I have lived in the community for two months and it has been a nightmare from the start. At move in, we were given keys to an apartment much different than the one we were promised. Not only that, the apartment was dirty with fingerprints on the railing, bathtubs not cleaned, vents disgusting, etc. along with miscellaneous items broken. We asked twice for them to come clean the apartment and nothing, so we cleaned ourselves and let it alone. My roommate and I both work in the industry and tried to give them the benefit of the doubt. Either way, it was ridiculous we moved into a dirty (and wrong) apartment. This was just the start. The gate is constantly open and this should not be considered a gated or secured community. Anytime we try to ask the staff a question or need something, they are rude or don't respond. Completely unprofessional. Now, there are cockroaches in the stairwell leading to my apartment. I contacted two of the staff members with no response for over two days. My roommate and I love our apartment, but we are upset and disappointed with the way staff treats us and how there is now a pest problem that isn't being addressed immediately. We should've never moved here. read more

Three stars because we had a wonderful time when we lived there. Maintenance was quick and responsive. And leasing staff have always been helpful. However, they will try to rip you off when you leave. First they tell you that you can't be at either of the inspections. We finally convinced them to let us be at the preinspection. This is supposedly the opportunity for them to tell you what needs to be fixed. They walked through said it looked great, thanked us for taking such good care of it, and left. Judging by that, we decided we didn't need to be at the final inspection especially since they would only give us an 8 hour window. Then they stole most our deposit after we spent like 8 hours deep cleaning the place. They even charged for the appearance of the outside of the door. The outside that is exposed to all the elements.They also charged for water spots in the sink. On top of that, when we moved in originally our place was not cleaned. It is particularly upsetting to be charged after we left a clean apartment when we also had to clean when we moved in because of all the trash they left out. If you decide to live here, don't work with James. Every interaction he was incredibly rude and tried to find a problem. For example, I paid our last month's rent with check and he said, "this might not go through". When I asked if it was an appropriate form of payment, he said yes, but continued to insist that it might not work. It went through fine. read more

Maintenance staff is very quick to respond when things break. Apartment maintenance super heros! Thank you!

Nice little community. Trinni, a maintenance staff, is awesome and incredibly helpful. If you have a complaint, they will take care of it. Communications lacks sometimes but they've improved a ton. New amenities are making it better as well as the parcel lockers for package protection. read more

Bart, who is in charge of maintenance, does a phenomenal job. Fast, friendly and knowledgeable. The times he was called for help, he jumped into action. Always stops to say hello and ask how my place is. Your in good hands when it comes to repairs at this complex. read more

Great location, nice apartments, but parking sucks and amenities aren't too amazing. Dog Park 2/5 Pools 3/5 Grills 5/5 Gym 1/5 (treadmills and free weights only) I've moved a lot of the past 4 years and never had much to complain about with apartments. These apts are spacious and clean, but the property and management could care less about you as a resident. A month ago, my vehicle was backed into in the parking lot. When I approach the office about a sizeable dent on my vehicle I noticed while parked they apologized but said they couldn't help me in anyway. There are no cameras. $800 dent. Just this past weekend, I woke up Saturday morning, I noticed my car was missing from where I parked it. I waited until the office opened, and the rep in the office pulled up a collection of photos she received of all the cars/vehicles towed the night before. Of course, my car had somehow been towed. My first thought was that she would help me out to call the tow company and confirm my car is registered here - as they require you to give your car info @ move in. I was completely wrong. Instead, I was told that regardless I had to deal with the tow company myself and that the situation was 'unfortunate'. I was appalled - I've never had a complex tow me and not try to assist in getting the vehicle back. After calling the tow company twice, I was informed my parking pass wasn't visible and that I owed $325... Of course, I flipped out as I was not expecting to have to pay anything once I informed the tow company I LIVED in the complex and my car was registered here. When I returned to the office, I asked the rep working if she could call and tell the tow company what I tried to explain to them, I was 100% certain the pass was in the car and must've fallen or something. Again, she said it was my issue and I had to deal with the tow company.. I almost laughed, as I walk my dog through the complex multiple times a day and see construction vehicles, u-Hauls, motorcycles, and cars without passes almost daily. The girl told me that its tow companys decision. I tried asking how they've handled the situation before and what they recorded my car information at move-in for if it's not used to help in situations like this, but was shrugged off and told to work with the tow company since it's they are contracted to tow unauthorized vehicles.. UNAUTHORIZED.. Quick recap - I am a resident here :) Once I arrived at the tow company, The pass was in the car, but not hanging. I figured they would reduce or cancel the fee since I had the pass in the car. The tow company said regardless they couldn't change the rate because its contracted with IMT. Being familiar with legal terminology, I asked why there is no language protecting actual residents with valid registered vehicles and a pass from having to pay anything at all, or at least a reduced fee (half-off, idk). The tow company said this was dependent on the apt complex as they agree to the terms. Which was funny, as the rep in the office told me it was on the tow company. Of course they point the figure at each other. $325 later, I waited until Monday as the manager was out over the weekend. The most the reps did was take down my information and say they would talk with mgmt. I spoke with an assistant manager Monday and the Manager Tuesday. Neither offered any insight that they were working to fix this issue in the future, nor reconcile the situation. I was also informed the car info they collect at move-in is never shared with the tow company. I was also told that if mgmt helped me, they would have to help everyone - to me that shouldn't be an issue paying over $1,400 to be here. The Manager was ridiculous. First, she tried telling me that if she helped me or made exceptions for registered cars, residents would give their passes to friends to park in the lot and wouldn't worry about getting towed. Next, she told me that some apts don't even have parking passes or spots. Finally, she tried explaining that packages are a higher priority item and that the towing situation happens often. Never been so frustrated with an apt - will not be renewing or recommend anyone else move here read more

