountered in a gun store. read more

as a shooting range it is well equipped, well run, clean and a good place to try firearms you are considering. As a place to purchase firearms, their communication skills are significantly lacking. I have called 3 separate times to see if a weapon has arrived and if it is not ready, when can it be expected. Left number and info each time and no return call. Went in person and still do not have a confirmation of date. It isn't present and no idea when expected delivery. This is from their own internet business mind you. Promised 6-9 days from order. It is 10 and no idea when it will arrive. "Probably next week". No one can give any assurances in any fashion. Could have ordered online and had it delivered with tracking numbers and such to any FFL and would have if I had known this is the service delivered. Don't recommend purchase from this location. read more

They do not keep their word. Bought a few guns when they where still claiming their lifetime warranty but the first time I go in to have it serviced they tell me to take care of it myself. For how much extra I paid to told too bad. Shop anywhere eles! read more

Horrible!!! Backordered a gun 4 weeks ago. They now cancel my order saying I didn't send in FFL info even though I have the receipt showing I did and they never contacted me after the order was placed saying there was a problem. Come to find out they now raised the price of the gun by $140!! Sounds like they decided to cancel just so they could charge more. When questioned they said they can raise prices whenever they want, even after an order is placed and without even telling people! Here is part of their "Terms" : "Because prices, product descriptions and availability can change quickly, Impact Guns does not warrant the accuracy or completeness of the information provided on the Site. Also, Impact Guns may make changes to the information contained herein, including to the products and prices described in the site, at any time, without prior notice to you (including after you have submitted your order)." Buyer beware!!! read more

Business has been a Staple for shooters in the Boise area for several years. Was a first class, professional environment. Change in management and philosophy has completely changed. Seems that the knowledgeable, first class employees are no longer employed, read more

Impact Guns has a great indoor range, full service Gun dealer sales & service and training. Plus they know what they are talking about. Great place to take your concealed carry permit class. read more

Went shooting today. Extremely busy. Stood at the front counter for about 10 min before someone told us to go to the back counter if we wanted to shoot. Got in line behind about 8 people waited 20 mins before we realized that we needed to sign on the wait list after 3 other people who came in after us signed the list ahead of us. UGH. Waited another 15 mins before finally getting on the range. It was a bit smokey but not too bad. We got to stay as long as we wanted, so that was a plus. I do like the fact that the range is divided into pistols and rifles. Not real keen that there was no line official watching the line for violations. Little bit unsafe IMO. Whole place seemed a little disorganized. read more

Most of the employees were nice when we came. Except this older lady that was rude to everyone. She was very stuck up and had no customer service whatsoever. Unfortunately I think she was a manager. Instead of nicely asking someone not to do something she would tell them rudely. She needs to either learn some customer service or stay in the back. read more

I've been shooting on the Impact ranges since the business first opened, about 23 years ago, as "Shooting World," and have been a paid annual member for just about as long as it has been "Impact Guns," or close to that long, anyway. They've changed staff a few times along the way - but they've always been helpful, attentive, and courteous. I had to take a hiatus from shooting back around the first of this year, and when I returned there was only one face I recognized and who knew me from my many years of shooting there. Even so, I've found the "new" folks to be as described above. As an NRA Endowment Life member and (retired) certified law enforcement firearms instructor, I appreciate their attention to range safety while maintaining a customer-friendly atmosphere. I've watched them solve problems and answer questions, and I know they offer classes for beginners, as well as those with more experience. They have an excellent selection of handguns, rifles, shotguns, targets, and accessories, as well as ammunition for just about any kind of firearm, from the .17s on up through the big bore calibers. It's always been a friendly place to browse, buy, or shoot - rain or shine. I'd say that if you're looking for that kind of place, give 'em a try. read more

Bought a 10.3" SBR for $1,800 in July 16. Called last week (August 2018) to see if my stamp had processed. Turns out they screwed up the filing. They had correspondence with the ATF a few months after initially filing. They did not contact me and just sat on my money. I waited a year and one month for this gun and bought $2K in optics and accessories only to find out I have to start the process over and now I can't use my NFA trust because of the new rules. They didn't offer me anything for this screw up! Will never spend a cent in that shop again. read more

