We very much appreciate this particular auto repair place ( Imperial Auto) for all of our vehicle service needs. Been taking our vehicles to Imperials for about 30 years now. We value & appreciate both Scott's and Hugo's honesty & service recommendations, including their team of auto mechanics. We appreciate Hugo's calm demeanor at the service desk. They are the best & we highly recommend them. We use to live close by making it easier to get to their location. After we moved to another city further out, we tried a few local auto repair locations in our area & nothing compared to Imperial Auto. So every time we need service done, we make it a point to make the drive down there & always leave feeling very satisfied. read more

quick service and complete the replacment same day. However, big mark-up on the replacment part. My research by the part number shown came out double the actual part cost. read more

Good service and fast. Fixed my air conditioning and informed me what happened and why.

Great customer service and good repair cost. Thanks Scott! Would definitely recommend this auto shop.

"I recently visited this place, and while I was hoping for a pleasant experience, the owner's rudeness completely ruined it. From the moment I walked in, their attitude was unnecessarily harsh and unwelcoming. I tried to ask a simple question, and instead of a helpful response, I was met with a dismissive and condescending tone. It's baffling how someone in a customer-facing role could be so unpleasant for no apparent reason. I wouldn't recommend this place to anyone looking for decent service. 0 stars if possible. Sure he doesn't give a shit though. So whatever. read more

This shop is great! My uncle has been getting his truck serviced by Scott for years and recommended that I went for my car to get my brakes replaced. Scott was so nice and trustworthy. I ended up needing other very important things that needed to be fixed on my car that I didn't know about. I don't know anything about cars and I thought I just had a crappy car. But after Scott repaired it, it's like new!! My car has never run so smooth since I've bought it, it's like night and day from how it was when I first brought it in. I told Scott that I knew nothing about cars and when to get it regularly serviced and he wasn't condescending at all, like I've experienced at other places and informed me of when to come in next. After my experience, Scott is definitely going to be my regular mechanic. read more

So disappointed. Called on Friday to have my car checked out they told me to come on Monday morning. I went on Monday today 11/20 and the man at the front told me he doesn't have time that they have to get all the cars out by Wednesday. That's not fair I took off work today and for him to send me away like sorry I don't have time was very disappointing. Don't waste your time calling or going by there it doesn't seem like they are sufficiently staffed. read more

Not only are they reliable and the quality is good. They also are fair with the pricing. My boyfriend's family has been going to them for 15 years.. very honest and reliable read more

Scott an Hugo are the best mechanics around. my car still runs great because of them. my hubby was using them before me until ther was a rodent in my exhaust sytem, Scott gave me a very fare price to dismantle my car and get that big dead stinky sucker out ! returned it to me smelling fresh and running great. Btw its a 2006 Toyota Avalon with over 290k miles. Prices are very fair too! their customer service is awesome too.Thanks Imperial Auto and staff. You all rock! Alicia H. **west covina read more

Scott and his team are honest people who do a great job. I dont trust any other person besides Scott or Hugo. Majority of family go to Imperial Auto only. They listen to their clients and ensure that the team inspects what ever issues are expressed. Their prices are reasonable and I have never left feeling unsure or that I have been ripped off. They do a good job of informing you of future needed repairs. Scott will also lead to the direction of other honest businesses if you are needing of a service that they do not do. Imperial Auto also offer truck rentals. Highly recommend. read more

I have been taking my three cars to imperial auto repair for many years and have notices very bad service I bought my car for a small repair but yet he has had my car sitting out on his lot for 4 days without repairing it or even calling me and mind you he had my car sitting out for 4 days in a open lot near his shop where anybody could steal parts off my car I will never bring any of my cars to him anymore Scott most likely is contracted to fix trucks from businesses and doesn't have any time for customers like me who replied on him think twice about leaving your car with him read more

20 minutes for a smog check. No appointment, I just walked in pointed at my car asked for a smog check. DONE it Could not have been any easier. -1 star because it seems like the technician adjusted EVERYTHING in my car. Well he probably adjusted the seat because he was short but it felt like he adjusted everything. Definitely would recommend it. read more

Imperial Auto Repair - Prices because this places underrated. - Auto Repair Near Me - West Covina, California

Got my breaks done on my RAV4 today and Scott was very helpful and couldn't be happier...

I have never had my car serviced here this is only speaking on the technicians they hire. This morning as I was getting my morning coffee same parking lot I got cussed out for blocking in a technician from pulling out a car. Instead of a simple request of asking me to pull back which I had no problem doing I got a "what the f**** I'm f****ing pulling out." A short older bald skinny man. If that is the kind of men you have representing your establishment then you should train on general public etiquette. read more

Had a pre purchase inspection done here. The report sheet they gave me was haphazardly done, couldn't read most of the hand writing. I ended up buying the car and soon realized the engine oil was over filled all 4 tires were also over filled and the spare tire was only at 9psi when it should be at 60psi. I haven't found any leaks and the vehicle seems to be mechanically sound as they promised that's why I'll still give them 3 stars. For the price they charge for a PPI I expected better. read more

Scott and Hugo are simply the best. My whole family takes our cars here and we trust them fully. They are so accommodating, upfront, and transparent. They are the skilled and cool people who take care of our cars' needs for a fair price. Thank you to all the awesome staff at Imperial Auto for taking care of us over the years. read more

They provide excellent customer service and quality automotive repairs. Always take my cars there.

