Great experience! The doctor spent time really trying to understand what the cause of my irritation…read morewas. He continued to show tremendous care and follow up with me throughout several visits and even after I was feeling better.

Will never ever do business with this company ever again Customer Service stinks. The woman who I…read moredealt with, was very rude and short with me.

I got my first pair of glasses here and did not realize that metal frames would not work well for…read moreme (especially the little nose thingies). They kindly swapped the lenses into new frames for me with no additional charge.

Wonderful staff, excellent selections and they were helpful in mailing my glasses and contacts to…read moreme - I'd relocated to another State outside of NJ

Went for a contact lens exam and got to try a different brand of lenses for free. If I like them…read morethey will write me a prescription for them, if not I can continue with a prescription for my existing lenses. The best part is being able to join their club for $139 and getting 3 exams over 3 years. The entire process was friendly and professional. Highly recommend Americas Best in Howell, NJ!

Oh my God! What a horrible experience. But it's New Jersey and you'll have to come to expect this…read morekind of attitude & disrespect. I walked in there to buy a pair of glasses. I was humiliated. They looked at me like I was from a Third World country. It clearly goes to show that no business in the state of New Jersey needs business. They literally hate their customers. I've never seen anything like it before in my life. What a total waste of time driving all the way to this place. Do yourself a favor and find another place. These people will treat you like you're a piece of garbage.

I walked in at 9:10 for a 9:20 appointment only to be met by 2 workers who seemed to be having a…read moretough morning. I explained i had a new VSP benefit program and they were very sure what my benefits were. Rude and dismissive along the way. I tried to show them the benefit description i had but they could care less. "If its not in our system I don't know what to tell you." Rescheduled my appointment for 11am so I could speak to manager Diana when she arrived for work. When I called the benefit administrator to make sure I had clarification they were clear and gave me what I needed. I returned for 11am appointment which I met Diana who accused me of being rude to her staff before even hearing a word i had to say. I waited 40 minutes to be seen. Diana returned and explained where the discrepancy and confusion came from. Making me wait for 38 minutes beyond my scheduled appointment made it feel like every other doctor office. I called corporate to talk about the issue and they thanked me profusely because as they said, "If we don't hear from the customers, how are we going to know?" Now the good part when I was finally able to meet up with the Optometrist, Mohammad Zan, he was fantastic. His exam was thorough and his patience was evident in explaining all of my questions, no rush, no upsell, he was an absolute pleasure to deal with and I recommend him 100%. My question is this why do attitudes change after they realize your willing to go to the mat and get corporate involved. What it comes down to is hourly employees that could care less if paycheck comes from visionworks, walmart, target,or shoprite have no interest in customer service. They will when AI kicks in because customers are sick of this. If management isn't focused on customer experience and realize that the first person you meet could care less then that stores revenue will suffer immensely.

TERRIBLE ! 3rd . 3 times in a row have i had an unprofessional experience with the staff . My wife…read morewas essentially made fun of by the staff because she brought the wrong purse and her I.D. was not in this purse. They laughed at her , and said quote "usually people do not go out without an i.d" Then when we questioned them, listen please. We been here for years . You probably recognize us , I thr husband had my ID with the same last name . So the probability of scamming a fake name is slim to none . They wouldn't budget. They belittled her . Then told us with our attitudes if we refuse to listen to them (mean girl attitudes . The little power they have of checking i.d.s was enough to go to their heads . Imagine them being a police officer . Now in contrast . We decided to never spend our money there. Never again. We found 400 yards away a place named "America's best" it's next to Verizon. In the target parking lot . Right behind vision works. Vision works apologized last time to use for their abusive behavior on Google reviews . And states anything they can do to change our opinion they would do . We'll. Showing up late . I sat outside 15 minutes 9am appt. At 9:15am I was allowed in . Then harassed my wife . After going to America's first the place nearby takes same insurances . Payments. Friendly welcome. They were Open 30 minutes early !!! They looked up all my info . They looked up my wife without her I.d. card . Like visionworks refused to . Me my friends and my entire family will be going to this new facility. Visionworks owners. If you want business to get better. Those two women in the front need to go . They are on a power trip. Unorganized. I have never called corporate once in my life . But for them I am . Unbelievable the level humanity has sunken into .

the front desk was originally welcoming. Dean was an excellent person. The initial person taking…read moretests was very nice. Dr Paul Romano was very cold and rude with not even, hello. He actually gave me a full exam and wrong prescription - because i had an extra contact lens in my eye! of course, I did not know, but don't you think he should have seen in?! I kept telling him I wasn't seeing right and what my presctiption is for years. I explained on phone what I found, they told me they understood and would call me right back, which occurred 3 times with no return call or appointment. I paid for a wrong prescription and they didn't care the least. Upon the 3rd or 4th call, they said, "I find that very hard to believe". I said, ME TOO! I've held off on writing this for MONTHS. I just had to say it. I saved the bad prescription.

