Just had a great chat with Imperial over the phone. Thank you for helping me get my grandma her birthday video !!!

Great service and super affordable. The turn around time for our 150 DVD project was in 24hrs! Awesome communication as well.

Very good but be warned everything is a la carte here so ended up being incredibly pricey. Felt like I was on an episode of "Who's Your Lawyer?" Every minute added up. Excellent work but heart attack at the end with the bill. read more

I get all my MEDIA burned with IMS! I really like these guys! They're so on top of it! Howard in particular really knows his stuff! I know he's busy and I think I'm a know it all, but Howard dropped some knowledge on me that I fully respect. I won't even bother to look anywhere else! Thank you Howard for your TIME today it's much appreciated! read more

Great news: They matched the lowest price I found anywhere, local or online. Bad news: The printing isn't so sharp. You can see dots, like a newspaper. Small print has jaggy edges. They took a TIFF and ran it through Quark to print it - which reprocessed the image and reduced the quality. Great news: They found a mistake in my artwork and called me to tell me about it! That's great service. Bad news: They had already called me once that day, to tell me the artwork looked great, and to get my go-ahead to start printing. Then they printed 100 discs, then they found the mistake. They decided to charge me $90 for the 100 useless discs. Great news: They spend a lot of personal time with you, getting to know you, your job and your needs. Interactions are relaxed and informal. Bad news: Just because I'm younger than you, doesn't mean you can talk to me like I'm your son. Howard argued with me, over-talked me, and was beyond condescending. He interrupted me several times to say "This is about accepting responsibility" - when in fact Imperial accepts none, for a mistake they should be partly responsible for. They asked me to pay their cost for the bad discs - pay for the discs, pay for the ink. They accept no responsibility for telling me the artwork was perfect, when it wasn't. I have worked for duplication places in the past, and I have been on the other side of this same situation. If this had happened at one of my companies, we would have eaten the cost or split it with the customer, sharing equal responsibility. Pros: Friendly service, unbeatable price, fast turnaround. Cons: Sub-par print quality, hypocritical lecture. EDIT: To the reviewer who called out my criticism of the print quality, saying degraded quality is a consequence of thermal printing: you don't know what you're talking about. You can get fantastic quality from thermal printers, I operated one for 2 years. If you print from Photoshop, you'll get great results. Howard told me he was printing from QUARK XPRESS - 10 year-old layout software that uses a proxy image - a low-res copy of your graphic. That's amateur hour. That's where the jaggies come from, not from the thermal print. read more

DVD copies? Check. Good art work? Check. Great turn-around. Check, check, check! You drive up, thinking you're going to someone's house, and you're not. They're a business. Although, you may want to put a sign outside saying, "Hey, you're here!" That was a bit annoying. You have to grab a parking pass to park. So, you park. Get a pass, then go back to your car, then back to the business. Umm...that's annoying too. I had a somewhat awkward art session with one of their art guys. The meeting (which was priced fairly, $60 for about 30 minutes) made me feel uncomfortable. I was "cut off" when asking a question. He took phone calls, during our session - even stopped our session to google something for someone over the phone. That's sloppy customer service. Then, at the end, he asked me to "name a price" for the session. I was put under pressure and it made me feel uncomfortable. Sorry, this makes me knock off a star. The secretary was nice. She was very helpful. Quality is solid. And, like I mentioned before, EXCELLENT score on getting me my DVD's in less than 48 hours. Wow. read more

I got an urgent request from work to print one-off DVDs for a pitch and Imperial Media Services was the only one that was able to take my order, and they were in the area too! Howard and his team were amazing. They were so gracious, dealt with my crazy since I was under the gun and got everything done in advance of my deadline on the same day. Professional, quick, and filled in the blanks for me when I wasn't able to provide a proper answer (things like what rollover states do I want, things you don't think about if you don't create DVDs all the time). Can't recommend them enough. I'll be back here again for sure should I need to burn any more DVDs. Also, great space. Very relaxing to see a koi pond in their office :) read more

Howard and Jacqui are the BEST! I've been using Imperial Media Services for a few years and I appreciate their attention to detail, consistency, and great communication. Even when I'm doing a very limited run and I'm up against a deadline, Howard has always been flexible and provided me with ways to make the final product, even better. read more

Our production company has been using Imperial Media Services for a while now and I don't think that we would want to go anywhere else. They are fast, efficient, and observant of their work. They always call us after placing the order to make sure that we gave them all of the correct materials. One time we made the mistake of giving them a draft and Imperial Media saw that something was not right with the design and made sure that they had the correct image before making anything. The people who work there are always very friendly to me and always work to help us out. Their turn around time is fast, their prices are very inexpensive, and the quality of the work looks amazing! You really can't get anything better, believe me I've looked. read more

