Chad from Rainier Plumbing & Rooter came out to our home, did the troubleshooting on our AOSmith Hybrid Hotwater Heater, contacter AOSmith and worked with them about repair. The unit was still under warranty, only two years old, so AOSmith decided to replace the unit with a new unit but installation was at our expense. I approved the installation at my expense. The new hybid hot water heater looks great and we're very happy with the installation of the new unit. Rainier, Chad and his assistant, did a wonderful job installing the new unit. It looks exactly like it did before the repair. It looks so nice you can't even tell it was ever replaced. Thank you Chad and Rainier Plumbing & Rooter for a job well done and making sure it was done right. And thank you also for the guidance and advice about what to do if it happens again. read more

We called Rainier View Plumbing after noticing a leak in the downstairs bathroom wall. They were able to come out the very next day. Brandon R. took the time to thoroughly check everything and determined that our elderly hot water tank was finally giving up the ghost. He returned two days later with his colleague (also named Brandon), and together they did a wonderful job with the installation and cleanup. Brandon kept me informed throughout the process, which I really appreciated. Overall, we're very pleased with the service and wouldn't hesitate to call Rainier View Plumbing again or recommend them to others. read more

Great service. Explained everything along the way, showed the parts that were worn out, offered advice for future projects. DJ was personable, professional and polite! read more

Amazing customer service. They went above and beyond to help me with my issues. This was a manufacturer warranty service request and then made it so easy for me read more

I had a great experience with Rainier View Plumbing & Rooter! After submitting an online inquiry, they reached out super quick to get me scheduled. My tech, Brandon Rosales, showed up right on time and was awesome from the start.He took the time to chat with me about what was going on, asked about any past plumbing issues, and really listened. Then he walked me through all the options, explained the costs upfront (no surprises), and even told me about their IAG membership program--which sounds perfect for saving money on future stuff.He got the work done efficiently and professionally. When he was finished, he explained how everything works and gave me tips on how to maintain it to avoid problems down the road.Brandon was knowledgeable, friendly, and made the whole thing stress-free. Great company with an awesome tech--I'll definitely call them again! read more

Moved into our new home and wanted to have Bidet toilets installed. Joey and Quentin were awesome and were very friendly, professional and very knowledgeable of their craft!! Highly recommended and will definitely use them for future projects if needed! -Vicente read more

On time, personable, communicative. The work today is part of a larger project that is not completed yet. The work looks great and I will review again when the project is completed. read more

We hired Rainier View Plumbing to do the rough-in for our new build back in 2022. Unfortunately, the initial plumber they sent out was not ready for primetime -- he was rude and directly insulted us in front of other contractors. More importantly, his water lines leaked at 4 locations and other contractors derided his work through the rest of the build. He directly lied to me about code while trying to get out of installing a hose spigot on the far side of my garage -- despite my already having paid a surcharge for it. He branched off one hose line BEFORE the whole home shut-off valve and branched the other off AFTER the water filtration loop. Further, he dropped the waste lines too low into our crawl space, coming in LOWER than the drain line to our septic and failed inspection -- because sewage doesn't flow uphill. After complaining, the owner of the company came onsite -- and let me be clear that he was quite apologetic, professional, and spent the better part of a day correcting the plumbing errors (though it was too late to fix the aforementioned hose line issues). Had he been the last encounter, this would be 4 stars. Unfortunately, the finishing crews walked off with our kitchen faucet (they did eventually return it), installed standard toilets instead of the upgraded versions we had paid for on 3 of 4 baths, and though they offered a refund on the upgrade charges for those 3, they then turned around and billed us a near-equal amount for rough-in work they had done 11 months earlier which involved routing 5' of PEX line for a second showerhead (a total of 5 minutes of work and 50 cents of material somehow produced a $600 bill 11 months later to directly offset the refund for the incorrect toilets). Four months after moving in, water spots showed on our kitchen ceiling below the upstairs shower -- when we pulled the wallboard off the hallway opposite the shower valve, we found that one of the connections had a slow leak. Easily fixed by us, but annoying. Based on the above, we would recommend homeowners go with Bowers -- we used them back when we lived in Puyallup and the experiences were far better. In short, just hire Bowers. read more

