Great facility, always investing in upgrades to equipment. Good variety of classes and good…read morelocation. Dave R

I cancelled my membership because they have to blast the music so loud on the gym floor (not in…read moreclasses). Not sure why when 95% of customers have their own headset. Must be for the staff? I switched to 24 where they have a much more peaceful experience with low volume music if any. I complained several time in surveys and to staff but they didnt care. But...If you like very loud music when you work out, this is the place for you. They have a powerful sound system. Feels like a dance club or concert.

great gym and staff. love the remodel, hadn't been in for a few years. has everything you need…read more Definitely recommend to anyone in the area

Fitness in Carmel Mountain Ranch, but the condition of this gym has seriously deteriorated over the…read morepast few months. The fans have not been working for the last three months, making it extremely uncomfortable to work out. The overall upkeep of the gym has also declined, and the women's bathroom has been consistently filthy. There are also broken-down machines that have not been properly addressed. I personally called and spoke with the general manager a month ago, and I was told that these issues would be taken care of. Unfortunately, nothing has been resolved. The fans are still not working, the cleanliness issues remain, and the broken equipment continues to be a problem. It's disappointing to see so many members becoming frustrated, and I've noticed that many have been leaving. We pay for a gym membership and deserve a clean, safe, and properly maintained facility. Management continues to respond to reviews with promises, but nothing changes. At this point, actions speak louder than words. We need real improvements, not just responses. It's time for management to take accountability and make the changes this gym and its members deserve. Promises are not enough... we need action!

I've been a Member of another gym in the past, however this…read moreis my 1st time with Planet fitness. I had initially joined when they were running special last year for the grand opening, I ended up canceling because it took forever for the Black Mntn location to open. I finally decided to give it another try. Signed up a few months ago. First visits were good staff were nice. I got a tour my 1st visit and I wish i remembered his name but it was his 1st week there. He was great and explained how everything works. I wish they had trainers at this location. I heard trainers are only available for the Location on University. Not all the equipment have bar codes for you to see how to use it on the APP. I stuck to what I knew and tried a few new ones. It took a couple of times for me to figure out when it's not so crowded. The APP does show crowd meter but it's not always accurate in my opinion. What they could improve on. Do away with the free teen program during the summer. Nothing against teens but to me it made the place even more crowded. I also noticed most of the teens were not following gym etiquette by wiping the machines down when they were done. I also saw quite a few of them just sitting at the machines on their phones. Overall I like the gym and the Black Card membership is ok. Quite a few times the Black card membership perks like the hydro massage were closed. I wish the were 24/7. But I think the membership price is fair for what you get.

I have a black card membership, so I've been to almost all of the PF locations in SD and SD county…read more I am over in this area a little bit here and there. I have tried this gym a couple of times. It's brand new. Staff isn't really very professional acting. I mean it's a gym, but they could make any amount of effort and they really don't. My persisting issue here is that they have little or no hot water! I even called them before I came today to see if they repaired whatever issues a brand new gym can have, to not have hot water. The guy straight up lied to me and told me it was fixed, and joke's on me, there's no hot water. Fool me once... Their Google and Yelp reviews make multiple complaints about the lack of hot water. They know about it and they definitely aren't going to fix it. Fellow black card members, bypass this location altogether. You can thank me later.

24/7 access, always clean & organized, never crowded. Good vibe & good people. Far better than…read morethe big box chains.

Tried reaching them over phone, by email. Absolutely no response. So hard to get in touch to get a…read moremembership. If you are going to have nobody at the gym's reception at least respond back to emails.

I've been a member of 24 Hour Fitness since I was 13 years old, and it's a franchise I've always…read moreenjoyed. Over the years, it's been a reliable place to train, and the Carmel Mountain location continues that tradition. The employees here are consistently friendly, respectful, and welcoming, and the facility is generally clean and well-maintained. It's a comfortable gym with a positive atmosphere, whether you're stopping in for a quick workout or spending a couple of hours there. My only criticism is the layout and equipment selection. The space could be utilized much more efficiently, and the organization of the equipment feels a bit scattered. There are also several older machines that could benefit from being replaced with newer, more versatile equipment that better reflects today's training standards. With a few updates and a smarter floor plan, this location could be one of the best in the area. Overall, I'm still a big fan of both this location and the 24 Hour Fitness franchise as a whole. The staff, cleanliness, and overall experience keep me coming back, and I'd happily recommend it to anyone looking for a dependable gym in the Carmel Mountain area.

This gym is really outdated and in desperate need of a rework. Everything is pretty old/dirty, and…read morethe AC basically is nonexistent in there. The outside setup is pretty rough too, so much wasted empty space they could be using. The space has so much potential but just seems like the management doesn't want to put in the effort to remodel like the Carmel mountain one down the street, the UTC one, or the Balboa one. Probably the worst one out of the 4 I just mentioned. However, because of its unfavorable status, it's actually one of the less crowded ones so I guess that's a plus. Closes really early too, 8 PM on weekends for a 24 hour feels pretty bad. Luckily, weights weigh the same anywhere so you can still get a good workout in even with the low quality of equipment.

