August 2019: We tried to talk to IMT staff and IMT corporate about not receiving notifications that we have packages and their response to us is that the emails are just courtesy, they're presuming residents know when they have packages because of tracking info, even though tracking info isn't always available. Secondly, there's always issues with couriers and rideshare drivers blocking the entryway (when there's no guest parking available) and their response to this was that they have guest parking available for couriers and rideshare, which completely ignores that there are issues when there are no parking spots available. They also explained to me that they wouldn't give the codes to couriers or rideshare drivers because they don't want them using resident parking spaces - which is insane, because I never wanted this to be the solution and did not ask them to share the code. I asked if there was anything to do so they wouldn't block the area that residents need to use code or key card to open the gate. So, yes, IMT is great with maintenance requests, but any other issue we've been told there's nothing they can do. I can understand not being able to do certain things like enforcing doors and gates not be propped open, but there are other issues that I wish they'd even just pretend to try and I even suggested a sign being put up by the roundabout to notify couriers not to block entryway, but even that effort can't be made. So yes, cute apartment, poor customer service. I just feel annoying and crazy for letting them know about an issue/inconvenience that frequently takes place. It would be nice if they at least expressed understanding in the frustration or the issue. July 2019: So we renewed our lease, the cost only went up (apartment & garage) about $90+. So, here are the only complaints we've had: For months we've been letting them know that we're not getting notified when our packages are delivered to the office, but they haven't really done anything accountability wise to ensure this doesn't happen. Most recently, we weren't notified of a package delivered containing medication, and another package containing checks. It's a gated community which contributes to the cost of living here, but people are always propping the doors open. Delivery drivers or rideshare drivers are always clogging up the entry way and parking lot, because there's not really a good spot for them to sit and wait for their customers so there's always a lot of beeping horns when there's a little jam created (I'm located right in front of the gate so I'm always hearing it). They updated the faucets so that it saves money Or is greener I think, but im not sure if we've noticed a difference in water bill but we are way less happy with the pressure, and the inability to change the stream (as it was previously set up that way on the sink). The past couple months that we've visited the pool, the pool is pretty filthy with hair, trash, and plant debris - I'm not sure if the filters are broken or if it's up to us to use the pool sifters to keep it clean. Cabinets are pretty dang small! The recycle and garbage bins are pretty far. I'm tiny so I usually put the garbage bag and recycling in my car, and drive to the garbage bin and throw my garbage out then drive around the complex to get to the recycling bin. Other than that, we enjoy our space, location, and the attentiveness to maintenance requests. read more

We love living here! Courtyard side just off pool is soooo quiet and peaceful! However, the obsession with leaf blowers is irritating!! My breezeway has not been cleaned in the two and a half years since I moved in! It's disgusting and embarrassing when I have guests. My concerns of this issue have fallen on deaf ears. Both the property manager Corin and a regional manager, Angela, have stated to me nearly 24 months ago that the breezeways were "power washed weather permitting". Well. Not yet and the weather has been great! My breezeway is vile and disgusting with trails of leaking garbage from former tenants of years past. Totally neglected. After voicing my concerns again to a leasing agent, Laura I think her name is sooo gracious, respectful and professional. Maintenance came by later that day with a leaf blower to clean the breezeway leaving much dirt and residue behind and blowing the rest out into the courtyard! All that was needed was five minutes with a broom and dustpan! I asked for a mop and bucket today and such was offered but why should I have to clean what the property should do?! Again, I love living here! The units are spacious and the office staff perform as a fine hotel concierge. But the lack of attention to the most used areas is frustrating and the almost daily use of noisy and smelly gas powered leaf blowers is more than irritating! I would like to add that the maintenance crew of Jonathan , Clyde , Choo Choo and Candy are exceptional at what they do Overall despite a few minor issues this is a great place to live. read more

If you enjoy broken "amenities," then this is the apartment complex for you! Cracks in the ceiling from water leaks, broken glass and garbage in the parking areas (which is confusing because there are some sketchy looking people that walk around picking up trash in buckets. Not really sure if they are employed with IMT or what) gates that don't lock or lock but are sometimes extremely difficult to open, nails from the roofing job....still, razor blades, (Yes I have found razor blades just sitting in the parking lot) carpet that is coming up from said leaks, (Their solution is hammering down the nails... so there is a sweet gap where the carpet is suppose to meet the kitchen flooring) Hot tub on the west side that barely ever works even after a month long "resurfacing" process. Saw sketchy van dumpster diving the other night. Most of the equipment in the "Gym" doesn't work.... Weights go missing... I could go on and on. And on top of all that they raised the rent. That is why this review is being written. I don't know about you, but I love paying for amenities that do not work 95% of the time. If that wasn't enough, read Adam M and Charlotte G reviews. They pretty much nailed it. read more