I am beyond angry and hurt by the way I was treated at Visionworks. Before even seeing the doctor,…read moreI was helped by an orange or red with black hair woman named Endi, and I overheard her making disgusting comments about my body and how my clothes fit. I couldn't believe how unprofessional and mean-spirited someone in her position could be. I went to this appointment expecting to be treated with basic respect, and instead I was humiliated. Her words were cruel, unnecessary, and completely out of line. I was so upset, l left the office in tears. Someone like that should not be working in a place where patients are supposed to feel safe and cared for. I will never forget how she made me feel, and I seriously hope Visionworks addresses this behavior. No one deserves to be judged or shamed like that.

Today, I called a facility on behalf of a friend who doesn't speak English. She needed to make an…read moreappointment for her son, who also isn't fluent in English. Both are here legally and pay taxes--her son even works. The phone rang, and a man named "Stu" answered. I explained the situation, letting him know why I was calling and making the appointment for them. The moment he understood what I was saying, his entire demeanor shifted. His tone turned cold and condescending, and he asked, "How are we supposed to understand them then?" His attitude was palpable. He abruptly put me on hold. When he returned, he said there was an opening for next month, but his frustration was evident as he began asking for the boy's information. For some reason, he became flustered and placed me on hold again. This time, I was connected to a woman named Elise, and she was the complete opposite of Stu. Elise was kind, professional, and understanding. She took the information without any issue, wished me a good day, and even thanked me for calling. Her attitude was a breath of fresh air, but it made Stu's behavior stand out even more. I understand that tensions are high right now with the ongoing migration issues. I fully support efforts to secure our borders. However, that doesn't give anyone the right to mistreat others--especially those who are here legally. A simple, polite response like, "I'm sorry, we don't have anyone who speaks her language. Does she have someone who can interpret when she arrives?" would have been sufficient. Instead, Stu seemed determined to create a problem where there didn't need to be one. I can't shake the feeling that his behavior stemmed from a deeper, racial issue. At the very least, it was a blatant lack of respect and professionalism. Next month, we'll be seeing Stu in person. I can only hope the facility addresses his attitude before then. Everyone deserves to be treated with basic human decency--no matter their background.

I've been going to Spare Pair Howell for a good 6 years, maybe more, my family as well. For me,…read moresuffering from retinal and other eye issues, they're the best. Dr Goldberg is an excellent eye doctor: caring, extremely knowledgable, thorough and and keeps in close contact with my retina specialist in terms of any updates, concerns and/or findings. Stewart, as well, is excellent in terms of assisting you with selecting the best frame and lenses for your needs. Further, making sure the lens is cut correctly and that the frames are fitted correctly as well. The staff as well, is always pleasant, helpful, and knowledgable in addressing insurance coverage. Although one usually gets eye glasses every 1-2 years, it's always a great experience. This location may not have the wide selection as Manalapan, however I've always found a frame that perfectly fits my needs and their service is excellent. Highly recommended.

Helpful/friendly/knowledgeable staff + clean and organized space…read more My first time here (just moved from NY) and I filled out the paperwork/checked in, had my pre-exam, exam, and a fresh pair of contacts with another trial pair on the way later this week... within a half hour! (And I was not rushed*) Best eye doctor experience I've ever had... wish all my other appts went this smoothly. Def recommend.

I went in to pick up my script as they no longer are on my insurance plan. I was given a plain…read morewhite sheet with my prescription dynamics and very little info regarding the doctor that wrote this. I went to fill the prescription and it was refused. We called there and they spoke to the optician. She stated they were out of the forms but would hand write one and fax it over. There is one hour before this establishment closes. We waited, no fax. Called back and was promised they would refax it. No fax. I had to drive back like a speed demon to pick up my "hand written" prescription. When I got there, they handed me my prescription...not handwritten but on the actual form they were out a half hour earlier. I feel they were playing games at my expense.

Clarkson eyecare is the most unprofessional eyecare provider I've ever dealt with. The billing…read moreperson has no idea of what she is doing. I had services provided more than a year ago and they still haven't figured out how to bill my insurance company. I've called them more than a dozen times only to speak with someone who was a total incompetent & after explaining how to do the billing the idiot continually sends me an invoice & then sends the account out for collection. I've dropped the company & now work with another eyecare provider & recommend that you steer away from this unprofessional, arrogant bunch of idiots. The doctor on staff has no bedside manner & I'm glad not to have to deal with him or his staff ever again.

