Billy, You're a good man and I've been trying to reach you for a couple of months now with no success. I hope you still own the shop, but every time I call, I'm told you're unavailable or that you've been out due to an injury. I haven't visited your shop in about three years, and I noticed some new faces there, but I have serious concerns about the work done on my vehicle--specifically by Shane. I brought my car in for routine maintenance, including a new radiator, fuel pump, window regulator, and control arms, and paid $2,000 for the service. When I dropped off the car, the only steering issue was the need for an alignment and the bad control arm. However, when I picked it up, I immediately noticed several new problems DBC Malfunction Start-Off Assist Inactive DSC Malfunction Cruise Control Failure. These are all related to steering and stability--critical safety components on a high-performance 450bhp 335i. This turned my car into a dangerous liability. Concerned, I took the car to Arrowhead BMW, where they confirmed that parts were missing and fuses had been pulled--issues that were not present before bringing it to your shop. I personally handle most of my car's maintenance and only bring my vehicles in when major work is needed. I've trusted your shop for years and have always had good experiences in the past, as reflected in my previous Google review. When I picked up my car, Shane rushed out, citing a personal emergency, without giving me the courtesy of reviewing the work. When I returned the next day to address the issues, he dismissed my concerns, claiming an alignment would fix everything. This was completely false, which Arrowhead BMW later confirmed. Because of the damage caused, I had to pay $4,700 to repair what was improperly done. I have the proof and receipts to confirm that my vehicle was mishandled. I am reaching out once more in good faith, giving you one more week to respond before I pursue legal action. If I do not hear from you, I will be suing for damages beyond just the cost of repairs, as this situation put my life, my wife's, and my children's lives at risk. I am also deeply concerned that this may have been intentional or discriminatory in nature. Regardless, it was reckless, and I will not let it go unaddressed. I regret having to post this here, but I have exhausted other options. I look forward to your prompt response. read more

charged over 2k for a simple radiator and coolant fix and it seems as if they were stressing or trying to do it in a hurry and damaged a part read more

Great place that can do an array of services to vehicles. Brought my Challenger in for a custom job and they were able to help get this done as well as help with cleaning and buffing out some other scratches for an unbelievable price. They've gone above and beyond in helping repair and get my baby to its true glory. Definitely a go to place for bodywork and car maintenance. They've earned themselves a loyal customer! read more

Import Autoworks - Auto Repair Near Me - Glendale, Arizona

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I was on a trip to Sedona and ran into some car trouble on my way back. I was recommended this place by a friend who lives in the area and was not disappointed. Billy the owner was able to take care of me. He diagnosed the issue and gave me options on repairs. The guys were able to get me back in the road quickly and at a great price. read more

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I've brought my Volkswagen Jetta to this shop twice in the past year and the service has been excellent at a fair price. The staff went above and beyond on both occasions, and did not overprescribe service. They found the sources of various problems in under 10 minutes and quoted me fair prices for same day service. They do oil changes at competitive prices too! read more

The only cons about this place are that the bathroom, manager's office and front are messy and the chairs aren't comfortable but I'm not taking my car to a shop to be entertained so those things don't make a big difference for me. The service is great, you can actually trust the people working on your car and know that you're getting the best possible deal. I refer my friends and even strangers here, it's difficult to find someone who both knows what they're doing and aren't out to squeeze you for every penny you've got but once you find it, I highly suggest sticking with it. read more

I recently had my car serviced at import autoworks. the service was exceptional! everything was explained to me thoroughly and i didnt feel that i was being taken advantage of regarding my lack of knowledge with cars. Service was completed in a timely manner and the owner/techs were all very professional. I will definitely recommend to friends and will bring my business back. read more

Someone from my work recommended Billy and his crew at import autoworks, and I can't speak more highly of them. First I set an appointment and to my surprise I was seen at the appointment time, which in the repair industry is pretty rate. They took my car into the back for service on my A/C. The owner came to the front to get me and tells me they found some other issues with vehicle. Every car owner dreads those words, especially if you just want something simple and get out. They showed me where my axle was having issues and that my rotors were starting to crack and have grooves. Of course I am starting to sweat and wonder what ridiculous price I was going to hear, Every price they quoted me was both reasonable and below the industry standard. To top it off they lent me their loaner car overnight so I could return to work and could get my car the next day. In life finding an honest mechanic shop willing to do excellent work and be honest with it's customers is very rare Import Autoworks is that gem. read more

I drive my late Mom's vehicle and was in need of some auto repairs. I found Import Autoworks through a Google search. From my initial phone call, I felt I had found the right place. I set up an appointment with Billy, and felt immediately comfortable with him. I walked into the shop and KNEW I had found the right place. Billy and Tommy were professional and informative. I was invited to the bay to see exactly what was going on with the vehicle and educated as to what repairs needed to be done. The necessary work was completed in a timely manner and the car is running better than it has in years. I am a firm believer that in life we are led to the right people to help guide us through whatever we need at that moment. I highly recommend this place for your automotive needs. Thank you again Billy and Tommy for treating me and my Mom's car with the utmost respect. read more

My daughter was given a car from the grandparents that sat in the garage as NO ONE could figure out what was wrong with it......SEVERAL shops from Colorado to Arizona tried and failed......Billy didn't give up until he found the issue and her car drives amazing now. I trust him with my 2015 vehicles and my 1996.....he is very trustworthy and knows what he is doing! Its so hard to find trustworthy mechanics these days! You can't go wrong taking any car to Import AutoWorks. read more

I have taken my vehicle here many times. I have always experienced a friendly and knowledgeable staff. Although I would agree with the other review about the cleanliness, I can say that I have watched the front lobby/bathroom/ and managers office transform over time. The staff has seemed to take time to make it a more inviting area to wait. I have appreciated the honesty and fair pricing from the staff. They take pride in making sure that the customer is satisfied. I will definitely be taking my vehicle here again. read more