We have been here at IMT - South side, for 8 years - going into 9. Initially I wanted to buy since coming from out of state. But the experience has been so awesome that we have put off buying every year and here we are! Look, it's all about attitude. The Office, the Techs, everyone involved including us as renters are just trying to have a good experience and get whatever job we do, done. We all live together as a group in one location, so respect your neighbors and follow the rules. That will ensure harmony between all of us. It has worked for us. There seems to be a great bunch of residents here, and the Office people are awesome. The Techs are great so no complaints from our side. We have not had anything happen that we would consider a deal breaker, so there's that. What would I change? Nothing. Keep doing what you're doing guys, you are all amazing! read more

I am writing to provide a 5-star review for your apartment complex. I've truly enjoyed my time here, and I wanted to highlight some of the reasons why I believe it deserves such a high rating. The amenities here are exceptional, and I particularly appreciate the well-maintained fitness center, inviting common areas, efficient package locker system. Beyond that, the management team Kenny and Shendell has consistently been responsive and helpful whenever I've had a question or needed assistance, which makes a huge difference. The location is also fantastic, providing convenient access to public transport, nearby parks, shopping centers. Finally, the sense of community among residents is really noticeable, and it's been a pleasure being a part of such a friendly environment. Thank you for providing such a wonderful living experience. read more

We just had our apartments change management and I have to say it's a breath of fresh air. The front office is more organized and nicer than before. They've helped me set up my new online account, put in multiple service requests, and fixed my fireplace quickly so I could use it for guests I was having over the following night. It's a quiet neighborhood and the location seriously can't be beat. Cherry Creek literally has everything and it's really close to I-25. The one bad thing about this place is that the trash cans are always too full to use so I take my dog elsewhere. However, once I voiced my concerns to the office lady (I think her name is Carrie), I was assured an additional groundskeeper was being hired so hopefully that should take care of itself in a few weeks. If not, I will be back to lower the review. read more

If it weren't for Trinni this apartment complex would be in shambles. He's the only maintenance man that actually will clean up trash. I saw him take one day off because he was sick and the place turned into a dump. For the most part the maintenance is relatively responsive and helpful, with the exception of two or three of them. The leasing office is extremely unprofessional and they can't keep track of anything. We paid for a garage and next thing we know we're getting a call that it's actually occupied by another resident who hasn't been paying for 12 months! If you need anything try to speak to maintenance directly or it may never get completed. Also they have a dog park but people don't clean up after their dogs so it's only clean once a week right after Trinni cleans it. read more

I've had the opportunity to work with this property on both the east and west sides for HVAC and plumbing services, and it's been a consistently great experience. The team is professional, organized, and very easy to work with. Scheduling maintenance is straightforward, and they do an excellent job coordinating access and timelines. Kenny, Clyde, Jonathan, Candyss, and everyone in the office are always responsive, clear, and helpful, which makes a big difference when managing service calls. Their screening process before dispatching work is very thorough, ensuring issues are properly identified ahead of time and allowing for efficient, well-prepared service visits. Overall, it's a well-run property, and it's always a pleasure working with their team. read more

Just came on to leave a review after receiving my renew offer letter. I am def going to renew because I am absolutely thrilled with my home here and have been for years. Upon signing up for Yelp I see a lot of bad reviews from years ago. I feel bad that past management companies and managers get stuck with the reviews that are from their time! I appreciate the new management so much. I absolutely feel like this is a community and not a complex. I love the goodies in the office and everyone is always genuinely friendly here. My apartment has the best view, is very spacious and I am VERY APPRECIATIVE they didn't raise my rent so much that I needed to go get a second job! I def recomment IMT. :) read more

Kirsten was the best leasing consultant I could have ever had. I was about to sign a lease somewhere else but she called me and offered a tour, and her kindness, transparency, and encouragement made it clear that this would be the best place to live. She was efficient in her communication and she was available, knowledgeable and warm. She is a rock star and she is the reason I live here, which is such a blessing. She reached out to me, and it's because of her that I am living a much happier life than I would have been had I signed at the other apartment. She made the move in experience very positive and efficient as well, and made it feel like I had arrived at home. Thank you Kirsten! read more

