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    5.0 (1 review)

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    16 years ago

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    Regal El Dorado Hills

    Regal El Dorado Hills

    3.5
    (307 reviews)
    1.2 mi

    It's been a hot minute since we've went to the movie theater, as it is so easy to watch movies at…read morehome these days, but we wanted to enjoy a nice afternoon out at the theater in the cool AC while sipping on an ICEE and munching on crunchy, salty popcorn. We booked tickets the night before via the Regal app. Tuesdays are the cheapest days and honestly our favorite day of the week to go watch a movie anyway, since Tuesdays are statistically the day where the least people go out. We chose the EDH location since we figured it would be the nicest one in our radius. I was correct. Parking was a breeze, with a good-sized lot on the side of the theater. Upon entering the lobby, there are kiosks to order tickets if you don't want to speak to an attendant. We already had the QR code for our tickets on our phones so it was easy to check in with the lady up front. We headed straight to the refreshments area after checking in, and while I was sad to see Regal no longer offered the snack pack, we both liked and ultimately ordered the single combo, which is one large drink of choice, one large popcorn, and one bag of candy that you get to choose from the queue. We went with a cherry ICEE and a bag of Hi-Chew. The staff were friendly and there was pretty much no line. The bathrooms were clean with plenty of stalls, no notes there. We have been seeing the ads and reviews for Backrooms, and I love a good psychological horror/thriller. It ended up being a great choice. The seats were comfy (and reclined!), and the theater was clean. The AC was cool, the speakers were balanced, the screen was clear, and overall it was a fantastic experience. We will be back to this Regal location the next time we choose to go out for a movie!

    I had a very disappointing experience at Regal El Dorado Hills during the 4:00 PM showing of…read moreTrainspotting on Sunday, June 7. My family and I arrived around 4:00 PM, had our tickets scanned, and were directed to Theater 12. When we entered, the room was unusually warm and there were no trailers playing, which immediately seemed odd. After waiting a few minutes, I stepped outside to see what was going on and discovered that Trainspotting had been moved to a different auditorium without any notification to ticket holders. By the time I located the correct theater at approximately 4:08 PM, the movie was already playing. Unlike virtually every modern theater experience, there had been no trailers or previews beforehand. The film had started right at 4:00 PM, causing us to miss the opening several minutes through no fault of our own. I spoke with a supervisor or manager and explained the situation. He told me the movie had been moved because of a projector issue in the original auditorium. While I understand equipment problems happen, I asked if the movie could simply be restarted since it was only about 5-10 minutes into the film. He refused, stating there wasn't enough time before the next scheduled showing in that theater. What makes this especially frustrating is that after leaving, I checked the schedule. The next movie in that auditorium wasn't scheduled until 6:50 PM. Trainspotting is only 93 minutes long. Even if the film had been restarted at 4:10 PM when I made the request, it would have ended around 5:43 PM, still leaving more than an hour before the next scheduled showtime. The theater did refund our tickets, and after I expressed my dissatisfaction they provided four small popcorn and soda vouchers. I appreciate that gesture, but it doesn't change the fact that we drove roughly 30 minutes each way from Roseville specifically for this screening and ended up missing part of the film. (We ended up leaving and not watching the film since Trainspotting is one you have to see it from the beginning) What bothered me most wasn't the projector failure. Equipment issues happen. The problem was the lack of communication, starting the movie without the customary trailers, and refusing a reasonable solution without apparently checking whether scheduling constraints actually existed. I also noticed at least two other customers arriving late and appearing confused about the theater change, so it didn't seem like we were the only ones affected. I appreciate the refund and vouchers, but overall this was a frustrating and unprofessional customer experience that could have been easily avoided with better communication.

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