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    Imperial Gems

    4.3 (3 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 1 month ago

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    Simon D Jewelers - Wedding band set

    Simon D Jewelers

    4.2(28 reviews)
    6.3 mi

    I've been working with Simon and Dani for the last 5 years and they have been incredible! I have…read morebought/sold watches from them. I have had them repair my gold necklace. I recently bought my fiancé her engagement ring and our wedding bands from them! They are extremely knowledgeable and kind. It's like working with family. I HIGHLY recommend working with these two. They are the best in the business.

    I had a very disappointing experience at Simon D Jewelers. I left the store crying…read more I visited right when they opened to have a gold ring weighed and the stones tested to see if they were real. As a young woman in her early 20s, this was my first time ever visiting a jewelry store. I simply wanted basic information and guidance to understand its value. A close friend had recommended this store and spoke highly of their service, so I went in with high expectations. When I asked about weighing and testing the ring, Simon (the owner) initially implied he couldn't help. After I mentioned a friend had recommended them, I was questioned about who my friend was and where I got the ring, which immediately felt uncomfortable. When the owner looked at the ring, he repeatedly asked, "What do you want to do with it? Are you trying to sell it?" I explained honestly that I didn't know yet -- I just wanted to understand its value first. He responded very sternly, "We buy gold here." I apologized and said I didn't realize that was one of their services. Instead of explaining, the tone quickly became impatient and hostile. The owners voice was hot-tempered, which made me feel talked down to and embarrassed. The interaction was so uncomfortable that I became visibly emotional and ended up CRYING in the store -- something that should never happen during a simple customer service visit. He continued pressing me about if I had the intention of selling. His wife then told me they didn't want to give out "free information" unless I intended to sell to them. To be fair, his wife did speak to me more kindly and calmly, but reinforced that Simon is very busy and really only wants to help if you're looking to sell. I understand I was not a priority since I'd never done business with them before, but basic courtesy shouldn't depend on whether someone is making an immediate sale. Weighing gold and testing stones are quick, standard services that most jewelers provide. I came in respectfully asking for help and could have been a future customer, but instead felt unwelcome and judged. To make matters worse, they quoted me a price which I later learned was far below its actual value. Overall, I would not recommend this business. Big spenders get smiles -- everyone else gets attitude.

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    Simon D Jewelers - Proposal

    Proposal

    Simon D Jewelers - Engagement ring

    Engagement ring

    Simon D Jewelers

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    Imperial Gems - jewelry - Updated May 2026

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