I would like to share my sincere gratitude for the outstanding maintenance service I received from Clyde. I requested a repair for my bathroom sink drain, but Clyde went above and beyond my expectations. Not only did he fix the drain, but he also took the initiative to repair the faucet and plumbing system, which I hadn't even requested! When he realized he needed additional parts, he didn't hesitate to go to Home Depot to pick them up, allowing him to complete the repair perfectly and immediately. He was also very kind and took the time to explain everything he had done. It was truly a flawless maintenance experience. Thank you, Clyde, for being so professional and wonderful! read more

I have lived here almost a year and wasn't sure if I would be renewing again. The property recently sold and has new management, IMT. The first thing I noticed since the change was the cleanliness of the grounds and the office. Then I noticed the customer service. The new staff actually stands up and greets you. Sometimes, they have even met me at the door as I entered the office. I'm assuming that this change is a result of the new manager. I've noticed that she is very detail oriented and wants the best for her residents. With her leadership, I will definitely be renewing. Welcome IMT. It's great to see the positive improvements. Here's to another year! read more

Lewis and I have been here for 3 years. The leasing office staff is amazing. They're so understanding and love my old bag of bones dog. Dunkin! He is just misunderstood, but everyone loves Dunkin as much as he loves everyone. Clyde is the real winner though. He has shown love and kindness to his tenants. He is so amazing at his job. You can tell he loves what he does. He trains his staff, knows the importance of getting things done, and willing to work with people who owns pets, when not present. We have been truly satisfied. We will be renewing again when our lease is up! This team of leasing and maintenance crew is absolutely so perfect!!! read more

ATTN WOMEN: Do not live here! The complex appears safe from the outside but gates only help when they actually work. Our car has now been broken into TWICE for which I am told by management "crime does not have an address" and there is nothing they can do. These people just walk into the complex at night, no cameras, dim lights, zero security. Also will not let you out of the lease, again safety is not a priority. Literally have to check my back seat and make sure there is no one in my car every time I get in. Each day I walk out to my car I am surprised it is actually still there. GO SOMEWHERE SAFE! read more

I've really enjoyed living at IMT Cherry Creek. The property is always clean and well maintained, and the management team is friendly, responsive, and genuinely cares about the residents. Any maintenance requests I've submitted have been handled quickly and professionally. The location is super convenient -- close to everything I need, but still quiet and relaxing. The amenities are great (especially the pool/gym/common area/etc. Overall, it's been a great place to call home. I'd definitely recommend IMT Cherry Creek to anyone looking for a comfortable, well-managed place to live. read more

I have lived at IMT Cherry Creek for several years now. The last place I lived was infested with roaches and dealing with their property management was always very frustrating. The staff at IMT Cherry Creek's office have always been friendly and helpful. And their maintenance crew is very responsive and quick. I recently had to have them fix dripping in my bathroom and replacement of some blinds. Both Bart and Clyde were professional, friendly (my dog loves them) and in and out in less than 10 minutes as not to disturb me since I work from home. Thanks IMT Cherry Creek staff. :) read more

I highly recommend IMT Cherry Creek; the friendly and responsive staff are wonderful ( especially Tina and her patience, thank you!), the maintenance team and all of our neighbors were wonderful. There are all the restaurants and grocery stores you need one block away, not to mention the Cherry Creek Trail in your backyard with its beautiful scenery throughout all the seasons you get to enjoy. They host various pool events and such that fosters a loving community, and pets are very happy living at IMT indeed. Thank you! read more

This property is hands down the best in the area. The property is nice, clean and has a lot to offer, not to mention the staff is awesome! The encounters I have had with staff were all pleasant and always very helpful! I can honestly say management takes pride in this place and makes sure things are done in an orderly fashion. The residents that I have met have all been kind and most of all its a quiet property! If you are wondering if this is a place you want to reside, trust me on this one, don't pass this place up read more

i have been a resident here for 3 years and i want to say that since imt has taken over it has been a great change since greystar. the office staff is very friendly, the maintenance staff is johnny on the spot. i see great things happening with the property and i think the things that make the difference is the manager tina. she is trying to clean this property up as it has needed it for a while. greystar never cared, imt seems as if they do! i am recommending all my friends and family here! read more