Do not EVER rent from this place. Well, I guess you can if you want to get your signed and approved lease pulled from you 2 weeks before you were supposed to move. Then showed zero remorse, only offering to give me my application fee back. Go across the street to Solana!!! Amenities are sooooooo much better and the staff is super cool! Plus they are offering 1 month currently. I think! read more

Buyer beware! We had a signed and executed lease only to be called by the management (two weeks prior to move date) to say the tenants in the apartment we leased were no longer leaving as a job transfer fell through. Unbelievable on so many fronts. Please carefully consider living here. read more

I am anxiously waiting my lease to expire in the next 2 months and can't wait to run from here... Don't be fooled by the new paint, the building is old... There is no insulation, and cold wind drafts everywhere, the windows break easily ( frame split ) don't know how... They are putting new roof and paint however it does not fix its problems... The gym is a sad joke , very tiny and most stuff doesn't work, and had a dead spider on it ... the pool is always down for maintenance , dogs and dog poop everywhere, unassigned parking , good luck finding one... The buildings are so close to each other you can see other neighbors naked from your balcony or living room ( they don't care) so I can never open my blinds... You can also hear your neighbors on the cell phone , showering , walking ... The "remodeling" aka roof and plain paint is going on for months now and there is no signs of ending... They park cranes around the building and good luck if you want sleep... ( I work night shift) ... So I never do ! And at night you also hear the neighbors since the walls are paper thin... I had exhaust smell coming into my bedroom went complain they didn't care , things break and they take forever to come fix it and if show up... Some neighbors have fluorescent ligth growing stuff in their living room... My unit needed repair prior I moved in and it was never done... The ceiling is still peeling on several places and have never been fixed, but they let in excel contractors come in to change the ligth bulbs probably because they gonna get a discount with them and say it is green... They came in my house with barely knocking while I was sleeping I told them to wait and don't came in... and one of the guys got into my bedroom while I was still partially naked ! If you are not convinced this place is a dumpster with new paint, come in and enjoy the nightmare... Btw I pay $1.485 dollars a month for 1 bedroom... That's an expensive dumpster ... Once you signed the lease good luck the fees to get out the lease is about over 4K... Ha! But misery will soon be over ... read more

IMT Cherry Creek - View from my bedroom - Apartments Near Me - Denver, Colorado

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Please be aware IMT Cherry Creek apartments has started a new policy on accepting packages. We are required to sign up for lockers that have a $5 a month subscription fee. If your delivered package remains in the locker for more than 72 hours an additional fee of $3 a day will occur. I am on supplemental oxygen and have health issues. When the weather is below freezing I'm not supposed to go out and can't always quickly get to the mailboxes to pick up a package. I am very concerned. IMT was sneaky and shady by sending an email about the boxes and failed to mention the info about the extra monthly charges and rules. They said they sent an email but they did not.The only way I even know about the new charges is because I went to the office yesterday to try and find a lost package and the handed me a paper with the new rules. Management never gave a date when the new policy and sign up were to take effect until yesterday's email. I tried to logon to the new site at parcel pending, but couldn't get it to work. Very unhappy. Communication has been very poor. To be clear the maintenance staff is terrific.It's the IMT office staff that is discourteous and does not even try to resolve or be helpful with the IMT new parcel system.I have lived here for over 20 years and do not appreciate being treated like this. read more