I had the most negative experience with Jaime Costello of Clarkson Eyecare. I have never received…read moresuch unprofessional and inadequate care in all the years that I have been seeing an eye professional. I was referred to this practice by my husband. He gave the practice a great review. He, however, was seen by John Costello, not Jamie. I am a healthcare provider and have always introduced myself as I enter the patient's room. I had to guess if this was the technician or the provider until I asked who she was. After determining that she was the provider, Jamie launched into monologue (not dialogue) about how I was misdiagnosed by my long-time eye care professional about my dominant eye. She indicated to me that not only was I misdiagnosed, but the contacts that I was wearing were the wrong prescription. I had to stop her monologue and state that I had not experienced any vision problems with my current contact lens prescription. She was insistent that I needed to have the power and dominance changed and proceeded to give me a new pair of contacts. This was after I told her repeatedly that I was there for an annual eye exam, not a contact lens consult. Much against my better judgement, I put the new contacts in. I could not see anything but a blur. I must have stressed this to Jamie many times after putting the newer prescription lens in. My voice was never acknowledged. Jamie said I would have to get used to them and stated further that I shouldn't drive a car for a few days. What kind of professional advice is that?!!!! Jamie then proceeded to state that " I want to dilate your eyes today, but I won't." Again, what professional says that?!!! I indicated that I had hypertension and as a standard, had annual dilatation to exam the vessels in my eyes. It is a standard of care that patients with hypertension have a dilated eye exam annually. Patients are entitled to this standard of care!! In all, the exam took 20 minutes. As a healthcare provider I spend at least 30 minutes with a new patient. The ingredients that were missed with Jamie were failure to perform a comprehensive, quality eye exam for baseline data, failure to obtain a subjective history, dispensing a prescription without clinical indications. I have no recourse but to report Jamie to the Board of Examiners of Ophthalmic Dispensers and Ophthalmic Technicians. Jamie needs to review standard principles of a comprehensive eye exam as well as taking a course in public relations. The frightening part of this is how many times has this inadequate care been going on for. How many times has Jamie dismissed a patient's concerns or not completed a comprehensive eye exam? This represents a huge problem for senior citizens who lack a working knowledge of the standards of eye care. I was then verbally humiliated because Jamie could not believe that I did not have a pair of glasses. She stated, " I can't believe that you don't own a pair of glasses." I thought to myself, what if I can't afford a pair of glasses? I was then ushered to the front of the office where I was met by Jill. I was pressured into exploring the progressive lens option despite my repeatedly stating that I had tried them in the past and they were not an option for me. At this point all I wanted to do was leave and get home to remove the contacts that Jamie had insisted on giving me. I called the office later that same day and spoke with the practice manager Dana. I relayed my negative experience about the visit to her and requested that I be given a refund since the care was not what I made the appointment for. She offered an appointment with John Costello. I declined this quite out of concern that my eye care needs would be incomplete and not comprehensive. Again, I will be sending an official complaint to the certifying organization for failure to perform a comprehensive/quality eye exam for baseline data, failure to obtain a subjective history, and dispensing a prescription without clinical indications. I strongly urge the public to read this review and find another eye care provider. I needed to give a star rating, I was forced to give a 1 star. I should have been a negative 5 star !

Been going to this place since before it became Clarkson Eyecare. Dr Donna Malloy is an exemplary…read moreprofessional and well versed on her patients needs. Long time staff are a delight to work with as well. Prices are fair, and they are helpful in finding the best available deals for your budget.

This is the worst place to deal with I'm owed a refund and was told it would be 14 to 16 WEEKS …read more They insisted that they would not be getting Medicate money so they did not include a deduction for Medicare so I overpaid . I spoke to a supervisor and got nowhere . I wonder if they would give you your glasses and you tell them you can wait 14 to 16 weeks to get paid . This is unacceptable and I'm emailing the CEO . I had to give a star or I couldn't post they get no stars from me

I recently visited Invision Eye Care for what I believed would be a simple eyeglass exam, only to…read morewalk away feeling confused, frustrated, and completely disrespected by both the front-desk staff and the office manager. What happened: After eight months of recovering from retinal detachment surgery, my prescription had changed twice. I finally secured new insurance that would cover my eye exams--but it doesn't kick in until May 1st. I scheduled an appointment specifically for an eyeglass exam only and made it clear at check-in that I could not afford the (separate) contact lens exam until after May 1st. Unbeknownst to me, the doctor proceeded to perform both the eyeglass and contact-lens exams. I thought she was merely "tweaking" my existing contact prescription, so I didn't question it. The next day, I received a call from Susan ( who said she was the office manager ) at Invision telling me I owed $85 for the contact exam I had explicitly asked not to have. When I explained that I had not authorized or even realized a second exam was done, she brusquely replied, "Why didn't you stop the doctor?" and insisted I return the trial contacts. I then spoke with Niessa, the office manager, hoping for some understanding or compromise. Instead, she was condescending and rude--telling me it was entirely my fault for allowing the exam and that I must pay both charges. Why this matters: Lack of clear communication. I explicitly declined the contact-lens exam, yet no one bothered to confirm with me when the doctor performed it. Unprofessional customer service. Both Susan and Niessa refused to listen or offer any courtesy goodwill. Rather than resolving a genuine misunderstanding, they treated me like I was the problem. Lost trust (and a patient). Over an $85 fee, Invision Eye Care has now lost my future business--along with the cataract appointment I had already scheduled at that office. Bottom line: I understand policies exist, but a little empathy and clear communication go a long way. I left feeling like I wasn't respected as a patient or even a customer. Until Invision trains their staff to listen first and assume good faith, I cannot, in good conscience, recommend them.

Dr.J Gloth is fantastic and his staff a very kind and sweet…read moreI had a wonderful experience today and I will differently keep him and Dr. Strauss as my eye doctors I come from Parsippany-Troy Hills New Jersey and there are not to many eye doctors with GREAT bed side manner. I'm glad I found the correct doctors for my eye problem. God be with them both there fantastic signed CB