Howard and Jacqui are running an outstanding operation. Super friendly, excellent customer service, knowledgeable from a technical perspective to handle my questions, and able to turn around my 300 DVDs in just a couple of days - and they look great! What a lifesaver. Highly recommended! For the user below who complained about jagged edges on the DVD - one should know going in that short runs are not going to use silk-screening for DVDs, rather it's a thermal printing process, and that's not Imperial's issue. It's a service that they even offer quick turnaround and short run in the first place. Keep up the great work, Imperial Media! read more

Of all the duplication houses I've worked with or even considered for both music and film, Imperial Media offers the BEST prices and BEST customer service. They've completed three projects for me thus far (Duplicating DVDs and Blu-Rays including packaging), and all have been flawless. My first call to them was with a rush order, and not only did they have better pricing than anyone else I called, they were willing to accommodate my crazy schedule without any added fees. The location is in a residential neighborhood where parking is scarce. To make it easy on customers, an Imperial Media representative will bring a temporary parking pass to your car so you can park right in front without getting a ticket! Now THAT is service. Lastly, they are always friendly, personable, and pleasant. I'd give more stars if I could! If you need your project completed in excellence, Imperial Media is where you gotta' go! read more

I got DVDs and Blu-Rays duplicated and Blu-Ray artwork printed with Imperial and both times I used them, they were incredibly quick, kind, and reasonably priced. Howard and Jaquie provided a warm welcome and professional service as well - you feel like more than just a random customer when you use them - they actually care about doing a great job with your order. Look no further. Imperial is top-notch. read more

Great service. I called the day before needing some CD's for a class. They were very accommodating with my time frame and got the job done quickly and efficiently. I would use them again. Note!! They are in Santa Monica...not the Wilshire location -- and the Santa Monica location is residential so you aren't lost!! read more

When my CD duplication facility of many years recently packed up and left town, I was at my wits end as to how to find a company that would give me the same service and satisfaction that I'd been used to. Luckily, I was referred to Imperial Media Services. Not only did they meet my expectations, the exceeded them! Their customer service was top-notch. They did everything to help me feel like a real human being and a valued customer (something hard to find in this day and age). They also did a much better job in reproducing the graphics for my CD packaging. All of the artwork, including the art on the CD itself, is much sharper and crisper than my old CD duplication place had managed to produce. I can't say enough good things about Imperial Media. Walter and the entire staff are the absolute best. If you want to feel like a valued customer, and that you're money is being spent wisely, please give them your business. read more

I had a big job! They did it right the first time with clear and consistent communication. Easy, helpful and NICE! I'd highly recommend them! read more

Howard and his team were nice and so helpful! We needed to produce several DVDs for our display in our retail locations. We sent him out video and he duplicated the DVDs in no time. Not only was the service great but it was quick and their offices are beautiful and relaxing. Koi pond is a nice touch! read more

Howard and Jacqui at Imperial Media Services gave me impeccable service! Howard was patient as he guided my through the process of getting my DVD project completed. Jacqui was great on keeping me updated on the progress and helping getting me the answers I needed. I can't say enough about these down to earth good people. read more

Imperial media sets a standard that is truly remarkable and their work excels far beyond the competition. They have a true vision for creativity and over exceeded our expectations. Imperial Media has excellent work ethic, executing quality work in a timely manner. They paid attention to detail and demonstrated the ability to comprehend instruction. What I valued most from this experience was that they are effective communicators and active listeners making the experience uncomplicated and effortless. read more

I highly recommend Imperial Media. The work is professional and flawless. On top of that, everyone is incredibly helpful, communicative and positive. I needed help with artwork for my CD and they made it happen. I also had an extremely tight deadline and they found a way to ensure my project finished on time. As another reviewer said - if I could give Imperial Media 10 stars, I would. They're fantastic! read more

If you've ever done a web search for DVD Duplication, you that there are a ton of "disc farms" that promise amazing rates, blazing fast turnaround, and top notch customer service. And if you have experience with dub houses, you also know that most don't deliver what they promise. I wanted to get some DVDs dubbed, a relatively small run, and went on the search for a local operation, in the interest of supporting my neighborhood businesses. What I found was Imperial Media, who happened to be local but who also services customers worldwide. WHAT AN AMAZING FIND! What struck me most was their communication. When there was a small technical question pertaining to adding data files to a playable DVD, the owner called me directly to make sure he understood my request. We spoke several times and I was so impressed by how responsive and attentive he and his staff were. That's so hard to find these days, especially among online merchants. The DVDs were lovely and arrived ahead of schedule. I couldn't be more happy. read more

I needed a hundred CDs by 5PM and I sent my master in at 10AM. These guys are incredibly friendly, helpful, and quick! Fantastic!