We are so glad we called Rainier View Plumbing and Rooter. DJ and Ryan spent 2 days trying to clear our clogged kitchen drain. They took the time to explain the problem by using a camera and gave us options of how to go about fixing it. We had tons of grease blocking and lining the drain. They spent many hours alternating between using the snake and water jet. Once clear, they made sure to check and recheck. These two are the most hard working, thorough and respectful service employees I've hired in a while. The cost was reasonable for the amount of work that it took. I'll be sure to refer them to friends & family. read more

I cannot express how pleased I am after our experiences with Christian. I have no doubt he will be the first person I call the next time I require a plumber. He replaced a water heater for us in our home yesterday. - He was incredibly respectful and kind in all of our interactions... not only to myself, but also to my children and my dog. - He took the time to do research and expand his own knowledge when presented with a question about "new" water heater technology. - He was honest and up-front about our options during the quote process and the long-term value they would give us. - His quotes stayed within our budget. There was not attempt to up-sell. - He is communicative and effective in his communication. - He never used any high-pressure sales tactics on us. I highly recommend this company if all of their employees are like Christian. read more

Plumber was very prompt, got here really soon after calling.. Quality of work was very good, greatful he was able to get here & do the work to get my water running again. I was mostly afraid of how I was going to pay the bill, but it turned out to be very affordable. I would not hesitate to call for his service again should I need it read more

HIGHLY RECOMMENDED. Rainier View, specifically Tim our service rep, was super professional and conscientious. Tim went over & above to listen to and address our needs. We live on Anderson Island and their service fee to the ferry access only islands was very reasonable and well earned. The service was very thorough and professional. Tim was extremely respectful of our modest home and kept everything very clean. Thank you Tim and Rainier View!! read more

I received a $200 bill for 15 minutes of work - which is a full hourly charge of $189 + tax. Here's my story. I had an appointment with Rainier View for a one year warranty claim on work they completed while building my home. The appointment was scheduled by (the super friendly) Sherry who was able to schedule around another appointment I had the same day at 10:30. The day of the appointment, I was in the shower when the plumber called to see if I was home as he had an appointment. (it was 7:45 am) I was out of the shower and outside talking to the contractors who were now both there and that I just needed a couple minutes to put the dog away and pick up anything in the bathroom. at 8:02 am I walked outside and contacted the two contractors. I let them know I hadn't been expecting them until 10:30, was apologetic for not having been ready, but was glad they were there early. The plumber began our meeting by telling me it wasn't possible for me to have a specific appointment as they always have a four hour window. I ignored this as it wasn't the point. I kept telling them I was glad they were there. I began to go over quickly what each issue was and showed them to their respective places in my home. I told the plumber that I had been having issues with my master bath not draining correctly and was concerned about construction debris being a culprit. I also mentioned that when I moved in there was a large amount of glue left around the drain which I needed to peel off, and was concerned there might be more in the pipe. He agreed and said construction debris is common, and that the glue is usually supposed to be cleaned up by another person. He would look. I left the bathroom to go in another room and answer some questions of the trim contractor. I went back to check on the plumber a maximum of 5 minutes later. I asked him how it was going. He lifted the toilet lid and pointed to a clump of hair in the toilet which he had pulled from the drain. Then looked at me and said "Its draining fine now" to which I replied "its been draining fine because I just used drano on it for the second time since living here for a year. How could that little amount of hair stop up my drain in such a short period of time to where I'm standing in ankle deep water?" His response "Who told you to use drano?!" I kept telling him there was no way this was the reason for the clog, but he had clearly made up his mind and was not going to do any further assessments. I left the bathroom to go check on the other contractor and while I was talking to him, the plumber left. He was in my home for no more than 15 mins. Because a hair clog is not covered under my warranty, he also sent me a bill for $200. I was not able to choose my plumber, but based on the experience I had with this company I will NEVER use them again. I also need to pay another plumber to come in and check to see if there is construction debris or a belly or some other issue with the drain in my batheoom so that I can have it taken care of if that is an issue. Based on this 10-15 minute experience with this one plumber who charged me for a full hour of work to basically condescend to me that because I have hair, that's the reason my drain is clogged is unprofessional at best. I would hope that I am an exception to this kind of experience with Rainier View, but would proceed with extreme caution if choosing this company. read more

