We have had a Mercurio's technician at the house three times recently to address problems with our…read moretrouble prone water heater. Each time, the technician listened to the problems we were experiencing, correctly diagnosed the problem and repaired the unit. This last time, the technician was able to assure me there was no leakage problem and the alarm was an error. He did a through investigation. I have been very satisfied with the communication. Too often, a service provider is unwilling to take the time to talk to the customer (especially if the customer is a woman). We have purchased a Priority Plus membership because I anticipate on-going problems with this water heater. I trust the technicians who have provided services. Several services are available at a discount with the membership and I plan to use them.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

We had a great experience with Harts plumbing services. They were very knowledgeable and explained…read moreeverything in detail. Our technician, Matt was professional and friendly. He took lots of pictures and videos to help us understand what was being done under the house. I would definitely recommend Matt and Harts plumbers for your repair needs.

Harts arrived to diagnose a clogged kitchen sink drain. After snaking and scoping the drain line,…read morethe technician said our only option was to replace the drain line because it's old, galvanized pipe that poses a risk of rupture if they performed hydro-jetting. Accessing the drain line for replacement would require cutting into the ceiling of the bedroom below the kitchen sink. I discussed asbestos testing with technician because our home was built in 1967. Harts said they have a preferred vendor they use for asbestos testing and abatement, but that vendor did not contact us for two days. This is the point where Harts no longer tried to work towards a resolution. Wanting to get the use of our kitchen back, we hired another company to perform testing which did come back as positive for asbestos. We contacted a different plumbing company who put us in touch with their abatement vendor and the work was quoted and performed quickly. Testing and abatement cost us $2,441.60. Upon completion of the abatement, with the ceiling opened and the drain visible, it was obvious that it was not galvanized pipe, rather ABS plastic. The new plumbing company performed the hydro-jetting in about an hour at the cost of $2,110.57. The repair of our ceiling still needs to be completed and have been quoted upwards of $5,000 for that work. I have called Harts on multiple occasions over the last week in attempt to speak with someone about their diagnosis error. On 7/14/26, I finally received a call from a manager who watched the scope video and said he cannot even see the pipe material because it was so clogged. I asked why their technician would say it's galvanized pipe if the material is not even visible and he could not answer that question. He told me that he would have a conversation with the technician and get back to me this morning, but I have not received a call. We've given Harts ample time to respond and make this right.

Scott is an awesome dude. I've called him twice now. Prices seem fair and he's easy to get along…read morewith. I've worked with the bigger companies in the past, but I'm calling Scott from now on. He came and fixed two outdoor leaky facuets in no time. Highly recommend.

This review is from both my mom and I. We have both used Scottco and his crew multiple times for…read moreany and all of our plumbing needs. He is 100% THE BEST there is! He and his crew are easy to work with, flexible, very fair priced, do excellent, quality work, and are very kind. My mom and I both recommend Scottco to anyone looking for a plumber in the Tacoma area!

Just an update here - we used these guys again yesterday. That's the third time they've provide…read moreabsolutely STELLAR service. They are responsive, give free estimates, and the work on a nagging issue was taken care of in around an hour. I know we can trust the work will be done right the first time. They are really our go-to plumbers!

They came in and assessed the problem as well as made recommendations for future upgrades…read more(everything I. The house is original, 20+ years old). Fixed the issue, cleaned up and gave a fair price. Very professional. They had a lot of appointments available.

I had an exceptional experience with AAA Water Heaters. When our water heater encountered issues,…read moretheir arrival was incredibly fast, and they got straight to work without any delay. What I appreciated most was that while working efficiently, the technician took the time to explain exactly why each repair was necessary. He quickly replaced the flame sensor and the igniter, getting the system back up and running in no time. He also noticed that the pressure in our underfloor heating system was insufficient, which could cause air bubbles and eventually damage the water pump over time, so he kindly adjusted and increased the pressure for us. In addition to the quick fixes, he provided valuable maintenance advice, explaining how often a gas water heater should be serviced. He also detailed why DIY maintenance is not recommended and why professional service is crucial for safety and longevity. The service was highly professional, efficient, and educational. I am very satisfied with their quality work and would highly recommend them!

Bob came in the day after thanksgiving when our water heater decided it was time to give. From…read moreonline quote to heater replacement was about 4hrs. Crazy fast turnaround, quality work and friendly plumber. Hard to beat! The price he quoted us seemed very reasonable compared to other quotes we got. Less than $2500 for a 50gl Rheem gas heater, all in!

This team came out and installed our new furnace and air. Thank you, Tony for expediting the sale…read moreand Bubba the installation. Gentlemen, you're the best in the business. "It's hard to stop a Trane" #HVAC #HVACREPAIR #PACIFICHEATINGCOOLING #QUALITYHVAC #QUALITYINSTALL

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.

Had a little incident where the scrub head off of a toilet cleaning wand popped off, while I was…read morecleaning and got stuck inside the toilet. So, I posted the job on Yelp where Carlos, with Rooter Tech was one of the first to respond. We were able to coordinate a convenient time for the following morning. Right on time Saturday morning we have two Rooter Tech, plumbers here and ready to go. After explaining the scrub head sucking, toilet situation and for asking to add a tank rebuild to the estimate/project, they got to work. It didn't take too long before they came back with a price that was fair, to do the work. Rooter Tech, was the third plumbing contractor we got an estimate from and it was worth it to hold out for the right people. Everything about this project was efficient, stress free and I'm throughly satisfied. The toilet is working great, no complaints!

I wouldn't suggest this company based on their lack of customer service alone. Made an appointment…read morefor Monday. I had to call them a couple of times to get eta. They eventually rolled my appointment to Tuesday. I had to call them to find out when they'd be coming. The plumber finally texted he was on the way and showed up 2 hours later. The plumber insisted he couldn't do some of the work because a gasket had been glued. Which I know damn well it wasn't because I'm the one that installed the faucet. $380 later... my faucet still leaks.

Very friendly & knowledgable in his craft, family guy - he fixed everything I'd asked-…read more 1 loose indoor faucet which now works better than it ever did, and 2 hose bibs, one of which he had to go thru an interior closet wall to access. He updated the aging hardware, was in and out within a couple of hours. Very reasonably priced. highly recommend!

Matt was responsive from the beginning while I was asking around for quotes. He had the highest…read morerating and fairest price. He tried to fit me in ASAP, before our anticipated date of repair, but I was away from my phone the first time he called. He continued to be communicative and tried again, sending Jason over a day ahead of schedule. I would not hesitate to give them my business again!