Super clean gym with great air conditioning and ventilation. Clean, private bathrooms, two with…read moreshowers. Very friendly, helpful staff. I feel very safe there no matter what time of day or night I go--members can only enter with a FOB and the door remains closed and locked at all times. Smaller than other big-name gyms, but I really like it that way because of the cleanliness, security, and super comfortable workout environment there. There are plenty of machines and equipment to work on your fitness goals, whether they're for general fitness, physical therapy, or hard-core bodybuilding.

The equipment is great, the staff is super friendly, and the gym is rarely overcrowded, which makes…read morethe membership worth it. However, I really wish Anytime Fitness Poway would reconsider the cleaning products and fragrances being used throughout the gym. When you walk in, you are immediately hit with an overwhelming mix of strong cleaning chemicals and synthetic fragrances. Between the cleaning products, heavily fragranced wipes, and products like Febreze, the smell is difficult to ignore, especially when you're breathing heavily during a workout. I completely understand that a gym needs to be thoroughly cleaned and sanitized. However, it is 2026, and there are so many effective fragrance-free and lower-toxicity alternatives available. There is also a growing body of research and legitimate health concerns surrounding unnecessary exposure to all these chemicals found in fragranced cleaning products. These chemicals have raised concerns regarding reproductive health, hormone disruption, and cancer risk. What I find especially ironic is seeing "Healthy 24/7" on the walls while being surrounded by such strong synthetic fragrances. People come to the gym because they are trying to improve their health, so creating a cleaner indoor environment seems like it should be part of that mission too. I've also noticed cleaning staff wearing masks while using these products, which makes me even more concerned about what employees and members are regularly breathing in. Please consider switching to fragrance-free, safer cleaning alternatives and eliminating products like Febreze from the gym. "Fragrance" on an ingredient label can represent numerous toxic ingredients, and many people are sensitive to strongly scented products even beyond concerns about these chemicals. Again, the equipment, staff, and lack of overcrowding are all huge positives. I just hope Anytime Fitness will take indoor air quality and unnecessary fragrance exposure as seriously as the other aspects of creating a healthy environment, for both members and employees.

So I did a walk in session bc we are visiting and I absolutely loved my experience!…read more First we were late bc the SD TRAFFIC is sooo bad! But Kelly the instructs was so sweet she let us join the class after us bc we were running five mins late I thought the class was very fun, challenging in all the right ways and I love how intimate and friendly the class was! Also the small hints and cueing the instructor did was helpful and appropriate! I would definitely come back! Thank you Kelly!!!

I've had such a great experience at Elevate in Rancho Bernardo! The studio is beautiful, clean, and…read morehas such a positive, encouraging atmosphere. The instructors are knowledgeable, motivating, and do a great job of making classes challenging while still offering modifications for different fitness levels. Every class leaves me feeling stronger, and I genuinely look forward to coming back. If you're looking for a Pilates studio with amazing instructors, a supportive community, and a great workout, I highly recommend Elevate. I'm so glad I found this studio!

It's been more than a year since I started working out with Stride and I have never been more in…read moreshape in the last 5 years. 1) Happy environment. 2) Professional and knowledgeable coaches who willing to help you reach your goals. 3) Great management. Everything you need to be motivated. 100% recommend

I started at Stride almost two years ago. I have been to almost 270 classes. This is a great gym…read morefor beginners (they explain everything) thru advanced runners. Since August, Stride has added in weight training and additional cardio training. After the zillions of classes I have attended, I can assure you that no two classes are alike (routines always changing) and you will NEVER get bored. The staff greets you at the door each and every day with a smile. Melissa is a great manager and friendly to everyone. The coaching staff is wonderful and they can tailor your workouts if you have any injuries. I love this place.

Very clean PF. Nice locker room, well maintained gym. Not ever too busy, tons of parking. Staff…read morecould be a lot more friendly. They are actually pretty rude TBH. But it's clean and not super busy. Recommended for black card members.

First time at a planet fitness. Always thought it had a bad reputation of being dirty but this…read morelocation had clean floors and new looking machines. There were a lot of sanitation stations and paper towels next to it. I noticed a lot of people actually utilized the cleaning products after using machines too Was there on a Saturday morning and surprisingly not as crowded as I expected. My goal was legs today and I liked the variety of machines and dumbbells they had but seemed to lack squat racks. There was a good amount of smith machines though

Joined in August 2024 and haven't stopped since. Four times a week, consistently…read more The coaches and the community are the main reason. There's something about the energy in that room that makes you want to actually try. When everyone around you is putting in work, you just match it. The music is good too. Sounds like a small thing but it makes a difference. So does the AC -- especially on a hot day. Strength-wise I'm noticeably stronger than when I started. Still getting challenged which is the point. If you're thinking about trying it, just go. It's hard to explain until you're in it.

You'll leave feeling sweaty, accomplished and motivated to return…read more Worked out here 3x while home for the holidays. I got to work with 5 separate coaches and all were excellent! The space is twice the size of my past F45 gym allowing for more space for each station and more folks to join. The coaches start each class explaining the workout of the day and demonstrate how the activity at each station. They always ask if anyone has any past or prior injuries to consider for modifications. They provide thoughtful alternatives folks that require modifications. You feel like you get personal attention as the staff walk around providing constructive feedback to achieve your fitness goals. Bonus: fun music choices to amp you up for your workout!