Hi, I just want say a few words about imperial auto repair. I purchase a used Medium size box truck 99 isuzu npr and had The Brakes locking on me. 3 different mechanics were just simple guessing the problem. One said it was alternator pump $250 +$80 Labor , Problem NOT solve. Another said master Cylender+brake booster $300 (used) + $150 labor problem not solve. The 3rd mechanic said the problem was going to the ABS module which is over $1000 bucks. That's when I put a stop to this simple guessing game . I decided to take it to imperial repair shop. I talked to Scott and Hugo about my situation and they were really professional charge me $89 and solved my nightmare. I was so happy I decided to have other repairs done. I'm super satisfy with this shop I'm taking all my company trucks to them. There Very professional, honest, trust worthy and affordable. :) thanks again (imperial) Ask for Scott. read more

Scott Oh and his workers are amazing! They do excellent work, they greatly value their customers , and provide five star service at incredible rates. They will never over charge , and they get the job done . I can't say enough about the service... I highly recommend this place for all your car needs and service . read more

Scott and Hugo, will make sure you know exactly what is wrong with your vehicle, fix only what is necessary and safe, and at the fairest price in town. They use the best parts and have license, trained, qualified mechanics. If you want it done right, this is the place to go. read more

Had my car towed there because it was close to my house. After calling and asking for an update on my car was told it had not been checked by the technician yet. When they did finally checked they quoted me double the price for the part they used and of course the price of labor as per usual. When a shop buys a part they get it at a cheaper price and they don't pay taxes on them. But double the price hike for the car part is unethical and dishonest to say the least. Don't go there unless you want to pay double or triple the price for a car part and get charged extra hours for labor. Even if takes a couple minutes to take a part out, that's an hour charge and to install new part another hour charged. Zero stars if I could. read more

My experience needs to be known for all customer, so I walked in and an ASIA man that answers the phone looked at my car and up charged me cause I walked in all alone and he tried to scam me reason why - I broke off my passenger side mirror and he wanted to charge me 451!!!!! for the new part and 100 !!!!dollar for labor and the Asia man said it would take him approximately 3 days to fix !!!!! What a joke as a man . So I left and did research and bought the exact part mirror that I need for 70 dollars brand new !!!!!! on EBay can also be found on Amazon and then I went on YouTube and I fixed it and removed it within 20 mins !!! So that man in the front desk was trying to upsell me just because he thought I was a stupid ignorant young lady , please don't take your car there , they don't care about there customers at all and now I learned how to replace my own mirror if I ever hit my mailbox again lol it's was super simple to do all I use was one single screw driver and one plug in because my car is 2016 so it's electronic and I'm not a mechanic I'm a 25 year old girl so if I was able to fix my own well so you can you :) !!! !!!! And save yourself hundreds of dollars if you choose this shop for work... read more

My car died on the freeway last month (it's been dying a lot lately!), and I ended up at this wonderful gem of a place. My coworkers flipped out when I told them my car was up and running in 30 minutes at the whopping cost of $35. I almost died of joy. When someone's car dies on the freeway, you can charge them an arm and a leg. If you only charge $35??? You are THE BEST!! Unfortunately, I don't live around here and only happened to be driving by, but this place is LEGIT!! read more

Hi everyone, Just wanted to let you guys know, I created a yelp ID just because of Scott at Imperial Repair. I had been leaking oil in my car for weeks and it wasn't getting any better. My friend told be that I should see Scott at Imperial. I don't know much about cars and he could have told me anything and like most people I would just have to pay. Scott let me know that the last person who did an oil change did not tighten the oil filter and that is what was leaking. He did an oil change, charged me $25 and sent me on my way. After I got home I was thinking you guys might want to know about an Honest Auto Repair guy. When faced with a decision to Take the customer for more money or keeping it Real, Scott is the man. He gave me some good tips on keeping my car running good, and let me know that my car was in overall good shape. (that was a relief) The price was very fair, and he was courteous as well. Go see Scott and you cant go wrong. read more

I've been taking my work vehicles to this shop for years. Scott has been giving me excellent service every time I'm here. They're quick, are Honest and have fair prices. read more

If you're looking to get good service, reasonable prices, and a good job done on your car, I would definitely recommend this place. It's conveniently next to the best mexican food place ever, btw (Taco Del Rio) so you can grab a bite to eat while you wait for them to finish servicing your vehicle. One of the best things about this place is their quickness! I think I waited only 30-40 minutes and they were done with my oil change. They even did a tire rotation and topped off all the fluids that were low in my car! I'm definitely going to keep coming back and you should give it a try! ***** One star for Price One star for Good Service One star for Location One star for Quickness One star for going above and beyond to take the best care of my car! read more

Was not expecting to be able to have a fixed car in one day! These guys are amazing! I even waited a while to post this to make sure I had an engine issue fixed. I will now be going here for my regular oil changes and tune ups. Highly recommend read more

