Oh dear. I hope this will help you make an informed decision about getting services at Salon Ori…read more Here we go:
I met with Anne Magnuson for a haircut, liked her and the cut, and went back for a partial balayage ($180 after automatic gratuity) to achieve a pale pink color (see photo). The result was a slightly darker color than this, but I liked it.
I've had many color jobs in my life--permanent, semi- & demi-permanent, henna, color depositing conditioners. I didn't touch my hair for 48 hours, and then rinsed it with water as cold as I could tolerate. Immediately, there was noticeable fade. Over the next 9 days, I washed it a couple times with cool water and color-safe products I'd used with previous color jobs. All the pink left, leaving a mix of gold/yellow/bleached color and my natural, salt and pepper (see photos). Even the Punky Color brand of depositing conditioner lasts longer. I reached out to Anne.
Her first recommendation was to come in and pay for a glossing service ($90 before automatic gratuity). It was 11 days after the dye job. She blamed my products. I sent her photos of the ingredient lists, she didn't comment. I asked for a recommendation of a product I could put in myself. She recommended some shampoo/conditioner and a color-depositing product that wasn't available. I let her know, and asked her how long she had expected the color to last anyway. She made another recommendation, and didn't respond to my question.
At this point, it was clear she was only interested in recommending additional purchases, and was ignoring my questions about how the dye she put in my hair was expected to function. She blamed my color-safe products, but wouldn't support this with any comment on the ingredient lists I sent. I had actually told her what I use for color-safe shampoo at our appointment, and her only comment was "I didn't know they (the company) made that." Nothing else. No suggestion of any specific products.
So, I reiterate to her: 1) After 48 hours, noticeable fade started after just rinsing with cold water; 2) Did she see any red flags in the ingredient lists? 3) How long was the color product she used supposed to last anyway?
Her response: politely telling me she won't work with me anymore. And again, no response to these reasonable questions.
I reached out to the owner, who tells me "I'm sorry you were disappointed" and that she stands by Anne and also "as she is an independent stylist, I don't get involved in her business."
Wow! So, if you're going to book a service at Salon Ori, be careful! If it doesn't go right, chances are they will not address your questions, they'll just want you to buy more stuff, and then tell you in polite terms to **** off. Now I'm going to go put a Moroccan Oil product in my hair--I should have done that in the first place.