The day I visited Impact Guns it became busy right when I went in. The staff addressed me and stated they would get with me and they did after working with other patrons who were buying handguns and asking many questions. I had to wait quite a while to get attended to but I am pretty patient and I wasn't in a hurry which paid off later during my visit. I was there to purchase a handgun and had heard that you could rent a handgun and try it out before the purchase of a new handgun of the same model. That is an awesome way to do business! Once I was attended by the staff they answered all of my many questions and gave me information about the guns I was interested in. All three staff I talked with had very good knowledge of the handguns they sold and were low key salesmen. This made it easier to narrow down my choice of the handgun to purchase. After narrowing down the handguns that would best suit my needs I was able to rent both of them, buy ammo, buy ear protection, and fire them in the range onsite to make the final decision. This one stop shop for buying a handgun was impressive! The actual buying process was smooth also. Thanks Impact Guns! read more

Stopped in at Impact today and worked primarily with a gent by the name of Justin who treated me well and was knowledgeable about the AR-15 platform. The degree of hand holding, as it's been about a decade since I've purchased a firearm, was appropriate and needed. I had all my questions about other manufacturers answered well. Today I was 'that customer' and things were still silky smooth, I walked out about where I wanted to be price wise although timing (completely my fault was slow) with a decent rifle and other stuff to get up and running. Would definitely go back, I've already bragged about my experiences, and would recommend to friends. Keep up the great work! read more

I've always had good experiences at Impact Guns. Friendly, professional service with an eye for detail tailored to the individual purchaser. They have even referred me to other retailers for the purchase of items that the individual sales rep thought superior. I bought a sighting system for my AR-15 which can only be bought online from Primary Arms and couldn't be happier. They could have easily sold me a more expensive but inferior product. They have my trust and my loyalty. read more

I have had several good experiences ordering from both of the internet and at the Boise store. I do think they are under staffed for the volume of traffic through the Boise store. Pricing is like any other product some are a bargain and some can be a little over priced, as always shop around so you are price savvy for what you are looking for. I dont like having to sign up with facebook to post a review though. read more

A few weeks prior to christmas, 2014, I checked Impact guns online and found a great deal on a Bushmaster optics ready carbine. I SHOULD have just ordered it online, but instead called the Boise store. the person I spoke with said yes, that was a GREAT price, and that she would need to make some calls and get back to me. I got online an hour later and they had changed the price on the website. She called me back days later to abruptly tell me the price had been a typo, without even an apology or attempt to give me a deal on something else. maybe I am just old and grumpy...but that seemed like pretty poor customer service. Had they attempted to work with me, I would have purchased from them and gone away happy, but instead I bought the gun online from Bud's and had it shipped to an FFL near me and will not bother with Impact again. read more

I went in to buy a target stand, and some spare wood sticks for it, but the manager wouldn't let me buy the sticks until they counted up ALL of the target stands in the dusty pile by the front door where they'd been all winter.... saying that they had to have 1 set for each. Well ...those 1x2 sticks are EASILY picked up at your local lumber store, number 1, and number 2, nobody had been buying the stands all winter so the risk of running out was very low, and number 3 ...those sticks were advertised as being for sale RIGHT IN THE STORE. I am NOT impressed with that manager and will spend my money elsewhere if I have choice. And when in a discussion with a fellow customer, the transgender topic came up and she told us to "knock off that discussion". Who made her MY boss? Impact stays in business because a gun store is a self-floating boat in Idaho ...NOT because she knows diddly or squat about running a store (of any kind). read more

Very rude and unprofessional. I am new to Boise and went in to buy a firearm. I waited at the gun counter for 10-15 minutes, the entire time not one employee behind the gun counter. I finally went over and asked if I could get some help, I was asked " waiting another 5 minutes. I asked to look at a rifle first and was then going to ask him to grab the gun i wanted to buy, after returning the rifle to the wall, the employee walked off while i was asking him a question and starting helping someone else. Then because that employee was so rude and quick with me, i stood by the register to ask the employee on the front computer if i could get the gun i came to buy. I stood there for 5-10 minutes right in front of him, NOT once did he ask me, "can i help you?" so i walked out and will NEVER be back. How they are in business still is beyond me. I figure its only because of their shooting range and a few flashy guns they have for guys that don't know much about guns. read more