DO NOT GO HERE. TOTAL CON. First they did not give us a choice between OEM and aftermarket parts, in our case the aftermarket is actually better quality made of aluminum and cheaper, vs oem is plastic. Second they charged us $550 for an OEM throttle body for our Mini when the OEM part actually costs $170. So they lied. When we called them on it they insisted it was because they only buy OEM and its just better but that is another lie. OEM COSTS HALF WHAT THEY CHARGED US. So basically expect to be lied to and conned. ***This is only what we can prove for a fact. Were we overcharged elsewhere too??? No way to know.*** read more

Imperial Auto Repair - Auto Repair Near Me - West Covina, California

They are honest and professional. It isn't close to me but I keep going back because I trust them and am happy with the work that they have performed. read more

Ive been going to Imperial Auto for 25 yrs. Scott fixed a problem I had with my car for under $300 Other shops in the area wanted to replace my engine with a used engine or charge me by the hour to trouble shoot and $165 for a diagnostic test . They too probably could have fixed it for under $300 and I would have never known and still charge me for a used engine. I moved to the High Desert 12 years ago and still drive to see Scott for any service my car needs, including warranty maintenance service instead of going to the Kia or Dodge dealer. Scott and Hugo are honest and will tell you what your car needs and if it worth paying for the repair . They wont just put a band aide on your vehicle. They back up their work 100% and are not satisfied unless customer is satisfied. Im glad Scott is a lot younger than me because I dont know where I would go if he wasnt around. I just worry where would my kids go. If he tells you your car will be ready at a certain time chances are very high it will be. read more

I want to start out by saying that the owner/operator of Imperial Auto Repair (SCOTT) is the most honest & ethical mechanic I have ever dealt with! He is straight to the point and is very friendly. Ladies, you will love coming to this place. HUGO is Scott's right hand man, and he is awesome as well. The crew of mechanics are all very capable and professional and will care for your car as if it were their own. Their prices are fair and their service is fast. On a personal note, my family has several vehicles and sometimes I lose track of what work has been done on which vehicle! One day, my wife complained to me about squeeking brakes on our Nissan Quest. I dropped it off in the morning, and less than an hour later I got a call from Scott telling me the van was ready to be picked up... Now, I knew there was no way they had time to do a brake job! Then he told me that he did the brakes on that car 3 months ago and all it needed a little spray-on stop-squeek!!! Now we all know mechanics who would have charged me for ANOTHER BRAKE JOB. Not these guys. You can take that to the bank. Tell them BILL sent you! read more

I know car mechanics and I am just too lazy to do work on them anymore. Have been coming to Imperial Auto for over ten years and have brought them some easy problems to fix and some very difficult and/or weird problems. Each time, Scott, Hugo and I have had in depth conversation about what is causing the problem and what is our course of action for repair. Then they charged me a fair price for the repair. My daughter also told me , they took the time to explain to her the problem and how to reduce repair expenses. My cars have NEVER been damaged or made dirty by them. Yes I recommend them. read more

Great customer service! If you are looking for a honest and reliable mechanic this is the place to go. I will definitely be a returning customer. read more

this is by far the best auto repair shop they're professional knowledgeable and fairly priced I believe they're better than the dealership mechanics. Give Imperial Auto a try i'm sure you'll be impressed read more

Imperial Auto, I've come here for years and would recommend this place to my grandmother, it's that honest and reputable. Mom & Pop family owned and operated. I have too say there's no better place between los angeles and the Inland Empire. read more

The people working there are nice and honest. So much good things to say but I don't have time. On my 15min. break.

TERRIBLE PLACE AVOID AT ALL COST!! DISHONEST. Wants money every buck they can to get away with after the repair is done. Wont care after they give it back. Scott is AWFUL! Avoid for your sake. read more

My husband's Mercedes stopped on the side of the road around 9:30 at night. We had it towed to this shop simply because it came up on our google maps. We were going to ask the cost for repair (or if they could) in the morning but a nice older lady was just locking up at the time so she let us put our car inside. We were a little worried about how much they might charge since we left our keys and didn't have any quote first but they called bright and early the next morning and gave us a quote and it was good. They had it done that day and even stayed a little late because we couldn't make it out there before they closed. Good service competitive price. Didn't get taken advantage of. I would recommend. read more

Quite possibly the best auto service I'll ever go to. Scott is friendly, helpful, and straight to the point. Was willing to come to my car after it overheated, diagnose a problem, and even have some coolant on hand so he could take my vehicle to his shop to repair. Great prices, extremely friendly and I wasn't charged for any diagnostic services or any sort of extra mumbo jumbo. He even advised me on things to keep a look out for in the future to keep my car in good shape. I hope that if I ever have a car problem again, it's near my work so I can be fortunate enough to deal with Imperial Auto Repair. Great and honest business! read more

I have been going to Imperial Auto Repair for years but never wrote a review. Scott and his staff are honest, reliable and do amazing work. It's a bit of a drive since I have moved out of the area but I know I can always count on Scott. I refer people to this business all the time. read more