I was in need of an apartment ASAP the staff was very helpful and prompt in answering all of my questions in order to make that happen. The move in process was easy and all work orders were tended to quickly. Staff has been friendly and accommodating. read more

DO NOT MOVE HERE!!! Daniel's statement below is completely 100% accurate. I live at the Sonata at Cherry Creek apartments and have experienced the same thing. Ever since IMT took over the place is going downhill and fast!! IMT is the worst management I have ever seen and will be moving out as soon as my lease is up. I was planning on staying for quite a while because the apartments are relatively nice and the area is great but not anymore with how bad IMT is. There are plenty of other apartments right in the area and all over Denver. read more

Maintenance team is the best! Our heater wasn't working properly on a really cold and snowy day so I put in a request and Alex came in and fixed it right away. On another note, the bathroom sink was all rusted and gross to look at and Bart came over and ordered me a new sink without question. It makes a world of difference knowing that I have a maintenance team I can rely on! read more

I visited imt Cerry Creek the other day and trinity was so helpful an a model employee for your company you definitely need more people like him!! read more

The folks at IMT Cherry Creek have been great since we first moved in; they were so flexible in helping us relocate from the Dallas area and since we've been here they've been fantastic! I am happy they are painting and adding beauty to this property as well as other updates. If you have an issues they will work quickly to resolve. I am happy to live here and would recommend contacting them if you need a new place to live. The pricing is reflective of the area which is great, you can walk right along the creek and to nearby shopping! read more

I am currently in the process of moving into IMT. My roommate and I were working with Shawn to get our apartment. Not only did Shawn fail to mention that we owed our first month rent at move in time, he also lied about the apartment we were getting. We viewed one apartment and showed up to a different, less appealing, apartment to move into. The apartments are very nice and clean, but so far the staff has been horrible. If you do consider living here, I would strongly advise NOT to use Shawn. read more

Placing the Maintanance order online was quick and easy and I really appreciate the convenience. The staff were really thurough and made sure everything was being taken care of. The Maintanance men were great! They were so nice, knowledgeable, and did spectacular work in a very timely fashion. Overall, I was very satisfied with hard work of the staff. Thank you so much! read more

Have had nothing but a great experience here. Love the new management team and could not ask for a better layout of my apt. Highly recommend. read more

RUN FROM THIS PLACE! Since IMT took over this apartment complex i have not had one good experience when dealing with the leasing office and Management team. First a window brakes and i am forced to pay for the window when it was not my fault. Then i get a "pay in full or eviction notice" a week after the window was repaired if i didn't pay for the $300 windows repair at once, even tough i was told the repair would be on my months bill. Not due that week so I paid it. Next i get another "pay in full or eviction notice" for not paying $7 dollars for the window repair, even though i was told it was $300 not $307. Then got a notice to remove the window screens that there repairman left or i would get charged a fee. I let that pass and paid if off. I can go one about issues with locks, moving in without it being move in ready and more, but that will take all day. New issue is now that I'm trying to move out and provided notice a month and a weeks before my lease ends, I'm having large issues working with the office supervisor and manager Tina. I'm told "I must pay $2,200 or I will be went for collections" those are my only options for a 750sf one bedroom. This is even though this rate increase is nowhere to be found in the lease agreement, I have always paid my rent on time, and I agreed to work out a plan with them. This makes it so uncomfortable to think I am going to come home and get threatened with another notice or some sort. A friend living here has had similar issues. I asked her to post her issues as well. read more

I recently moved into this complex and have been VERY IMPRESSED with every aspect of this community. From day 1 the staff here has made everything from moving, to small repairs, to general information and assistance with everything I have asked for, EASY! The maintenance team is "Johnny on the spot" when it comes to repair calls, are polite, and do things the right way the first time (So Relieving!). I was lucky enough to work with Cassidy Schaub for my move in. She went way above and beyond in helping me find the apartment that fits my needs, took me from start to finish with impressively prompt responses, but my favorite was how clear and honest she was about what I had in front of me as options, which made this one of the easiest and smoothest moves I have ever had to do! This place is a total 10/10, Gold Star staff from top to bottom, polite neighbors, always very clean and upkept. Bravo, IMT team, and thank you!!! read more