The place to go if you are in need of quick duplication services. Their price per unit beats the others and the owner, Howard, got me out of a tech fix so my film looked as pro as can be. The premises are gorgeous and peaceful, not at all what you'd expect - koi pond garden in the center and a lot of beautiful art and furniture from the Far East. Really helpful people. Highly recommend. read more

5 stars!!! Imperial Media is the go-to place for the record label I work for. Their products are always top quality! They notify you during each step of the process and they have great customer service. We will be using them for many years to come! read more

Imperial Media Services is fast, reasonably-priced, and they do excellent work. The documentary I recently co-produced needed 400 DVD screeners made at the very last minute for qualification/consideration in the Oscars and the Producers Guild Awards; Howard and his team did an amazing job delivering ahead of schedule (just when we needed it). We couldn't have asked for more. They should be everyone's first choice. read more

These guys are amazing! We were in crunch mode and needed our order in less than a day. Rebecca was extremely helpful on the phone and answered any questions we needed. We even ended up doing the photoshop process wrong, so Howard got on the line and took us through the step by step process to correctly make our design in a CMYK format. I couldn't believe how helpful they were! I would absolutely recommend them for any project you need done. They are extremely fast and efficient! read more

We've been working with Imperial Media Services for the past few years and they never cease to amaze! They were extremely helpful and dependable in creating our product. And you can't beat their prices on the west side! read more

I had a fairly simple job--authoring a DVD with a DVD Commentary track--and these guys were great. Best price, fast turnaround, attention to detail and very friendly. Would definitely use them again! read more

In the digital overload of just about everything, it's really quite something to encounter, not just humans, but NICE humans who are willing to guide you through a process you would otherwise get lost in. The fact that I found them through a friend, where I said, "Oh, I've never heard of them," just makes me laugh now-- because the company has been around for 30 years! And does work for Warner and Rhino Records -- and they spend all sorts of time making sure you leave with not only what you want, but what you need. They'll recommend holding off on a production step if it seems premature, even if it means that they'll be waiting on an order from you. I guess it makes sense, cuz I'm definitely coming here when I'm ready. Thanks Howard and Jacqui! So glad to be under your wing! Thank you! read more

Turnaround times like a manufacturing plant, but service like they know you personally in a small town. and there is no way you're going to find anywhere with the efficiency and helpfulness of this santa monica outfit. Whatever it took to get this going over there, i do not know, but they have got it DOWN. Approved my art and had my product about fifteen hours later. don't know if this is typical but it was great! Reasonable prices, the only reason i would ever leave west hollywood is cause i went here read more

I had an urgent project that needed to be duplicated in a hurry. The sign up was easy and the team at IMS really knew their stuff. They beat their time estimation by two days! Great team to work with. I would highly recommend their services. read more

Have used them multiple times. Competitive prices, quick turnaround and friendly service. Highly recommended.

Jacqui and Howard are simply wonderful to work with. They are very thorough when discussing your job order. And the quality of their output is AMAZING! read more

I chose Imperial Media based off of the Yelp reviews. They were 100% correct. This company is great. Very competitive pricing and super fast turnaround. Howard and Jane are very professional and were able to help with my unique needs. You get a good feeling working with them, like a small business feel with big business quality. Highly satisfied and highly recommend. read more

Super fast. Quality work. Super easy site to place orders. Fantastic customer service. Also affordable!

Top of the line. There is literally no place better. I'm a film student at USC and stumbled upon Imperial on Google Maps three years ago, and I never looked back. Jacqui and Howard and the rest of the team at Imperial have done a phenomenal job on more than half-a-dozen jobs that I "needed done yesterday." The products were always of the highest quality - both in the image burned and the packaging they provided - and the service is second to none. And I am a stickler. Whenever I have a DVD or CD order - I dial Imperial and I know that within a few rings, Jacqui will be on the other end of the line giving me all the answers I need. I recommend them to all my friends, and I recommend them to you. read more

We truly appreciate all of the hard work they do over at Imperial. I know they are super busy with big corporate accounts, but they made us feel taken care of through every step of the process with our little project. read more

Great people! Great work! I have used their multiple services for over 3 years and am very happy with Imperial Media! I totally recommend them! read more

Great, fast service. Couldn't be happier with the results.

"When You Need It Yesterday", captures it Best! Speedy service and a high quality product! Trust in Howard and Jacqui to give you the best product and customer service possible. Highly Recommended. read more

Imperial Media worked with me on a very tight deadline, and got the job done with flying colors. I'm very pleased with the final product! I'll definitely be using them again in the future. read more