These service Techs were amazing. They drove on a Friday from Seattle to Puyallup and arrive after hours to resolve my sewer line blockage. They were efficient in clearing the blockage. What a big relief to have my toilets running properly. Thank you so much Denzyl for your professionalism and care handling my problem read more

Moved into a new (to us) house, Our sink had been backing up, finally got to the point where it was clogged in the morning, disposal was coming out the other side, We didn't know how bad the problem was. So I got a referral from a coworker, called Rainier and they were so nice! Listened to my problem, and had a tech out right away. Eric Called right when they said he would, have me an eta, came and was amazing. Complete professional, gave us options and recommendations on longevity and price. Fixed our problem and was on his way. We would recommend Eric Glover to anyone. Great service. Great knowledge. Well def use again. read more

We had a leaking garbage disposal. Tim came on time for the appointment. We needed a new disposal which I figured was the case after 9 years. He had a disappear on hand and was able to install and test it quickly. Very professional. Thanks. read more

Tim came out to install a new faucet and descale my tankless hot water heater. Scheduling with the office was quick and they responded within 1 day of my online request. He came out on time and communicated well prior to arriving. He was friendly, explained things well, and was efficient. Would use them again for my plumbing needs. read more

Here is all I can say: $300/hour to work on a jammed garbage disposal they installed in our new house is out of line. I would agree that disposals do jam, but they can also be cleared by hand or with the Allen wrench tool provided if it is not a problem with the product itself -and that is a warranty issue. read more

I purchased my 100yr old home in 2010. One of my purchasing requirements was that the seller replace all galvanized and cast iron drains located in my crawl space. I required they have a licensed, bonded, and insured plumber complete the work and provide me with all of the invoices, in which they did. February 2012, I could hear a leak in my crawl space. After inspecting, I discovered what appeared to be a galvanized pipe that was still installed. I immediately contacted Rainier View and was already anticipating an uphill battle. Plumber Ed came out, inspected, and informed me that it was a "lead" pipe. Although I was upset, I didn't necessarily feel they were responsible as I was very specific in my request (galvenized and cast iron). Ed explained how he felt responsible for missing the lead pipe and that he would speak with the owner and see if they could reduce the repair cost for me. I was very appreciative of this! When DeAnna (receiptionist - very friendly) called to schedule the repairs, she explained that they were going to take care of it for me as a courtesy. I was astounded! I highly recommend this company as they are VERY professional, honest, and possess a strong level of integrity! read more

This is an update to my previous review. We received a call from Rainier View Rooter to say that they were refunding us $100.00 and that we should not have been charged the full amount and they would be putting the check in the mail to us. The check arrived today. I am impressed with them righting this with us. It shows me not only does this business believe in great service, employ professional plumbers but that they also have the integrity to do the right thing. We will definitely call this company again the next time we have a plumbing need and wouldn't hesitate recommending them to others. Susan A. read more

I had an excellent experience with Rainier View Rooter this weekend. I was in urgent need of assistance to repair a problem with our grinder pump. This problem prevented my elderly in-laws from using the restroom (big problem). Representatives from Rainier acknowledged the urgency and deployed their specialist Devon T. Devon was already on another project but made time to throughly review and repair our pump. Exceptional customer service and clean up after job was done 5 Stars! read more

Followup - as job is completed. Great communication, professional, qualified, on time. I will for sure make this my go to for all future plumbing issues. Your skilled workers represent you well. I highly recommend this company for your plumbing needs. Evaluated the problem - leaking drain system due to failed seal from improper install originally years ago by another company. They were able to reroute the drain properly, no issues. thank you again read more

Great company. Liam came out & quickly assessed my water leakage problem & had an immediate resolution! Liam was super friendly & I would have him work on any water/plumbing needs! read more

Lehman from Rainier View came today to service our tankless water heater it had not been done as it should be. He was professional and knowledgeable he also replaced our faucet because it was not performing well I chose a high one and I love it. Will definitely use Rainer View again for routine maintenance and any other issue going forward. read more

Our water heater was going out and from the very start with this company their customer service was excellent! The girls in the office got us in right away and got our water heater ordered and Liam got it in and got us taken care of, Even came back when part of the original gas hook up failed from the house. Everyone was helpful, considerate and friendly. I would highly recommend them :) read more

Excellent service today by Darren to assess the problem with tankless hot water heater. Came out and identified the problem and solved it quickly. Very professional and courteous. Would strongly recommend to others. read more

I'm on a budget so when my main pipe to my septic needed to be replaced I called a few places in Puyallup and thought I was going to die of SHOCK!! My neighbor has used Rainier Plumbing a few times and promised they would be fair and not try and stick me....He was right!!!! I did a little digging myself to help and they saved me OVER HALF the price as these other T.V Plumbing places and with the nicest Class Act Crew You have my business for life and my recommendation for service to ALL I know. You will never know how much you saved my home and taught me the respect of how hard you work in your profession. Thank you...Debbie McArthur read more

I have a 1 1/2" bathtub drain pipe that has a slow leak. The pipe is exposed in the garage and an easy fix, its just i am physically unable to fix it myself. Spanaway 98387 read more

If anyone ever needs exceptional plumbing work from the most exceptionally courteous staff, and professional organization, call Rainier View. I had a warranty repair and I was expecting resistance but what I got was a dedication for customer service. I'm still in awe of how well Austin and John represent their company. Spoke with Nicole and Crystal at the office and they were the first clue that their operation is head and shoulders above the rest. And yes, they did quality work too, many thanks! read more

I had my hot water tank go out during the winter a couple years ago. I had a small child in my home, it was freezing out and no hot water and they had a technician out in 2 hours. They got us up and running fast! They did a great job, professional and friendly. I would highly recommended them to all my family and friends! read more

This Plumbing company has helped me several times. From small to big jobs they seem to do it all and have the top notch tools.. If it involves plumbing or pipe they are my first call. read more

We have called Rainier View a couple different times and they have always been quick to respond and great to work with! Devin came in a moments notice this time to fix a busted hose bib pipe and did a fantastic job in a very timely manner! I can't recommend these guys enough! read more

Thomas from Ranier View did an exceptional job in fixing my hot water tank. He was courteous, on time, and knowledgeable. I would not hesitate in calling Rainier again. read more

I have had the worst plumbing service with Rainier View. Rainier View installed a steaming unit in my attic for my shower. During a winter cold spell last year the steaming unit starting leaking water in the attic and down the walls of my home. I turned off the water running to the unit and called Rainier View. The tech came out and stated that the unit was damaged and would have to be replaced. The tech also stated that when the unit was installed it should have been insulated against the cold temperature. The tech called back to the company and informed the owner of the first installer's mistake. The owner of Rainier View refused to take responsibility. Even though Rainier View installed the unit and their own tech came out and indicated that the unit was installed incorrectly the owner would not replace the unit nor fix the problem. And on top of that, the owner wanted me to pay 150 bucks for the tech coming out to inform me that his company installed the unit incorrectly. What a joke!!!! Stay away from this company. Charles C read more